O2 - Birmingham New Street レビュー 

O2 - Birmingham New Street からの回答

3時間前

Thank you taking the time to leave such a lovely review. It's great to hear that Heena was able to help answer your questions and guide you through the options available. Taking the time to provide thorough explanations and ensuring our customers feel informed and confident is exactly the kind of service we strive to deliver.

It's wonderful to know that Heena's patience and support made such a positive impression and that you left delighted with the service you received. We'll be sure to pass your kind feedback on to her.

O2 - Birmingham New Street からの回答

2日前

Thank you for your review Everton, and pleased to hear that Heena was able to clearly explain your bill and provide the clarification you needed, providing a positive experience. We'll be sure to pass this on to her and thank you for taking the time to share you experience with us and recognising Heena's support.

O2 - Birmingham New Street からの回答

2日前

Thank you for your review Imram and pleased to hear that Keerat and Jasmine were able to resolve the issue with your phone. We'll pass this on to them both to make their day, and thanks for taking the time to share your experience with us and highlighting their efforts.

O2 - Birmingham New Street からの回答

3日前

Hi Nadia, thank you for leaving us a review.

We're really glad you've had such a great experience and thank you for letting us know 🙂

O2 - Birmingham New Street からの回答

4日前

Hello Hassan,

Thank you for taking the time to leave a review. We're delighted to hear that you received great customer service and found our team to be polite and friendly.

Providing a welcoming, helpful, and positive experience for our customers is something we take great pride in, so it's wonderful to know we've made a good impression.

We really appreciate your feedback, and thank you for choosing us. 😊

O2 - Birmingham New Street からの回答

5日前

It's lovely to hear you had a great experience in store today. Thank you for taking the time to let us know how helpful Heena was.

If you need anything else please get in touch on
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ghcOhB
Facebook: https://bit.ly/4bXKBLD

O2 - Birmingham New Street からの回答

5日前

Thank you for your review AbdulQudus, and we're pleased to hear you had a great experience with our customer service. Thanks for taking the time to share your experience with us.

O2 - Birmingham New Street からの回答

5日前

Hi Bill and thank you for your feedback. We're pleased to hear that Jasmine and Heena were able to help and get everything sorted quickly for you. We'll be sure to pass this on to them both, and thank you for taking the time to share your experience with us. 😊

O2 - Birmingham New Street からの回答

6日前

Hi Emma,

Thank you for taking the time to leave a review.

We're delighted to hear that Heena was able to sort everything out so swiftly for you. It's wonderful to know that she explained everything clearly, helped you understand what had gone wrong, and ensured your issue was fully resolved.

Providing friendly, knowledgeable, and effective support is what we strive for, so it's fantastic to hear that Heena made such a positive impression and left you feeling pleased with the outcome.

We'll be sure to pass your kind feedback on to Heena, who will be delighted to hear that her assistance was so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4qhjqB6
📘 Facebook: https://bit.ly/4zlIXx5

Thank you for choosing O2.

O2 - Birmingham New Street からの回答

7日前

Hi Mohammed, thanks for sharing your experience with us. It's lovely to hear that Rick and Jasmine provided such amazing service and made a positive difference to your experience.

We'll be sure to share your kind words with them both, as we know they'll really appreciate the recognition.

O2 - Birmingham New Street からの回答

2026年8月15日

Hi Roy, thanks for taking the time to share your experience. It's lovely to hear that you were able to get your issue sorted in store 💙

O2 - Birmingham New Street からの回答

2026年8月13日

Hi Albert and thank you for your review. We're pleased to hear you had a very good experience in our O2 store, and thank you for taking the time to share your experience with us.

O2 - Birmingham New Street からの回答

2026年8月13日

Thanks for taking the time to leave us a review, Ashida.
We're sorry to hear that your query wasn't resolved first time. We understand how frustrating it can be when you need support and don't get the answers or resolution you're looking for straight away.

That said, it's wonderful to hear that Jasmine was able to provide the help and support you needed. Thank you for letting us know about the five-star service she offered.
We apologise again for the inconvenience and disappointment caused by your initial experience. If there's anything further we can do to help, or if your concerns haven't been fully resolved, please don't hesitate to get in touch with us using one of the methods below:

Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4gtaHIK
Facebook: https://bit.ly/4hwT8Zu

O2 - Birmingham New Street からの回答

2026年8月12日

Hi there,

Thank you for taking the time to leave a review.

We're delighted to hear that Jasmine was able to help with the issue transferring your number to your contract. We know how important it is for number transfers to go smoothly, so it's wonderful to know that Jasmine was able to provide the support you needed and help get everything sorted.

Providing friendly, knowledgeable, and effective service is what we strive for, and we'll be sure to pass your kind feedback on to Jasmine. She'll be delighted to hear that her assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45n8DvQ
📘 Facebook: https://bit.ly/4fUvDIF

Thank you for choosing O2.

O2 - Birmingham New Street からの回答

2026年8月11日

Hi Carol, thank you for your review. We're pleased to hear that Jasmine was able to assist you with your spend cap after returning from your cruise, providing a positive experience. Thank you for taking the time to share your experience with us and hope you enjoyed your cruise.

O2 - Birmingham New Street からの回答

2026年8月9日

Hi James, thank you for taking the time to share your experience with us. We're glad to hear that Jasmine was able to help you with your lost phone. If you require any assistance in the future, please feel free to reach out using one of the following methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4xru5LX
Facebook: https://bit.ly/4fV9Tek
Instagram: https://bit.ly/3SiKC62

O2 - Birmingham New Street からの回答

2026年8月8日

Hi Yuanchu and thank you for your review. We're pleased to hear that Jasmine was able to help you with your query, providing a positive experience. Thank you for taking the time to share this with us, and for recognising Jasmin's service.

O2 - Birmingham New Street からの回答

2026年8月9日

Hi Rongbo, thank you for taking the time to leave us a review. We're really glad to hear about the experience you had with Jasmine, and for the service she provided. If you require any future assistance, you can reach out to us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4gksgdX
Facebook: https://bit.ly/4z3ynLj
Instagram: https://bit.ly/4gm1RfW