Onnoa レビュー 

A great product
Superb service - sorting out a problem of my own making

In UK need to watch out for import and VAT duty imposed on imports

I received my ONNOA today.
It’s a brilliant product of truly high quality.
Those three guys provide great service.
I’d like to thank Justus for the excellent service he provided… if only more people were like him.
I can only give them my highest recommendation.

Onnoa’s aftersales and communications have been an excellent. They offered an elegant solution both technically and financially for a problem I was responsible for. Could not be more pleased about the way this matter was resolved.

I've had the ONNOA Smart Timer for a few months now and, without a doubt, it's by far the best I've ever used! It works perfectly, both the device and the connection to the app, which is clear and intuitive, making it very easy to use. You can tell it was created by photographers because it solves problems that even the most professional photographers face every day! Then there's another aspect, because it's extremely rare, that I have to highlight: the customer support is spectacular and rare to find in this busy world! When I had a question about how the app worked, I sent a simple email and one of the founders replied immediately, and their help was so effective that the issue was quickly resolved with a functional solution. I repeat, this level of care for users is rare and very good. I sincerely hope you succeed in developing the device and that more and more people can use it. I am extremely satisfied! Keep up the good work!

Jose Luis Sousa (Portugal)

I personally can’t relate to some of the negative reviews about ONNOA’s customer service. When I had trouble connecting my new Sony A7 V, I was able to speak directly with the team by phone — even on a Sunday evening.

One of the three founders personally took the time to guide me through the setup and helped me get everything working. The support was patient, friendly, and genuinely focused on finding a solution. You can really tell that the people behind ONNOA are photographers themselves and are passionate about what they do…

It’s rare to receive this level of support, especially outside normal business hours. My experience with both the SmartTimer and the ONNOA team has been very positive, and I’m really happy with the small device.

Keep up the great work, guys!

Not functional on android, app now doesn't exist and can't be downloaded from anywhere , which is not what was listed online, now left with a useless brick

[Update] 8. Juni 2026
Während eines Telefonats mit Justus konnten wir mein Problem lösen. Meine schlechte Erfahrung (s. u.) beruhte auf einem Email-Zustellungsproblem (vermutlich) durch den Provider. Will heißen: Sowohl meine Problemschilderungen als auch meine direkten Antworten auf Nachfragen wurden dem Onnoa-Team schlichtweg nicht bzw. nur durch das Bewertungsportal zugestellt. Der Timer läuft nun auch mit Licht... :-)

Zuerst: Der Smart-Timer tut, was er soll, da gibt es nichts zu meckern. Allerdings scheint mein Gerät einen Defekt zu haben, die Beleuchtung funktioniert bei korrekter Handhabung nicht. Ich habe im Abstand von zwei Wochen jeweils eine Email geschrieben und um Unterstützung/Info gebeten. Seit ca. sechs Wochen warte ich nun auf eine Antwort. Das ist nicht nur völlig unzumutbar, sondern widerspricht auch komplett dem Serviceversprechen der Jungunternehmer. Ich werde das Ding wohl zurückschicken müssen. Schade eigentlich.

Schnelle Abwicklung, schnelle Lieferung und der SmartTimer Pro ist die Lösung für diejenigen, welche einen Wireless-Intervalometer brauchen!

I’m hoping this company can resurrect their reputation. I purchased this a while ago, before Xmas. It was only this week I opened the box. It does not charge. I’ve changed leads, used plugs, power banks and it will not charge at all. I’ve emailed, sent FB messages all of which have been ignored. Yes you might say I haven’t given them a lot of time BUT when they wanted to get a sale they replied straight away. Poor service

So einen schlechten Kundenservice habe ich noch nie erlebt. Ich habe meine Anfrage zweimal per E-Mail geschickt und nicht einmal eine Antwort erhalten. Sehr schade!

I’ve been using this for about a year now and honestly what stands out most isn't even the tech (which is great btw) but the actual people behind it. I'm a bit of a technophobe so I probably asked a dozen "stupid" questions early on, but they stayed so patient with me. I even got a reply back late on a Tuesday night which I totally didn't expect!!

The device itself is beautifuly made, compact and great battery life. I'm getting great results.
If your are a potential customer, I say "go for it", I'm happy to own one 😌

Excellent product. Works perfectly with my EOS 5D III. Much more convenient than the wired alternative. Elegant design which works really well with the free App.

Postage was pretty quick from Germany. Very friendly company to deal with.

I bought the Smartimer Pro and been very impressed with it. Yes it is more expensive and has a steeper learning curve than other intervalometers but it has an excellent feature set and works seamlessly with the iOS App.

On a couple of occasions I have contacted Onnoa for advice and they have been very helpful.

It works perfectly! Very easy and useful.

Falls off the camera to easily when you move you have to take it off everytime lost mine after 2nd day of using went to buy another but they weren't interested in giving me any sort of a discount for the 2nd one....poor customer service.
**"Thanks for the reply on your updated shoe connection how do I go about getting one for the nikon Z6iii play?***

I've only ever used cheap intervalometers from China (the ones for 20-30€). Of course this timer is a bit more expansive but can just do so much more and also brings an intuitive app with it unlike the others.
No bad experiences for now which means 5 stars. 👍🏼

ONNOA is incredible! There Intervalometer helped me take Timelapse more easily with an nice App interface

Met one of the founders at a timelapse spot in Singapore. He gave me his SmartTimer to test and since then I've been waiting for the preorder. My own SmartTimer arrived this week and I couldn't be happier with the quality of it and the ordering process. These german guys have brought an incredibly good product onto the market and there is a lot of love and commitment in everything. They are really worth supporting as they are such a young company and already deliver so much quality. Thanks Guys! I will recommend you!

Such dedicated young people making their vision a reality! I am one of the pre-orderers and I am so excited about the product. I hope they go into production soon and I can soon order another Intervalometer for my second camera :)

Keep what you are doing guys!