Orbitz レビュー 1,218

I experienced an issue with my order and attempt to reach out to the support but respond very slowly. Many hours sometimes with no response which makes me frustrated. Also I request refund since no work was done as per my need but procedure was not clear and it consumed too much time. Poor experience with support side.

Due to circumstances beyond my control, my plans changed - I attempted to cancel a reservation completed through Orbitz (expedia) THREE weeks in advance of the date of check-in. I called this specific hotel to ask to cancel and was told I could but should do it through the company I made the reservation through. I called the Orbitz and was told they would need to contact the hotel. This back and forth resulted in a decision by them to not cancel the reservation. Again, it is over THREE WEEKS IN ADVANCE. This makes zero sense to the customer. I will no longer be booking through Orbitz. I will be avoiding Days Inn. How these two companies can ever make a pledge to respect the customer is beyond me and deserves to be publicly called out.

AVOID!
My dad booked a flight for my sister and I to fly from the US into Munich using the airline Icelandair. We had a connecting flight through Iceland. We had been looking forward to this trip for over a year.
Fast forward the day before the flight, I was able to check in to our flight without problems. The only issue was a little exclamation mark symbol appeared next to my sister’s name, and we received 3/4 boarding passes. Her boarding pass for the first flight was not received and a message appeared saying “pick up boarding pass at airport counter”.
The day of the flight we arrived 2 hours early, and we went to pick up the missing boarding pass. The representatives of Icelandair then said she was not allowed to fly due to EU laws, because her passport expires June 2026.
I contacted Orbitz customer service to ask about transferring or refunding the flights. They said this is not an option for the tickets that were purchased, even when the situation was outside the traveler’s control.
They apparently called Icelandair to see if they could provide a transfer or refund, and apparently the airline said no because “the EU law is written on the airline’s website and the airline’s rules state all travelers must have documents and passports in order by the day of their flight”. I pointed out that I was unaware of that since the tickets were booked through Orbitz, not the airline website, and that EU passport law is not explicitly stated on their website; therefore this was unavoidable. Their response was “we’re a travel agency, we don’t know every rule and restriction an airline has”.
This lack of accountability and shift in blame onto the travelers is unacceptable. They basically scammed us of our money.
Had this situation been handled differently, with more understanding of the situation and a willingness to help, I would have been happy to continue using Orbitz. However, I hope the $1,700 they kept in this situation is worth it, because they are losing out on customers that would have given them even more business. My family will no longer be using Orbitz and I will be spreading awareness to my friends to avoid using Orbitz. In the end, they will be losing more profit than they earned from our situation.
As a travel agency, you absolutely should be aware of airline rules and restrictions if you’re going to punish your customers for situations outside of their control.

I wish i could give 0. This is basically a torture rack imitating being a travel agency.

I booked my flight in January 2026 for out of Orlando to Rochester, New York April 25. I checked the booking to make sure there was no changes and the booking was no longer there. I called Orbitz. They said it was canceled in January and I received a refund. I never did receive a refund. I’m afraid this is probably a scam and now I’m gonna lose a lot of money on the cruise I booked. I am very unhappy and I see this is happened to more people than me so I warn people not to book through orbit until they can fix. Whatever problem is going on.

I was moving and needed a large vehicle. I flew into town for one day to get everything done. Despite multiple confirmations leading up to my booking, the vehicle was not available when I arrived. I had to give away or throw away a lot of things. Customer service apologized profusely but not much customer service can do when the product is faulty.

I booked through Orbitz and was extremely disappointed. The website was confusing, and after being charged multiple hidden fees, I encountered a major issue with my reservation. I reached out to customer service hoping for help, only to find that they have no real power over cancellations or hotel policies. Whatever the hotel decides, that’s final — Orbitz cannot intervene or resolve anything.

After spending so much money, it’s shocking how powerless their support team is. They cannot fix problems, reverse fees, or negotiate with hotels on your behalf. This experience was incredibly frustrating and disappointing. I expected at least some support from a major travel platform, but clearly the hotels hold all the power, and Orbitz customers are left stranded.

I’ve cancele a flight 2 months ago which they said was refundable within 24 hours and said my refund was processed on that same day and it should arrive in my account 7 to 12 business days. Days passed and I talked to about 5 costumer agent who kept confirming it. Till the last costumer agent told me she was “calling” American Airlines to confirm if they got my refund and told me they already sent it to make sure I contact my bank. I contacted my bank they said there was no refund from them. I tried talking to another costumer agent saying I was going to file complaint and they put me in a call with a supervisor who was so rude on the phone told me was gonna check my flight and never got back on the phone again. They wasted all my time and I felt like a complete fool! Don’t trust this company when you cancel flights!!

I have used Orbitz for many years, but I'm DONE now! My out-of-state room was given to someone else! I booked it several weeks before my trip. I was on hold for over 2 1/2 hours trying to get resolution, only to be told another rep has to help me since I purchased a "package". I was on hold for another 2 hours (4 1/2 total), I took a phone screenshot. Finally I was offered $150 refund, but before the transaction was complete the rep hung up! I'm deleting this App after 15-20 years. Goodbye!

This has been the worst airline booking experience I’ve ever had. I purchased a ticket under the expectation that my entire trip would be with Frontier Airlines, only to later discover that one leg was booked on Spirit Airlines without clear disclosure. I have never chosen to fly Spirit, and this substitution was both misleading and unacceptable.

When I attempted to resolve the issue, Spirit Airlines offered a “refund” only if I paid a $99 fee—and even then, it would be issued as a credit rather than a proper refund. This is not a reasonable or fair resolution.

Furthermore, Orbitz’s handling of this situation reflects what appears to be a bait-and-switch tactic. The lack of transparency during booking and the poor quality of customer support only added to the frustration.

This entire experience demonstrates a serious lack of accountability, transparency, and customer care. I expect better from companies operating in the travel industry.

​The Final Review
​"Orbitz’s inability to reach the hotel for my weather cancellation is unacceptable. Despite claiming numerous contact attempts, they were unable to provide a resolution. This experience has highlighted an antiquated business model that fails to deliver when customers need it most. I am moving my business to modern, AI-driven travel resources that provide better efficiency and support. Persistent service failures like this will inevitably drive your remaining customer base to seek better alternatives."

I booked a one-way flight from Nigeria to Ghana through Orbitz. I showed up at the airport and was told at the counter that my name is not coming up in the system, so I was not allowed to fly. This was way back in December. It is March and I am still trying to get my refund. I will not fly with this airline again.

We have used Orbitz for years. Customer support has never been good but this time it's been terrible. I believe I was talking to an AI Bot who was not helpful nor was the call productive. It's utter nonsense dealing with their customer support. This will be our last time using their services. It's just not worth it.

Cancelled a trip online booked through Orbitz for my wife and myself. Received full airline credit for the cancelled flight on two airlines for my wife and myself. Went to rebook the trip for slightly different dates, for my wife and myself. Impossible to apply the credits, one for my wife and one for myself, online. Called Customer Service. On hold an hour and 20 minutes on a Tuesday night, then on with the Agent 30 minutes. Gave up in total frustration. This is not the first time. I must be crazy for trying to use this useless service.

If a fraction of a star was an option, then I would give Orbitz that. Don’t ever purchase the insurance. Absolute scam.

They overcharged me, they upped the price sometime between making the reservation and paying for it. Went to the their so called customer service which was a joke. Gave them all the information only for them to connect with some lawyer scam site to resolve my issue. I am done with Orbitz. Too cheap to have a "real" customer service department. Will NEVER book with them again!

Booked a hotel on Orbitz. It never appeared on my itinerary so I assumed something went wrong and therefore booked a second room. Turns out I had two reservations and was charged a cancellation fee for the first reservation. Hotel claimed was Orbitz' problem. I called customer service three times. They would tell me I made the first reservation directly with hotel ( later they admitted they placed it after i found an itinerary number), then claimed that it was cancelled and I received a full refund ( again they later changed this story when I told them I hadn't pre-paid for the first reservation and therefore wasn't entitled to a refund). They then told me to deal directly with the hotel, which , of course, was of no use. Two observations. First customer service just shoots from the hip denying responsibility until you prove them wrong. Secondly, they (and the hotel) can simply blame the other guy until the customer just gives up.

So many flights changes last min customer service terrible wrong seats assignments will never ever use them or recommend them to my friends and family

They lie. They don't keep their database updated. They all around offer poor service.

I've been waiting almost a week for a refund around an itinerary that has nothing to do with me and everything to do with their poor business practices.

Long story short, one hotel was bought out, but did not transfer their orbitz account. I rented a room from the 'old hotel' at the same address on Orbitz. Office was closed the day I showed up, no room, no service. Listing on orbitz was apparently defunct for quite some time and/or owned by the previous owner. It was never transferred to the new owners.

So not only is the hotels' issue to straighten this up, it's on Orbitz's shoulder to keep their database up to date and refund me while they chase down what happened. They've wasted so much of my time, I may send them an invoice.

They've said every day they're investigating and your refund will be done on the 19th and today is the 20th. It's still not here and they say wait another 24 hours? If it's not here by tomorrow 6pm est, I'm issuing a charge back.

Give me my freaking money back you penny pinching, poorly managed, craphole where my money goes to, only to never return. This was my last reservation through this app.