I would just like to thank Andrew who assisted me with my query, and who was very kind and understanding of my illness and situation. With his help, I was able to agree a payment to resolve this matt... ãã£ãšèŠã
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I have just contacted opos referance to a internet issue Yvonne was so polite with me she has taken on board what i had to say about the account issue and has helped me in a very big was in gettin... ãã£ãšèŠã
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The wonderful Yvonne called me earlier. She had so much empathy and didnât judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt... ãã£ãšèŠã
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Debt collectors using predatory tactics trying to go after me a debt I have no knowledge of as I have no debts. I can only assume this is a zombie debt they are trying to threaten me into paying. No... ãã£ãšèŠã
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Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
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Meadowbank Street 15, G82 1JR, Dumbarton, è±åœ
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
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Spoke with Danny
Spoke with Danny, fantastic customer service and understanding
2026幎4æ21æ¥
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Opos Limited ããã®åç
Thank you for your feedback.
Weâre pleased to hear Danny provided fantastic and understanding customer service. Your comments are appreciated and will be shared with the team.
Melissa
Excellent service and very understanding and so helpful
2026幎4æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Opos Limited ããã®åç
Thank you for your feedback.
Weâre pleased to hear Melissa provided excellent, helpful and understanding service. Your kind comments will be shared with her and the team.
What a bunch of contradictory crooksâŠ
What a bunch of contradictory crooks tell you 1 thing then do another, cant talk about more than 1 item without you ringing back after each 1 , customer service is ice cold if i could rate no stars i absolutely would, dont give these any money or time
2026幎4æ20æ¥
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Opos Limited ããã®åç
Thank you for your feedback.
Weâre sorry to hear youâre dissatisfied with your experience. We understand your frustration regarding how your queries were handled and the time it took to resolve matters.
We take all feedback seriously and will ensure your comments are shared with the relevant teams for review. If you would like us to look into this further, please contact our customer support team so we can help address your concerns directly.
Very helpful and understanding couldn'tâŠ
Very helpful and understanding couldn't fault them one bit my debts are clear now many thanks to the team great work
2026幎4æ20æ¥
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Opos Limited ããã®åç
Thank you for your feedback.
Weâre pleased to hear you found the team helpful and understanding, and that everything has been resolved for you. Your kind words are appreciated.
Iâd overpaid a debt and they called andâŠ
Iâd overpaid a debt and they called and told me and have arranged the refund in next few days hopefully x I will wait to see hopefully it arrives as lady on phone was lovely x
2026幎4æ20æ¥
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Opos Limited ããã®åç
Thank you for your feedback.
Weâre pleased to hear your experience was positive and that everything was explained clearly. We hope the refund is processed smoothly for you in the coming days.
Your comments are appreciated.
Yvonne was extremely patient with meâŠ
Yvonne was extremely patient with me listing my circumstances and financial woes . I received some great advice and pointers related to my specific complex situation.
Thank you !
2026幎4æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Opos Limited ããã®åç
Thank you for your feedback.
Weâre really pleased to hear that Yvonne was patient and able to provide helpful guidance tailored to your situation. Your comments are much appreciated and will be shared with her.
Absolutely great service byâŠ
Absolutely great service by Yvonne/ivon/evon she provided me well class service she was so helpful and trust me. The first step is to take the first step and she was able to help me do this. She was so professional so kind so friendly and I would advise if you contact OPOS then you should definitely ask for Yvonne/ivon/evon.
2026幎4æ20æ¥
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Opos Limited ããã®åç
Thank you for taking the time to share your experience.
Weâre delighted to hear that Yvonne provided such helpful and supportive service. Itâs great to know she made a positive difference and guided you through things clearly.
Weâll be sure to pass your kind comments on to her.
Gillian was a great help on the callâŠ
Gillian was a great help on the call this afternoon. Thank you!
2026幎4æ20æ¥
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Opos Limited ããã®åç
Thank you for your kind message.
Itâs great to hear that Gillian was able to help you during your call this afternoon. Weâll be sure to pass your thanks on to her.
Chelsea was very helpful and clear.
2026幎4æ17æ¥
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Opos Limited ããã®åç
Thank you for your feedback.
Weâre pleased to hear Chelsea was helpful and clear in assisting you. Your comments are appreciated and will be shared with the team.
Alison was very helpful
Alison was very helpful with my mental health and helping me how to pay my debt back best very good customer service listened paid attention and was very sympathetic however direct .
2026幎4æ16æ¥
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Opos Limited ããã®åç
Thank you for your feedback. Weâre really pleased to hear that Alison was able to support you with empathy and clarity, especially around such an important matter. Itâs great to know she listened carefully and provided helpful guidanceâweâll be sure to share your kind comments with her.
Dan was very polite and helpful andâŠ
Dan was very polite and helpful and done everything to solve my issue
2026幎4æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Opos Limited ããã®åç
Thank you for your feedback. Weâre pleased to hear that Daniel was polite and helpful, and that he worked to resolve your issueâweâll be sure to pass on your kind comments.
Very helpful and understanding
Very helpful and understanding. Yvonne was very kind and well informed.
2026幎4æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Opos Limited ããã®åç
Thank you for your kind feedback. Weâre delighted to hear that Yvonne was helpful, understanding, and well informedâweâll be sure to share your comments with her.
Beware, Scammers
Got a letter from Opos asking me to pay a £254+ which I supposedly own to Scottish Power. I have never had an account with Scottish Power. So how will I be owing them. Spoke to Scottish Power and they could not find me in their system. When a tried to speak to Opos, they refused to help because I wouldnât give them too much personal details which they claim was for security purposes. I was uncomfortable providing too much personal details because already I suspect they are scammers.
2026幎4æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Opos Limited ããã®åç
Thank you for your feedback. Weâre sorry to hear about your concerns and understand why this situation may feel unsettling.
Weâd like to reassure you that we are a legitimate company and are regulated by the Financial Conduct Authority. To protect your personal information, weâre required to complete data protection security checks before discussing any account details. This ensures weâre speaking with the correct person and keeping your information safe.
We appreciate your caution and would be happy to explain the process further if that helps put your mind at ease. Please contact us on 01414283990 or email us at general@oposlimited.com.
Opos Limited ããã®åç
Thank you for your feedback. Weâre really pleased to hear you found the support helpful and understanding, and that it made such a positive difference for you.
My experience was down to the empathyâŠ
My experience was down to the empathy of Yvonne, who was professional, yet so kind. She made the difficult conversations just that bit more calm.
She really was great and deserves recognition for her fantastic manner.
2026幎4æ13æ¥
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Opos Limited ããã®åç
Thank you for sharing your experience. Weâre so pleased to hear that Yvonne supported you with such empathy and professionalism during a difficult time.
Spoke with a love lady called JenniferâŠ
Spoke with a love lady called Jennifer who was very friendly and polite and very patient with me. Very good customer service
2026幎4æ10æ¥
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Opos Limited ããã®åç
Thank you for taking the time to share your feedback. Weâre pleased to hear that Jennifer was able to assist you during your call. Weâll be sure to pass your comments on to her, as we know sheâll appreciate it.
Speaking to Mark
I was anxious before calling i put it off many a time, as i didn't know what to expect, spoke to the agent called Mark very knowledgeable, patient, spoke to me like a human being, was sympathetic I felt at ease, was able to describe my circumstances without any judgement honestly that guy is a credit to opos, unfortunately when the call ended i forgot about the automated review so I thought I would leave it on here
2026幎4æ10æ¥
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Opos Limited ããã®åç
Thank you for taking the time to share your experience. Weâre really pleased to hear that Mark was able to support you in a knowledgeable and patient manner, and that he helped put you at ease during the call. Weâll be sure to pass your kind comments on to Mark, as we know heâll really appreciate your feedback.
The staff was very helpful andâŠ
The staff was very helpful and understanding
2026幎4æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Opos Limited ããã®åç
Thank you for sharing your experience. Weâre glad to hear our team provided helpful and understanding support, and we really appreciate your feedback.
Very helpful
Daniel was extremely helpful and understanding with my unexplained and ridiculous bill claim from outfox energy.
2026幎4æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Opos Limited ããã®åç
Thank you for your feedback. We appreciate you taking the time to share your experience, and weâll be sure to pass your kind comments on to the agent.
Hi I had a call from a lovely ladyâŠ
Hi I had a call from a lovely lady called Yvonne ⊠she was kind and compassionate about my situation and we came to a amicable agreement⊠her softly softly approach was amazing and a breath of fresh air from a debt collection company⊠she must be a great asset to the company and I hope her bosses know this ⊠many thanks Daniel
2026幎4æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Opos Limited ããã®åç
Thank you for taking the time to share your positive experience. Weâre really pleased to hear that Yvonne was able to support you in such a kind and compassionate way, and that you were able to reach an agreement that works for you.
Weâll be sure to pass your lovely feedback on to her â sheâll be delighted to hear it.
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