Opusbroadband レビュー 

Appalling customer service. I emailed asking if they could check availability for my address as I couldn't do it online without providing my phone number. They took over 6Gi/6G Internet, and when I tried finding availability at 6Gi, they repeatedly called me, multiple times a day, for weeks - I didn't want this to happen again, which is why I emailed, as I'd rather have a written quote to consider due to being autistic and having ADHD. I really struggle with phone calls and can't process verbal information as well as I can process written information. Opus Broadband's response to my polite request to see if there's anything available for my address? One word: "SPAM". That's all that was sent back to me. I know what company not to use now, and I'm actually flabbergasted that they thought this was an appropriate response to an email requesting an adjustment in contact methods due to not handling phone calls well.

Scottie the engineer was polite friendly and efficient gave us lots of advice on how to get the best out of our internet.
Thank you this company really does its best to keep the service running smoothly.

Got my 100mbps broadband, its faster than my 300mbps before at virgin, Ross and his team did a good job.

Had this broadband over a year and quite frankly it’s not a service I would recommend to a friend I’ve had loss of service a few times communication I think is poor when broadband is down on the upside you can easily get through to the tech department with an apology waiting for you in my case not much else my opinion think twice

it was really good service great experience as well

Hi guys

I got my opus broadband 2 days ago and ive not really used it yet as I'm still on my previous provider at the moment but the I turned will have a good use this weekend.

I have 1 good mention to the guy who fitted my router. He was amazing. Very kind and considerate and as quiet as could be with having a baby with me. He explained everything clear and easy to understand and cleaned up basic messes before he left. This guy deserves a pay rise!!

Now the negative feedback.
Unfortunately the person/people who do the scheduling i personally think need retraining. My appointment was changed 4 times and I was finally scheduled in... for an afternoon... right in the middle of the baby's nap time even though I requested multiple times I needed a morning appointment. If there was retraining or at least an understanding that certain people can only do certain times I would raise my review to 5 stars.

All in all, the installer was amazing but the head office has some improvements to make

The lads who installed the WiFi were professional and thorough.
No mess left. Job well done.
Easy to chat to and a pleasure meeting them.
Ross explained the technical side in layman's terms.
Big thank you to Ross,Scotty and Andy.

98% I didn't have milk and sugar. 😄
Have a good day lads..

Very helpful service, from start, quick installation, very polite helpful engineer, thoroughly happy in everything.

Scottie the engineer/magician, was really thorough and helpful. He spent alot of time sorting out everything and all the issues that I had. Very helpful and friendly. Thank you so much.

Scotty attended and after having many ongoing issues he replaced the receiver and fixed the problems. A credit to the company

Perfect installation by Scotty very friendly and professional

Scotty was great very good at his job

Just had a install and can honestly say what a good lad u have working 4 u,scotty is,careful,polite, and explained everything I asked him,i just hoping your Internet is as efficient as your member of staff was,only time will tell,

He was really amazing set up with no problems very friendly to and quick well mannered and clean up after him self will be recommended u to friends

Scotty the installer was very professional and made sure everything was right on completion of the job

I am fedup with the Opus broadband services. I have been using this service for the last 6 months and every other day its is down. I think it is time to say good buy to Opus and join a better network.

Grate work, really nice workers done a grate job thanks lads Andrew+scotty

Engineer Scotty visited to fix my internet. Nice, friendly guy. Explained everything that had gone wrong and how he was fixing it. Back up and running in no time.

Brilliant service micheal and scotty brilliant engineers 10/10 Guys well done

I had Scotty from OpusBroadand and he was supper he put 1000% effort on to get my issues resolved and he did not finish until I was satisfied. Excellent Scotty it was a pleasure having u.

Ruby Sheikh