Opie Oils レビュー 

Have used Opie Oils for many years (at least 14 years) to purchase services parts for my cars and motorbikes. Used to have an unparalled selection of oils at great prices and fast dispatch and delivery (with complimentary air freshers and oil service kits thrown in). I would recommend them to family and friends and wouldn't go anywhere else until recently.

The last few times I have used them, I have found that the prices are no longer as competitive, relying heavily on discount codes to bring them back into competitive pricing. The dispatch has been slow and the little 'feel good' freebies included are listed on the dispatch note, but not actually included in the package.

My most recent order wasn't dispatched until the 4th working day after placing the order, then FedEx repeatedly fumbled it for another 3 working days (I know this is not Opie's fault, but that's who they entrust with their business) until I got in contact. The support was good, but another day went by whilst they tried to get an answer out of Fedex, then agreed to re-dispatch via Royal Mail when I expressed a desire to get the good promptly.

Not a bad business by any means... but all the reasons I've used them for so long seem to be diminishing.

I only ordered a small part for my car but had trouble with it being delivered via Royal Mail as they ended up leaving the parcel in a bin without my knowledge. After getting in contact about this, Opie Oils were kind enough to resend my part out as well as sending it with FedEx & it arrived not long after emailing them!

Overall fantastic service & great communication!

I have dealt with Opie Oils many times over the years.
They have always provided a service that is above and beyond in my opinion.
Very fast delivery and they keep you very much "in the loop" re delivery schedules.
Thank you Opie Oils

Been using Opie for years and will continue as they always provide a fantastic service.

I bought a service kit from Opie Oils for my BMW 330d and provided the reg number through the website. It took about 4 days for the kit to arrive.
I got to the end of the service and was ready to fit the air filter as provided to discover it was completely wrong, quite how Opie got it wrong from the reg number is beyond me as this model had the same filter for many years and mine is far from being a crossover year.
I duly reported the issue but it’s dragging on, they seem to respond to issues when they get round to it, no sense of urgency at all. The issue is very straight forward, they have provided the wrong air filter, I’ve even provided them the part number for the correct one but they’re not responding in what consider to be a timely manner. I was about to order another service kit from them for another car but I don’t think I’ll bother now!

2 x 5L of oil ordered at Wednesday at 12.45
Delivered Thursday at 11.10.
Excellent service, thank you.

I trusted this website and ordered the Castrol EDGE Professional A5 5W-30 (Jaguar Land Rover) Engine Oil - Service Pack: 6 litres for my Land Rover. The purchase process was smooth, and delivery was on time — no issues there.

However, after receiving the product, I realised (from checking other sources and my vehicle manual) that my car actually needs 7.4 litres of oil, not 6. This mismatch caused me quite a bit of trouble, especially during a weekend service when I couldn't complete the job properly.

The product quality is good, and I appreciate that it’s the correct spec oil, but the pack size and product description should be clearer. I assumed 6 litres would be sufficient for a full oil change in a Land Rover since it was marketed that way.

Please update the listing to warn customers to check their vehicle's actual oil capacity, or offer larger pack sizes/more flexible options.

Been using Opie Oils for years, never had any issues. The speed and quality of shipping sets them apart from the rest.

Terrible customer service and very slow to ship orders unless you pay them extra to ship it fast, this is what they have told me when I enquired about why my order hadn’t been shipped after 3 days!!

Yet again not taking any responsibility for anything just lying through there teeth so as to try and discredit the poor review of many that they have. All the customers that have left you a poor review seem to all get a reply like this one. We can’t all be wrong can we?

Good range of products at great prices. Easy to order with fast delivery. Will use again.

I service my own cars and have used Opie to buy oil, filters and spark plugs for many years now. I highly recommend them. Unfortunately I was unable to be in when FedEx attempted to deliver my latest order. After a couple of attempts they returned the package to Opie. Opie immediately got in touch and arranged to resend the package with Royal Mail (24hr service) at no additional cost. Great service!

Ordered on priority delivery, which was nearly £10, courier had delivered to wrong address and when I notified opie oils they said they would look into it, I got nowhere with them. I had to open a case with fedex and paypal. Opie oils weren't prepared to send a replacement or refund me, as far as they were concerned it was delivered, even though it wasn't to me, customer service is shockingly poor and I wouldn't purchase from them ever again due to the fact they couldn't care less. Fedex couriers are a liability and lie like most couriers do, but opie oils as a company should pride there customers and do the right thing, they failed me on this occasion. I had to order elsewhere and open a case with PayPal to get my money back. AVOID disappointment and order from Demon tweeks, great service all round.

No photo evidence was taken or provided as you stated in this reply and no gps location was given which says it all. It was never delivered to me and I believe fraud was involved on the drivers part.

Terrible customer service. I re-ordered the same item I had ordered previously using the reorder button. What arrived was only partly what I ordered; two items were missing. Opie oils completely refused to send the missing items to me which I, in good faith understood I had re-ordered and paid for. Do not under any circumstances use this company!

Terrible experience this time round. Failed to dispatch the order until I contacted them.

Found out they use Fedex as the courier, so still waiting for the delivery, which is currently sat in Fedex depot going round and round.

Had to source again locally to resolve.

Shockingly bad.

“No leak garuntee” is laughable.

Bought some oil for my car. Fed ex delivered it with oil completely leaking out of the box. It has stained my mats in my house. Stained my clothes. The box it came in was covered in oil. My oil leaked about 2L out of the 5L bottle.

I have reached out to opie oils. I have been told all they can do is refund me for only the 2L of oil that leaked. They say it’s a no leak garuntee but clearly it isn’t. Not covering any damages to what they have caused.

Not happy at all with them. First time ordering and they want to do nothing about it. They are now ignoring my emails and only refunded £20 worth back and nothing else considering I spent £60. Stained mats and clothes and they do nothing about it.

I have sent them about 8 photos of the proof of what the delivery driver gave us before I’ve even touched it, from my ring door bell. I have sent proof of the box and yet nothing what’s to be done.

Don’t bother buying, they are liars.

Great customer service!! and this from a parts company is very rare.

I have been a loyal customer of this business for years but it seems something has gone amiss lately.

Firstly there prices aren’t as competitive as they used to be. The only advantage I saw in using them was getting items delivered to home in a timely fashion.

I placed an order (No: 1985531) with them which was brought for delivery at around 1000hrs on 2 July; in time for car’s service. However the package was extensively damaged with oil leaking. The FedEx delivery man advised that Opie Oils had placed the oil bottle upside down, resulting in the leak and damage. I refused to accept the package and had to cancel car’s service.

I called their customer services straight away and sent them the pictures of the package (@1030hrs). The agent advised me that they would ship another the SAME DAY with the Royal Mail Priority 24hrs service, which is their quickest option. This should arrive with me by 3 July. I requested them to send it with Royal Mail Special Delivery, which ensures delivery before 1400hrs the next day. However the gentleman, while not guaranteeing, appeared confident that the item would be with me on 3 July, ie yesterday.

Leaving the margin of delay, I rebooked the service for 1400hrs on 4 July, ie today.

However, no delivery information appeared on the Royal Mail’s online tracking service till this afternoon, so I had to cancel the service, once again.

I called them afterwards to complain and advise that I would be writing a review of their service.

I spoke to the same man as before.

He squarely blamed me for creating this situation, as he asserted it was my fault not to accept the damaged and leaking package as had I accepted it, I would still be able to use the remaining oil, only losing around 500ml.

This was an outrageous suggestion as it was completely against the business’s moral and legal obligations to provide me with brand new undamaged item, in a quantity described (ie 5 Litres) and in a condition fit for use (Consumer Rights 2015). As I reminded the agent of this, he tried to back track and provide excuses.

He was unable to offer any solution other than tracking the parcel, which wasn’t good enough.

Looking at Royal Mail’s tracking information, they didn’t receive the item till 16:41hrs on 3 July, while I was promised by the agent to have a new one sent out on 2 July.

Therefore I don’t see this as a fault of Royal Mail as they only received the parcel yesterday ie 3 July and not on 2 July, as was promised by the agent. I believe had they received it on 2 July, they would have delivered it yesterday. Since it was only despatched yesterday afternoon, they are likely to deliver it in the evening, today.

The issue seems to be with Opie Oil’s internal administrative, management and logistic system, as they failed to post the item in time, on 2 July, as promised.

The above reflects their complete disregard of their moral and legal obligations by not providing a time resolution and giving advice contrary to the Consumer Rights Act 2015.

I am closing my account with them and won’t recommend them.

I was searching on line for motorbike oil and filter. It never occurred to me that my local heating oil supplier had what I needed.

I ordered a K&N filter and Castrol Oil at a very good price. I was able to collect the next day.

I'm really pleased and impressed with their efficiency. So remember, not just heating oil and not just trade. I highly recommend.

Good prices excellent service plus a nice touch with air fresheners and oil fillers and delivered to your door thank you.