O2 - Liverpool One レビュー 

O2 - Liverpool One からの回答

1日前

Hi Benno,

Thank you for taking the time to leave a review.

We're delighted to hear that you received excellent service from the team, especially Michelle and Matt. It's wonderful to know that they made the experience easy and accessible for you, and provided the support you needed.

Providing friendly, patient, and customer-focused service is what we strive for, so it's fantastic to hear that Michelle and Matt made such a positive difference to your visit.

We'll be sure to pass your kind feedback on to Michelle and Matt, who will be delighted to hear that their assistance was so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4czpcsh
📘 Facebook: https://bit.ly/46IrWjD

Thank you for choosing O2.

O2 - Liverpool One からの回答

1日前

Hi Alan,

Thank you for taking the time to leave a review.

We're delighted to hear that Abbie helped you with everything you asked for. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that your experience was such a positive one.

We'll be sure to pass your kind feedback on to Abbie, who will be delighted to hear that her assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4zYLlKx
📘 Facebook: https://bit.ly/466M2UH

Thank you for choosing O2.

O2 - Liverpool One からの回答

2026年8月31日

Hello Natasha,

Thank you for taking the time to leave us a review. We're delighted to hear that Matt and Finn were able to help with your complex mobile and handset requirements.

It's great to know their knowledge, patience, and practical approach helped make a challenging situation much easier to navigate. We'll be sure to share your kind words with them, as recognition like this means a lot.

O2 - Liverpool One からの回答

2026年8月31日

Hello Leo,

Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Matt at our Liverpool ONE store was able to help you get your new Samsung phone set up and resolve any issues you were experiencing.

It's great to know that his professionalism, knowledge, and friendly support also helped you find the right home internet package. We'll be sure to pass your kind feedback on to Matt, who will be pleased to know the positive impact he made.

O2 - Liverpool One からの回答

2026年8月28日

Hi Kirsty, thank you for taking the time to leave us a review. We're delighted to hear that you had a great experience with Matt and Fin, and that they were able to assist you. If you require any assistance in the future, please feel free to reach out using one of the following contact methods:

Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/3T41u0J
Facebook: https://bit.ly/3Up4KnN
Instagram: https://bit.ly/46okwSy

O2 - Liverpool One からの回答

2026年8月27日

Thank you for taking the time to leave us a review, Tima. We're delighted to hear about your experience with Alejo, and that he was able to share his knowledge and customer service skills to assist you. If you do require any further assistance, please reach out using one of the following contact methods:

Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/3UCGy1e
Facebook: https://bit.ly/45N7HRF
Instagram: https://bit.ly/4qBnMDi

O2 - Liverpool One からの回答

2026年8月26日

Thank you for taking the time to leave us a review, Paula. We're pleased to hear that you had an excellent experience with Alejo, and that he was able to use his knowledge to assist you with your query. If you require any future support, please reach out to us using one of the following contact methods:

Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4xhPx6r
Facebook: https://bit.ly/4qAfBqW
Instagram: https://bit.ly/3SAD2Uz

O2 - Liverpool One からの回答

2026年8月24日

Hello Colin,

Thank you so much for your fantastic review!

We're absolutely delighted to hear about the excellent service you received. It's wonderful to know that our colleague went above and beyond to help resolve the issues you were experiencing with your phone.

Providing great support and taking the time to help our customers is what we strive for, so it's fantastic to hear that this made such a positive difference to your experience. We'll be sure to pass on your kind words and recognition.

Thank you again for taking the time to share your feedback. Reviews like yours really make our day!

O2 - Liverpool One からの回答

2026年8月24日

Hi Paul, thank you for taking the time to leave such a fantastic review and 5-star rating. We're delighted to hear that Alejo was able to make setting up your new iPhone a smooth and stress-free experience. Transferring data between devices can sometimes be challenging, so it's wonderful to know that Alejo's patience, support, and clear explanations made such a positive difference.

We'll be sure to pass your kind words on to Alejo. Thank you again for your feedback, and we hope you enjoy your new iPhone! 📱⭐

O2 - Liverpool One からの回答

2026年8月22日

Hi Kelly,

Thank you for taking the time to leave such a wonderful review for Alejc. We're delighted to hear that he was able to assist you and resolve your issue.

It's great to know that you had a positive experience, and we'll be sure to pass your kind feedback on to Alejc. We remain committed to providing this high level of service whenever you need us.

If there's anything else we can help you with in the future, please don't hesitate to get in touch using one of the following contact methods:

Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4gMqZfW
Facebook: https://bit.ly/4gd2Hvv

O2 - Liverpool One からの回答

2026年8月20日

Hello Abbie,

Thank you for taking the time to leave us a review. We're delighted to hear that Abbie provided great customer service and was able to help resolve your billing issue quickly and efficiently.

I'll be sure to pass your kind feedback on to Abbie, who will be pleased to know she made a positive difference to your experience.

Thanks again for your review and for choosing us.

O2 - Liverpool One からの回答

2026年8月18日

Thanks for taking the time to leave us a review, really pleased our advisors have been able to help. Thank you for your feedback regarding chat bots, we're keen to know more so we can help put things right.

Please get in touch using one of the following contact methods to discuss this:

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3UDLSRW
Facebook: https://bit.ly/4qmQh7L

More than one review:

O2 - Liverpool One からの回答

2026年8月16日

Thanks for the 5* review Eileen. We're thrilled to hear that Alejo was able to get everything sorted with your phone and that you had such a positive experience.

It's especially lovely to hear how highly you speak of Alejo personally as well as the service he provided. We'll make sure your kind words are shared with him, as we know he'll be delighted to receive this recognition.

O2 - Liverpool One からの回答

2026年8月16日

Thanks for the lovely comments Simon. We're delighted to hear that Alejo was able to get the issue with your new Ultra 2 watch sorted and take the time to show you how everything works. It's great to know he was able to give you peace of mind and make your store visit such a positive experience.

We'll make sure your comments are shared with Alejo and the store team, as we know they'll really appreciate the recognition. Thank you again for sharing your experience and for choosing O2. 😊

O2 - Liverpool One からの回答

2026年8月15日

Hey Jean, we're delighted to hear that Matt provided such helpful and patient service. Taking the time to understand your needs and explain everything clearly is exactly the kind of customer experience we strive to deliver, so it's fantastic to know he made such a positive impression.

Thank you for taking the time to share your feedback and for recognising Matt's excellent customer service.

O2 - Liverpool One からの回答

2026年8月9日

Hi Angela, thank you for taking the time to leave us a review. We're so glad to hear you had a great experience with Matt. If you require any assistance in the future, please feel free to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4bCWt5x
Facebook: https://bit.ly/4bFnJ3d
Instagram: https://bit.ly/4wKoZdT

O2 - Liverpool One からの回答

2026年8月7日

Hi Lynne and thank you for your review. We're happy to hear that our team was able to fully resolve your issue and that you were happy with the support you received. We really appreciate you taking the time to recognise the team's efforts and share your experience with us.

O2 - Liverpool One からの回答

2026年8月4日

Hi James,

Thank you for taking the time to leave a review.

We're delighted to hear that Alejo was polite, informative, and able to provide the support you needed. Providing friendly, knowledgeable, and professional service is what we strive for, so it's wonderful to know that your experience was such a positive one.

We'll be sure to pass your kind feedback on to Alejo, who will be delighted to hear that his assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4g8iADk
📘 Facebook: https://bit.ly/3TBB8TM

Thank you for choosing O2.