IT WOULD BE 5* IF HE WAS ALLOWED TO DO HIS JOB CORRECTLY. DANIEL FROM O2 CUSTOMER CARE DEPARTMENT BRILLIANT ASK FOR HIM. WHEN YOU PUT IN A COMPLAINT ASK FOR THE REFERENCE NUMBER STRAIGHT A... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Zahra was extremely helpful with the query I came into the store with. She was clear, precise and explained well that an O2 number that had called the previous day was actually part of a scam.... もっと見る
企業が回答しました
I am giving 5 stars specifically for the employee Claudia who helped me today with switching my physical 02 sim card to an eSIM on my new phone. Previously I have called o2 twice to request an... もっと見る
企業が回答しました
I am extremely disappointed with my experience with O2 after being a loyal customer for several years. Over time, the network service in my area deteriorated significantly, causing me conside... もっと見る
企業が回答しました
企業情報
当該企業による記述
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
連絡先
Silbury Boulevard 63, MK9 3AG, Milton Keynes, England, 英国
- 01908 694929
4.8
優良
69件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I visited O2 in CMK and was served by…
I visited O2 in CMK and was served by Zahra.
She is a very good lister, polite and provided professional service for all my queries and issues.
Thanks
2026年6月28日
自発的なレビュー
O2 - Milton Keynes からの回答
Thanks for your review! It is great to hear about the level of service you have received.
We called in to the O2 store at Milton…
We called in to the O2 store at Milton Keynes an had superb service from Seb . very knowledgeable and friendly.
2026年6月30日
自発的なレビュー
O2 - Milton Keynes からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wjBE6Y
Facebook: https://bit.ly/3TbsTgP
Great service from Seb today
Great service from Seb today ! He went over and above and solved my query ! Thanks !
2026年6月29日
自発的なレビュー
O2 - Milton Keynes からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4y5HF9a
Facebook: https://bit.ly/4eETBXI
Claudia was great fabulous customer service
Claudia was great. Had issues with changing my email over but she was very patient and resolved my issue in the end so am very greatful
2026年6月27日
自発的なレビュー
O2 - Milton Keynes からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4b7T26r
Facebook: https://bit.ly/4wnsGWk
Claudia was AMAZING
Claudia, was absolutely amazing - after almost a month of dealing with O2 via the phone and the app, I ended up attending the Milton Keynes store and Claudia was absolutely amazing! Thank you so much
2026年6月24日
自発的なレビュー
O2 - Milton Keynes からの回答
Thank you for your lovely feedback Jak and pleased to hear that Claudia was able to help when you visited our Milton Keynes store and turn things around for you. We'll be sure to pass on your kind words to Claudia to make her day.
Excellent friendly service
Seb and Leyton were very helpful and friendly in showing me all the contract options for a new phone and made the process seamless.
2026年6月23日
自発的なレビュー
O2 - Milton Keynes からの回答
Hi Tom,
Thank you for taking the time to leave a review.
We're delighted to hear that Seb and Leyton provided such helpful and friendly service while you were exploring your options for a new phone. Choosing the right contract is an important decision, so it's great to know that they took the time to explain the available options and helped make the process seamless for you.
We'll be sure to pass your kind feedback on to Seb and Leyton, who will be pleased to hear that their support made such a positive impression.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fnJyFD
📘 Facebook: https://bit.ly/4yqTQxv
Very quick and helpful Sebastian was…
Very quick and helpful Sebastian was grateful with his service and help
2026年6月23日
自発的なレビュー
O2 - Milton Keynes からの回答
Hi Neil,
Thank you for taking the time to leave a review.
We're delighted to hear that Sebastian was able to provide quick and helpful service. Delivering prompt, friendly, and effective support is what we strive for, so it's wonderful to know that he was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Sebastian, who will be pleased to hear that his help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wVSrNR
📘 Facebook: https://bit.ly/4wQXGhy
They helped me out with a billing iuses…
They helped me out with a billing iuses and got back where should be and found seb very helpful and sorted it all out
Grate services
Thank you
2026年6月23日
自発的なレビュー
O2 - Milton Keynes からの回答
Thanks for the review Suzy, this is great to hear! You know where we are if you need anything else 💙
Semp was amazing great customer…
Semp was amazing great customer services will definitely return to him if I have any problems thank you again for a great experience
2026年6月22日
自発的なレビュー
O2 - Milton Keynes からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear about the service you've had. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4f1gPHr
Facebook: https://bit.ly/4f2xtXf
Very helpful experience
Very helpful experience. I really appreciated the time Victor and Seb spent sorting out my issue.
2026年6月22日
自発的なレビュー
O2 - Milton Keynes からの回答
Hi Rebecca,
Thank you for taking the time to leave a review.
We're delighted to hear that you had a very helpful experience and that Victor and Seb were able to assist with sorting out your issue. We know how important it is to feel supported when something isn't working as expected, so it's wonderful to hear that they took the time to help and ensure everything was resolved.
We'll be sure to pass your kind feedback on to Victor and Seb, who will be pleased to know that their efforts made such a positive impression.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4w8K9C9
📘 Facebook: https://bit.ly/3Rte34O
O2 - Milton Keynes からの回答
Hi there John. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Seb. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fTZlhg
Facebook: https://bit.ly/4fVKeUB
Very helpful persons called Seb and…
Very helpful persons called Seb and Elisa . Fast as well. Thank you guys😊
2026年6月20日
自発的なレビュー
O2 - Milton Keynes からの回答
Hi there. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Seb and Elisa. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vnPYuV
Facebook: https://bit.ly/3SmhFG1
Seb was very understanding and logged…
Seb was very understanding and logged my issues as requested. Thank you.
2026年6月20日
自発的なレビュー
O2 - Milton Keynes からの回答
Hi there Guven. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Seb. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fZ6HjF
Facebook: https://bit.ly/43KzRM5
O2 - Milton Keynes からの回答
Hi there Deniz. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Seb. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xDV2x3
Facebook: https://bit.ly/43KzNvP
Sebastian was exceptionally helpful and…
Sebastian was exceptionally helpful and resolved a complex problem
2026年6月19日
自発的なレビュー
O2 - Milton Keynes からの回答
Hi Walter,
Thank you for taking the time to leave a review.
We're delighted to hear that Sebastian was exceptionally helpful and able to resolve a complex problem for you. We know how important it is to receive knowledgeable and effective support when dealing with more challenging issues, so it's wonderful to know that Sebastian was able to provide the assistance you needed.
We'll be sure to pass your kind feedback on to Sebastian, who will be pleased to hear that his efforts made such a positive difference to your experience.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wR3ibC
📘 Facebook: https://bit.ly/3R7g1YK
I visited the O2 shop in Milton Keynes…
I visited the O2 shop in Milton Keynes and I was served by Seb . Great service !
Thank you !
2026年6月19日
自発的なレビュー
O2 - Milton Keynes からの回答
Hi Kim,
Thank you for taking the time to leave a review.
We're delighted to hear that you received great service from Seb during your visit to our Milton Keynes store. Providing friendly, knowledgeable, and helpful support is what we strive for, so it's wonderful to know that Seb made such a positive impression.
We'll be sure to pass your kind feedback on to Seb, who will be pleased to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4bxLASg
📘 Facebook: https://bit.ly/3TbgABk
Amazing experience with zahra today…
Amazing experience with zahra today helping with my account enquiry. So helpful and extremely polite and professional. Will definitely be seeing here again if I ever have any issues
2026年6月18日
自発的なレビュー
O2 - Milton Keynes からの回答
Hello Elisa,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3S8fea6
Facebook: https://bit.ly/4exGgPs
Excellent service from Zahra!!
2026年6月18日
自発的なレビュー
O2 - Milton Keynes からの回答
Hello Barbara,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xU8flB
Facebook: https://bit.ly/3Qq3lf8
Claudia helped me with a quick admin…
Claudia helped me with a quick admin update. Very quick and efficient and clear. Happy june 16th
2026年6月16日
自発的なレビュー
O2 - Milton Keynes からの回答
Hello Kwe,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vqm60Y
Facebook: https://bit.ly/4viLypo
Seb was so helpful with sorting out my…
Seb was so helpful with sorting out my problem. I’m not very technical and he made it very simple and didn’t make me feel stupid at all.
2026年6月15日
自発的なレビュー
O2 - Milton Keynes からの回答
Hello Jessica,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eIvKpP
Facebook: https://bit.ly/4vg4Vzo
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