Matt was extremely helpful and patient, my phone had been used fraudulently on two occasions on May and in July, I was very upset by this and extremely worried about safety issues, I immediately... もっと見る
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レビュアーのコメントを見てみましょう
O2 instore agent very helpful
企業が回答しました
Abbie was brilliant and very patient. She helped me change to 02 activate my card select my plan and keep my old number, all in just a few minutes!
企業が回答しました
Matt was extreamly helpfull fixed our issue which was nothing to do with o2 you need more staff like him
企業が回答しました
企業情報
当該企業による記述
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
連絡先
U70, Paradise Complex, 17 S John St, L1 8BU, Liverpool, England, 英国
- 0151 707 9996
4.8
優良
66件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Matt was extremely helpful and patient
Matt was extremely helpful and patient, my phone had been used fraudulently on two occasions on May and in July, I was very upset by this and extremely worried about safety issues, I immediately phoned o2 and spoke to two members off staff who helped to resolve the issue.
They also told me I needed to pick a new password for my account and to get some assistance logging into the app.
I was reluctant to attempt this and decided to visit the o2 shop in Liverpool, Ruby was very helpful who sat me down me Matt who was really pleasant and patient, he helped me resolve these issues.
I was left feeling my phone was safe again to use.
2026年7月18日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Matt was very helpful and got my phone…
Matt was very helpful and got my phone back up and running
2026年7月17日
自発的なレビュー
O2 - Liverpool One からの回答
Thanks for the review Margaret and pleased Matt was able to get you back up and running, providing a positive experience. Thanks for choosing O2.
Matt was extreamly helpfull fixed our…
Matt was extreamly helpfull fixed our issue which was nothing to do with o2 you need more staff like him
2026年7月17日
自発的なレビュー
O2 - Liverpool One からの回答
Thanks for your review Veronica. We're delighted to hear that Matt was able to resolve your issue, even though it wasn't related to O2. Thank you for taking the time to share your experience and thanks for choosing O2.
Matt at the o2 store in Liverpool was…
Matt at the o2 store in Liverpool was very very accommodating - top notch customer service!! Give this guy a raise!
2026年7月15日
自発的なレビュー
O2 - Liverpool One からの回答
Hi Shelley, thank you for taking the time to leave a fantastic review.
We're so pleased Matt looked after you and made your visit a great one. We'll be sure to let him know about your kind comments.
If you do need anything in future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aU9XcF
Facebook: https://bit.ly/458erJe
Matt was great helped me solve my…
Matt was great helped me solve my Disney plus issue
2026年7月15日
自発的なレビュー
O2 - Liverpool One からの回答
Hello Ronald,
Pleased to hear Matt has been able to help. Thank you for our 5-star review we're here if you need anything else.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44AcdlN
Facebook: https://bit.ly/3RCKzla
Abbie was brilliant and very patient
Abbie was brilliant and very patient. She helped me change to 02 activate my card select my plan and keep my old number, all in just a few minutes!
2026年7月15日
自発的なレビュー
O2 - Liverpool One からの回答
Hi Giada, it's great to hear that Abbie provided such brilliant and patient support. It's fantastic that she was able to help you switch to O2, activate your SIM, choose the right plan, and keep your existing number, all so quickly and smoothly.
We'll be sure to pass your kind words on to Abbie, who will be thrilled to know she made such a positive impression.
Mathew was exceptionally helpful and…
Mathew was exceptionally helpful and polite to us.
2026年7月14日
自発的なレビュー
O2 - Liverpool One からの回答
Thanks for your review. It's lovely to hear that Mathew was exceptionally helpful and polite during your visit. Providing outstanding customer service is our top priority, and it's wonderful to know that Mathew made such a positive impression.
My experience was very good and easy
2026年7月12日
自発的なレビュー
O2 - Liverpool One からの回答
Hi Kieran,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that your experience was very good and easy. Making things simple and straightforward for our customers is always our goal, so it's great to know we were able to provide that for you.
We really appreciate your feedback and thank you for choosing O2. We look forward to continuing to support you in the future.
Matt was very experienced and helped me…
Matt was very experienced and helped me with my phone issues. He put my mind at ease by resolving the email issues.
2026年7月12日
自発的なレビュー
O2 - Liverpool One からの回答
HI Barry, thanks so much for your lovely comments. We're delighted to hear that Matt was able to help with your phone and email issues. It's great to know that his experience and support put your mind at ease and that he was able to resolve everything for you. We'll be sure to pass on your kind words to Matt. Thank you for taking the time to share your feedback! 😊⭐
Fantastic service
Fantastic service. Jack and Abbie are very helpful and asset to Virgin and 02.
2026年7月11日
自発的なレビュー
O2 - Liverpool One からの回答
Thank you for the review and lovely comments Gwendoline. We're delighted to hear that you received fantastic service from Jack and Abbie. It's wonderful to know that they were so helpful and made a positive impact on your experience. We'll be sure to pass on your kind feedback to both of them – they'll be thrilled to hear it.
You know where to find us if you need anything else 💙
Very helpful
2026年7月10日
自発的なレビュー
O2 - Liverpool One からの回答
Hi Robert, we're really glad you've had a good experience and are enjoying our services 🙂
If you do need anything in the future, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gqWDjz
Facebook: https://bit.ly/4gwP3Ea
Thanks to Abbie and Ellie for the great…
Thanks to Abbie and Ellie for the great service really appreciated, wouldn't have been able to do it without your help.
2026年7月9日
自発的なレビュー
O2 - Liverpool One からの回答
Hiya Rob,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44Rq5rU
📘 Facebook: https://bit.ly/4wzo8Mu
Matt at the Liverpool One store did everything he could.
Matt at the Liverpool One store did everything he possibly could to fix our problem but he was unable to due to the incompetence of O2's customer service centre.
2026年7月8日
自発的なレビュー
O2 - Liverpool One からの回答
Hi Danny,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4viWpyR
📘 Facebook: https://bit.ly/3SSuNTC
Abbie was very helpful and friendly
Abbie was very helpful and friendly, she solved my problem immediately. Thanks Abbie :)
2026年7月7日
自発的なレビュー
O2 - Liverpool One からの回答
Hi Sophie,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wxHbqx
📘 Facebook: https://bit.ly/3TbReDg
Came into the shop in a distressed…
Came into the shop in a distressed state - and came into the store and saw Abbie. She had great empathy skills, great customer service and has a bright future ahead.
2026年7月6日
自発的なレビュー
O2 - Liverpool One からの回答
Hi Martyn,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4grsIYz
📘 Facebook: https://bit.ly/4yfyKSw
The Friendly Staff Are Always Helpful
The Friendly Staff Are Always Helpful. And Always Resolve Any Query I May Have
2026年7月6日
自発的なレビュー
O2 - Liverpool One からの回答
Hi Tony,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3QJACSM
📘 Facebook: https://bit.ly/4vrDG4a
Alejo has been very helpful today
Alejo has been very helpful today, sorted all of our problems out, it should be 10 stars not 5
2026年7月5日
自発的なレビュー
O2 - Liverpool One からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wvH8LX
Facebook: https://bit.ly/4yeDKHc
Very good Alejo 👍
2026年7月4日
自発的なレビュー
O2 - Liverpool One からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RiBoWY
Facebook: https://bit.ly/3T3KuY2
Really helpful and supportive best o2…
Really helpful and supportive best o2 shop I've been to
2026年7月3日
自発的なレビュー
O2 - Liverpool One からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4az3e7Y
Facebook: https://bit.ly/4fl7BWH
O2 - Liverpool One からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4y806dd
Facebook: https://bit.ly/4p7dvya
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