Scoring a 1 because I have to allocate a score, otherwise would be 0. Have checked using 02 signal checker as they have advised. Signal is non existent… despite the signal checker show... もっと見る
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レビュアーのコメントを見てみましょう
This 5 star belongs solely to PK and NOT to 02. After awful phone customer service that lead to my previous number being disconnected. I had to come to a store with my elderly parent to reconnect my... もっと見る
企業が回答しました
Absolutely fantastic service today with PK instore at Leeds Trinity...an expert whose kevel of customer service was outstanding - a real credit to O2 and I wish him all the best for his very bright f... もっと見る
企業が回答しました
I ordered a sim card using customer service but it never arrived so I came instore to get a replacement sim card PK was brilliant he solved my problem instantly and also explained every step clearly a... もっと見る
企業が回答しました
企業情報
当該企業による記述
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
連絡先
Unit 3, Trinity Centre, Albion Street, LS1 5AT, Leeds, England, 英国
- 0113 246 9022
4.7
優良
50件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Pk helped me with my o2 and virgin…i
Pk helped me with my o2 and virgin media account. He is really kind and patient. I am happy to visit this store.
2026年7月8日
自発的なレビュー
O2 - Leeds Trinity からの回答
Hiya Cynthia,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wexePj
📘 Facebook: https://bit.ly/3RtEPKv
Very nice
Very nice , very helpful, excellent. A lot better than White Rose. Full marks for pk.
2026年7月8日
自発的なレビュー
O2 - Leeds Trinity からの回答
Hey Debbie,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vieU6l
📘 Facebook: https://bit.ly/4vH24yZ
O2 - Leeds Trinity からの回答
Hey Keith,
Thank you for taking the time to leave such wonderful feedback! 💙 Knowing you're enjoying your experience puts a big smile on our faces.
If you need us for anything, we're just a call or message away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4fsUAuf
📘 Facebook: https://bit.ly/44UizfM
Avoid 02 at any and all costs. Useless by any metric you choose.
Scoring a 1 because I have to allocate a score, otherwise would be 0.
Have checked using 02 signal checker as they have advised. Signal is non existent… despite the signal checker showing 5G+ everywhere around where I live.
Don’t know how they measure
Signal coverage….. but it bears no resemblance to on the ground experience.
Outright misleading / lies from 02.
Have seen far better mobile networks at far lower prices elsewhere.
This is a very bad combination. Useless network, expensive contracts, and a don’t believe you attitude when you flag the issues
Avoid at any and all costs.
Describing 02 as Abysmal is being gracious.
2026年7月5日
自発的なレビュー
O2 - Leeds Trinity からの回答
Hi Brian,
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
The team will be more than happy to take a look into things further for you if you can contact us one of the following methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eXnEZw
Facebook: https://bit.ly/4p5X3Or
I 100% recommend this store
I 100% recommend this store. Especially PK, after chasing customers for 2 weeks, he helped us with a solution in 20mins. He knows what he’s doing and so knowledgeable. I can’t stress this more. He is absolutely brilliant. If anyone from o2 is reading this please take care of pk he is a blessing to the company.
2026年7月4日
自発的なレビュー
Absolutely brilliant service by PK
Absolutely brilliant service by PK. Thank you so much for sorting my contract and device.
2026年7月1日
自発的なレビュー
O2 - Leeds Trinity からの回答
Thanks for your review! It is great to hear about the level of service you have received.
This 5 star belongs solely to PK and…
This 5 star belongs solely to PK and NOT to 02. After awful phone customer service that lead to my previous number being disconnected. I had to come to a store with my elderly parent to reconnect my phone number and move it over to my new account. PK is hands down the best staff member in this store, navigating incredibly frustrating 02 policies that wouldn’t allow him to touch the sales computer, he persisted with our problem and finally after failing for weeks to get our problem solved, PK did everything we needed. PK deserves full credit and recognition.
2026年6月30日
自発的なレビュー
O2 - Leeds Trinity からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44MVxaB
Facebook: https://bit.ly/4vJffQs
Everything was fine 🙂 and thanks pk…
Everything was fine 🙂 and thanks pk again for the help that this shop
2026年6月30日
自発的なレビュー
O2 - Leeds Trinity からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eHRfXZ
Facebook: https://bit.ly/444ifLj
I am really excited about the service 🙏
2026年6月27日
自発的なレビュー
O2 - Leeds Trinity からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QMHKxF
Facebook: https://bit.ly/3SF1svQ
We got scammed through phone and we…
We got scammed through phone and we were really tensed but here we find the solution and ow we are relaxed.
Thank you O2
2026年6月27日
自発的なレビュー
O2 - Leeds Trinity からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/447HpJ2
Facebook: https://bit.ly/4vdPbMz
PK helped me today to get my phone up…
PK helped me today to get my phone up and running again after a 16 day struggle. He was kind, calm, clear and very knowledgeable. Thank you so much PK. You were amazing.
2026年6月26日
自発的なレビュー
Great service.
2026年6月25日
自発的なレビュー
O2 - Leeds Trinity からの回答
Thank you so much for the review, it's great to hear!
PK was excellent in solving our problem…
PK was excellent in solving our problem today and after trying ourselves with no luck, he helped change a few things on the account that needed changing, thank you!
2026年6月26日
自発的なレビュー
O2 - Leeds Trinity からの回答
Thanks for the review Stacey, it's great to hear about the service and experience you have had
It was excellent service PK
2026年6月26日
自発的なレビュー
O2 - Leeds Trinity からの回答
Thanks for the review, it's great to hear about the experience you have had in store.
Absolutely fantastic service today with…
Absolutely fantastic service today with PK instore at Leeds Trinity...an expert whose kevel of customer service was outstanding - a real credit to O2 and I wish him all the best for his very bright future.
Im a very happy customer and would totally recommend this store - go see PK and the whole team 🥰
2026年6月26日
自発的なレビュー
O2 - Leeds Trinity からの回答
Thank you for taking the time to leave us a review, Michelle. We're very glad to hear that you had a fantastic experience in store with our advisors. If you need any future assistance, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4aUbaRa
Facebook: Send us a private message or mention us at: https://bit.ly/4eKbHpR
PK provided excellent support…
PK provided excellent support throughout my query. They quickly helped me block my lost device, arranged a replacement SIM card, and guided me through the insurance claim process with clear and patient explanations. They were professional, efficient, and reassuring during a stressful situation. I really appreciated their helpful attitude and excellent customer service. Thank you for making the process smooth and hassle-free.
2026年6月24日
自発的なレビュー
PK was very helpful
PK was truly helpful in resolving a fraud impersonation problem. Someone bought a device from my account. I hit a dead end with the customer care. When I visited the store to get help for this issue, he was very helpful and efficient in solving this for me. Great service. Cheers!
2026年6月24日
自発的なレビュー
O2 - Leeds Trinity からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bl7ZlF
Facebook: https://bit.ly/4v3O3L6
Best service given by pk (Prasana)
Best service given by pk (Prasana) . As really frustrated by other company . Just for a little help .
But really save my day and my time .
Great Man . Thank you to Pk and team .
2026年6月24日
自発的なレビュー
O2 - Leeds Trinity からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SsJNaG
Facebook: https://bit.ly/4pfPZzb
PK helped me with the viruses in my…
PK helped me with the viruses in my phone. Good lad.
2026年6月24日
自発的なレビュー
O2 - Leeds Trinity からの回答
Thank you for taking the time to leave us a review, Elaine. We're glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4wgj5An
Facebook: Send us a private message or mention us at: https://bit.ly/44Cv93c
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