ODEON レビュー 1,520

I love the Odeon cinema near me and have been a Limitless subscriber for several years. Good experience overall.

BUT when I try to cancel to save a few quid it’s almost impossible to find out how from the app or from the website. Turns out you need to send an email - in the year 2026 they haven’t implemented a sensible cancellation flow!
To overcome the fact that you need to email and the response times are terrible, they hide behind some clause that says you need to cancel with more than 30 days notice.

I had planned to resubscribe as soon as I had more free time, but I think I’ll not bother until these guys have implemented proper subscription management process

I contacted ODEON on 19 February 2026 to cancel my membership, but I still haven't received any proper response. The only thing they did was create a ticket on the day I submitted the request. Since then, I have sent several follow-up emails and received no meaningful reply.

Their customer service is extremely poor. It is almost impossible to reach a live agent, and their support system seems completely unresponsive.

What makes the situation even worse is their website interface. It is very poorly designed and does not allow users to easily cancel their membership. A service that charges customers monthly should provide a clear and functional way to manage or cancel subscriptions.

If ODEON delays my cancellation further and charges me another month due to their own failure to respond, I will consider taking further action.

Overall, this has been a very frustrating experience and the customer support quality is far below what you would expect from a company of this size.

⭐☆☆☆☆ – Very Poor Customer Service

I requested to cancel my Odeon membership on 19 February, but weeks later I have still received no response at all from customer support.

This left me in a position where I had to block the payments through my bank to prevent further charges. Customers should not have to take this kind of action simply to cancel a membership.

What is most concerning is the lack of communication. A simple confirmation or response would have resolved the issue quickly, yet there appears to be no urgency or care for the customer experience.

A subscription service should make cancellation straightforward and transparent. Ignoring cancellation requests and leaving customers uncertain about future charges is extremely frustrating.

Until this issue is properly addressed and my membership cancellation is confirmed, I cannot recommend Odeon memberships to others.

Kaan Akkaya

SCAM! AVOID limitless membership
Worst customer service ever! I requested cancellation via email as apparently they work in an archaic way, probably because they know they can scam you.
Due to personal reason I was no longer able to attend the cinema, so I requested cancellation, I was told I could cancel in 30 days, so respond “please cancel as soon as possible then”
Over the next 6 months they continued to take payment? Over the next 6 months I reached out chasing why my pass was not cancel, I resent my email probably about 30 times and reach out to every department I could. NOT A SINGLE RESPONSE. In the end I had to cancel my debit card to avoid any more charges

After reading these many 1 star reviews I now understand why I have had no response to my complaint . There is no customer service with Odeon cinemas . I shall never set foot in one again , what was once a leader in its field is a shadow of its former self . Do yourself a favour and book with another cinema chain .

I'm a new Limitless customer, started in January this year. I've had this happen three times since then already!
The app crashes half way through a booking, then my limitless number is locked to a screening and i can't rebook as it thinks i've used my limitless already, even though zero bookings for that showing yet!!
Its been nearly a week now and its still locked for me to rebook
Emailed five times and not a single reply
Will not be renewing Limitless next year and looking at thier reviews on here I'll be advising people not to bother with it either!!

This is about customer service on Twitter/email. Why does no-one in Odeon Help ever help? Why does no-one in Guest Services ever service a guest? Who's above Niall at Guest Services?

In-house, all the staff are great, BTW.

Like others in this review section I've alsotried to cancel my limitless subscription over a month ago only to be told they are dealing with a high volume of enquiries.

Do not sign up as they are clearly not responding to these requests to continue taking money from customers.

Website is an absolute mess. Always issues with it. I've lost count how many times, the site hadn't loaded properly, and I just end up navigating away and book something else. Been like this for a long time.

been trying to cancel my membership for 2 months. I have been waiting for someone to come back to me and the email I get every now and then is that they are too busy to respond. Went to their online chat - that directed me to someone been sat waiting for someone to come on the chat for 2 hours and nothing.

Just going to have to cancel the direct debit via my bank at this rate.

I signed up to a limitless subsciption and it is proving impossible to cancel it. you have to email their customer services to approve it and they don't reply to anything!

You have illegally charged my card since 2024 when I requested to cancel my limitless subscription! You are a fraud!!! 2026 and I am still contacting you to cancel my subscription and you have continued to ignore my emails!!!!

Odeons email customer service not valuing a customer that has visited 150+ times in the last few years, after an issue with their online AI when I wanted to freeze my Odeon limitless account for a month (which they allow). Their social media doesnt reply and they pretend they sent you automatic emails that they dont send. Lovely customer service in their Mansfield branch so it's a shame to be leaving.

Tried to access the website to see what was on. I was blocked. How ridiculous.

Had issues on their website- placed booking, took my payment but never received the QR code.

Contacted live chat during normal working hours. Chatbot told me nobody available as their Quality team is experiencing difficulties. Eventually got a customer service email and sent my complaint to them. That was early December last year. It's now mid-February and I haven't had any response.

Thieves. They took my money and did not provide the QR code.

DO NOT TRUST THIS COMPANY!!!!!!

I requested cancellation of my myLIMITLESS membership on 2 January 2026 and received no action for over a month. I was later told my request was “in a queue” due to high contact volumes.
This is simply not good enough.
It’s incredibly quick and easy to sign up and payments are taken without delay yet cancelling appears to take weeks. That imbalance is frustrating and unfair.
During this delay, I was charged twice after clearly asking for the membership to be cancelled. Customers should not be financially disadvantaged because of internal processing delays.

I have been waiting for 10 days for a response my email, asking them to cancel my Limitless. I can't cancel the card on my account, it doesn't allow me to, and I can't get a reply. Useless.

With my wife attended the show of "One Battle After Another" at their Kingston venue. Greeted with free coffee and as we are both O.A.P. we welcome the special price given to us for the 1pm on a Tuesday show.
Couldn't afford it otherwise.

I experienced the worst customer service ever when trying to cancel my limitless subscription. My emails went unanswered so I turned to their online chat kept crashing. It took several hours to get through to a human being who did cancel my subscription however, I was told that I would receive a phone call to refund a payment which should have not been taken as it fell outside of the cancellation term. 1 week later and I am still waiting for the call which I know will never come

I asked for my membership to be cancelled it took ODEON weeks to get back to me and they advised I would receive a refund as they took another months payment in the delay of getting back to me. This was over a month ago and I still have not received my refund.

When I signed up I was advised that I would receive a £10.00 Amazon gift card after 3 months. This was never given.

Terrible service. Would not recommend signing up to an unlimited plan with ODEON.