O2 - London Westfield Stratford レビュー 

O2 - London Westfield Stratford からの回答

2026年8月31日

Hello there,

Thank you for taking the time to leave a review. We're delighted to hear that Wasima provided such excellent customer service and helped you find the right phone. It's also great to know she was able to assist with your existing line and provide helpful advice.

We hope you continue to enjoy your new Pixel XL.

O2 - London Westfield Stratford からの回答

2026年8月29日

Hi Mike, thank you for taking the time to leave us a review. We're sorry to hear that you're experiencing issues with your phone signal in your area, and for any inconvenience or frustration this may have caused.

We're unable to see any issues on our system in the postcode you provided; if you are still experiencing poor signal, we ask that you report it on the My Network app. This is the best way to bring issues to the attention of the relevant team, and you can also test speeds and receive updates on faults.

For more information about the My Network app, please follow this link 👉: https://bit.ly/4i2jEKr

If you require any further assistance, we kindly ask that you reach out to us using one of the following contact methods:

Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4i1JVZk
Facebook: https://bit.ly/46sVBND
Instagram: https://bit.ly/4ydTxFo

O2 - London Westfield Stratford からの回答

2026年8月28日

Hi Alexis,👋
Thank you for taking the time to leave us a review. We're delighted to hear that you received great service and that our team was able to help you out. We really appreciate your kind feedback and will be sure to share it with the team.

If you ever need any help in the future, please don't hesitate to get in touch using one of the contact methods below:

Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4xtWEca
Facebook: https://bit.ly/4y27khT

Thanks again for your lovely review, Alexis. We look forward to helping you again in the future.😊

O2 - London Westfield Stratford からの回答

2026年8月27日

Hi Yvonne, thank you for taking the time to leave us a review. We're pleased to hear that you had a great experience with Abdulkarim, and that he was able to assist you with your issue. We would appreciate it if you could reach out with some more information regarding your experience using one of the following contact methods:

Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4wR8snG
Facebook: https://bit.ly/4xbEZoR
Instagram: https://bit.ly/45VgbWO

O2 - London Westfield Stratford からの回答

2026年8月27日

Thank you for taking the time to leave a review. We're delighted to hear that Abdulkarim provided you with great service.😊

We'll be sure to pass your kind feedback on to him, as it's always wonderful to hear when our colleagues have made a positive impression.

Thanks again for sharing your experience and for choosing O2. If you ever need any help in the future, please don't hesitate to get in touch, and we'll be happy to assist.💙

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone

X https://bit.ly/4xqoLZV

Facebook: https://bit.ly/4wSfdWs

O2 - London Westfield Stratford からの回答

2026年8月26日

Thank you for taking the time to leave us a review, Kapilan. We're delighted to hear that you had a great experience with Pablo, and that he was able to share his knowledge with you. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:

Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4hQvQhl
Facebook: https://bit.ly/4xouzD6
Instagram: https://bit.ly/4cbKeNy

O2 - London Westfield Stratford からの回答

2026年8月26日

Thank you for taking the time to leave us a review, Ashfaq. We're delighted to hear about your experience in store with Pablo, and that he was able to assist you in cancelling your number and issuing a refund. If you'd like any assistance in the future, please don't hesitate to reach out using one of the following contact methods:

Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4xhEyKl
Facebook: https://bit.ly/3SZvGKp
Instagram: https://bit.ly/4gSzOVF

O2 - London Westfield Stratford からの回答

2026年8月26日

Thank you for taking the time to leave this review.

We're delighted to hear that Pablo provided such helpful and efficient service when assisting you with your new SIM card. It's great to know he was able to get everything sorted quickly and make your visit a positive experience.

We'll be sure to pass your kind feedback on to Pablo and the team. Thank you for recognising his excellent customer service. If you ever need any help in the future, please don't hesitate to get in touch, and we'll be happy to assist.

Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone

X: https://bit.ly/4gut9j8

Facebook: https://bit.ly/4gl44Z5

Thank you again for your feedback, and we look forward to helping you again in the future. 😊

O2 - London Westfield Stratford からの回答

2026年8月26日

Hello Odafe,

Thank you for taking the time to leave us a review.

We're pleased to hear that Pablo and Shaunel were able to help resolve your issue quickly and went the extra mile to assist you. It's great to know you found them helpful and were happy with the service you received.

O2 - London Westfield Stratford からの回答

2026年8月26日

Hi Ana, thank you for taking the time to leave us a review. We're so pleased to hear that you had a fantastic experience in store with Pablo, and that he was able to assist you with your data issues. If you do require any help in the future, you can always reach out to us using one of the following contact methods:

Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4zFsnbE
Facebook: https://bit.ly/4gRE0oy
Instagram: https://bit.ly/4gRl35w

O2 - London Westfield Stratford からの回答

2026年8月26日

Hi Raymond, thank you for taking the time to leave a review. We're pleased to hear that Abdul helped you and made the experience a positive one. Thanks for taking the time to share your experience with us and recognising Abdul's service! 😊

O2 - London Westfield Stratford からの回答

2026年8月25日

Thank you for taking the time to leave a review.😊

We're delighted to hear that Wasima provided such excellent service and made a positive impression. It's wonderful to know that her professionalism and customer care were perfect during your experience.

We'll be sure to pass your kind feedback on to Wasima. Thank you for choosing O2, and we hope to serve you again soon.💙

O2 - London Westfield Stratford からの回答

2026年8月24日

Hi Vi, thank you for your fantastic 5-star review.

We're so glad to hear that Pablo provided such a friendly and professional service. It's great to know that he took the time to understand your needs, recommend the most suitable plan, and answer all of your questions and concerns.

We'll be sure to pass your kind feedback on to Pablo, who I'm sure will be pleased to hear it. Thank you for choosing us, and we appreciate you taking the time to share your experience. 😊

O2 - London Westfield Stratford からの回答

2026年8月22日

Thanks for your lovely review Mante! It's great to hear about the service and experience you have had from the staff in store - we'll be sure to pass this on 💙

O2 - London Westfield Stratford からの回答

2026年8月20日

Hi Blessing,

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear about your experience with Amina. We understand how frustrating it must have been to spend four months trying to resolve a fraud-related issue and be passed between different stores without reaching a resolution.

It's fantastic to know that Amina took ownership of the situation, remained calm, patient, and professional throughout, and worked tirelessly to ensure your case was progressed. Providing compassionate, knowledgeable, and customer-focused support is what we strive for, so it's especially rewarding to hear that Amina was able to bring clarity and resolution to a situation that had caused so much frustration.

We're particularly pleased to hear that she was able to help secure the closure of the fraudulent account, arrange the necessary credit file amendments, and support you through to a positive outcome.

We'll be sure to pass your incredible feedback on to Amina, who will be delighted to hear how much her dedication, determination, and professionalism meant to you. Recognition like this means a great deal to our teams.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4zqjpyW
📘 Facebook: https://bit.ly/4zr9PMj

Thank you for choosing O2.

O2 - London Westfield Stratford からの回答

2026年8月18日

Hi Rosemary,

Thank you for taking the time to leave a review.

We're delighted to hear that Amina K was able to help you pay your bill. It's wonderful to know that, even though English is not your first language, she was patient, understanding, and took the time to make sure you received the support you needed.

Providing friendly, accessible, and customer-focused service is what we strive for, so it's fantastic to hear that Amina made such a positive difference to your experience.

We'll be sure to pass your kind feedback on to Amina, who will be delighted to hear that her patience and assistance were so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45yEcTu
📘 Facebook: https://bit.ly/3SCUuru

Thank you for choosing O2.

O2 - London Westfield Stratford からの回答

2026年8月17日

Hi Temi, thanks for your review and pleased to hear you're satisfied with the service you received, and thanks for choosing O2.

O2 - London Westfield Stratford からの回答

2026年8月17日

Hi Mary,

Thank you for taking the time to leave a review.

We're sorry to hear that you've been so disappointed with your experience. We understand how upsetting it can be when you're trying to resolve account concerns and feel that the support you've received, both in store and over the phone, has not met your expectations.

We're particularly concerned to hear that the situation left you feeling distressed and that you spent a considerable amount of time seeking assistance without the outcome you were expecting. We appreciate your feedback regarding both the in-store experience and the communication you received during your calls.

If you'd like to raise or escalate a complaint, details of our complaints process can be found here:

🔗 https://bit.ly/4ziReSJ

As we're unable to access account-specific details through Trustpilot, we'd encourage you to contact us directly if you'd like your concerns reviewed further:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3S7d7DL
📘 Facebook: https://bit.ly/3Seixwz

Thank you for your feedback.

O2 - London Westfield Stratford からの回答

2026年8月16日

Hi John, thanks for the lovely comments. It's great to hear that Wasima provided you with such a positive experience.

It's lovely to know that her professionalism, patience and understanding stood out whilst assisting you. We know how important it is to make customers feel supported and informed, and it's wonderful to hear that Wasima took the time to do exactly that.

We'll make sure your kind words are shared with Wasima, as we know she'll really appreciate the recognition.