The opportunity to work with a vast demographic of different types of cuisine, meeting new people, new cultures, the efficiency with Ocus. I love it! If anything, please bring back the option to... ãã£ãšèŠã
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It is often almost impossible to reach clients because they rarely provide a valid phone number. In my most recent experience, I arrived at the location on time, but the client was not there. I beli... ãã£ãšèŠã
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The company is soo complicated and nightmare to deal when you want to cancellation fees. They offer very bad low job and when client called you to cancel it. It's not enough proof. They want you to go... ãã£ãšèŠã
Some answers r short . Some are more understanding with explanation of what to do or a reason. The only thing is kinda bad is no phone number to get ahold of someone when you really need a live pers... ãã£ãšèŠã
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In addition to the opportunity for technology to shape an ecosystem for creatives, we recognized that brands and businesses were lacking an efficient method to create, manage and optimize impactful visuals at speed and scale. Piecing together this opportunity and market gap, we created OCUS. Our purpose, which remains core to our mission today, is to drive online performance for businesses through always-on performing images, while creating the largest thriving ecosystem for creative workers.
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Please delete my account immediately!
I didn't realize they were looking for photographers for â¬50-100. I didn't notice this when I signed up. I have been working as a professional photographer in the field of food photography for many years. My daily rate is â¬1,800. As a rule, a photo assistant costs â¬350 per day and a food stylist costs â¬700.
I feel sorry for the colleagues they are trying to exploit for so little money. When I then read that they pass on 10-20% of the final price to the photographers, I think they should be ashamed of themselves. But that's how people like them are: ripping others off, bleeding them dry and getting the maximum advantage for themselves.
Please delete my account immediately.
2025幎8æ7æ¥
OCUS ããã®åç
Hello Axel,
Thank you for taking the time to share your thoughts about your experience with us through your Trustpilot review.
We value all feedbackâpositive or criticalâas it helps us better understand the perspectives of our community, and improve the way we work.
We have taken note of your concerns regarding the rates we offer.
We understand that our suggested session rates may be far from your standard day rate.
Please know that our platform is designed to serve as an additional revenue stream. Many of our photographers use it to fill in gaps between larger projects or to access opportunities that might not otherwise be available through their usual channels.
That said, we completely respect your position and your approach to valuing your work in todayâs evolving industry.
We certainly never intended to undervalue your time or talent, and we truly appreciate the honesty and clarity with which you have shared your thoughts.
If you feel that our platform does not align with your goals, we understand.
I will reach out to you directly by email to discuss your account question.
Thanks again for your feedbackâwe wish you continued success in your professional journey.
Best regards,
Non Ú semplice contattarvi se siâŠ
Non Ú semplice contattarvi se si riscontrano dei problemi. la retribuzione per i servizi Ú troppo bassa.
2025幎8æ6æ¥
OCUS ããã®åç
Hello Silvia,
Thank you for sharing your feedback with us. Weâre sorry to hear that your experience with OCUS didnât meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Ouzra - The OCUS Team
OCUS ããã®åç
Hola Oscar,
¡Agradecemos tu reseña! Nos alegra saber que disfrutaste de tu experiencia con OCUS. Si hay alguna forma en que podamos mejorar las cosas, nos encantarÃa conocer tu opinión. ¡Siempre nos esforzamos por conseguir esa estrella extra!
Saludos cordiales,
Rinah - The OCUS Team
It comes easily to start
It comes easily to start, but then issues appear when what seems and is supposed to be arranged does not appear to be :)
Just like in regular services ;)
2025幎8æ5æ¥
OCUS ããã®åç
Hello Dariusz,
Thank you for sharing your feedback with us. Weâre sorry to hear that your experience with OCUS didnât meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Rinah - The OCUS Team
OCUS ããã®åç
Hallo Larisa,
Wir freuen uns sehr ÃŒber Ihr positives Feedback! Es ist groÃartig zu hören, dass OCUS Ihre Erwartungen ÃŒbertroffen hat, und wir sind dankbar fÃŒr Ihre freundlichen Worte.
Liebe GrÃŒÃe,
Augustin â Das OCUS-Team
Sent a photographer who didn't speakâŠ
Sent a photographer who didn't speak any English, then weeks later, I still have not received my photos. I feel like we've wasted a lot of time and money. We had to prepare 20 plates of food, with an average cost of $25 per plate.
2025幎7æ25æ¥
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OCUS ããã®åç
Hello,
Thank you for contacting OCUS.
Â
We truly appreciate you taking the time to share your feedback.
We're sorry that your experience with OCUS did not meet your expectations.
Your input is valuable to us, and we are investigating this matter internally.Â
For data protection reasons, we won't be able to reach out with the results, but please know that your feedback will help us improve our services.
Kind regards,
Leider ist der Kontakt sehr schwierig
Leider ist der Kontakt sehr schwierig, Wenn sich Termine mit den Kunden Àndern oder verschoben werden mÌssen passt das oft dem Unternehmen nicht.Das QualitÀtsmanagement ist viel zu langsam. Wenn was schief lÀuft soll immer der Fotograf Schuld sein. Geht Ìberhaupt nicht.
2025幎7æ30æ¥
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OCUS ããã®åç
Hallo Peter,
vielen Dank fÌr Ihr Feedback. Es tut uns leid zu hören, dass Ihre Erfahrung mit OCUS nicht Ihren Erwartungen entsprochen hat.
Wir nehmen Ihre Bedenken sehr ernst und wÃŒrden gerne mehr darÃŒber erfahren, was passiert ist.
Unser Team wird sich in KÌrze mit Ihnen in Verbindung setzen, um die Situation genauer zu besprechen und eine Lösung zu finden.
Emelie â Das OCUS-Team
"ID provided is incorrect"
It's getting harder and harder to communicate with Ocus every day. With every travel fee request, I get a negative response saying the ID is incorrect, but that's not true. I check several times and see that everything is correct. On Monday (July 28th), I received an email from the team asking how they could help me. I responded the same day, but to this day (August 1st), I haven't received a response. The total amount I receive has been significantly impacted by the lack of travel assistance, as I end up spending part of what I receive on fuel and tolls.
Anyway, i still have hope that this will be resolved.
2025幎8æ1æ¥
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OCUS ããã®åç
Hello Carol,
Weâre sorry to hear that your experience with OCUS wasnât what you hoped for. Your feedback is very important to us, and weâd like to learn more about your concerns. To help us identify and assist you, weâve sent a request for additional information through Trustpilot. We look forward to hearing from you so we can make things right.
Kind regards,
Anna - The OCUS Team
The company is not adjusting its pricesâŠ
The company is not adjusting its prices to the rising cost of transportation, gear, communication with the restaurants/clients and also time. if you would like us to continue taking more assignments even the one that does not guarantee a booking then things have to adjust to the cost of the times. support should also be provided specially for real time concerns or updated procedures should also be listed or have a landing page or like a bulletin
2025幎7æ17æ¥
OCUS ããã®åç
Hello Ben,
We truly appreciate you taking the time to share your thoughts. Weâre sorry that your experience with OCUS wasnât what youâd hoped for. Your feedback is important to us, and weâd like to make things right. One of our team members will be in touch with you soon to discuss your concerns further and see how we can help.
Kind regards,
Anna - The OCUS Team
As a photographer
As a photographer, we face a lot of problems on sites, but it is really difficult to contact customer support. The new platform in Austria is not visible to most customer care agents, and they ask for the project ID, but it was not visible anywhere on the new platform. They contact us even with email after reading the request, but still, they have no idea how they have to respond. You guys may have categorized problems in the customer care link, but we cannot explain most of the problems in those categories. It's really difficult to chat with an agent; it connects again and again.
Personally, when I have a problem, I have to write an email to the project manager personally to sort things. Not like earlier, when you go to a project site, you need to take a selfie to start. But when you don't have a good internet connection, you couldn't reach the portal. After a couple of minutes, it doesn't allow you to upload. When you couldn't contact customer care, you have to stop everything and wait for customer care to respond.
2025幎7æ12æ¥
OCUS ããã®åç
Hello Buddhi,
Thank you for sharing your feedback with us. Weâre sorry to hear that your experience with OCUS didnât meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Rinah - The OCUS Team
OCUS ããã®åç
Bonjour,
Nous sommes ravis d'apprendre que vous avez eu une excellente expérience avec l'OCUS ! Nous vous remercions pour vos commentaires encourageants ; ils nous touchent beaucoup.
Cordialement,
Augustin - The OCUS Team
OCUS ããã®åç
Hello Enrica,
Thank you for your thoughtful feedback! Itâs great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Christophe - The OCUS Team
La agencia esta muy bien pero a la horaâŠ
La agencia esta muy bien pero a la hora de cambiar la cita con el cliente, no me responden, solo me manda al chat y ningun agente se comunica conmigo. tengo varias sesiones que he ido y tampoco me ofrecen remuneracion por haber ido al local, es mas sigo esperando que me responda. Con el tema del pago pagan puntual. Pero si ellos quieren crecer y yo tmbien deberian solucionar a los fotografos estos inconvenientes, y ademas en mi ciudad nunca hay una sesion de foto a un restaurante y eso que vivo en un pueblo bastante turistico.
2025幎7æ1æ¥
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OCUS ããã®åç
Hola Daniela,
¡Gracias por tomarte el tiempo de dejar una reseña y darnos tu opinión! Nos alegra que tu experiencia con OCUS haya sido positiva. Puedes estar seguro de que tus sugerencias se han compartido con nuestros equipos internos para que podamos seguir mejorando. ¡Tu opinión significa mucho para nosotros!
Saludos cordiales,
Augustin - The OCUS Team
I've been working with OCUS for a fewâŠ
I've been working with OCUS for a few years now and I can say that the support for photographers has really improved lately for helping with things like cancellations and travel fees for example.
It's still a good way to fill your schedule and hopefully more opportunities will be coming in the future.
2025幎7æ7æ¥
OCUS ããã®åç
Hello Paul,
We appreciate your review! Itâs great to know you enjoyed your experience with OCUS. If thereâs any way we can make things even better, weâd love to hear your thoughtsâweâre always striving for that extra star!
Kind regards,
Rinah - The OCUS Team
Ease of use
Ease of booking shoots and the process of how to export images is straightforward.
2025幎7æ10æ¥
OCUS ããã®åç
Hello Andrew,
Weâre so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Christophe - The OCUS Team
Extrem professionell und seriös
2025幎7æ3æ¥
OCUS ããã®åç
Hello Vinh,
We appreciate your review! Itâs great to know you enjoyed your experience with OCUS. If thereâs any way we can make things even better, weâd love to hear your thoughtsâweâre always striving for that extra star!
Kind regards,
Rinah - The OCUS Team
I had a great experience with ocusâŠ
I had a great experience with ocus overall. It helps me to turn my hobby into side hussel for the last 2 years.
Here are some of compliants
-Very low pay on cancellation and scheduling fees
-Travel fees
- Arranging appointments with onsite persons are extremely difficult, as photographers, we shoud be responsible for the image not on arranging complex appointments.
- very rare to get matched with the internal email offer assignments never been assigned.
Thank you for your continued partnership!
-
2025幎7æ2æ¥
OCUS ããã®åç
Hello Yakob,
Thank you for taking the time to leave a review and provide us with your feedback! Weâre glad you had a positive experience with OCUS. Rest assured, your suggestions have been shared with our internal teams so we can continue improving. Your insights mean a lot to us!
Kind regards,
The OCUS Team
Low Rates
After few years with OCUS. rates are still very low with no signs of ever giving better rates for photographers. No other opportunities and growth. No transportation fees. No other types of projects. Still appreciate the effort of some people.
2025幎7æ7æ¥
OCUS ããã®åç
Hello Dave,
We truly appreciate you taking the time to share your thoughts. Weâre sorry that your experience with OCUS wasnât what youâd hoped for. Your feedback is important to us, and weâd like to make things right. One of our team members will be in touch with you soon to discuss your concerns further and see how we can help.
Kind regards,
The OCUS Team
Good service
2025幎7æ6æ¥
OCUS ããã®åç
Hello,
We truly appreciate your positive feedback! Itâs great to hear that OCUS exceeded your expectations, and weâre thankful for your kind words.
Kind regards,
Ouzra - The OCUS Team
Eficiente
Eficiente, el sistema de trabajo me da margen para mis proyectos personales.
2025幎7æ1æ¥
OCUS ããã®åç
Hola Luis,
¡Gracias por tus amables comentarios! Es genial saber que tu experiencia con OCUS fue positiva, y agradecemos tu amable mensaje.
Saludos cordiales,
Anna - The OCUS Team
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