O2 - Edinburgh St James レビュー 

O2 - Edinburgh St James からの回答

2026年8月26日

Hi Graeme, thank you for taking the time to leave us a review. Whilst we are sorry to hear that you have had a poor experience with us previously, we're incredibly glad to hear that you were able to get the assistance required from Hal and the team in store. If you require any assistance in the future, please don't hesitate to reach out using one of the following methods:

Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4qMFowb
Facebook: https://bit.ly/4gBGBSs
Instagram: https://bit.ly/4hQqnqM

O2 - Edinburgh St James からの回答

2026年8月23日

We're absolutely thrilled to hear how much you're enjoying your O2 service. Knowing you're getting great 5G coverage, plenty of data, and a fantastic connection wherever you go is exactly what we love to hear.

Your enthusiasm has genuinely made us smile! It's fantastic to know you're having such a positive experience, and we really appreciate you taking the time to share your feedback.

Thank you for being part of O2 and for all the love you've shown us in your review! 💙

O2 - Edinburgh St James からの回答

2026年8月17日

Hi StephC, thank you for your review and we're pleased to hear that Ahmed was able to resolve a number of issues quickly and efficiently. Thank you for letting us know about your experience and for recognising Ahmed's service.

O2 - Edinburgh St James からの回答

2026年8月16日

Hi Barbara. Thank you so much for taking the time to leave this feedback. We're really pleased to hear Ahmed and Hal were able to get your O2 issue resolved for you. we'll make sure your kind words are passed on to them both, as we know they'll really appreciate the recognition. Thanks again for sharing your experience and for giving the team the opportunity to help. 😊

O2 - Edinburgh St James からの回答

2026年8月15日

Hi Shona, thanks for your review. We're delighted to hear that Pabinder provided such a helpful, pleasant, and professional experience for both you and your son. It's fantastic to know he was able to support you so well, and your kind words about him being a credit to the company will mean a great deal to him.

We really appreciate your recommendation and are grateful that you took the time to share your experience. We'll be sure to pass on your feedback to Pabinder.

O2 - Edinburgh St James からの回答

2026年8月15日

Hi Andrew, thanks for your review.

We're delighted to hear about your positive experience with Rhys McKenna at our St James Quarter store in Edinburgh. It's especially wonderful to know that, even shortly before closing time, Rhys provided such friendly, efficient, and professional support.

Replacing your faulty SIM card quickly, explaining everything clearly, and ensuring you felt looked after throughout your visit is exactly the level of service we strive to deliver. Your comments about Rhys being cheerful, obliging, and a great example of excellent customer service will mean a lot to him.

Thank you for taking the time to share your feedback. We'll be sure to pass your kind words on to Rhys and the team.

O2 - Edinburgh St James からの回答

2026年8月13日

Thank you for posting your review Andrew.

We're so pleased to hear that Ahmed was able to support you and make a positive difference. If there's anything else we can help with, please feel free to reach out using one of the contact methods below.

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wZPUm8
Facebook: https://bit.ly/4hxnQ4M

O2 - Edinburgh St James からの回答

2026年7月31日

Hi AO and thank you for taking the time to leave your feedback. We're pleased to hear that Hal was able to resolve your issue and that he did so quickly and effortlessly leaving you in a happier place. Thank you for sharing your experience with us.

O2 - Edinburgh St James からの回答

2026年7月26日

Thank you for your feedback Mina and pleased to hear that our team provided helpful and friendly support. Delivering a positive customer experience is always our goal, and we appreciate you taking the time to share your comments. Thank you for choosing O2.

O2 - Edinburgh St James からの回答

2026年7月26日

Thank you for your feedback Jane and pleased to hear that your concerns were listened to carefully and that a solution was provided. We appreciate you taking the time to share your experience and thank you for choosing O2.

O2 - Edinburgh St James からの回答

2026年7月21日

Hi Marco and thanks for the review! We're pleased to hear that Hal provided excellent service during your visit to one of our O2 stores. Thanks again for taking the time to share your experience, and we hope to see you again soon.

O2 - Edinburgh St James からの回答

2026年7月18日

Hi Ma, thank you so much for taking the time to leave a lovely review.

Its great to hear that you had such a positive experience in our store and your mobile is now working brilliantly.

If you do need anything further, please get in touch using one of the following contact methods:

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4yukNjw
Facebook: https://bit.ly/44G05jc

O2 - Edinburgh St James からの回答

2026年7月13日

Hi Catherine,

Thank you for taking the time to leave a 5-star review!

We're delighted to hear that Hal was incredibly helpful and made transferring your SIM card quick and easy. We know how important it is for processes like this to be smooth and hassle-free, so it's great to know that Hal provided such efficient support.

We'll be sure to pass your kind feedback on to Hal. Recognition like this means a lot to our colleagues and helps us celebrate the excellent service they provide every day.

Thank you again for your review and for choosing O2!

O2 - Edinburgh St James からの回答

2026年7月10日

Hi Matthew, thanks for taking the time to leave a review.

We're so glad to hear that Hal has taken the time to explain things clearly to you and made sure all your issues were taken care of.

If you do need any help in the future, please get in touch using one of the following contact methods:

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SPccYF
Facebook: https://bit.ly/44mCXGs

O2 - Edinburgh St James からの回答

2026年7月10日

Hi Ruth, thanks for leaving such a lovely review.

We're glad to hear that Hal was able to get your phone working properly again after you'd been experiencing issues for so long, and that he was able to help make such a positive difference to your experience.

If you do need any further help, please get in touch using one of the following contact methods:

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vsVP1x
Facebook: https://bit.ly/3Ruyb6L

O2 - Edinburgh St James からの回答

2026年7月10日

Hi Ruth,


Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.

Need us? Just give us a shout:

📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4aJPF5w
📘 Facebook: https://bit.ly/4vxKm0M

O2 - Edinburgh St James からの回答

2026年6月22日

Hi there Gordon. Thank you for taking the time to leave us a review.

We're so glad to hear that you're enjoying our services and level of service, especially from Hal. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3STWr2m
Facebook: https://bit.ly/4oHV0jD

O2 - Edinburgh St James からの回答

2026年7月20日

Hi Oli,

Thank you for taking the time to leave such a fantastic review.

We're delighted to hear about your experience with Hal and Will. We can appreciate how frustrating it must have been when what should have been a straightforward Switch Up appeared to be turning into a major inconvenience, especially as a long-standing O2 customer.

It's wonderful to know that Hal and Will went above and beyond to resolve the issue, making the necessary calls and providing excellent support throughout. We pride ourselves on delivering service that puts our customers first, so it's especially rewarding to hear that you felt they were truly in your corner and committed to finding a solution.

We're thrilled that they were able to get everything sorted and leave you with the Switch Up plan you wanted in good time. We'll be sure to pass your kind feedback on to Hal and Will, who will be delighted to know that their efforts made such a positive impact and helped retain a loyal customer.

Thank you for recognising them as a real asset to the team, and we're delighted to hear you're now a very satisfied customer.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/44FRNI3
📘 Facebook: https://bit.ly/45c7c2Z

O2 - Edinburgh St James からの回答

2026年6月18日

Hello David,

Thank you for taking the time to leave us a review.
We're sorry to hear that you're having some problems with your mobile signal recently. You'll be able to see if there are any known mast and reception issues by entering your full post code here: https://bit.ly/3QvBJoH

This will present to you information on any faults, as well as a current estimated fix time. If you're still having an issue and nothing is being listed on the link above, please get in touch so we can help run further checks.

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oyFtlX
Facebook: https://bit.ly/4oM2Ybp

O2 - Edinburgh St James からの回答

2026年6月17日

Hello there,

Thank you for taking the time to leave us a review.

We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4esbQON
Facebook: https://bit.ly/4eNTGIv