I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intellige... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The guy who served me was great and really helpful. The large lady who ignored me and chatted with the security guard was very ignorant.
企業が回答しました
After numerous frustrating and unsuccessful visits to 02 stores to try and sort an issue with our account, we finally met Jasmine at the Birmingham store. Jasmine went above and beyond in every way to... もっと見る
企業が回答しました
Heena was very helpful,attentive and service was really good.she set up my new phone and transferred all my data over after some difficulties.quite happy.
企業が回答しました
企業情報
当該企業による記述
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
連絡先
24 New Street, B2 4RQ, Birmingham, England, 英国
- 0121 643 3390
4.9
優良
261件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful thank you jasmine
2026年6月18日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hello Mutaz,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vW4I46
Facebook: https://bit.ly/4oJi15O
Truly happy the way Henna is handling…
Truly happy the way Henna is handling my problem and the way she's been so indulged into my problem, to solve it. But the customer service on the phone never solved it. It's been 4 months that am waiting for my refund.
2026年6月18日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hello Talha,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oxXOzz
Facebook: https://bit.ly/4gsxXqH
Jasmine was just fabulous
Jasmine was just fabulous! Helped my Mum with a SIM replacement, explained how to do it, explained the benefits she's receiving and we left with great suggestions from her. A delight:)
Thank you, Jasmine :)
2026年6月18日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hi Dania,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience with Jasmine. It's fantastic to know that she was able to help your mum with her SIM replacement, clearly explain the process, and take the time to go through the benefits available to her.
Providing friendly, knowledgeable, and tailored support is what we strive for, so it's especially rewarding to hear that Jasmine's assistance left such a positive impression on both of you. We're also pleased that she was able to offer helpful suggestions and make the whole experience such an enjoyable one.
We'll be sure to pass your kind feedback on to Jasmine, who will be delighted to hear that her support was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/44zV5wB
📘 Facebook: https://bit.ly/4wewgCA
Great experience very helpful staff
2026年6月17日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that you had a great experience and found our staff to be very helpful. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that your experience reflected this.
We'll be sure to share your kind feedback with the team, who will appreciate your comments and recognition.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RL3wSL
📘 Facebook: https://bit.ly/3Ri0yFh
Every thing l asked for was covered so…
Every thing l asked for was covered so thank you.
2026年6月17日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hi Marlon,
Thank you for taking the time to leave a review.
We're delighted to hear that everything you asked for was covered and that you received the support you needed. Providing thorough, helpful service is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your feedback with the team, who will appreciate your kind words.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vA2jLX
📘 Facebook: https://bit.ly/3T6FUbK
Jasmine was wonderful
Jasmine was wonderful. I've never seen someone so willing to help. The store is lucky to have her.
2026年6月17日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hello Jacqueline,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eyWtnD
Facebook: https://bit.ly/3Sw8CCm
Great customer service really fast and…
Great customer service really fast and friendly
2026年6月17日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hello Tiffany,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ozlpA4
Facebook: https://bit.ly/4euBJxg
Helped me setting up my phone jasmine…
Helped me setting up my phone jasmine gave great service thank you
2026年6月17日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hello Karolina,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fQzYgn
Facebook: https://bit.ly/4oyvHjT
Jasmin was amazing she made me feel…
Jasmin was amazing she made me feel really welcomed in store and she was so friendly
2026年6月17日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hello Saiorse,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aBt234
Facebook: https://bit.ly/4vYDom4
O2 - Birmingham New Street からの回答
Hello John,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vYD7Q0
Facebook: https://bit.ly/3ShxHkq
Konrad helped me get all my data off my…
Konrad helped me get all my data off my phone
2026年6月16日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hello Jan,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fPVAt7
Facebook: https://bit.ly/4euiq7o
O2 - Birmingham New Street からの回答
Hello Bashar,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3S2X3md
Facebook: https://bit.ly/4exH4Eh
Heena gave me greate service
Heena gave me greate service, she was patient and took alot of time to solve my issue. She advised me in the best way possible.
2026年6月16日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hello Nukelyn,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uZ7cy5
Facebook: https://bit.ly/4eqF6Fn
Excellent advice from the staff very…
Excellent advice from the staff very pleased as they solved my data problem quickly and easily
2026年6月16日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hello Bernadette,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QHeAQp
Facebook: https://bit.ly/4vWVG7e
Jasmine was very attentive and…
Jasmine was very attentive and professional, she made the process I had to deal with extremely smooth. She is a credit to your organisation.
2026年6月16日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hello Althea,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ozSbkH
Facebook: https://bit.ly/4oxzPRe
Very helpful,kind and polite h-heena
2026年6月16日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hello Suha,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43J1qoX
Facebook: https://bit.ly/43DWlOQ
Heena helped me set my o2 app and I am…
Heena helped me set my o2 app and I am now able to view my bill!
2026年6月16日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hello Dejeen,
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43GZHAx
Facebook: https://bit.ly/4xQ1GjZ
Jasmine was ever so helpful
Jasmine was ever so helpful, she’s trying to retain my business and I hope it works. Great customer service and ever so helpful.
2026年6月16日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hello William,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xwG9fT
Facebook: https://bit.ly/4eeduEH
Heena was very helpful with me and…
Heena was very helpful with me and patient thank you
2026年6月15日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hi Muhammed,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uBYOnO
Facebook: https://bit.ly/4v6RzoU
O2 - Birmingham New Street からの回答
Hello Moir,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uEtjcP
Facebook: https://bit.ly/4uEtswT
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