I would just like to thank Andrew who assisted me with my query, and who was very kind and understanding of my illness and situation. With his help, I was able to agree a payment to resolve this matt... ãã£ãšèŠã
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I have just contacted opos referance to a internet issue Yvonne was so polite with me she has taken on board what i had to say about the account issue and has helped me in a very big was in gettin... ãã£ãšèŠã
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The wonderful Yvonne called me earlier. She had so much empathy and didnât judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt... ãã£ãšèŠã
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Debt collectors using predatory tactics trying to go after me a debt I have no knowledge of as I have no debts. I can only assume this is a zombie debt they are trying to threaten me into paying. No... ãã£ãšèŠã
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Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
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Meadowbank Street 15, G82 1JR, Dumbarton, è±åœ
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
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Excellent customer service
Excellent customer service, the woman i spoke to was amazing and explained everything to me clearly and was a great help. She needs a raise due to being so good. Thank you for your help.
2026幎5æ20æ¥
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Opos Limited ããã®åç
Thank you so much for your kind words and wonderful feedback. Weâre delighted to hear that you had such a positive experience and that our team member was able to explain everything clearly and provide the help you needed.
Mark was fantastic he helped me withâŠ
Mark was fantastic he helped me with this problem
2026幎5æ21æ¥
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Opos Limited ããã®åç
Thank you for your kind review! We're so pleased to hear that Mark was able to help resolve the problem for you. We'll be sure to pass your feedback on to him â heâll really appreciate it. Thanks again for taking the time to share your experience!
Chelsea you are a star
Chelsea, was a star.
Helpful, understanding and she was very professional too.
2026幎5æ20æ¥
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Opos Limited ããã®åç
Thank you for your lovely feedback. Weâre delighted to hear Chelsea was so helpful, understanding, and professional. Weâll be sure to share your kind words with her.
I was wrongly charged a bill from myâŠ
I was wrongly charged a bill from my previous address and all this was explained to mark,mark contacted the supplier and had them take my name of the bill .he then contacted me with an update to tell me this
2026幎5æ20æ¥
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Opos Limited ããã®åç
Thank you for sharing your experience. Weâre so pleased to hear Mark was able to help resolve the issue for you and kept you updated throughout the process. Weâll be sure to pass your kind words on to him.
Dan was lovely very supportive and kind.
Dan was lovely very supportive and kind.
2026幎5æ19æ¥
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Opos Limited ããã®åç
Thank you for your lovely feedback. Weâre so pleased to hear Daniel was supportive and kind during your experience with us. Weâll be sure to pass your kind words on to him.
The most understanding and kind staff
I recently had my identity stolen and an unexpected change in circumstances but speaking to the the team really helped, last time I had a lady I canât remember her name and she helped me with other issues unrelated to this account. Whatever it is youâre going through I definitely recommend calling them, they will help you make a plan to pay off your balance but they will help you stay positive and maybe even think of things to help you that you havenât thought of yet.
This time I had Mark who I can only describe as an earth angel. I had put off calling, hoping the situation would resolve, and He was the most understanding, positive, uplifting soul and had words of encouragement he keeps by his station that was so needed in that moment and really helped. Proof there is still helpful and kind people out there who really want to do the best in the world and help people. Itâs not just a job to these guys they actually care and go above and beyond just customer service.
Donât be stuck, there is always a solution and your situation will always get better.
2026幎4æ24æ¥
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Opos Limited ããã®åç
Thank you so much for your kind words and for sharing your experience. Weâre sorry to hear about the challenges youâve faced, but weâre really glad our team, especially Mark, could support you during such a difficult time.
We truly care about helping our customers find a way forward, so your feedback means a lot to us. Weâll make sure Mark and the team see your message. Wishing you all the very best moving forward.
Spoke to a lovely person called DannyâŠ
Spoke to a lovely person called Danny who listened to the problems that had occurred with the energy company I was having problems with claiming I owed money after switching emailed over the proof I wasnât in debt with them and hopefully after hours on the phone with the energy company hopefully will all be sorted.
2026幎5æ13æ¥
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Opos Limited ããã®åç
Thank you for taking the time to leave your feedback. Weâre pleased to hear Danny was able to listen, assist you professionally, and help move things towards a resolution. Weâll be sure to pass your kind comments on to him, and we hope everything is fully resolved for you soon.
I spoke with one of your call handlersâŠBrandon
I spoke with one of your call handlers called Brandon(Scottish fella).
What a delightful young man! Usually when I have to hand over money, my face is contorted with anxiety and rage! But on this occasion I was smiling. Brandon, metaphorically,has that rare ability to be able to tell you to F..k Off in such a way! That youâll enjoy the journeyâŠ!
Whatever you are paying him? Double it
2026幎5æ15æ¥
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Opos Limited ããã®åç
Thank you for the brilliant feedback â this certainly gave us a smile! Weâre delighted to hear Brandon made the experience such a positive one, and weâll be sure to pass your kind words on to him.
Called Opos as I wasnât sure what theâŠ
Called Opos as I wasnât sure what the debt was in relation to. Yvonne was very helpful and gave me lots of useful information and dealt with the issue quickly. Thank you
2026幎5æ15æ¥
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Opos Limited ããã®åç
Thank you for your kind feedback. Weâre pleased to hear Yvonne was able to assist you clearly and resolve the issue quickly. Weâll be sure to pass your comments on to her.
They are trying to scam me into payingâŠ
They are trying to scam me into paying twice for a debt I have a payment plan for. Despite calling, emailing etc and pleading with them to stop harassing me, they continue to do so. I am reporting them to the ombudsman becaue this is unlawful
2026幎5æ15æ¥
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Opos Limited ããã®åç
We are sorry to hear you feel this way. We take all concerns seriously and would never knowingly act unlawfully. As we cannot discuss private matters publicly, we encourage you to contact our team directly so we can review your concerns and work towards a resolution.
Hubert was a brilliant very careful andâŠ
Hubert was a brilliant very careful and we trust him
2026幎5æ12æ¥
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Opos Limited ããã®åç
Thank you for your wonderful feedback. Weâre so pleased to hear that Hubert provided such a positive experience and that you found him careful, professional, and trustworthy.
Your kind words mean a great deal to us, and we will be sure to share your feedback with Hubert and the team.
Helpful.
Entirely confused by a bill I received which was sent to me in error. Danny was very helpful in explaining how the matter would be dealt with
2026幎5æ13æ¥
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Opos Limited ããã®åç
Thank you for your feedback. Weâre sorry to hear there was some confusion regarding the bill you received, but weâre pleased that Danny was able to assist and provide clarity on the situation.
We appreciate your understanding and your kind comments about Dannyâs helpful approach. Weâll be sure to pass your feedback on to him.
I feel so comfortable to talk withâŠ
I feel so comfortable to talk with danny he is so polite and understanding person
I really appreciate her for her concern towards costumer
2026幎5æ12æ¥
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Opos Limited ããã®åç
Thank you so much for your kind feedback. Weâre delighted to hear that Danny made you feel comfortable and supported throughout your experience with us.
We truly appreciate your kind words about his polite, understanding, and caring approach. Providing excellent customer service and treating every customer with respect and empathy is very important to us, and weâre pleased Danny was able to reflect this.
Do not give your money to any debtâŠ
Do not give your money to any debt collection agencies. They are a scam and have no legal leg to stand on. Unless your debt is for £1000s a criminal or civil court wont touch it. Costs are to high to bother i have had alot of dealings with so called debt collection agencies my advice would be don't give them the time of day.
2026幎5æ8æ¥
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Opos Limited ããã®åç
Thank you for taking the time to share your feedback. Weâre sorry to hear that you feel this way.
OPOS Limited is a regulated company authorised by the Financial Conduct Authority, and we take our responsibilities to customers very seriously. We are committed to operating fairly and professionally.
We appreciate that situations can sometimes be frustrating, and we always encourage anyone with questions or concerns to contact our team directly so we can help resolve matters in a supportive and transparent manner. If you belive we are contacting you in error please reach out and we will help you resolve the matter
Spoke with a woman called Alison notâŠ
Spoke with a woman called Alison not Gillian she was lovely very insightful had a great conversation and it felt like she really cared, Iâm so glad I picked up the phone to her. It was stress free and very helpful thank you again Alison.
2026幎5æ7æ¥
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Opos Limited ããã®åç
Thank you for taking the time to leave such thoughtful feedback. Weâre delighted to hear that Alison provided such a positive experience and made you feel supported throughout the conversation. Itâs great to know that she was insightful, helpful, and made the process feel stress free for you. Weâll be sure to pass your kind comments on to Alison, as we know sheâll really appreciate them.
Great customer service
I spoke with mark who was friendly and helpful and managed to provide me with a suitable payment plan
2026幎5æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Opos Limited ããã®åç
Thank you for taking the time to leave your feedback. Weâre pleased to hear that Mark was friendly and helpful. Weâll be sure to pass your kind comments on to him. Thank you again for your review.
A spoke to a lovely guy called Darren
A spoke to a lovely guy called Darren! He was so helpful and understanding to my situation! He resolved my issue with compassion! A credit to the company
2026幎5æ7æ¥
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Opos Limited ããã®åç
Thank you for taking the time to leave such lovely feedback. Weâre delighted to hear that Darren was so helpful and understanding of your situation. Weâll be sure to pass your kind comments on to him, as we know heâll really appreciate them. Thank you again for your review.
The young lady Zel made everything veryâŠ
The young lady Zel made everything very clear and was very friendly and and polite throughout whole conversation
2026幎5æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Opos Limited ããã®åç
Thank you for taking the time to leave your review. Weâre really pleased to hear that Zel made everything clear and provided such a friendly and polite experience throughout your conversation. We will be sure to pass your kind feedback on to her.
Danny was very polite
Danny was very polite, professional and very clear on information given.
2026幎5æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Opos Limited ããã®åç
Thank you for your feedback.
Weâre pleased to hear that Danny was polite, professional, and clear when providing information to you. Weâll make sure your comments are passed on to him.
Advisor Shree was very helpful andâŠ
Advisor Shree was very helpful and informative, gave me all the information I needed and answered any questions I had.
Thank you once again for your help getting my account settled.
2026幎5æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Opos Limited ããã®åç
Thank you for your kind feedback.
Weâre really pleased to hear that Shree was able to assist you in a helpful and informative way, and that all your questions were answered clearly. Weâll be sure to pass your comments on to them.
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