Hal was fantastic. He was very friendly, helpful and very professional. He turned a bad experience that I had with O2 online and at one of your other centres the previous day into a very positive expe... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Five stars for Rhys McKenna at the O2 store in St James Quarter, Edinburgh. I came in just 15 minutes before closing and he couldn't have been more helpful. He replaced my faulty SIM card quickly and... もっと見る
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I am not sure why O2 believe they can charge customers who live in Edinburgh for the shocking network they provide. In a lots of parts of the city it is completely dysfunctional.
企業が回答しました
O2 IS THE BEST NETWORK EVER IN THIS PLANET THEY GIVE ME 5G EVERYWHERE AND GIVE ME DATA AND INCREASE MY WIFI SPEED OMG THE BEST NETWORK EVER I LIVE YOUR NETWORK OMG OMG OMG 😍
企業が回答しました
企業情報
当該企業による記述
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
連絡先
129 St James Square, Edinburgh, EH13AD, Edinburgh, City of Edinburgh, 英国
- 0131 589 2308
4.6
優良
29件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Hal was great
Hal was great. Diagnosed and sorted the problem quickly. I was in and out in less than 5 minutes
2026年6月12日
自発的なレビュー
Happy Customer 👍
Your colleague Hal was a great help very professional and explained very clearly step by step to resolve my problem with my phone. Great service thanks
2026年6月12日
自発的なレビュー
Hal was extremely helpful and solved my…
Hal was extremely helpful and solved my problem within minutes. Many thanks!
2026年6月12日
自発的なレビュー
Hal was very helpful would really…
Hal was very helpful would really recommend him if you need help in o2 store
2026年6月12日
自発的なレビュー
Hal was very friendly and super helpful…
Hal was very friendly and super helpful would highly recommend if in store ask for Hal 😄Lorraine
2026年6月12日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
O2 - Edinburgh St James からの回答
Hi Brian,
Thank you for taking the time to leave a review.
We're delighted to hear that you received great service from Hal. It's wonderful to know that he was friendly and efficient throughout your experience, providing the support you needed in a positive and professional manner.
Providing excellent customer service is what we strive for, so we'll be sure to pass your kind feedback on to Hal. He'll be pleased to hear that his efforts made such a positive impression.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4yAWd0r
📘 Facebook: https://bit.ly/4wotLO0
Thank you for choosing O2.
Friendly supportive and so…
Friendly supportive and so knowledgeable. Ahmed was very helpful and a credit to 02.
2026年6月4日
自発的なレビュー
O2 - Edinburgh St James からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4o6iG0R
Facebook: https://bit.ly/4o85fNP
Hal was friendly
Hal was friendly, efficient and he knew exactly what I needed to do.
2026年6月3日
自発的なレビュー
O2 - Edinburgh St James からの回答
Hi Marc,
Thank you for taking the time to leave a review.
We're delighted to hear that Hal was friendly, efficient, and knew exactly what needed to be done to help you. Providing knowledgeable and effective support is what we strive for, so it's wonderful to know that Hal was able to make the process straightforward and deliver such a positive experience.
We'll be sure to pass your kind feedback on to Hal, who will be pleased to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pGxjZt
📘 Facebook: https://bit.ly/4fwuKo9
Thank you for choosing O2.
I should have gone here at the weekend…
I've had 4 days trying to get through by phone and after 3.5 hours on the web chat last night I went into the store for help. God bless Hal. What a kind and understanding individual. He sorted out everything for me and I was out of the shop within half an hour.
2026年6月3日
自発的なレビュー
O2 - Edinburgh St James からの回答
Hi Kit,
Thank you for taking the time to leave such a wonderful review.
We're sorry to hear that you'd spent several days trying to get through by phone and so many hours on web chat without getting the help you needed. We can appreciate how frustrating that must have been.
That said, we're delighted to hear about your experience with Hal. It's fantastic to know that he was kind, understanding, and able to get everything sorted for you quickly and efficiently. Providing support that makes a real difference is exactly what we strive for, so it's wonderful to hear that Hal was able to turn your experience around and have you out of the store within half an hour.
We'll be sure to pass your kind feedback on to Hal, who will be delighted to know that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wjNNZQ
📘 Facebook: https://bit.ly/4bdGXNg
Thank you for choosing O2.
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