Claudia & Harry were so helpful and efficient changing our pay as you go sim plan to an eSIM with a contract, saving us money along the way and giving us a better deal. Claudia also transferred all o... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Good morning Manager , i would like to appreciate one of your staff Tim who helped me last week.I was really pleased with his job and the help of getting a new phone, i was really stressed and he took... もっと見る
企業が回答しました
Been served by Claudia ,she was absolutely brilliant went above and beyond to fix my issue ,couldn't thank her more 🙏.From the moment I've arrived she made me feel welcomed any questions were answere... もっと見る
企業が回答しました
I am extremely disappointed with my experience with O2 after being a loyal customer for several years. Over time, the network service in my area deteriorated significantly, causing me conside... もっと見る
企業が回答しました
企業情報
当該企業による記述
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
連絡先
Silbury Boulevard 63, MK9 3AG, Milton Keynes, England, 英国
- 01908 694929
4.8
優良
59件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I recently bought an iPhone 16
I recently bought an iPhone 16. Blessing served me and she was very patient, helpful and polite. Thank you Blessing!
2026年6月5日
自発的なレビュー
O2 - Milton Keynes からの回答
Hi Wayne,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Blessing provided such a positive experience when you purchased your new iPhone 16. It's wonderful to know that she was patient, helpful and polite throughout the process, helping to make your upgrade a smooth and enjoyable one.
We'll be sure to pass your kind feedback on to Blessing. Recognition like this means a lot to our colleagues and helps us celebrate the excellent service they provide every day.
Thank you again for your review, and we hope you enjoy your new iPhone 16!
Seb has been an absolute star and…
Seb has been an absolute star and helped me sort my phone out for hours and was very patient with me and helpful.
2026年7月13日
自発的なレビュー
O2 - Milton Keynes からの回答
Hi Ravinder,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Seb provided such fantastic support and helped you sort out your phone. We understand that some issues can take time to resolve, so it's wonderful to know that Seb was patient, helpful and dedicated to making sure you received the assistance you needed.
We'll be sure to pass your kind feedback on to Seb. Recognition like this means a lot to our colleagues and helps us celebrate those who go the extra mile for our customers.
Thank you again for your review and for choosing O2!
Great service from Seb today
Great service from Seb today !
Solved the issue !
Thanks!
2026年7月13日
自発的なレビュー
O2 - Milton Keynes からの回答
Hi Margaret, thanks for leaving us a review.
We're glad to hear that Seb was able to resolve the issue and provide great service throughout the experience.
If you do need anything else, we'd be happy to help. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4waLdW7
Facebook: https://bit.ly/4f7AbcU
Loyal Customer Let Down by Poor Service and Unexpected Charges
I am extremely disappointed with my experience with O2 after being a loyal customer for several years.
Over time, the network service in my area deteriorated significantly, causing me considerable inconvenience. There were numerous occasions when people were unable to reach me during urgent business and personal matters. I raised this issue with O2 multiple times over an extended period, but unfortunately, the problem was never resolved.
As a result, I decided to switch to another provider. I contacted O2 beforehand and was assured that porting my number would not be a problem. The port was processed successfully, and I even received a refund from O2. However, I was later surprised to receive a bill for £258, which O2 stated was an early termination charge.
When I contacted customer services to query this, I was even more disappointed to learn that previous conversations—including several calls made by both my wife and me regarding this matter—could not be found because they had apparently not been recorded on their system. This made it extremely difficult to resolve the dispute.
Based on my experience, I have lost confidence in O2’s customer service and complaint-handling process. I regret choosing O2 and would not personally recommend their services. If you are considering joining O2, I would encourage you to carefully review the terms of your contract and keep your own records of any conversations with customer support.
2026年7月12日
自発的なレビュー
O2 - Milton Keynes からの回答
Hi Desmond, thank you for taking the time to leave a review and for your comments.
We're sorry to hear that your experience has left you feeling disappointed, particularly after being a loyal customer for several years.
We understand how frustrating it must have been to experience ongoing network issues and feel that the impact on both your personal and business communications was not resolved despite raising your concerns on multiple occasions. Reliable service is something our customers rightly expect, so we're sorry to hear that this was not your experience.
We're also disappointed to learn of the difficulties you encountered during the process of leaving O2, including the concerns you've raised regarding the charges applied to your account and the information available from previous conversations.
We would love to be able to put things right for you, so if you do still need us to look into your account please to reach out to our teams on social media and they will be more than happy to help.
X https://bit.ly/4yj4k1B
Facebook: https://bit.ly/4ymq7Wo
Helpful & efficient
Claudia & Harry were so helpful and efficient changing our pay as you go sim plan to an eSIM with a contract, saving us money along the way and giving us a better deal. Claudia also transferred all our info from our old phones to the new ones even though we had not purchased the phones from them.
We received great customer service and definitely recommend them.
2026年7月9日
自発的なレビュー
O2 - Milton Keynes からの回答
Hi, thank you for taking the time to leave such a lovely review.
We're pleased to hear that Claudia and Harry provided such helpful and efficient service during the whole process 🙂
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44oU2iP
Facebook: https://bit.ly/4byUNtu
O2 got great team i was served by zahva…
O2 got great team i was served by zahva verry helpful 😊
2026年7月10日
自発的なレビュー
O2 - Milton Keynes からの回答
Hi Allan, thank you for taking the time to leave a review. We're really glad to hear that you had a great experience with the team and that Zahva was very helpful during your visit 🙂
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pk0zoQ
Facebook: https://bit.ly/4pb8hBg
Good morning Manager
Good morning Manager , i would like to appreciate one of your staff Tim who helped me last week.I was really pleased with his job and the help of getting a new phone, i was really stressed and he took his time to listen to my problems, Tim was really calm, helpful and solved all my problems i am now enjoying my new phone with no issues. Thank you Tim for making it happem, you really have a good team over there.
2026年7月9日
自発的なレビュー
O2 - Milton Keynes からの回答
Hi Alice,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4yeKvsq
📘 Facebook: https://bit.ly/4pcllGP
Seb and Jay were really good!
2026年7月8日
自発的なレビュー
O2 - Milton Keynes からの回答
Hi Jack,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3SWGfxs
📘 Facebook: https://bit.ly/4vUyKpg
Seb helped us out alot with swapping numbers to one ema
Seb helped us out alot with swapping our numbers to one plan
2026年7月5日
自発的なレビュー
O2 - Milton Keynes からの回答
Hi Nate,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3RoQNoJ
📘 Facebook: https://bit.ly/4pdTC8p
Seb was very helpful in trying to…
Seb was very helpful in trying to resolve an issue
2026年7月4日
自発的なレビュー
O2 - Milton Keynes からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vjH2Gr
Facebook: https://bit.ly/44a8ACX
I visited O2 in CMK and was served by…
I visited O2 in CMK and was served by Zahra.
She is a very good lister, polite and provided professional service for all my queries and issues.
Thanks
2026年6月28日
自発的なレビュー
O2 - Milton Keynes からの回答
Thanks for your review! It is great to hear about the level of service you have received.
We called in to the O2 store at Milton…
We called in to the O2 store at Milton Keynes an had superb service from Seb . very knowledgeable and friendly.
2026年6月30日
自発的なレビュー
O2 - Milton Keynes からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wjBE6Y
Facebook: https://bit.ly/3TbsTgP
Great service from Seb today
Great service from Seb today ! He went over and above and solved my query ! Thanks !
2026年6月29日
自発的なレビュー
O2 - Milton Keynes からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4y5HF9a
Facebook: https://bit.ly/4eETBXI
Claudia was great fabulous customer service
Claudia was great. Had issues with changing my email over but she was very patient and resolved my issue in the end so am very greatful
2026年6月27日
自発的なレビュー
O2 - Milton Keynes からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4b7T26r
Facebook: https://bit.ly/4wnsGWk
Claudia was AMAZING
Claudia, was absolutely amazing - after almost a month of dealing with O2 via the phone and the app, I ended up attending the Milton Keynes store and Claudia was absolutely amazing! Thank you so much
2026年6月24日
自発的なレビュー
Excellent friendly service
Seb and Leyton were very helpful and friendly in showing me all the contract options for a new phone and made the process seamless.
2026年6月23日
自発的なレビュー
Very quick and helpful Sebastian was…
Very quick and helpful Sebastian was grateful with his service and help
2026年6月23日
自発的なレビュー
They helped me out with a billing iuses…
They helped me out with a billing iuses and got back where should be and found seb very helpful and sorted it all out
Grate services
Thank you
2026年6月23日
自発的なレビュー
O2 - Milton Keynes からの回答
Thanks for the review Suzy, this is great to hear! You know where we are if you need anything else 💙
Semp was amazing great customer…
Semp was amazing great customer services will definitely return to him if I have any problems thank you again for a great experience
2026年6月22日
自発的なレビュー
O2 - Milton Keynes からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear about the service you've had. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4f1gPHr
Facebook: https://bit.ly/4f2xtXf
Very helpful experience
Very helpful experience. I really appreciated the time Victor and Seb spent sorting out my issue.
2026年6月22日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。