Oodles レビュー 188

I waited for awhile and no one ever came to me as I waited in front of the collection area. I waited maybe 15 mins as they were serving other people who were at the cash only area, this was okay but then a deleterious worker came for collection and had to also wait and this persisted until he asked when the food would be ready to which they said in 5 mins, well it wasn’t 5 mins it was actually 10 mins, I’m pretty patient and I waited for them to come to me but they just ignored me and it was only until a staff member came and asked what I wanted and he told the others to get my order ready and please bear in mind I’m here for collection And I’m a long term customer so seeing this treatment was very disappointing, anyways after the staff member came and helped me out a little I continued to wait and then 10 mins passed and I asked how’s the food coming along then they say that I’m number 97 and I should wait for collection, I was already waiting and now I’m waiting more so then 7 mins pass and I asked is it ready and they said that it will only take this amount of time but then they say that they need to cook the chicken, this shows how unprofessional and inefficient the establishment is and how untrained it will continue to be, finally when I finally got my food after 10 mins they didn’t apologise or even show any sympathy, this has really made me sad and I can’t express how disappointed I am, I waited for about 40 mins for food and despite the harsh treatment I wasn’t given a simple apology, so if your a potential customer reading this I highly recommend you don’t eat they’re or order online and if your a staff member please I encourage you to employ more staff and train them to be efficient.

Ordered chilli chicken that comes out with no spice at all. Sent photo proof to person on phone on WhatsApp. But no apologies, no compensation at all.

Very good fast service, food has been good every time

Beautiful juicy and spicy just a good portion for me
lovely to eat

Excellent customer service. Food was extremely nice. Would recommend to others

The delivery experience is nothing short of awful. Very inconsistent in which areas can have deliveries or not. The delivery option is instantaneously removed from every possible site as soon as the capacity gets anywhere close to a high amount. Very disappointing

Bit too spicy but overall quite nice and have big portions however a couple of times orders have took a very long time ,much longer than it said

Today 16 of October I ordered 3 meals and all of them were UNNECESARELY spicy, (we never choose spicy) EVEN THE KIDS MEAL was DISGUSTING SPICY.. My 3 years old CANT manage spiciness of these chínese meals, so I needed to blend it with a piece of bread and water, I CANT understand why in h3ll they don't say its spicy

I wasted 30 £ and I throw my meal in the bin.

Tomorrow my husband is going to ask for a small refund or something. AND IS NOT easy to rate that restaurant neither.

If i could give less than 1 star, I would, believe.
The food was not only late and cold, it was basically wet, sort of like the food you give to your cat. This has ruined my day, and i have paid £42 for 4 meals, to have my day ruined. This is the worst food i have ever eaten, and I hope everyone checks this review out before ordering with these people.

Disgusting service… second time ordering and the food always arrived cooked from outside but cold from inside, did ring up the restaurant to tell the manager but he only understand half english so go no where… think i will defo stick to chunky next time atleast ur guaranteed quality food

Went to Oodles in Loughborough. Worst experience. Been going to Oodles in Leicester for years and they never fail or disappoint but the branch in Loughborough and even Luton are way off the Leicester branches quality. The food in the luton and Loughborough branches taste so bland and stale. They really need people from HQ to come train the staff at these branches again. Tried both the luton and Leicester branches a couple times each now to give it the benefit of doubt but they have been poor both times.

The service at Granby street is very very unprofessional. When we called the branch to make a complaint the manager namely ARIF was very rude and aggressive. Couldn’t speak english well so I couldn’t understand him very well as he was shouting at (me) customer over the phone. The company increases the prices but the level of customer service is what they need to invest in. I think these guys they employ are illegal! They have just put this ARIF guy as a manager he has no knowledge of what customer service is and that customer is king! I’m a business owner myself and would not allow any of our staff to treat customers like that! Shame on you OODLES CHINESE!!
Attempted to contact the companies head office but according to companies house the company has dissolved so I don’t understand how they are running!!! 🚨🚨🚨

Chinese is my favourite and this place put me totally off Chinese. I asked the chef if he do king prawns I would like it with noodles and he gave me the fake processed prawns like u get in box in Iceland and it was mixed with rice and noodles. It was absolutely disgusting and waste of money…when I took it back in saying it’s not what I ordered and he said that is how it comes. This was the upper tooting branch. I do not recommend this place to anyone who loves Chinese. You will be put off like I am.

100/100 my favorite restaurant, the food is amazing it's incredibly fresh and the flavor is sensational it's the perfect amount of spice and you get the perfect amount of food the price is great aswell i would 100% recomend to every one i would give a million stars if i could

Honestly it is the worst take away. It look like as a vomit, everything was mixed together in a pile of garbage. The chips tasted like leftovers, and expensive. I do not understand how this bussines doesn't care about customers. I am so disappointed.

I had placed the order in advance to be picked up at a certain time, the food wasn't ready and I was asked to wait 20 mins in the rain, I wouldn't mind waiting but the server was very rude as if he was doing me a favour. The food itself isn't great either it's quite average and bad for the price they have on their menu, I got it at a discounted price, for the full price it's not worth it at all.

Terrible place, they try to be friendly and give you awful food. Personally I reckon they spike your food because you see them looking at you and give you evil and mischievous looks smiles. They smirk between themselves whilst looking at you, you can automatically tell they upto something. If there were zero stars I'd give them zero stars. May Allah swt curse them and their families. Report them to Food Standards Agency or Birmingham City Council Health Department.

Decent place but kinda expensive

As a large group of people (18) it is usually quite difficult to find somewhere to eat out together but I contacted the manager Kye of the Leeds Road branch beforehand and he was so helpful from start to finish. Despite our order being a bit tricky, they made us feel like it was no problem at all and did everything they could to help us. The portions were fantastic, food was fast, fresh and delicious and the staff were lovely. We will definitely be coming back very soon and will be recommending it to everyone we know.