Okay when you sign up then watch as they try to suck every penny they can out of you. Will add an extra service without warning. When you want to cancel it is very complicated and clearly designed to... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After having no Internet for almost a week then the landline failing too due to high winds I was pleased to manage to speak to someone after a few hours of trying. The first technician was very he... もっと見る
Dan was extremely thorough and helpful, exactly the customer service I needed! While I’m still young and pretty savvy in most areas of technology, when it comes to landlines especially old styles I’m... もっと見る
Excellent customer service agent who helped me recover the reduce my bill by £33.58 because I'd incurred these miscellaneous surcharges and extortionate fees when I'd lost my NHS bank staff job. I ha... もっと見る
企業情報
当該企業による記述
Best Business Broadband and Phone Line packages that help small businesses all over the UK to save on their bills. Get business broadband and landline deals from Onebill.
Making. Business. Simple.
当該企業による記述
- Helping small businesses cut costs and thrive
- At Onebill, we focus on helping small businesses cut costs and thrive. We know that small businesses often get overlooked or hit with inflated prices for essential services. That’s why we’re here to offer smart, affordable solutions to keep your expenses in check and your business booming. With over 20 years of experience exclusively serving small businesses, we understand your unique challenges. Our dedicated team works closely with you to deliver reliable, cost-effective services tailored to your needs. We’re committed to bursting those bloated bills and providing exceptional value, so you can focus on growing your business.
- Over 20 years serving exclusively small businesses
- With over 20 years of experience exclusively serving small businesses, we understand your unique challenges. Our dedicated team works closely with you to deliver reliable, cost-effective services tailored to your needs. We’re committed to bursting those bloated bills and providing exceptional value, so you can focus on growing your business.
連絡先
4.1
ほぼ満足
1656件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Not-so-good experience with Onebill wifi
I signed up with Onebill wifi mainly because of their low prices, but unfortunately, you get what you pay for. While the initial cost seemed reasonable, after 2-3 months I started noticing hidden charges creeping in. At one point, they even debited 3x the normal amount without any notice, which they later "refunded" in the form of credits rather than returning my money directly.
The service itself has been far from reliable. Almost every month, my internet connection goes down for 1-2 days.
Customer service is not the worst, but certainly not professional either—I'd rate them around 7/10. They try to help, but you can tell there's a lack of organization. Internet speed has been okay at about 7/10 when it’s actually working, but the overall quality of service is more like 3/10.
On top of all that, I get spam calls almost every week pushing upgrades or additional services like card machine, etc.
Cheap & good prices, but at the cost of reliability and transparency. Wouldn't recommend if you're looking for consistent service and peace of mind.
2025年4月26日
自発的なレビュー
Onebill Telecom からの回答
We want to reassure you that since your account was brought to our attention through your previous Trustpilot review, we have been working to resolve the issue. We have reached out to you for further information to help us move things forward.
We appreciate your patience and understanding and wish to express that your satisfaction remains a top priority.
Thanks, The Onebill Team
Very nice gent who help really well
Very nice gent who help really well , went through everything for me , very pleased with him , very respectful too , thank you
2025年4月24日
Sammy was quick and efficient
Sammy was quick and efficient. Understood my request and actioned quickly
2025年4月25日
Very helpful
2025年4月22日
Stacey is a lovely individual who went…
Stacey is a lovely individual who went above and beyond to help me today. This was all done via live chat but she was professional and very helpful. Many thanks.
2025年4月17日
Jamie is an out-standing worker
Jamie is an out-standing worker. Does his job right and keeps customer satisfaction at the forefront of his role. Absolute top notch lad. Give him a promotion!
2025年4月17日
Excellent customer service
Excellent customer service, good listener and resolved the issue straight away.
2025年4月16日
Rachel was very polite
Rachel was very polite , helpful and very supportive. Overall my experience was excellent.
2025年4月15日
Nice honest chap
2025年4月14日
Excellent prompt service
2025年4月14日
Abdul helped with the issue and solved…
Abdul helped with the issue and solved it really quickly
2025年4月11日
I was fully informed and time was taken…
I was fully informed and time was taken to explain all my options.
2025年4月11日
Addressed my concerns with Clear and…
Addressed my concerns with Clear and precise explanation.
2025年4月9日
Best over the phone service I’ve had!
Dan was extremely thorough and helpful, exactly the customer service I needed! While I’m still young and pretty savvy in most areas of technology, when it comes to landlines especially old styles I’m a little dim😂 Dan was able to translate in to the proper lingo, was really patient and didn’t make me feel like a total idiot. Thank you Dan!
2025年4月9日
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