Optima Health レビュー 

After my most recent dealing with Optima I thought i would leave a review on Trust Pilot and was a little shocked to see some disappointed reviews as these were the polar opposite of my experiences.

Over the last 2 years Optima Health have been working with me and managing PSA testing at my workplace and have been friendly, professional and efficient throughout. My dealings with Louise and Matt have been excellent from initial booking through to site testing and the speedy release of results. I could not ask for a more efficient service

Useless keep cancelling appointments on the same day costing me money.

If I could give less than 1 star I would. This is by far the worst organisation I have had to deal with of late. Unprofessional, poor communication, poor reporting and a data breach to boot - the only thing they appear to do well is chase people for money, other than the fact they charged us twice. The adviser was late for appointment, no apologies. They did not speak about the actual issue raised, no recommendations for adjustment and then sent another person's data back to employee. I've raised a complaint but the advisor was not able to be found to ask about the issues and the complaint was closed.

Optima Health… I can give you both experiences as an ex-employee and as a customer.

As an employer, not great. Don’t care about their staff, management on power trips and work you to the ground. They give their OHAs 5/6 cases a day and tell them to write reports in their own time, not company time. FMA’s are also over-worked and under appreciated.

I then took a job with ScotRail so was referred to them for my medical and it was constant rearrangements, turned up to their Bothwell Street office numerous times and the receptionist is an arrogant tosser not just to customers but staff too!

Don’t work for them and if you’re an employer try and not use them.

I had an extremely negative experience with this company. Despite clearly asking them to stop contacting me, they continued to send unnecessary emails and repeatedly rescheduled appointments for unreasonable and unprofessional reasons. Their handling of communication wasted my time, and they showed a complete lack of respect for basic requests.

When I demanded that my personal data be deleted in accordance with privacy laws, I still felt harassed by ongoing attempts to contact me. This behavior is not only unprofessional but borders on harassment. I would strongly advise others to avoid engaging with this company, as their customer service practices are unacceptable.

If I could give 0 star i would, disgusting and useless.

I wish 0 stars was a possibility. Not only did I used to be employed by this company, I was also hired into a new position with a different company where they were the occupational health provider. After hearing all their usual excuses for their terrible service and how apparent it was that they only care about your money, they were quickly changed as a provider. The technician manager is a manipulative, gaslighting horror show who has no idea how to manage a team

I had a telephone appointment with Optima Health, which left me feeling significantly worse than before the call. I had hoped for reassurance and constructive support, but instead I felt dismissed and undermined.

The assessor repeatedly described Bipolar Disorder as a “manageable condition,” which came across as insensitive and dismissive of the seriousness of the condition. She also told me that performance concerns had been raised by my employer, something that had never been discussed with me directly. I consider it highly unprofessional and inappropriate for this to be communicated in this way.

Although the assessor claimed to have 30 years of experience in occupational health, she demonstrated a clear lack of knowledge and understanding of mental health. It was alarming to think that this could be considered the standard of care at Optima Health. Throughout the call, it felt as though she was more concerned with defending my employer and minimising their responsibilities, rather than supporting me.

The whole experience left me so distressed that I broke down shortly afterwards and had to phone my GP for urgent support. I have been left without confidence in the process or in Optima Health as a provider.

Substandard process and OH review that seemed to be undertaken by an individual who was more intent on speed related performance measures rather than listening to their client and their health issues as exacerbated by working practices.

Hugely ambiguous and error ridden report which my wife refused to accept - messaged them as such and they take nearly two months to respond, by which time she’d had to leave her employment for her own health and wellbeing.

They’ve admitted fault for the majority of the concerns but simply suggest carrying out another OH review with different assessor - too late, and not good enough.

Avoid if you can.

I was sent for OH for some help with dyslexia, nothing performance related. The person conducting the OH barely spoke about dyslexia (in fact it felt like an oversight). They give the report to my employer without consent, they tailored it to a performance management style report (my employer did not want this). Inaccessible portal.

Poor service, unfit for service. Extremely poor.

I have been trying to get into OH for 18 months and applied many times for trainee OHA. They never short listed me. Even declined all my jobs I applied for..I am añ experience nurse and I met all the criteria. I made a complaint to head office I never received a reply. An unprofessional company that does not take complaints seriously. Also did not reply why I was never short listed. Absolutely unorganized unprofessional company

They cancelled appointment and then I complained. Then got a phone appointment, then said I am recording the phone call, something I didn’t have to do. The phone person got funny and hung up and said I didn’t attend. Hitting my head against a wall is more useful than these.

My employer booked a video physiotherapy appointment through this company, and I was extremely disappointed with the service.

The physiotherapist I spoke to was rude, dismissive, and visibly irritated when I asked him to explain basic medical terms. As someone without a medical background, I expected clear communication not condescension.

Even worse, he made stereotypical remarks based on my nationality, which was inappropriate and unprofessional.
This experience made me seriously question whether the staff employed by this company are properly qualified to assess anyone’s health. Based on my experience, I cannot recommend this service to others and would advise employers to reconsider using this provider.

Felt like they were reading of a script . No empathy wasn't interested in my mental health/angsiaty, told me what I already got told by my doctor felt like they didn't have my medical records to even make a proper assessment and signed me off on my first appointment.not happy at all ... seems like there not even medically trained and what they say over rules what your doctor says .. waste of time .why the people I work for use this appalling company is beyond me . Money to push a couple of keys on a keyboard.

Had an appointment with them recently. Zero empathy and I did not felt like my health was a priority to them. Not sure if they are even incentivised to care about my health. I wish my company used a different provider.

It is extremely difficult to schedule an appointment with this organisation and when you manage they don't show up, again and again. The customer experience team never respond to you, and the admin staff need to be told the same thing over and over and it never seems to register.

Terrifying that these people are responsible for making important decisions about peoples lives and health when they can't even attend a simple Teams meeting or answer an email.

Can't wait to receive a response telling me to email the Customer Experience Team who never respond!

Firstly, just look at their other reviews on this website. Also, it seems that Optima Health are starting to respond to these poor reviews. They are requesting for you to contact their “Customer Experience”. I complained to their “Customer Experience” twice when I was consulted by them and it was a complete waste of time. They just blame everyone and anyone apart form themselves. They then state that they will no longer communicate with you as their case your complained about is closed and final. They are just marking their own homework, so don’t waste your time
I was refereed to Optima Health from an Employer. I was for this company to provide a Medical Health Report on myself. However, from the very start all they did was stall and not do anything. You have to contact them to ask for updates. When they did do something, they mostly got it wrong. When you question It, they just made up something to fob you off. They can’t even do simple admin tasks to process their own procedures.
Not only that, they told untruths about requesting medical records and the time it takes to get these medical records from GP’s and Specialists.
They are absolutely no empathy when dealing with people. They conduct themselves in a very poor way, they say one thing one minute then say something else in the next breath. Also, every time you contacted them your got to speak with someone different who just says “I am your Senior Customer Service Delivery Manager for your application” You then have to explain the same thing each time over again.
One example of this was I was told I would have a consultation with their specialist that is familiar with my Employer requirements. They even cancelled my first appointment and made another stating I had the wrong consultant. It then turned out that that consultant I had was not the right consultant, it was a complete shambles, in competent waste or time.
Another example, they also told me they had not got my singed declaration to release medical records, which they did have. They then told me they had requested these medical records. I then came to find out they did not request them
All in all, it took about 8 months to complete just one report. That was only because I had to keep contacting them to make any progress. I’ve got to say this is the worst company I have ever had to deal with, please just avoid.

Optima Health employs people who create OH Reports on order of employers, which contribute to the sick employee's dismissal.
This was my case. The report contained false information and speculations that my employer used against me. I alerted Optima Health that such a situation existed and asked for their competences, but no response. I warn other employees, be careful with Optima Health.

This is a response to the many comments below from employees who clearly don't understand the process. Firstly when a company makes referral to an occupational health provider they sign a form completed by the referring company, usually HR or manager, relating to the process and agreeing to a report being sent to the employer following the consultation. Occupational health providers are not under the same rules as GPs sending out clinical information about their patients but an employee does have the right to see a report before it goes to an employer or refuse its release. But some companies include clauses in employment contracts about compliance with such as occupational health. There are massive time constraints on those carrying out the assessments and they have a lot to get through in a very limited time. Occupational health providers are under enormous pressure from the companies that engage their services. There are many employees who see occupational health as a way to get what they want irrespective of validity.
To virtually all the comments here; read what you sign prior to any consultation as your company does have the right to end your employment if you disagree with any contractual commitment.

I would totally agree with all the above statements, don’t listen to what you have to say and criticise you and your comments. Unprofessional ways of testing your abilities. Absolutely waste of time and money .