Obaby レビュー 631

Obaby からの回答

2時間前

Thank you for your 5-star review! We're sorry that your product arrived damaged, but we're delighted to hear that our customer service team was able to respond quickly and arrange a replacement for you. Providing prompt and helpful support is very important to us, and we're pleased we could resolve the issue. Thank you for your patience and for taking the time to share your experience.

Obaby からの回答

2時間前

Thank you for taking the time to leave us a review and for choosing the Stamford Mini Cot Bed.

We're delighted to hear that you found our website easy to navigate and that our support team, particularly Tammy and Vicky, were able to assist you quickly throughout the process.

We sincerely apologise for the issues you experienced with the dispatch and delivery of your order. We understand how frustrating it must have been to receive incorrect items and to have to contact us multiple times. Your feedback is valuable, and we will share it with our logistics team as we continually work to improve our processes and prevent similar issues from occurring in the future.

Thank you for your patience and understanding, and we hope you enjoy your cot bed for years to come.

Obaby からの回答

2時間前

Thank you so much for your 5-star review!

We're sorry to hear that you experienced an issue with your cot, but we're delighted that our team was able to resolve it quickly for you. Providing prompt, friendly, and efficient support is something we take great pride in, so it's wonderful to hear that your replacement part was delivered so swiftly, especially following a bank holiday weekend.

Thank you for taking the time to share your experience. We truly appreciate your kind words and your support.

Obaby からの回答

2026年5月7日

Thank you so much for your wonderful review and kind words. We’re delighted to hear that you had such a positive experience with both our team and our products.

Providing friendly, knowledgeable service and helping our customers find exactly what they need is something we truly pride ourselves on, so your feedback means a great deal to us.

It has been a pleasure doing business with you, and we look forward to welcoming you back again in the future!

Obaby からの回答

2026年5月6日

We’re really sorry to hear about your experience and the issues you’ve described with your changing unit — this is not the standard we aim to provide.

We’ve carefully checked our emails and social media channels but haven’t been able to locate any previous contact from you regarding this matter, which is certainly not the experience we want any customer to have when trying to reach us.

That said, we’re glad to see that you’ve now been in touch with our customer service team. They are actively looking into your case and working hard to resolve this for you as quickly as possible.

We truly appreciate you bringing this to our attention and for your patience while we work towards a solution.

Obaby からの回答

2026年5月7日

We’re sorry to hear about your experience and appreciate your feedback.

After reviewing the details provided, we have only been able to locate one changing unit associated with your order information. We completely appreciate, however, that receiving a faulty part is not acceptable, and we sincerely hope the spare parts that have now been dispatched resolve the issue for you as quickly as possible.

Regarding the concern raised about hair on the products, all items are checked prior to dispatch and photographs are taken before sending. We have reviewed the images available to us and this was not visible at the time of packing, so unfortunately we are unable to comment further on this point.

We do apologise for the inconvenience caused and appreciate you bringing this to our attention.

Obaby からの回答

2026年4月17日

Thank you for your review.

We’re really pleased to hear that the mini cot bed is a great fit for your space and that your little one is comfortable. We’re sorry to hear about the issue with the headboards being noisy, as we understand how disruptive that can be during the night.

This doesn’t sound like the experience we’d expect, and we’d like to look into this for you. Please could you contact our customer care team at support@obaby.freshdesk.com with your order details and a brief description of the issue. If possible, a short video showing the movement or noise would be very helpful.

We look forward to resolving this for you.

Obaby からの回答

2026年3月26日

Thank you so much for your incredibly kind and thoughtful review—it truly means the world to us.

We’re absolutely delighted to hear that your experience with Obaby has been such a positive one, especially at such an important and exciting time in your life. Finding the perfect electric rocking chair for you and your little one is so important, and we’re so pleased we could help make that journey easier and more reassuring.

Tammy and Sarah will be over the moon to hear your lovely words. They genuinely care about every customer they support, so it’s wonderful to know their patience, communication, and dedication made you feel understood and well looked after. We’ll be sure to pass on your heartfelt thanks to them.

Wishing you all the very best for the arrival of your baby next month—we hope your new chair brings you comfort, support, and many special moments ahead. Thank you again for your recommendation, it really does mean so much to us.

Obaby からの回答

2026年3月17日

Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience with the changing unit and cot, as this certainly isn’t the standard we aim to provide.

Unfortunately, we’ve been unable to locate any order details matching this review, so we’re unable to investigate this further at the moment. We’d really like the opportunity to look into this for you and help resolve the issues you’ve described.

Please could you contact us directly at support@obaby.freshdesk.com
with your order details? Our team will be more than happy to assist and work towards a suitable solution.

Kind regards,
The Obaby Team

Obaby からの回答

2026年3月10日

Thank you so much for your wonderful review! ⭐

We’re absolutely delighted to hear how much you love your Obaby mini cot and boucle chair. It’s great to know they were easy to build and that everything—from your first purchase at the baby show to your later order through Argos—arrived smoothly and with the support you needed from our customer service team.

It’s especially lovely to hear that your little one is sleeping so well in her cot and enjoying the transition into her own room. Knowing our products can play a small part in those special milestones means the world to us. And the image of rocking your daughter to sleep in the boucle chair is exactly the kind of precious moment we hope our furniture helps create.

We’re thrilled your in-laws are thinking of getting the same setup for their home too—that’s the best compliment we could ask for!

Thank you again for your kind words and for choosing Obaby to be part of these early memories with your daughter. 💛

Obaby からの回答

2026年2月11日

Thank you so much for your incredible 5⭐️ review!
We’re truly delighted to hear how highly you rate the quality of our furniture and that you choose Obaby time and time again for your children — that really means the world to us. It’s also wonderful to know our customer service team has been helpful and that you’re blown away by the Stamford range.
Thank you for your continued support and for being part of the Obaby family 💛

Obaby からの回答

2026年2月11日

Thank you so much for your lovely 5⭐️ review!
We’re honoured that you’ve chosen Obaby again for your growing family. It’s wonderful to hear you loved the Stamford set first time round and that the Orla has made your nursery look so beautiful this time too.
Thank you for your recommendation and for continuing to trust Obaby for such special moments 💛

Obaby からの回答

2026年2月23日 に更新

We’re very sorry to read about your experience and the stress this situation has caused, especially at such an important time.

For clarity, your order was placed with the retailer, Oliver’s Baby Care, rather than directly with us at Obaby. As the retailer, they are responsible for managing the customer order, including providing delivery updates and communicating with you directly. While we do support our retail partners with fulfilment, we are limited in what information we can discuss with customers where the purchase agreement sits with the retailer, and we are also unable to comment on retailer arrangements directly.

We would also like to clarify that we did not advise cancelling your order; however, alternative purchasing options may have been discussed in the context of trying to help resolve the situation as quickly as possible.

We completely understand how frustrating conflicting information can be and sincerely apologise for any confusion caused. If there is anything further we can do to assist alongside your retailer, please do feel free to contact us directly.

Obaby からの回答

2026年2月2日

Thank you so much for taking the time to leave such a wonderful review.

We’re really sorry to hear about the issues you experienced with the delivery, but we’re so pleased we were able to get everything resolved quickly for you. Providing helpful, proactive support — with real people at the other end — is something we truly value, so your feedback means a great deal to us.

I’ll be sure to pass on your kind words to Tammy, who will be delighted to hear how much her support was appreciated.

Thank you again for choosing Obaby, and for your patience and understanding throughout. If we can help with anything in the future, please don’t hesitate to get in touch.

Obaby からの回答

2026年1月30日

Thanks so much for the lovely review! ⭐️
We’re really glad we could help get the height adjustment part sorted for you. Customer service like this is exactly what we aim for, so it means a lot to hear your kind words. Thanks again for taking the time to leave a review — enjoy! 😊

Obaby からの回答

2026年1月28日

Thank you so much for your fantastic 5-star review ⭐️
We’re delighted to hear that Tammy was able to help you so quickly and efficiently. Providing prompt, high-quality support is really important to us, and we’ll be sure to pass your kind words on to her.

We’re glad the missing parts for your Maya baby changing unit were resolved smoothly — thank you for your patience and for taking the time to share your experience.

Obaby からの回答

2026年1月20日

Thank you so much for your 5-star review! We’re really pleased to hear you were happy with the quick response and resolution, and that you’re loving the product. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. 😊

Obaby からの回答

2026年1月13日

Thank you so much for taking the time to leave such a lovely review ⭐⭐⭐⭐⭐

We’re really pleased to hear that our customer service team was able to help you, even over the busy Christmas and New Year period. Supporting second-life use of our products is something we truly value, so it’s great to know we could assist you in sourcing the parts needed to convert your crib into a toddler bed.

Thank you again for your kind words and for choosing Obaby — we hope the bed continues to serve your family well for years to come 😊

Obaby からの回答

2025年12月17日

Thank you for taking the time to leave your review. We’re sorry to hear that you were disappointed with your experience.

When the chair was first reported, we explained that due to the way the Madison chair is packaged and the nature of the foam cushions, it can take some time for the padding to fully expand once removed from the box. This information was shared to explain the appearance seen on delivery. However, we understand that you were unhappy with this explanation and requested a refund from the outset.

We arranged collection of the chair and explained that, in line with our terms and conditions, there is usually a £30 collection fee if an item is inspected and deemed not to be faulty. This was communicated in advance. That said, we did not deduct this fee and proceeded with actioning the refund in full once the chair was returned.

We’re sorry you feel a chargeback was necessary, as this was not required in this case and the refund was already being processed through the correct channels.

We regret that you felt the need to leave a 1-star review. Throughout the process, we responded promptly, remained proactive in our communication, and tried to resolve the matter while clearly explaining why the foam was not fully expanded immediately out of the box.

We appreciate your feedback and are sorry that this experience did not meet your expectations.

Obaby からの回答

2025年12月15日

Thank you so much for taking the time to leave such a lovely 5-star review! We’re delighted to hear that Tammy was able to help you with the replacement screws for your cot bed and keep you updated throughout the process. We’ll be sure to pass on your kind words to her. If you ever need any further assistance, please don’t hesitate to get in touch. Thanks again for choosing us!