Nuance Communications レビュー 94

Nuance needs to up their game when it comes to online orders. Yesterday I placed an order to download Dragon Naturally Speaking, but although my credit card was charged immediately, I received no confirmation email and the website did not recognize my order number. Attempts to get help via email went nowhere.

Today I phoned customer service. I had to call two different numbers, and in the second call I was placed on hold five times by a very polite and apologetic operator. Even after all that, it took several more hours before the email with the necessary download link arrived.

The reason for the delay? Apparently the order was "in review" by the accounting department. I have no idea what this means, since the charge had already gone through. They had my money - what else is there to review?

Their technical support is worthless. It is all foreign based and they hire the dumbest ones out there.

I considered giving 2/5 because of the high accuracy of their software and the ability to use it throughout an OS.
But it's exactly that and the fact that there's no competition in the space (unless you are keen on having everything you say sent to Microsoft or Google) that is probably the cause for why they just don't care. Not even a response to a license upgrade request!

I'm providing my assessment of this seemingly Con Operation. I would ask for as many complaints to contact me and put together a formal class action complaint with proper Industry and Consumer Authorities

Dragon and Affiliates;
I have spoken with Kevin Brown at Nuance Customer Service, Mary Kane Dragon Customer Service and Nichole Supervisor.

I've received communication from Maria V Re: the non received package. Friday April 09, 2021 i expect the funds to be returned.

Kevin Brown; ID- 406
800-654-1187 Direct has reassured me of the response over two and a half weeks now.

I'm following up with our conversation Re: the refund of $1,187.69 

Please forward the Refund to the following Account: 
Navy Federal Credit Union 
Name as it Appears on Card & Account

Noah McArthur 
Credit Card
Xxxx xxxx xxxx xxxx
Xxxx CVC xxx
ZIP

Routing Number: xxxxx
Account Number: xxxxxx

If funds are not received I will be filing formal complaints with Industry Authorities not Limited to Attorney General, BBB, FTC, and FCC. Not to mention my Attorney will be contacting you. 

You guys have interrupted my Show that aired this past Saturday. I will be seeking damages should my funds not be returned.

Thank You

BCC
Lead Counsel - David F
Attorney Tiffany H
Attorney Kim

As you can work out for yourself when browsing these reviews, you are dealing with a bunch of scammers. You buy something in good faith. Then when you need to reinstall it, new computer or computer failure etc, you find out that you have only been renting it according to the terms and conditions that are then pointed out to you. If that is not a scam I don’t know what is. Possibly in the US they can get away with this. I’m a UK user and I’m pretty certain that this practice in the UK is not legal. I’ll find out as we have a Small Claims Court procedure that I’m about to launch and will update this review with the result. These people are no better than any two-bit scammer that calls you to try and part you from your money, they are just bigger scammers. If you had a company and you cared about customer service don’t you think you would at least try to reply to reviews like this? The fact that they don’t speak millions….

Disgusting company.

My PC crashed and so I needed to reinstall Nuance's every expensive s/ware but there are
- no download links
- no email addresses to easily locate
- and my login would not function

When I finally got a response, I was basically told "tough ****", unless you pay more money then if your install fails or is lost after 2 years, you have to buy a new one.

Worst customer service experience ever. This company is a scam. They sold me Dragon dictation software for $300. When I upgraded my computer and needed to get a new download, they sent one that didn't work. I called back and the rep told me that since I 'only paid $300', which was the full list price when I purchased it, the best he could offer me was an upgrade to their new version for an additional $200. When I told him that was not acceptable, he hung up on me. DO NOT DO BUSINESS WITH THIS COMPANY.

Heaven help you if you lose your downloaded copy of Dragon or other software by Nuance. Their customer service (administered through Digital River) will not help you while at the same time making the pretence of answering emails without solving the download problem. Obviously a ploy to make you purchase their expensive software again.

Their deceptive marketing practice tricked me into paying for their software, as though I was "buying" the software, but later found out they were only selling limited usage, which I found out when my original download and registration serial no longer worked. I got the run-around in their customer service section, they did not seem to read what I was saying but seemed to be copy-pasting cookie cutter responses not relevant to my complaint. Could not be bothered wasting any more time with them as they were demonstrating their attitude clearly enough, I easily found more alternatives to their software and bought one of those instead. Will never trust buying anything from this company again, and just want to warn everyone so you don't fall victim to the same scam that I did.

I would give less than 1 star if I could.

I recently upgraded my PC (actually, virtual PC on a Mac, using VMware). When I tried to download and reinstall Dragon 14 I got a message saying too much time had passed and the download was not allowed. Yes, I made the purchase 5 years ago, but they are only one version past this in development. Most any other s/w vendor would accommodate this in my experience.

I had to call for support and talk to people whose English was difficult to understand (and I am used to dealing with accents). They extended my ability to download, but (after support mail not coming as promised, another call, password reset not taking effect immediately leading to errors, etc.) I accidentally started a download on my Mac. I cancelled that and started it on the PC instance, and got a message that another download would not be allowed.

Other vendors check for license activation to control for unauthorized use of a product. Instead it seems Nuance chooses to make if difficult to download. The support people told me to "make a copy" to avoid needing a download in the future. How simple is it to make a copy of installed software? How am I to be sure I have copied all needed files? How do I reinstall successfully from such a copy? My problem, not theirs I guess.

I have found the product very useful, but I won't continue to bang my head against the wall with this crappy support. I'm done using Dragon.

Absolutely the poorest customer service and support I have encountered in my 35 years computing. DO NOT PURCHASE ANY NUANCE PRODUCT UNDER ANY CIRCUMSTANCES!!

Same old tripe from Dragon. This is the third time I have bought it and the same old problems remain. Its slows down or simply disables many of the functions of your PC, it only occasionally works faster than typing and you spend hours trying re-load functions (like dictating in Word!) which regularly disable themselves. Any efficiencies it provides are lost. Crap

Poor customer service. Refused support for an older version that had been barely used as I had for a time a work laptop, but having paid around 300 euro for the product. My laptop broke and customer service refused to assist and permit an upgrade. This means a full 300 plus euro purchase of the new product version. I have been using Dragon since 2012 for RSI. Needless to say I will be seeking other voice dictation options.

I wouldn’t buy any of their products because as a former employee I can testify to the fact that they treat everyone like dirt except upper management. Stay away!

The only reason I bought this product was because they offered a 30 day money back guarantee according to the information at the top of their UK website. I have tried to return the product within the 30 days only to be told that the money back guarantee did not apply to the UK and I was sent a link to their small print. Really outrageous sharp practice that Nuance are getting away with
DO NOT BUY

Don't touch it with a barge pole.

They say they provide technical support but stop supporting it when they can't be bothered to support it

Absolute shower. Unhelpful rubbish support. Everything's 'not us - call a different line, website, ticket' blah blah. They just want you to go away.

They don't respond to supportr tickets you log. You chase them up and get told "its not our problem"

Avoid buying anything from this company or their channels.

I tried to file a complaint because of the awful customer service and I wasn't even able to find a way to send my complaint to them... they'll do anything to stop you from reaching them.

I purchased Dragon Professional a few months ago and had to re-install due to my computer crashing. I tried to re-download via looking up my order, but the download button sent me to a broken link at Digital River. I called Nuance technical support and they extended my download time, but I get the same IP address not found error when trying to download. I called Digital River and they were unable to help. The rep at Digital River got the same error message I got when trying the link. Then he asked me to check my internet connection?! I said I can get to all other sites just like you - you get the same error message. Then he asked me to try again in a few minutes because the server might be down. I have been trying multiple times past few days. I escalated it to their supervisor. Also unable to help. They have to forward to their technical support team. Agree with other reviews, stay away - once they have your money, their technical support is awful.

I have say right now I am very unsatisfied with your company at this time - I have owned Dragon Speak since 8/2/19 - This past weekend I had a unrecoverable hard drive crash - I have installed a new hard drive and am now trying to reinatall your product - I keep getting the error that the key is not vailid... I contacted support and am now being told that i have to repurchase a new key at 150 dollars. UNACCEPTABLE !!!!! This software is being reinstalled on the same computer and now I have to spend another 150.. Yea no.. I think that I will be taking to the air waves to make anyone that will listen. that this is how this company runs. I shouldnt have to repurchase a new key.. Windows dosnt make you repurchase a key for a hard drive failure... SHAME ON YOU for this practice.. I guess now I will take to the air waves to make folks aware of your company policies... pretty shady as far as I am concerned and I hope that you choke on the orginal purchase !!! O