Online Attire レビュー 

AVOID this company

Like the other customers on this page I have had a poor experience with Online Attire. I received a low quality product from them which they subsequently refused to refund when returned on account of it being a 'sale' item.

Single worst customer service.

My partner ordered from these guys back in August. We kept a couple bits but made some returns. After sending back, we had absolutely no acknowledgement of the return. We gave them the benefit of the doubt and waited it out to receive our refund which never came.

Contacting customer services was an utter joke. No answer on the number on their website, no reply to email and the only response we ended up getting was via PayPal once we opened claims against them (4-5 weeks following the confirmed return delivery which WE had to pay for!).

Even worse than that they demanded we cancel the claim against them before they would do anything for us. Against PayPal’s advice that if we done so we loose our buyer protection.

As you can imagine we left it to the PayPal gods and got our refund in full. But with ABSOLUTELY NO HELP from Online Attire.

Lessons learnt: NEVER buy from them and ALWAYS use PayPal if you can. As long as you have their backing you are safe.

After many previous orders with this company and never having had a problem it’s a shame that it’s taken them over a month to sort out my latest order. Following receiving unsatisfactory goods and requesting a replacement was sent out in exchange for the returned time they had over for a week. Ive had very little response over email and the responses I have received have been very poor. I have now receive an email to confirm a refund has been processed after advising them they had until the end of the week to resolve the issue by sending me my paid for goods which after waiting over a month I think was a fair comment, shame as I didn’t want a refund I wanted the replacement bottoms to match the two hoodies previously brought! Won’t be ordering via online attaire again their customer service is very poor. Great company until you have to deal with a problem

Ordered from them for the first time and bought one t shirt just to see how good they were. The order was sent to the wrong address and i never received my item (Not their fault). They were then out of my size so let me pick another t shirt which was more expensive without paying any extra. When i got back from holiday they had sent me the original t shirt i ordered. Amazing company and i will definitely be ordering more things in the future if this is how they deal with customers.

Orderd 14.30pm and it arrived 9.30am the next day. Item quality and fit are excellent. Fantastic customer service!

Order from these guys on a monthly basis always first class service never a problem. would highly recommend them.