Thank goodness for Petula. Team Global Express (TOLL) lost my parcel and were terrible to deal with but Petula couldnât be more helpful. Eventually my parcel was found, after being told they had exh... ãã£ãšèŠã
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Hi Petula, I would like to say a big THANKYOU The Diacos Dynasty frame arrived âŠâŠ. and it was 350/350. There needs to be more people like yourself, working in this industry, who actually... ãã£ãšèŠã
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Placed order in September and only received 1 of 2 items. Received an email advising of delay and should be shipped out by mid November. Notified company that I hadn't received 2nd item early December... ãã£ãšèŠã
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Was very happy with speed of delivery and correspondence, but let down by actual delivery. Clearly stated a signature was required, but I arrived home to find package was left at the door. As I had ac... ãã£ãšèŠã
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OFFICIAL MEMORABILIA proudly boasts the most complete range of official sports and entertainment memorabilia and collectables⊠we have access to more stock and more athletes than anyone else in the market so you wonât miss out. Whether youâre looking to invest in a personally signed item from a global icon such as Lionel Messi, Cristiano Ronaldo or Michael Jordan, or perhaps youâre more passionate about an Australian legend such as Luke Hodge, Johnathan Thurston or Craig Lowndes⊠OFFICIAL MEMORABILIA is the place to be. We only stocks products where the authenticity is guaranteed, and we prove it. Every product offered is not only produced to the highest standard to protect your investment, you can purchase with the assurance that it is real, that it is authentic and that it has been manufactured under license with the express permission and endorsement of the sporting body and the athlete featured. Donât risk your investment by going anywhere else.
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7 Kingston Town Close, 3166, Oakleigh, ãªãŒã¹ãã©ãªã¢
- 1300 676 020
- customerservice@officialmemorabilia.com.au
- www.officialmemorabilia.com.au
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Excellent Customer Service
We received our Geelong Premiership Memorabilia which was slightly damaged upon delivery. The team at Official Memorabilia immediately arranged for its return and a replacement delivered within weeks. Team members provided excellent customer service by always keeping me informed and did what they promised they would do.
2022幎11æ27æ¥
Official Memorabilia ããã®åç
Hi Glenn,
Whilst it's always disappointing to receive a damaged piece, we're glad we could turn this into a positive experience for you. Thanks for the positive feedback, it's greatly appreciated!
Kind regards,
Your Team at Official Memorabilia
I was able to get the number of theâŠ
I was able to get the number of the print to match my existing collection...was very helpful and accomadating even though I thought It was organised on initial order...
But the support crew were great...
2022幎11æ1æ¥
Official Memorabilia ããã®åç
Hi Nathan,
Thanks for the positive feedback, we're always happy to assist and look forward to seeing you again soon!
Kind regards,
Your Team at Official Memorabilia
Amazing experience
Amazing experience. Been speaking with Hayden recently and best customer service and experience I have had. Couldnât rate highly off his work!
2022幎11æ29æ¥
Official Memorabilia ããã®åç
Hi Carlos,
Thanks for the positive feedback - Hayden is a ripper! we're glad to hear you enjoyed your experience and look forward to having you back.
Kind regards,
Your Team at Official Memorabilia
I still donât have my item fromâŠ
I still donât have my item from September!!!!
2022幎11æ29æ¥
Official Memorabilia ããã®åç
Hi Kylie,
We're sorry to hear of the delay in receiving your item. I've just checked up on your order, and this was despatched on the 7th of November (within our advertised despatch timelines) with Couriers Please under the consignment number CPAXT8C9028766. I have checked up on the tracking this morning which states this was delivered on the 11/12 - can you please confirm you have received your piece?
Kind regards,
Your Team at Official Memorabilia
Penrith B2B Premiers memorabilia
The emails they send along the process with the assurance that everything will be perfect, outlining the steps from purchase to delivery so the customer is aware of the work, estimated time frames are quite accurate for shipping
2022幎11æ29æ¥
Official Memorabilia ããã®åç
Hi Nick,
Thanks for the positive feedback - we're glad to hear you enjoyed your experience and look forward to having you back!
Kind regards,
Your Team at Official Memorabilia
Great product
We were constantly updated on the progress of our order. The order arrived ahead of time advised. Absolutely beautiful presentation.
2022幎11æ8æ¥
Official Memorabilia ããã®åç
Hi Robert,
Thanks for the positive feedback - we're glad to hear you enjoyed your experience and look forward to having you back!
Kind regards,
Your Team at Official Memorabilia
Official Memorabilia ããã®åç
Hi Angela,
Thanks for the positive feedback - we're glad to hear you enjoyed your experience and look forward to having you back!
Kind regards,
Your Team at Official Memorabilia
Afl memorabilia
Took a little longer than we thought but arrived safe and sound thank you
2022幎11æ16æ¥
Official Memorabilia ããã®åç
Hi Sherryl,
Thanks for the positive feedback - we're glad to hear you enjoyed your experience!
Kind regards,
Your Team at Official Memorabilia
They dispatched it to the wrong addressâŠ
They dispatched it to the wrong address instead of my address, did not follow up on the delivery and I had to follow up and make a number of phone calls and emails to have the item dispatched to the correct address, eventually receiving the item 2 weeks later (24/11/22) than expected.
2022幎11æ24æ¥
Official Memorabilia ããã®åç
Hi Peter,
Thanks for reaching out and we are really sorry to hear of the issues with delivery of your order. Whilst we are glad you have safely received your piece, we do sincerely apologise for the error and resulting delay in delivery and any inconvenience this may have caused. If there is anything else we can help you with, please don't hesitate to reach out.
Kind regards,
Your Team at Official Memorabilia
Speedy service
Speedy service. Lots of updates on how the merch was tracking. Great selection. Easy to order.
2022幎10æ1æ¥
Official Memorabilia ããã®åç
Hi Brad,
Thanks for the positive feedback - we're glad to hear you enjoyed your experience!
Kind regards,
Your Team at Official Memorabilia
Would have been five
Kept me informed of the stages my memorabilia was at. Excellent service the only reason I didnât give them a five was because of my horrible experience with Couriers Please the courier service they used.
2022幎10æ3æ¥
Official Memorabilia ããã®åç
Hi Marie,
Thanks for reaching out to us. Whilst we are thrilled you loved your piece and our service, we're sorry to hear of the horrible experience you had with Couriers Please. We take this kind of feedback seriously and appreciate you letting us know of the troubles you had. If there is anything else we can do to assist, please don't hesitate to reach out.
Kind regards,
Your Team at Official Memorabilia
Purchase experience
Efficient service with regular updates on progress for delivery of my purchase.
2022幎11æ16æ¥
Official Memorabilia ããã®åç
Hi Garth,
Thanks for the positive feedback - we're glad to hear you enjoyed your experience!
Kind regards,
Your Team at Official Memorabilia
Official Memorabilia ããã®åç
Hi Matthew,
Thanks for the positive feedback - we're glad to hear you enjoyed your experience!
Kind regards,
Your Team at Official Memorabilia
Kept me well informed of progress of myâŠ
Kept me well informed of progress of my order with regular updates.
2022幎11æ2æ¥
Official Memorabilia ããã®åç
Hi Ronnie,
Thanks so much for the positive feedback, we're stoked that you had a great experience!
Kind regards,
Your Team at Official Memorabilia
Great service and got more than I was expecting!
I actually asked for collection as it would save us some money but they delivered for free for us anyway! I thought this was really kind of them!
2022幎10æ27æ¥
Official Memorabilia ããã®åç
Hi Rachel,
We're glad to hear you had a great experience! Thanks so much for the positive feedback.
Kind regards,
Your Team at Official Memorabilia
Easy to navigate the offers and easy toâŠ
Easy to navigate the offers and easy to contact the site if any queries occur and kept us informed of the progress of the order
2022幎11æ17æ¥
Official Memorabilia ããã®åç
Hi Tony,
We're glad to hear you had a great experience with us, thanks a lot for the positive feedback!
Kind regards,
Your Team at Official Memorabilia
Excellent communication and awesome product
Communicating emails throughout the whole process were excellent. The ordering was easy. Item was securely wrapped and packed for delivery. Extremely happy with the product.
2022幎11æ3æ¥
Official Memorabilia ããã®åç
Hi Raelene,
Thanks so much for the positive feedback, we're really happy to hear you love your piece and had a great experience with us!
Kind regards,
Your Team at Official Memorabilia
Official Memorabilia ããã®åç
Hi John,
We're really sorry to hear about this! If you haven't already, please get in touch with our Customer Concierge Team by either emailing customerservice@officialmemorabilia.com.au or calling us on 1300 676 020 during our business hours and we will get this resolved for you as soon as possible.
Kind regards,
Your Team at Official Memorabilia
Straight to the poolroom
Quality product, well packaged and delivered when promised. Very happy. Straight to the pool room with this one.
2022幎10æ30æ¥
Official Memorabilia ããã®åç
Hi Brody,
Thanks so much for the positive feedback, we're stoked to hear you loved your piece!
Kind regards,
Your Team at Official Memorabilia
Awesome Addition to Collection
I have bought memorabilia previously from Official Memorabilia and has always been good quality, excellent service and prompt delivery. Updates on transit and delivery are frequent and thorough. This was no exception and I am very happy with the whole purchase experience.
2022幎11æ4æ¥
Official Memorabilia ããã®åç
Always a pleasure, Shannon! Thanks for being an awesome client of ours and we look forward to helping you again in the future!
Kind regards,
Your Team at Official Memorabilia
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