ODEON レビュー 1,520

I paid £219 upfront for an annual myLIMITLESS subscription, but a severe server-side account error on ODEON's backend completely prevents me from booking tickets. The app throws up a red error banner claiming I “already have a ticket booked for this time” due to a phantom reservation lock.
I have tested this across 4 separate devices, completely ruling out a local cache issue—this is undeniably a fault on their central servers locking my profile.
When I contacted customer support, the agent openly admitted that their central team cannot clear this account glitch remotely. Unbelievably, their official solution was for me to drive a 50-minute round trip to the physical cinema, pay out-of-pocket for a standard ticket, and hope the on-site team can manually override it and refund me.
Forcing a customer to front extra cash and drive over an hour to bypass a flaw in ODEON's digital infrastructure just to use a membership they already paid for is an utter joke.
I want to keep my subscription, but I need a formal escalation to their technical team to manually clear the ghost booking lock on my account profile immediately. Acknowledge the issue and fix the backend.

After a long break from going to the cinema due to some unpleasant experiences elsewhere, I decided to visit Odeon Uxbridge today and take my wife to see The Devil Wears Prada for her birthday. I have to say, I was genuinely and very pleasantly surprised. What was meant to be a simple birthday outing turned into a really enjoyable experience.

The cinema has changed a lot — the smaller screens are clean, fresh and well‑maintained, and the toilets were also spotless. We had a small issue with the seats we had selected, but the manager handled it quickly and professionally. A young female staff member (I believe her name was Sawn or Shawn) came over to apologise, checked alternative seating options for us, and at the end even offered us a complimentary ticket for the inconvenience. Her attitude was warm, polite and very professional.

I know the cinema industry from the inside, and I understand how challenging this job can be. That’s why I truly appreciate the level of care and customer service we received today. This visit has definitely changed my view of my local Odeon in a positive way. Thank you for a very pleasant afternoon .

If I could give a minus review I would,We took our autistic lads to the cinema! (And we have always took food never had any issues) this day we took a KFC, a worker set upon my lads shouting at them that they couldn’t take it in, he got upset and we tried to speak to the lady but she was arrogant and didn’t wanna listen,we then spoke to the manager explained everything and he was fine with it, so we goes inside gets settled and all of a sudden the lights come on and the police are there, my husbands goes to speak with them I later find out she’s told the police my son has gone to hit her which is a lie, I will never go there now not ever the whole day was ruined!

I had the best time working in odeon Northwich. Great people that are now my friends, great managers.

My visit to your Odeon Cinema at the MetroCentre on 4/5 to see the 40th Anniversary showing of Highlander in Screen 11 was far below the standard I would expect from Odeon.

The sound quality throughout the film was poor and often muffled, which made it difficult to enjoy.

In addition, my seat (K14) was broken, with the left side of the cushion or support having dropped. There were no staff members available to report this to, either before or after the film. The seats were also dirty and the fabric had holes.

The staff at the counter also seemed disinterested and unengaged. When I ordered nachos with cheese, I later discovered cheese sauce on the bottom of the tray, which stained my clothes when I sat down. The staff member scanning tickets appeared unmotivated, leaning over the podium and making little effort to engage with customers. To make matters worse, the bins in the area were overflowing, which gave a poor impression of cleanliness and care.

Overall, it was a very disappointing experience. This was my first visit to the cinema in several years, and sadly, it has put me off returning. Your slogan claims that you “make movies better,” but my experience was quite the opposite.

I emailed with a complaint the day after my experience but no-one has bothered to reply!

Reclining seats very comfortable but difficult to find correct seating, numbers were not clear. Also gets very chilly in there when your sat for awhile. I can not belive your charging nearly a fiver for a bottle of coke the prices are ridiculous I refuse to be ripped off like that. Staff were polite and pleasant but had to wait nearly 10 minutes for someone to show me to seat it’s dark and I just couldn’t see. Toilets were not great need to be cleaned and checked more regularly. Other than that a pleasant visit.

Fantastic Film. Poor experience. Went to see The Devil Wears Prada 2 at the Bournemouth Odeon. Buying tickets easy, staff lovely, film amazing. However film time is advertised at 11am. Actually started at 11.44 am due to over 4o minutes of adverts (23) and trailers (8). Almost got to the point where we were going to walk out and ask for our money back. Cinema was very empty which is no surprise. We can watch it on Netflix with perhaps one or two adverts for a fraction of the price. Last time we will ever go to the Cinema. Shame really, because the movie on a big screen was great.

It's good but sometimes theres a bit too many ads

Just visited Odeon at Peterborough and watched a movie on the imax screen. The best cinema experience ever with massive screen, great sound and really comfortable reclining seats.

I had to cancel my ticket as made a mistake and booked wrong day I’ve waited over a month for my refund I’ve contacted them 3 times now just o keeo being told I’ll get the refund in 7-10 days I’ve always gone odeon I’m not going anymore it will be cineworld from now on odeon is a disappointment

Worst website I have ever encountered - endless requests to click pictures to prove I'm not a robot - then seat booking kept failing with a daft message to refresh the page which never worked - humilating use of my time, 30 minutes to book some tickets.

ODEON METROCENTRE
Preordered a popstar combo the day they came out, got to the cinema for my showing, and they hadn’t kept my order and now it was sold out!!!!!
Don’t trust the pre-orders - they are a load of rubbish

I saw a movie at the Richmond Odeon - I entered through the entrance next to Nando's. All staff were helpful and polite, but the manager needs to go - not a people person at all and his actions made me feel uncomfortable, without him even saying a word. Otherwise, I enjoyed the movie.

I transferred Odeon cinema points 11000 for luxe tickets and the points were taken but i got no confirmation of the ticket code. So after half an hour after transferring code i thought that when i go to select movie and pay for famiy tickets i would get a code in the payment section but i did not and was showing full payment.
I then texted customer service of Odeon and i was told well if you did not get code then you have unfortunately lost the points, like it was my fault.
And i was desperate to get that code so that i could have enough money for four tickets to see the new the devil wears prada movie 2 this May Bank Holiday.
I am disgusted that they can treat a disabled person like that.

Horrible experience at brand new Odeon Glass House Cinema Bristol in Cabot Circus.

My husband booked tickets for showing of Project Hail Mary for 11am. We selected the seats and used our Meerkat code as applicable. At no point on any page or on the tickets themselves did it state that this showing was for mothers and babies only.
On arrival at the cinema the couple in front of us showed their tickets to the usher. They were immediately told they could not watch Project Hail Mary as it was for babies and mothers only. We interjected and said we also had tickets for the same showing and suggested, after confirming this with the other couple, that nothing about this was illustrated on the website when booking. We were directed towards the manager who although offered a refund offered nothing in the way of sympathy, compensation or a considered apology for our inability to attend the film we had all booked tickets for. He actually confirmed that he also refunded the tickets of two other people for the same reason a short while earlier. As far as we saw at the time of booking all the tickets for this showing were booked by couples and all refunded so the showing ran empty with no “Newbies”.
When this cinema location was Showcase my husband and myself would attend at least once every fortnight. Goodness knows how much money we spent in it and we really enjoyed the experience and its location was very convenient. We were devastated when Showcase Cinema Delux closed and then overjoyed when we found out Odeon was opening in the same place.
I have reported this to Odeon Customer Service but they have blamed me for not spotting the tiny green “Newbies” label on the top edge of the time slot. I am absolutely certain that was not there at the time of booking and nothing said this on the confirmation email or the tickets.
I think this is a great thing as I have kids and would’ve enjoyed this experience as a new mum but this sort of showing is not made clear on the booking website, obviously as multiple people made the same mistake.
Odeon’s lack of admission of responsibility for this is really poor and a little gesture of goodwill would’ve gone a long way to make me consider returning.

I won’t be back.

Appalling customer service, not only do they not help with simple queries but they end the chat mid conversation, have the worst AI chat bot I’ve ever encountered, and are genuinely rude. I said I broke my hip falling on the floor at the odeon and the customer service rep (not AI chat bot - REAL PERSON) did not care at all or offer any sort of sympathy with this or my locked account query, he actually said “I hope your next visit to the odeon is enchanting”. I can only assume they hired a 13 year old who is trying to be funny? Tried to complain to a higher up person but all they did was redirect my complaint back to the cinema who already know.

Ordered a gift card from their website . Odeon.. I did not receive it and as a result, I missed my friends birthday , this caused me embarassment. Odeon took no responsibility, instead blaming a 3rd party company they use and let advertise on their website. I cant get on touch with this company. My advice don't use this online gift card link. Nobody wants to sort this out and I have been given the run around for months.

Poor customer service. Cant speak to a person...chat bot is rubbish.

Customer services are exceptionally slow!

I am able to purchase tickets via Perks at Work, have done for years and never a problem until now.

I purchased Luxe tickets for an Odeon Luxe cinema to view a 2D film, tried to book the seats and Odeon wanted a further £24.

When I queried it, they stated that the tickets can't be used for upgraded seats.

Which I knew anyway.

But, I wasn't upgrading my seats, my chosen cinema only offered recliners so that was all I could book but according to Odeon,I was trying to upgrade my seats.

This makes zero sense.

Never the less, Perks at Work tickets won't be purchased by me again and also Odeon won't recieve any further business.

After more than a decade of being the worst website I ever have the displeasure of using, they still can’t get the basics right. Odeon whoever is your CTO is long overdue their P45.