What a great experience to find a company actually giving customer support at a level not found in the last decade or so. I e-mailed last night with a query, they replied first thing this morning t... ãã£ãšèŠã
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The bracket needed to attach to the back of the shelf, to hang it on the wall leaves a 5mm gap at the top of the the unit, whilst the bottom of the shelf is flush with the wall. Makes it look like the... ãã£ãšèŠã
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I had an amazing experience with Obaby, the entire time was absolutely lovely and when i had any questions they were answered as soon as. I would highly recommend them to anyone, really grateful for s... ãã£ãšèŠã
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Got a next to me crib as a gift, looked lovely had a small rip in the side of bed contacted via email a lovely women called Vicky got back to me very promptly I explained my baby was due any day, Vick... ãã£ãšèŠã
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Award-winning nursery furniture, lovingly made by our family â for yours.
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Cleatham Road, DN21 4JR, Kirton Lindsey, è±åœ
- 01652 641491
- https://obaby.freshdesk.com/support/tickets/new
- www.obaby.co.uk
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Disappointed with quality but quick fix by OBABY!
Disappointed with quality but quick fix by OBABY!
Old review>
Weâve been using this mattress for only 3 months with our baby, and itâs already showing a visible depression where the baby lies. Given the short usage time and the light weight of a baby (from 3 to 5.5kg), I expected the mattress to hold its shape much better. Unfortunately, this raises concerns about its durability and support. Not what I would expect for the price, and I wouldnât recommend it for anyone looking for a high-quality, long-lasting baby mattress.
Update> OBABY customer service was very kind and understanding and replace the matress very quickly. Thanks!
2025幎8æ1æ¥
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Obaby ããã®åç
Thank you for taking the time to share your feedback, and we're really sorry to hear you're disappointed with the quality of the mattress. We completely understand your concerns, especially given how important comfort and support are for your little one.
This isnât the experience we want any of our customers to have, and weâd really appreciate the opportunity to look into this further for you. Please could you email our support team at support@obaby.freshdesk.com with your order details and any relevant photos? Weâll do our best to resolve this as quickly as possible.
Thank you again for bringing this to our attention â we value your feedback and the trust youâve placed in us.
Obaby is one of my fave baby brands
Obaby is one of my fave baby brands. Their products are genuinely of high quality. We have our incredible nursing rocking recliner chair, baby clothing shelf and cot all from Obaby. Itâs a trusted brand that offers extra special quality and personally it worth what you spend in return for its amazing quality. Canât recommend enough!
2025幎7æ27æ¥
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Obaby ããã®åç
Thank you so much for your lovely 5-star review and for being such a loyal Obaby customer!
Weâre absolutely delighted to hear that weâre one of your favourite baby brands and that youâre enjoying your nursing chair, shelf, and cot. Itâs incredibly rewarding to know that the quality and care we put into our products is making a real difference for families like yours.
Your recommendation truly means the world to us. Thank you again for your supportâweâre so happy to be part of your parenting journey!
Very disappointed. The wardrobe was lost!
Very disappointed with the delivery services. My first order, No. 202-4744603-4842727, was placed on 25 May 2025. After two weeks, it still hadn't been delivered, so I contacted customer service, where they said the wardrobe was lost! I was really surprisedâhow can they lose a wardrobe? They said there were only two options: first, cancel the order and get a refund; second, reorder it. When I asked when I could expect delivery, they said, "We'll see after placing the order." So, in total, it took two months instead of one week to get the wardrobe.
2025幎5æ25æ¥
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Obaby ããã®åç
Thank you for taking the time to leave your feedback, and we're very sorry to hear about your experience.
Weâve looked into this and can confirm that this order was placed through one of our retail partners, not directly with Obaby. As such, we were not made aware of the issue at the time and did not have the opportunity to assist or resolve this directly.
We completely understand how frustrating the delay and communication must have been, and we sincerely apologise for the inconvenience caused. We always aim for a smooth and reliable experience with all our retail partners, and weâll be passing this feedback along to ensure improvements are made.
If you need any further support with your product, our customer care team is always happy to help.
Avoid this company!
Still no contact from this stupid company! My complaint was supposedly passed to the âCustomer Service Managerâ over two days ago!
Their social media team informed me that I will be contacted, here I am still waiting!
Absolutely unnecessary stress on someone who is EIGHT months pregnant!
They should be shut down for even being associated with baby products!!
O baby eventually refunded me £60 as a goodwill but then asked me to REMOVE my review. I have explained to them that I will leave my review online as other customers have the right to honest experiences.
2025幎7æ5æ¥
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Obaby ããã®åç
We're truly sorry to hear about your experience and apologise for the delay in communication â especially at such an important and emotional time. We completely understand how upsetting this must have been, and we're very sorry for the frustration and stress caused.
Please be assured that your concerns have been taken seriously and shared with the relevant teams as part of our commitment to improving the service we provide.
While a goodwill refund was offered as an apology, we want to clarify that it was never our intention to pressure you into removing your review. We fully respect your right to share your honest experience, and we value all feedback â even when it highlights areas where we need to do better.
If thereâs anything further we can do to support you, please donât hesitate to reach out directly.
Wishing you all the very best,
The Obaby Team
Furniture not delivered to your door.
Furniture not delivered to your door.
The reason I have to give Obaby a negative review is that they use Yodel as the delivery company. This fact was not highlighted during the order process, and it only became clear after I had already submitted and paid for my order. Had I known this in advance, I would not have ordered the furniture from the seller.
Yodel does not deliver the furniture to your door. I raised a complaint with Obaby and they specifically confirmed that they only deliver the furniture to the entrance of the building, NOT to your front door.
The chief issue with this is that the boxes are extremely heavy, almost impossible for a single person to carry up flights of stairs, if needed. And you naturally cannot have your pregnant SO help you lift the boxes.
I recommend staying away from this company; or at the very least, not ordering furniture through their own website.
**Edit: just to respond to Obaby's reply, my order contained 4 particularly large and heavy boxes (one of them I could not even grab properly despite having VERY long arms, and 3 out of 4 were so heavy I strained myself, easily 10 to 20 KGs). So their claim that they offer two-man delivery for large and heavy orders is not truthful. Or they simply set the arbitrary threshold of what qualifies as such, at such a ridiculously high level that it's irrelevant for mere mortals like myself. Regardless, my review stands.**
2025幎6æ21æ¥
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Obaby ããã®åç
Thank you for taking the time to leave a review. We're very sorry to hear that you were disappointed with your delivery experience and we appreciate you sharing your concerns.
Weâd like to clarify that we use a range of couriers depending on the size and weight of the order. For smaller or lighter items, we may use services like Yodel. However, when an order is particularly large or heavy â either due to the itemâs weight or the number of packages â we do offer a two-man, room-of-choice delivery service through an alternative courier.
Weâre sorry if this wasnât clear at the time of ordering, and we understand how frustrating it must have been to manage heavy boxes on your own, especially in your circumstances. Weâre actively working to improve how we communicate delivery options during the checkout process to avoid any confusion in the future.
Your feedback is incredibly valuable to us, and weâll make sure itâs shared with the relevant teams. If thereâs anything else we can do to help, please donât hesitate to get in touch.
This is our second Obaby furniture setâŠ
This is our second Obaby furniture set and we are soo pleased. We had the Maya set for our first baby and now we have purchased the Orla for baby no2, plus a Madison chair. Now just waiting for baby to arrive!
2025幎6æ9æ¥
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Obaby ããã®åç
Thank you so much for your lovely review and for choosing Obaby again for your growing family! Weâre thrilled to hear how pleased you were with the Maya set and that youâve now added the Orla and Madison chair for baby number two â what a wonderful setup!
Wishing you all the best as you await your new arrival â weâre honoured to be part of this special time in your life. ð
Nice furniture, but really poor after-sales support
We bought an Obaby changing unit, which we ordered at the Baby Show at Birmingham NEC. The unit arrived within a few days and I got to assembling it right away.
At the final step of assembly, which was attaching the door to the front of the unit, it became apparent that the door wasn't compatible with the hinges as the hinges didn't protrude far enough out to be able to hook them into the holes for them in the door. No big deal, I emailed customer support to flag the issue in the hope that they would send replacement hinges or resolve the issue for us.
A week later (so much longer than the 24 hours they say is their aim on their website), after sending a chaser, I then get an email insisting that the hinges are the correct ones and that I must be doing something wrong. Even though I'd sent photos to them that clearly showed it wasn't possible to attach the door to the hinges as fitted.
After sending more photos and waiting another week and half, I then get a message saying replacement hinges have been dispatched to me. Those hinges arrived yesterday, and they are identical to the ones that I already have, and therefore won't solve the issue. So three weeks later (and three weeks closer to our due date) we are no closer to having a fully assembled changing unit, and I have just sent another email to customer support with even more photos to show that they still haven't addressed the initial problem.
As well as it being frustrating that there is no customer service number to ring to get things resolved more quickly and be able to have a conversation live with someone as to what the issue is exactly, the slow response to emails and incredible drawn out experience (which is no closer to being resolved) feels incredibly poor, and I don't feel that the generally good quality of their products makes up for the poor after-sales support.
2025幎5æ16æ¥
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Obaby ããã®åç
Thank you for taking the time to leave your feedback, and I'm truly sorry to hear about your experience with our after-sales support. While weâre pleased to hear you were happy with the quality of the furniture, we completely understand how disappointing and frustrating this situation has beenâespecially with such an important item and your due date approaching.
We appreciate you flagging the issue with the hinges and are sorry for the delay and confusion caused by our responses. Itâs clear that we fell short of the standard of service we aim to provide, both in communication and resolution time, and we take that very seriously.
Your comments have been shared with our customer care and technical teams so we can learn from this and improve our support processes. We are currently reviewing your most recent email and photos to get this resolved for you as quickly as possible.
Thank you again for your patience, and please rest assured that weâre committed to getting this sorted for you without further delay. If thereâs anything else we can do in the meantime, donât hesitate to let us know.
So I purchased the grey maya set for myâŠ
So I purchased the grey maya set for my first baby in 2022 and the quality of the drawers were good, I recently purchased another same set of drawers to expand for baby number 2. I can see the quality isnât as great as the first instantly and the size of drawers have also reduced. Also there was issue with holes not being aligned properly. Abit disappointed as a returning customer.
2025幎5æ23æ¥
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Obaby ããã®åç
Thank you for reaching out and for your continued support of Obaby â we truly appreciate you choosing our products again for your growing family.
We're sorry to hear that your recent experience with the Maya drawer set hasnât met your expectations, especially as a returning customer. Your feedback regarding the quality, drawer size, and assembly issues is important to us.
To help us look into this further and provide the best possible assistance, we kindly ask that you contact our customer support team directly at support@obaby.freshdesk.com. Theyâll be able to assist you with your concerns in more detail and work toward a suitable resolution.
Thank you again for bringing this to our attention, and congratulations on the arrival of your second baby!
Strong ordour for baby furnitures! Solution???
Weâve bought a furniture set from obaby official website to decorate nursery for our expected baby. But now it has been a month, the furnitures continue releasing ordour. Given there was no number to call, nor any information on the website about the chemicals used during the production (which is shocking for a baby brand), we first left a message through the chat box on the website after 2 weeks. The advice weâve got back then was to continue airing the furnitures before they investigate further. So we did, 2 weeks later the smell is still here. Our baby is due to arrive in 3 weeks time, but I am deeply worried and upset that there is no explanation on the odour and I am super nervous about any potential risk to me or the baby. Someone needs to get this sorted! So far all I have is one reply guaranteeing 100% VOC free, with no certificate or report as proof. We are being forced to take the risk but who is taking the responsibility here???!!!
2025幎3æ24æ¥
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Obaby ããã®åç
Thank you for taking the time to share your feedback, and weâre truly sorry to hear about your experience.
We completely understand how concerning it must be to still notice an odour from the furniture, especially with your babyâs arrival approaching. Please rest assured that the safety of both parents and children is our top priority, and we take your concerns very seriously.
All of our furniture, including the set you purchased, is made using VOC-free paints and finishes and fully complies with stringent EN safety and chemical standards for nursery furniture. As mentioned in our response on 14th April, the products are manufactured to be completely VOC-free. However, itâs important to note that new furnitureâespecially items with painted or lacquered surfacesâcan sometimes have a temporary odour. This is generally harmless and typically fades with continued ventilation over time.
We appreciate your patience in following the airing guidance, and weâre sorry to hear that the scent has persisted longer than usual. We understand how frustrating and unsettling this can be, and we truly value your continued communication with us.
To help resolve this, we are happy to offer a replacement cot. I will follow up via email shortly to arrange the next steps.
Again, weâre sorry for the inconvenience and appreciate your trust in us during such an important time.
Iâve had mixed experiences with Obaby
Iâve had mixed experiences with Obaby. Their products are generally good quality, and customer service is responsive, handling issues quickly. However, some quality control problems, like misaligned bolt holes on a rocking chair, were frustrating. Itâs a decent company overall, but improvements in product consistency would make them even better. Three stars.
2025幎3æ10æ¥
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Obaby ããã®åç
Thank you so much for your review and honest feedback! ââââ
We're really sorry to hear you experienced quality issues initially, but weâre glad we were able to resolve it with the replacement parts. Your satisfaction means a lot to us, and we truly appreciate your patience and understanding. If thereâs anything more we can do to turn this into a 5-star experience, weâd love to hear from you. We're always here to help and improve!
Customer Service 5 stars, product quality & delivery less
I have given 4 stars as there were problems with our order both in manufacturing quality control and delivery.
Customer Services and Natalie in particular was so helpful and supportive. She warrants 5 stars as she enabled us to get replacement items and a refund.
2025幎3æ17æ¥
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Obaby ããã®åç
Thank you so much for your review and honest feedback! ââââ
We're really sorry to hear you experienced quality issues initially, but weâre glad we were able to resolve it with the replacement parts. Your satisfaction means a lot to us, and we truly appreciate your patience and understanding. If thereâs anything more we can do to turn this into a 5-star experience, weâd love to hear from you. We're always here to help and improve!
replacement slats
Needed to order replacement slats due to being broken during house move.
Customer service to retrieve a quote and order was very quick with updates via telephone and email.
2025幎3æ10æ¥
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Obaby ããã®åç
Thank you so much for the 5-star review! ð
Weâre so glad we could help you with the replacement parts you needed. Keeping your baby furniture in perfect shape is important, and weâre always here to make that process as smooth as possible. Thanks again for your kind words â weâre always just a message away if you need anything else!
stellar!!
The crib we got has been amazing and beautiful and useful since birth. It lowers down as baby grows and then becomes a toddler bed and a twin bed after that. Still a couple more years left for us!
But beyond that, the companyâs customer service team is so quick and kind. Natalie in particular is just a standout example of stellar customer service. Though the crib is great, I had no particular allegiance to the company as other companies offer similar cribs with similar adaptability. But my experience with Natalie has made me a definite fan. Most of my friends are now starting to expand their families and I will be adding Obaby to my very selective list of baby must haves.
2025幎3æ7æ¥
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Obaby ããã®åç
We're thrilled to hear that you had such a great experience. Your support truly means a lot to us, and weâre so glad we could exceed your expectations. If thereâs ever anything else we can do for you, donât hesitate to reach out. Looking forward to seeing you again soon!
Excellent customer service
Received our beautiful cot from Obaby only to spot a little damage on one of the parts. Emailed customer services and they responded straight away to say they would replace the part straight away and how to find the item batch number and part number to ensure the correct item is sent. Then later emailed the tracking code for the new part. Couldnât be happier at their speedy response.
2025幎2æ25æ¥
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Obaby ããã®åç
Thank you so much for your wonderful review! ð
We're so happy to hear that you loved our baby furniture! It means the world to us knowing that we could help create a cozy and beautiful space for your little one. Wishing you and your growing family all the comfort and joyâif you ever need anything else, weâre always here to help!
Obaby have been amazing
Obaby have been amazing. My husband damaged two parts and they sent these out free of charge, communication was great and the quality is great.
2025幎2æ14æ¥
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Obaby ããã®åç
Thank you so much for your 5-star review! ð
Weâre thrilled to hear that youâre happy with your baby furniture purchase. Itâs such a special time, and weâre honoured to be a small part of creating a beautiful space for your little one. If thereâs anything else you need along the way, weâre always here to help. Wishing your family all the love and comfort in this exciting new chapter!
Excellent 10/10 service
Bolt in cot bed threaded and was stuck completely after a few tears and a quick email... Natalie sorted me out a new fixing kit and some new parts for the cot where the bolt had threaded and parts were not useable. New parts got delivered the next day. Natalie's customer service was excellent and because of this I will definitely be purchasing from you again in the future! Thank you
2025幎1æ24æ¥
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Obaby ããã®åç
Thank you so much for the 5-star review! ð
Weâre so glad we could help you with the replacement parts you needed. Keeping your baby furniture in perfect shape is important, and weâre always here to make that process as smooth as possible. Thanks again for your kind words â weâre always just a message away if you need anything else!
Great Service
Annoying lost a bolt and they sent out a new one immediately. Great service and thoroughly deserved the 5 stars!
2025幎1æ22æ¥
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Obaby ããã®åç
Thank you so much for the amazing 5-star review! ð
Weâre absolutely delighted to hear that you love your new baby furniture. Creating a safe, stylish, and cozy space for your little one is what weâre all about, and it means the world to know weâve been a part of that journey. Wishing you and your family many happy, snuggly moments ahead â and weâre always here if you need anything!
Natalie at customer services was soâŠ
Natalie at customer services was so helpful, polite, reassuring and so competent in solving the problem thank you!
I would have given company a 5 star if the product had arrived not broken and evidence of been used before arriving to me!
I needed it that day so I had to go and buy from another supplier!
2025幎1æ16æ¥
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Obaby ããã®åç
Thank you so much for your thoughtful review! ð
We're really glad to hear that youâre happy with our baby furniture and appreciate you taking the time to share your experience. If thereâs anything we couldâve done to make it a full 5-star experience, weâd love to hear your feedback. We're always looking to grow and improve. Wishing you and your little one all the best!
I cannot fault baby at all excellent company..,
I cannot fault baby at all, excellent companyâŠ
Had an issue with the Obaby Nika cot whereby a screw had cross threaded and could not be removed thus leaving the cot base not able to be adjusted. Phoned my own insurance company who wouldnât do anything even with accidental damage cover as I had pre expected obaby to point blank refuse as the cot was delivered nearly 2 years ago.
Having been let down by my insurance I bit the bullet and called through obaby on Christmas Eve and got connected to a lady called Natalie who was an absolute pleasure from start, to finish! She pulled up my order from my old address, had me explain the issue in full and quickly advised she would replace the ENTIRE cot and to just dispose of the old one as it wouldnât be in a position to be returned if it couldnât be properly dismantled. Day after Boxing Day, (today) and the cot has been delivered!!
If any of the obaby team look over these reviews then ensure Natalie is recognised for her above excellent customer service skills and her empathic approach to dealing with difficult situations! She is genuinely a credit to Obaby!
2024幎12æ24æ¥
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Obaby ããã®åç
Thank you so much for the 5-star review! ð
We're thrilled to hear that you had such a great experience. Your support truly means a lot to us, and weâre so glad we could exceed your expectations. If thereâs ever anything else we can do for you, donât hesitate to reach out. Looking forward to seeing you again soon!
Friendly and professional service.
Friendly and professional service.
Love the cot we've purchased. There is a small chip on one side but they had no problem changing it.
We are waiting on one product to come but we have been reassured it's on it way.
Definitely recommend this company. ð
2024幎12æ9æ¥
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Obaby ããã®åç
Thank you so much for your wonderful review! ð
We're so happy to hear that you loved our baby furniture! It means the world to us knowing that we could help create a cozy and beautiful space for your little one. Wishing you and your growing family all the comfort and joyâif you ever need anything else, weâre always here to help!
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