Oakwoodparking レビュー 

My parents arrived back at Bristol Airport today, to a 40 minute wait for the minibus. Due to the number of passengers waiting they were advised to either wait for the next bus (another thirty minutes) or walk..
Upon returning to reception at the car park, a very unhelpful lady denied any sort of compensation for this inconvenience. The staff accepted no responsibility for the lack of coordination on their end & we’re happy to see my parents leave unhappy.

I spoke with the manager to try to resolve the issue, who raised her voice and it was her way or no way, I find it hard to believe how someone with this sort of customer service experience can run a car park. The driver did speak politely over the phone, a lot better than the lady.

Disgusting arrived in airport for return shuttle approx 30 people trying to get on 1 bus had to walk and carry cases back to oakwood carpark 40 minute waiting for bus then 30 minute hike on dangerous roads , to get to the office and be told the shuttle is complimentary SO IT SHOULD BE CALLED PARK AND WALK !!!! DRIVER AT AIRPORT SAID HIS COLLEAGUE HAD LEFT HIM ON HIS OWN yet back at the car park hey presto 3 buses ? Absolute rubbish experience don't go there 0 stars liars

My family have used Oakwood many times over the years and I've always found them to be very helpful and accommodating (even when I have caused my own problems). The check-in is easy, the shuttle bus to the airport is always quick and easy to use and the pick-up on our return is always punctual. I won't be using any other parking service.

Shocking system , no organisation, free for all as people push past and get on bus , half our party had to wait for next bus , no one in office seemed to care so will never use again

Absolute crap… pay an extra few pounds & park at airport.
Muddy filthy car park, dirty old mini bus for transfer, free for all, a fight of the fittest to get in for the slow transfer.
Upon return (mid afternoon on a Thursday) left stranded at airport, no return transfer, mobile number said no minibuses, ring office, office didn’t answer at first, then said they’d send a car, waited 30 minutes, nothing zilch….. no answer on either phone.
Had to walk back, through wet, muddy, roads & foot paths in the busy A road.
Cases filthy & damaged,
Car was dirty upon return.
No apology just a shrug of shoulders, and we weren’t the only ones complaining that day!
Lesson learnt, never again…….

Just returned from benidorm my dash camera was disconnected and the car had done 39 extra miles when asked about it they said they would look into it never got back to me so I phoned again this time they just didn't want to know if using them write down the mileage and show them that you have not using them again

Phoned three times. Patronising replies. Waited ages. I won't be using again

Returned to find my car caked in mud inside and out, extensive damage to the front bumper, several deep scratches that have totally taken the paint off, Oakwood denying they damaged my car! I left my car clean with no damage, came home to a car that looks like its been on a rally.
This company needs to be closed down, no regard for other peoples property. AVOID.
I will be reporting them to trading standards, I've also contacted The Sun as they are doing an article on bad Airport Parking companies.

Have used Oakwood a number of times and was aware that they parked the car elsewhere. few disappointments this time, first was they were short of drivers and we had to wait for one to do the drop off and return, normally be 20 mins but was nearer 30 as the airport was busy, this put us behind and needed to purchase fast track to get us ahead. Second issue was when collected the car I noticed several stone marks on the windscreen which the washer would not remove, (possibly sandstone chippings, along with same colour dirty boot marks on the floor) also when we got home noticed stone chips on the bonnet, that 100% wasn't there prior. Annoying as I only just bought the car. I appreciate you take the risk. Also upon collection from the airport the driver just stood there and watched while my 82 year old father in law loaded his suitcase, the staff clearly don't want to be there. Shame. Won't ever use again.

The transfer on departure was very quick and smooth. On the way home, the phone number we were told to phone gave an automated message. We waited for 15 mins, no sign of a minibus, no communication. We decided to walk, which took 20 mins. Got to the car park, was given keys and told where car was. It wasn't easy finding our car because it was blocked in, so we had to find someone to remove the car in front before we could leave.

I returned the car with a clean interior. When I returned, there was mud on the rugs. There is a smell of cigarettes.

It is very poor service,im not recomend to anyone, they don'tpick you up from airport,you will walk from airport to carpark when you get tired of waiting after an hour!

What an awful experience! On arrival no help with lifting cases, my husband has health issues. The parking seemed haphazard. On return we had to wait for 20 mins in the cold, to be met by the most miserable man who has obviously never heard of customer service( none of them have!). Another passenger had to open the door of the van for us, again left to lift out our own luggage while he stood there. Collecting the keys from reception was no better, young lady with no smile, please or thank you who told us our car would be on the right or the left????
Another car double parked in front so had to get that moved. The drivers footwell of the car was covered in mud. I could go on. To save £20 odd pounds on Silver zone? Don’t do it!! Avoid this company like the plague.

EDIT: Have now received telephone call from Oakwood Parking who apologised and have kindly rectified the issue. Thank you Oakwood.
........

First time using Oakwood, never again though. Transfers to and from airport were OK. Main concern was the state of car when we got back. Appreciate there had been a lot rain but the door and seat on passenger side were left covered in mud splatters. Mud all up the side of inside of door, all over side of seat and footprints on floor. Looked like door had been left open and had been driven through puddles in car park or field. Didn't really notice extent of mess until we got home. Have sent email and photos for explanation, but like others have reported, they never respond. Next time, will pay extra and go back to Silver parking.

Avoid this parking miles away. Drivers make car accidents with your cars and then runaway from accident place. Then they trying to say it’s wasn’t his fault ..like it was in our situation , driver was driving from another car park just down on a road- straight to the my van side and wheel, I tried to stop him , but hi jumped to the car and runaway. If you are car owner with number BL17NPE contact me to make clime against this car park owner who trying cover this little bold man who was actually driving your vehicle.

Shame on you Oakwood car park owner , I would never use your car park and will try spread information as much I can.

Had to cancel holiday due to ill health, don't answer the phone or respond to emails £80 now out of pocket. Avoid

Very easy to park and get to airport.
Unfortunately when I left I took photo of speedometer and reset B to zero, (duel readings A&B). Left it on A and when we returned I checked B and the car had done 43.6 miles!! Website says 4 miles to other parking so should have been around 8. The dash cam on the windscreen had also been unplugged obviously so it didn’t record. I have written to them at my disappointment but no reply! If you use them when you park make sure you take photos of the mileage don’t leave things in there you don’t want to be rifled through. Possibly take video of exterior too as they obviously don’t care about what their staff do with customers cars! 😡

Abysmal. They don’t send any information out so you know what to do on arrival. And when you ask they respond with sarcasm as if you are supposed to know. But on return, it’s far worse. They don’t have enough vans and in spite of asking you to phone on arrival, they don’t take a list of names so when the van arrives it’s like the Wild West with the strongest butting others out the way. When I complained about this, I was turned on, both by the driver and then at the office. My car also had nasty scratches on the back that weren’t there before too - they don’t take care of the cars. Hugely unprofessional, unpleasant people who treat their customers like dirt. Avoid.

Our car was filthy and damaged on return from our holiday.
We arrived in the early hours of the morning and so it was dark. Carpark was very dark and so we were unable to see the damage until the following day.
I contacted them and they have just sent me a copy of their FAQ's which states any damage must be reported before leaving and that they have CCTV to be able to tell if it was damaged on site.
I have asked them to check the CCTV for me to see if they could tell me how my car was damaged. I've heard nothing!!
From reading other reviews on here I'm very unlikely to hear from them at all.
Do not leave your car here unless it's a banger and you don't care about it!

Fast service but everything else about it was awful. Nobody looks like they want to work there, miserable staff, we were picked up with 2 kids from the drop off area of the airport and the driver stood and watched my partner & father load everyone’s suitcases instead of helping put them in the van, which they’ve always done previously. Not what you need after a flight. I’d recommend you spend your money elsewhere.