O2 - Belfast Castle Lane レビュー 

O2 - Belfast Castle Lane からの回答

2026年7月19日

Hi Charlene, thank you for your feedback. We're sorry to hear that you were unable to use mobile data while on holiday and understand how frustrating this must have been when trying to stay connected on the go. There can occasionally be issues with network selection, coverage, or device settings that may affect connectivity while travelling abroad. We can check your account and phone settings with you to ensure everything is spot on for your next holiday. We're unable to help on this platform but please get in touch using one of the following contact methods so we can do so:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wWN15b
Facebook: https://bit.ly/4gLxS1N

O2 - Belfast Castle Lane からの回答

2026年7月17日

Thank you for your review Karen. We're delighted to hear that our team was helpful and finding you a great deal. We hope to see you again soon!

O2 - Belfast Castle Lane からの回答

2026年7月16日

Hi Cara, thanks for taking the time to leave such a lovely review.

We're glad to hear that Gary was so helpful and informative during your visit. It's great to know he made such a positive impression.

If you do need any further help, please get in touch using one of the following contact methods:

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fiUhkm
Facebook: https://bit.ly/4w7jsO6

O2 - Belfast Castle Lane からの回答

2026年7月16日

We're delighted to hear that you had such a great experience with Ruadh. It's wonderful to know that she was helpful, kind, and thoughtful from start to finish, making your visit such a positive one.

We'll be sure to pass on your fantastic feedback to Ruadh. She'll be thrilled to hear that you rated her service 10/10 and that she made such a lasting impression.
Thank you for taking the time to share your experience, and we look forward to seeing you again soon! 😊

O2 - Belfast Castle Lane からの回答

2026年7月16日

Hi Niamh! We're thrilled to hear that Ruadh provided such a brilliant experience. It's fantastic to know they were so helpful and made everything run smoothly for you.
We'll be sure to pass on your lovely feedback to Ruadh, who will be delighted to hear they made such a positive impression. Thank you for taking the time to share your experience

O2 - Belfast Castle Lane からの回答

2026年7月13日

Hi Kyle, thanks for taking the time to leave a review. It's lovely that Luke gave you such a warm welcome when you arrived in store and that Ollie was able to help with your bill. It's great to know he took the time to explain the charges clearly, resolve your concerns, and support you with upgrading your phone. We'll be sure to pass your kind feedback on to both Luke and Ollie 💙

O2 - Belfast Castle Lane からの回答

2026年7月13日

Thanks for your kind words about Ollie, Josh! Iy's lovely to hear that he made your visit such a positive experience. It's great to know that his knowledge of the latest iPhones helped make everything easier and less stressful, and that he was also able to resolve the SIM and billing issues you'd been experiencing. We'll be sure to pass your kind feedback on to Ollie.

O2 - Belfast Castle Lane からの回答

2026年7月13日

Hi Serena - thanks for leaving a review. We're delighted to hear that Luke and Debbie were able to help resolve your account issue during your visit to our Belfast store. It's great to know that Luke's friendly and helpful approach ensured you were connected with the right person, and that Debbie was able to get everything sorted for you in one visit.

If you need anything else you know where to find us 💙

O2 - Belfast Castle Lane からの回答

2026年7月13日

Hi Maya,

Thank you for taking the time to leave a 5-star review!

We're pleased to hear that Ollie was so helpful during your visit and took the time to talk you through the different options available for your phone upgrade. It's important to us that our customers feel informed and supported when making decisions, so it's great to know Ollie provided that experience.

We're also delighted to hear that the colleague who welcomed you at the door made a positive impression. Friendly and approachable service from start to finish is what we aim for in our stores.

We'll be sure to pass your kind feedback on to Ollie and the wider team. Thank you again for your review, and we hope to see you in store again soon!

O2 - Belfast Castle Lane からの回答

2026年7月13日

Hi James,

Thank you for taking the time to leave a 5-star review!

We're delighted to hear that Ollie provided such a great experience during your store visit. It's fantastic to know that he guided you through your upgrade smoothly and made the whole process a positive one.

We'll be sure to pass your kind feedback on to Ollie and the team. Comments like yours mean a lot and help us recognise the colleagues who go above and beyond for our customers.

Thanks again for your review, and we look forward to welcoming you back in store soon!

O2 - Belfast Castle Lane からの回答

2026年7月12日

Thank you for your 5-star review Azureen. We're so pleased to hear that you found the service very good and efficient. We really appreciate your feedback and are delighted that we could provide a positive experience.

O2 - Belfast Castle Lane からの回答

2026年7月13日

Hi Lucy,

Thank you for taking the time to leave a 5-star review!

We're delighted to hear that Mya made such a positive impression during your visit. Providing friendly, welcoming and helpful service is what we strive for, so it's wonderful to know that Mya delivered such a great experience.

We'll be sure to pass your kind feedback on to Mya. Recognition like this means a lot to our colleagues and helps us celebrate the excellent service they provide every day.

Thank you again for your review and for choosing O2!

O2 - Belfast Castle Lane からの回答

2026年7月12日

Hi Anthony, Thank you for the fantastic feedback! We're delighted to hear about your positive experience. Being called a legend is high praise indeed! 😊 Thanks again for taking the time to leave us a review 💙

O2 - Belfast Castle Lane からの回答

2026年7月13日

Hi Kearney,

Thank you for taking the time to leave a 5-star review!

We're delighted to hear that your experience was amazing from start to finish. Providing a professional, effortless and seamless experience is exactly what we strive for, so it's wonderful to know that Mya delivered that for you.

We'll be sure to pass your kind feedback on to Mya. Recognition like this means a lot to our colleagues and helps us celebrate the excellent service they provide every day.

Thank you again for your review and for choosing O2!

O2 - Belfast Castle Lane からの回答

2026年7月11日

Thank you for your review Ryan!
We're so pleased to hear that you received great customer service and had a seamless experience. Maya will be delighted to know that her efforts made such a positive impression. We'll be sure to pass on your kind words and recognition.
Thank you for choosing us, and we look forward to helping you again in the future! 😊💙

O2 - Belfast Castle Lane からの回答

2026年7月11日

Thank you for your 5* review Eamon!

We're delighted to hear that Emma at our Belfast Castle Lane store was so helpful during your visit. Your kind words mean a lot, and we'll be sure to pass your feedback on to Emma and the rest of the team.

It's also great to know that the whole store team made a positive impression and were willing to help. We’re very proud of our colleagues who work hard to provide excellent customer service every day.

Thank you for choosing O2, and we look forward to welcoming you back again soon 💙

O2 - Belfast Castle Lane からの回答

2026年7月11日

Thank you for the review Lawrence!

We're delighted to hear that you received great service while getting your new phone. It's wonderful to know that our team helped make the experience a positive one.

We really appreciate your feedback, and thank you for choosing O2. Enjoy your new phone, and we look forward to seeing you again in store soon! 💙

O2 - Belfast Castle Lane からの回答

2026年7月11日

Thank you for taking the time to leave us a review Oisin!

We're delighted to hear that Gary was such a great help. Providing friendly and supportive service is something we strive for, and it's wonderful to know that Gary delivered a positive experience.

We'll be sure to pass your kind feedback on to him and his team. Thanks again for sharing your experience, and we look forward to assisting you in the future 💙

O2 - Belfast Castle Lane からの回答

2026年7月10日

Hi Luis, thanks for leaving us a review.

We're really sorry for the poor experience you've had when cancelling your account. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.

Please get in touch with us using one of the following contact methods:

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eTs70C
Facebook: https://bit.ly/4vWNzrs

O2 - Belfast Castle Lane からの回答

2026年7月10日

Hi there,

Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.

If you need anything at all, we're here for you:

📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4h65GGR
📘 Facebook: https://bit.ly/4eTQGKT