ODEON レビュー 1,526

Odeon Luxe Leicester Square. I was upset that had to pay additional £8 on top of my Lloyds cinema vouchers. Girl at till did not sell it to me at all and called her manager over. The man that came was called Ian and he was the Experience Manager. Let me just say this guy is amazing. He turned the whole situation round to a positive and had my negative frustrations blown out of the window. This guy should be the Manager. He clearly cares and knows his job and the impact that it can have on customers. I have total respect for him and I hope his bosses acknowledge how good he is. He really enhanced my experience and anyone who can turn my mood around when I'm frustrated, is exceptional at what they do. Thank you Geordie Ian.

Just sat down in Screen 3 after waiting outside the screen for what felt like an eternity. Expecting to find a lovely clean seat.... I mean they were in there for ages ....
They were not clean
They were filthy
My wife found glasses in the corner of her seat.
I mean she wears glasses but they are not her style.

The Odeon website is just terrible. I get problems all the time when trying to order tickets. Sometimes it wont take payment, other times it will just crash for no reason and then lose your seats. Today I have gone to order 4 seats and done everything included adding codes and gift card as payment. It failed with a nice message saying something went wrong click to refresh. That does noting and now if I want the same seats I have to wait 30 mins for my selection to time out as there is no way to get it back, even thought I am logged in. I don't know who they asked to create the website but I can only assume it was a GCSE project. Not fit for purpose.

Hakim was so friendly and helpful at the Odeon in broadway plaza. A valuable member to the odeon team

We love going to the cinema. But the Odeon's website is horrific! It doesnt tell you seat prices until a later stage, and a huge banner at the bottom appears showing you the total cost so you have to do everything through a tiny window at the top. You cant add a code after you have selected seats - you have to put them down to zero and add it then add them back in again. Plus theres having to identify traffic lights, then buses - there's better ways to verify I am human, Odeon! Then the code we were using didnt work - should have, no way to find out why not, in the end we just gave up.

I couldn’t recommend Alex more highly. In every interaction, Alex was courteous, efficient, and incredibly helpful—nothing was too much trouble. Their attention to detail and commitment to getting things right made the whole process smooth from start to finish. It’s rare to come across someone so reliable and easy to work with. Thanks again, Alex—I really appreciate everything you did.

AVOID my limitless … Emailed Odeon to cancel my limitless on the 4th of July keep receiving ‘An update on your ODEON ticket.

Thank you for your patience. Our business levels are higher than expected and we haven't been able to get back to you.

Rest assured, we have your details and will respond to you as soon as possible’ now the 26th July no response I have finished my 3 month contract so blocked the next payment from bank to odeon . Customer service zero no one can get through on a phone and live chat just logs you out . The idea of my limitless to watch great films great trying to speak to a member of the online team at ODEON appalling . My advice only buy a cinema ticket as and when or support independent cinemas .

Shame I have to put 1 star as it deserves a 0
Unable to cancel a booking. Phone lines down for 2 consecutive days. When able to get live customer support, started queue position 92 and got disconnected when reaching position 1 and this on 3 occasions…
Playing with people patience and time and not worth the effort

Emailed a bunch. Not one response. Very unfair company

Very dirty environment, I wanted to vomit when I entered and smelled the smell, the kids were not in the mood to watch the film, we couldn't see half of it and left, a waste of a good day!

1) Why there is no option to get membership for kids under 5 years old? My daughter is ill and taking her to see a movie to break out of the hospital routine. The ticket price is ridiculously expensive which makes it an ideal. Other movie theatres provide membership for kids under 5, but not this one. I would be very happy to go to them if they were near my house or convenient for a bus drive.
2) why purchasing a ticket at the till is more expensive from purchasing it at the app? Why the discount is not applied at the till for Monday bargains?
3) the only gluten free option is snacks with high sugar. Have you considered kids with celiac disease and high risk of type 1 diabetes? That is why I bring my own food.

I didn't get to go because when I went to book online the human verification crap was on overload so I guess this is their way of telling me they don't want my custom.. your loss odeon!! You need to remember your website is a cinema website not mobile banking! If you have stupid security it will and has cost you custom

Got kicked out for asking where my seat is and my friend didnt get his money back worst experience of my life didnt even get to go through the adds

Avoid signing up for the Limitless membership – it’s extremely misleading. Canceling your subscription is intentionally difficult, as the only way to do so is by contacting customer service, which in my experience has been completely unresponsive. I’ve been trying to cancel for over three months without any reply. The customer service is appalling, and the entire process feels like a trap. Very disappointing experience with this company.

The Odeon Luxe cinema in Uxbridge is an amazing Cinema,the recliners are great and very comfortable. However,the cleanliness of the toilets is unacceptable and the way that our complaints have been dealt with has been shocking! From my perspective this is not the luxe experience that we pay for. It’s a shame because at the very beginning it was an amazing cinema. The IMAX in Uxbridge is far too loud,I think that customers will still be immersed in the experience even if the volume was turned down a couple of notches. We also experienced a couple of issues at Acton as well to the point that we stopped using the cinema. The Odeon Luxe in Maidenhead is a fantastic cinema though.

Bought tickets for the wrong day and tried to change date and absolutely impossible no customer service whatsoever just phone lines closed then waiting for too long when connecting, useless bots useless everything the whole thing is designed to go against you so you cannot win

No booking and odeon has stolen £16 from me.
After battling to get the amazon discount code in entered bank details hit confirm. Odeon says booking failed yet £16 immediately taken from my bank account. I spent 2 hours trying to book superman on their hopeless website and the end result is no booking and Oden has robbed £16 from me. From the looks of the other reviews I will have a battle getting my money back.

There scanner didn’t scan my ticket properly so I got a strike against my account and when I informed customer support of this they said that the strike would stand even though it was an issue with their equipment/staff and as long as I followed my membership rules it wouldn’t matter but god forbid they mess up again I get punished for something that I didn’t do they don’t care at all

Took kids to see Superman this afternoon at Bath Odeon.
Had a gift voucher, machine wouldn’t take it then the next machine out of paper to print ticket, customer service pitiful.
There was nothing positive about this now soulless place. Going to the cinema no longer an exciting special experience.
Completely joyless experience!
No wonder this place is dead and people prefer to wait and stream films.
Odeon you should be ashamed.
Bet no one even looks at the reviews or even cares about poor reviews !

What an awful company with an absolute complete lack of customer service. Ordered a gift card (which was supposed to be delivered yesterday) as a present for a child but received no confirmation email. The payment is stuck on Pending on my bank account. Phoned them today but was told that I need to fill in some form. After insisting that I wanted to speak to a human I was given a phone number for the gift card department. They didn't have a clue. They didn't have my order, didn't recognise my email or name that I used to place the order. They then told me to contact my bank to "let them release the money." What? I shouldn't need to contact my bank to release the money. I couldn't cancel the order as they had no order details. Useless and diabolical. Avoid!