disappointed with my recent Yealink phone purchase. My previous order included an adapter, but this one did not, and the exclusion wasnât clearly stated. Calls went unanswered, and I only found out af... ãã£ãšèŠã
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First class, from instalation to setting up devices. After care support has been exceptional. Having had it installed on behalf of my aging parents oneline has gone up and beyaond to be helpfull.... ãã£ãšèŠã
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Looking for 2 way radio set for a catering environment - what a minefield!!! Spoke to Sean in Tech Support who literally could not have been more helpful. He explained the various options is clear E... ãã£ãšèŠã
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Wanting to buy a car to car radio set and was encouraged by a mate to try this company, as he had had good previous service. The radios chosen were Mitex Extreme and the price was good.... ãã£ãšèŠã
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Onedirect ã«ã€ããŠ
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We know that communicating effectively is fundamental to todayâs businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
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Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
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Great experience
Great experience, it was quick and easy. The VOIP phone and base unit arrived on time. It was a good competitive price and it works fine.
2026幎4æ24æ¥
Onedirect ããã®åç
Hi Mary-Ann,
Thank you for sharing your experience with us.
It is wonderful that you had such a brilliant experience with Onedirect.co.uk.
We are delighted that you found our ordering process quick and simple. It is fantastic that your VOIP phone and base unit arrived punctually and that you were pleased with our competitive pricing. We are thrilled that the equipment is working perfectly for your needs.
We hope that you will return for anything you might need in the future.
All the best,
The Onedirect Team
Great communication throughout andâŠ
Great communication throughout and prompt delivery
2026幎4æ11æ¥
Onedirect ããã®åç
Hi,
Thank you for your kind comments.
Itâs wonderful to know you had such a seamless experience with us.
Weâre thrilled you appreciated our teamâs communication and the speed of your delivery. Ensuring timely service is something we always strive for and weâre glad it contributed positively to your order process.
We look forward to welcoming you back and are here for anything you might need.
Best wishes,
The Onedirect Team
Unhappy
No problem with the products or the prompt delivery with regular updates on the order.
However, I primarily went to Onedirect as they were the only supplier of replacement ear buds for my Poly Voyager 60 . Having selected the item into my basket, I went to checkout. I was surprised that I couldn't check out until I spent a minimum order value. Because I could not find another supplier, I felt I had no choice but to add a pair of ear defenders that took my basket value just beyond the minimum order value.
After delivery, VAT, my total came to over £43 for a £12 product.
Although I cannot fault the company on quality or delivery, I was left feeling cheated to get the item I wanted
2026幎4æ9æ¥
Onedirect ããã®åç
Hi Richard,
Thank you for your detailed feedback.
Weâre very pleased to hear that you were satisfied with the product quality and delivery. However, weâre sorry to learn that the minimum order requirement caused frustration. This policy is in place to help us maintain efficient operations and service standards, but we understand how it may feel limiting in situations like yours.
We truly appreciate your comments and will take them into account as we continue to review our processes.
Kind regards,
The Onedirect Team
I did leave a 1 star review because IâŠ
I did leave a 1 star review because I did think the company deserved it, eventually I managed to get in touch with someone the man was very helpful & sorted the problem out quickly
2026幎4æ13æ¥
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Onedirect ããã®åç
Hello Kate,
Thank you for taking the time to share your feedback.
While we regret that you initial experience fell short of expectations, weâre pleased to hear that our team member was able to resolve your concern promptly and effectively.
Your feedback is invaluable as we continue to refine our processes and ensure every interaction meets our commitment to quality service.
We hope to see you again.
Best wishes,
The Onedirect Team
Good range of products and keen prices
Good range of products and keen prices. Helpful advice and quick delivery. Used 3 times over the last few weeks and been happy with each of our orders.
2026幎3æ20æ¥
Onedirect ããã®åç
Hi Matt,
Thanks for your review!
Itâs fantastic to hear youâve had such positive experiences with Onedirect.
Weâre pleased our product selection met your needs and that you found the pricing competitive. Our team works hard to ensure helpful guidance and swift dispatch, so weâre glad these aspects stood out across your orders. Your repeat custom is the best endorsement we could ask for.
We look forward to seeing you again.
Kind regards,
The Onedirect Team
Super quick turnaround on both emailâŠ
Super quick turnaround on both email quotes and delivery!
2026幎3æ20æ¥
Onedirect ããã®åç
Hi Katie,
It is a pleasure to receive such positive feedback.
Itâs wonderful to hear your experience with Onedirect.co.uk was so smooth.
Weâre thrilled you appreciated our quick processing of your email quotes and the speedy delivery.
Our team takes pride in ensuring orders are handled efficiently, and weâre glad this made a difference for you.
We look forward to seeing you again.
All the best,
The Onedirect Team
Onedirect ããã®åç
Dear Arad,
It is a pleasure to receive such a positive rating from a customer.
We are thrilled to hear that you were pleased with our service and the prompt attention you received.
Providing efficient and reliable support is at the heart of what we aim for with every order.
We are looking forward to your next visit!
All the best,
The Onedirect Team
Service was spot on!
2026幎3æ17æ¥
Onedirect ããã®åç
Hi,
We appreciate your positive feedback.
Itâs wonderful to know that your experience with us was seamless.
We appreciate you choosing Onedirect for your telecoms needs and trust you found our range of products, from phones to conferencing systems, met your expectations.
We hope you enjoy your purchase and that we see you again soon.
All the best!
The Onedirect Team
Perfect and very quick service
Perfect and very quick service. Delivery on time and efficient
2026幎3æ13æ¥
Onedirect ããã®åç
Hi Kevin,
Thanks for your review!
We are thrilled to hear your experience with us was smooth and efficient.
It's wonderful to know our team's efforts in ensuring timely delivery and hassle-free service met your expectations. Your recognition motivates us to maintain the high standards we strive for every day.
We are here for you when you need us next.
Kind regards,
The Onedirect Team
Excellent Service
Having used Onedirect for many years, I would happily recommend the company for their products and good prices. Sean Murtagh has always provided excellent customer service and is extremely helpful.
2026幎3æ16æ¥
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Onedirect ããã®åç
Hi Pat,
Thanks for your great feedback.
We are delighted that you continue to trust us for your telecoms needs. Itâs wonderful to know our efforts in providing quality products at reasonable prices have made a lasting impression.
Sean and our entire team take pride in delivering helpful, efficient service. Your acknowledgment of our commitment means the world.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Product finally arrived
Not the easiest process after two failed delivery attempts but finally got my radios today. Much harder work than anticipated though.
2026幎3æ3æ¥
Onedirect ããã®åç
Hi Steve,
We were a little surprised by your review, as one of our agents has been in continuous contact with you regarding your order.
According to our records, two delivery attempts were made, but both failed because no one was available at the address to receive the parcel. As a result, the parcel was returned to us.
You later informed us that you would not be in the country and asked if we could arrange the delivery for today. As requested, we rescheduled the shipment and resent the parcel to you without charging any additional delivery fees. According to the tracking information, the parcel has now been successfully delivered today.
If you have any further questions or need any assistance, please feel free to contact us and we will be happy to help.
Kind regards,
The Onedirect Team
Excellent All Round!
Excellent service from 1st contact to delivery. Highly recommend this Company. I dealt with Wesley Bone & Lauren Gough. Both very professional & extremely helpful & most importantly for me answered my emails immediately.
2026幎2æ28æ¥
Onedirect ããã®åç
Hi Carol,
Thank you for your kind feedback.
Weâre thrilled that your experience with us met your expectations.
It is a pleasure to hear how Wesley and Lauren provided prompt and attentive support throughout your order process. A quick response is something we take pride in and weâre glad it made a difference for you.
We look forward to seeing you again.
With renewed thanks,
The Onedirect Team
Onedirect ããã®åç
Hi Janet,
Thank you for this review.
It's wonderful to hear that your experience with Onedirect.co.uk met your expectations.
We appreciate your kind words about our service and the efficiency of our delivery process. Our team is committed to providing quick and reliable solutions, and itâs always motivating to know weâve hit the mark.
We look forward to seeing you again!
Best wishes,
The Onedirect Team
Very friendly and professional and theâŠ
Very friendly and professional and the service was quick and easy
2026幎2æ26æ¥
Onedirect ããã®åç
Hi Roliver,
Thanks for such great feedback.
Itâs wonderful to hear that you had a positive experience with us. Your recognition of their efforts means a great deal.
We look forward to welcoming you back.
All the best!
The Onedirect Team
Very poor
Very poor.
Not convinced the phone works and one direct refused to accept it being returned.
2026幎2æ10æ¥
Onedirect ããã®åç
Hi Jonathan,
Thank you for your review.
As we explained by email, we are unable to accept returns for products that are not complete and do not include their original packaging, even if the product itself is working. The item needs to be resold, and without its original packaging and full contents it cannot be sold again.
We appreciate your understanding.
Kind regards,
The Onedirect Team
Onedirect ããã®åç
Hi,
Thank you for your feedback.
Itâs fantastic to hear you had such a positive experience with Onedirect.co.uk.
Weâre thrilled our team could assist you effectively and that our commitment to quality service made a difference. Knowing you value the support we provide motivates us to keep delivering our best every day.
We hope to see you again soon.
Take care,
The Onedirect Team
Helpful in choosing a product and wasâŠ
Helpful in choosing a product and was delivered on time with value for money.
2026幎2æ6æ¥
Onedirect ããã®åç
Hi Chris,
Thanks for your great feedback.
Itâs wonderful to hear you had such a positive experience with Onedirect.co.uk.
Weâre delighted our team could assist in finding the right product for your needs and that everything arrived as expected. Ensuring timely delivery and great value is always our priority, so weâre thrilled this came through for you.
We hope to see you again soon.
Take care,
The Onedirect Team
One Direct
One Direct - very quick to respond, communicated every step of the order and delivery. Item received in a couple of days. MD very happy with the quality of the product received. I would recommend One direct.
2026幎2æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Onedirect ããã®åç
Hi Lisa Marie,
Thank you for your kind feedback.
We are thrilled to hear that you had such a seamless experience with One Direct.
We take pride in ensuring timely deliveries and maintaining high product standards, so itâs great to hear the MD was pleased with the quality. Your recommendation means a lot to our team and reinforces our commitment to excellence.
We look forward to seeing you again.
Best regards,
The Onedirect Team
Excellent Service â Quick & Hassle-Free
Purchased our boardroom TV from Onedirect and the whole process was smooth from start to finish.
Ordering was quick and simple, communication was clear, and delivery was fast and efficient. Everything arrived exactly as expected with no fuss at all.
Excellent service â would definitely use again.
2026幎2æ10æ¥
Onedirect ããã®åç
Hello Paul,
Thanks for your great feedback.
It's wonderful to hear you found the ordering process straightforward. Our team takes pride in ensuring fast and reliable delivery, so we're delighted everything arrived as expected without any issues.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Onedirect ããã®åç
Hi Steve,
Thanks for your great feedback.
Itâs wonderful to know your experience with us was so positive.
We take pride in providing timely support and value-driven solutions to all our customers.
We look forward to seeing you again.
All the best!
The Onedirect Team
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