Onlymaker レビュー 1,299

My first time ordering so I was very skeptical...I received everything in a reasonable time and my boots are GORGEOUS!

They’re always so prompt in assisting me, even when the mistake is my fault. The products are amazing and I have an addiction in purchasing shoes from them. Onlymaker is inclusive and brilliant!

To start off with I measured my fit before I ordered and I even went a size up. I’m a female who struggles to find wide fit sandals when I heard about only maker i was happy and optimistic as I know they cater for male sandals/heel too and I’m usually not this optimistic when it comes to finding shoes that fit. they arrived I tried them on and was disappointed to see that they’re long enough for my foot but the shoe itself is so slim and so small my foot on the side was hanging off and the actual shoe was tights because again they were so small in width then I was checking the size on the bottom to see if it was correct and noticed they were all scratched up and then I checked the other one and that one was all scratched up too yes they did refund me but there’s so many things they need to fix with their company and the shoes

Loveee gettting my shoes from here!!!!!!!! Trans friendly ❤️

There are just so many options of of shoes I love it

I made an order for some shoes but after I placed the order I realized that the event schedule had changed and the shoes would not arrive in time. I wrote Onlymaker service department to see if I could cancel the order before it was shipped saving me time and money on returning them right after I would receive them, They were vere helpful and canceled the order and refunded the purchase price.

Best products, services, fast respond from managers)

I freaking love them it true to size and they have amazing deal and shoes they have shoes and heels for any and anyone they come in all shapes and sizes really a good website

I messed up and made an order without looking into the details, messaged support that got back to me promptly and were very helpful. I have not had a chance to use the products but based off of the support I can only imagine they care.

Excellent fulfilment
Managed our aftersales issue exactly as we asked.

Had to cancel my order and staff responded to my request quickly. Very satisfied with this company.

They replied back to my email after i made a mistake on my order & they adjusted it

I’ve ordered a couple of times and their shoes are well constructed, I honestly wish I ordered sooner. They offer the same style of shoes that most stores stop making at size 8, I’m a size 10 and can finally wear the type of shoes I’ve always wanted they always get compliments too.

Customer service responses are fast and dispatch/delivery to the UK is quicker than their estimated timeframe on their site, usually a couple of weeks max.

Honestly, I like the shoes and they are good price for what they are. They have a lot of variety and usually respond quickly when it comes to orders.

I recently purchased a pair of boots from OnlyMaker, and as always and I couldn't be happier as usual! The quality is outstanding, and they always fit perfectly. What really stands out to me is their excellent customer service. The team is always extremely responsive and flexible, making the whole experience enjoyable every time! Highly recommend!

Frustrating First and Last Purchase

This was my first time buying from Only Maker Shoes, and unfortunately, it will be my last. The returning process is incredibly tedious and frustrating. They only handle returns through email — no phone number for customer service at all — which means you’re stuck going back and forth for days. I’ve been exchanging emails for almost a week, and still, I’ve only been able to return one of the two pairs I purchased because they haven’t given me a clear answer on the second one. For a brand selling internationally, this lack of direct customer support and efficiency is unacceptable. A very disappointing experience overall.

Very helpful in organising a refund for me as they were honest that the delivery wouldn’t arrive in the uk before my event.

Es wurden Stiefel geliefert die Flecken hatte. Das ist ein offensichtlicher Materialfehler. Trotzdem musste ich das Porto für die Rücksendung übernehmen. Nie wieder!

I had placed an order for 3 pairs of shoes. The company only sent 1 through FedEx. It was great. Then the other 2 pairs the company went back and forth with me claiming delivery then stating that the 2 additional pairs had switched to another delivery service. Then stated that the shoes were dispatched but at an earlier date. Timelines never aligned and delivery never happened. Company doesn't have a call number and responses are very misleading. They only get a 2 bc I did get one pair on time. I unfortunately do not recommend this store.

Ordered the wrong size and customer service were happy to make the changes I needed before they shipped my order so I didn’t have to worry about the returns process or waiting for new footwear!