Travelocity レビュー 8,688

I made a big mistake dealing with this company. I wish I had looked at these reviews before I did. Booked a room in London, then I noticed it is a “2star” hotel. Did a little more research & saw comments like “lift was broken, had to walk up 4 flights”. Beds were small & saggy, problems with shower, water pressure, etc. so then I cancelled, but noticed a charge for it. Travelocity said I is “non-refundable” this will not stand! I will be refunded my money or I will take an unhoused person off the street & have them stay there!

I attempted to be a Travelocity customer (travelup.com). I went to the website, as advertised, and tried to book a room for the following night. After I enter all the information to book the room, the website gave an error and it was not able to process at this time. The message gave a phone number to call and deleted my card information. The phone number could not be completed as dialed, the first attempt. The following attempts all led to a computer saying each option was not available. I was calling early on the evening, not in the middle of the night. So, website does not work, phone does not work, nothing accomplished.

I booked the room on the hotel's website. No problems and slightly higher cost.

A day later (the following evening) I received an email from Travelocity / Travelup with an odd confirmation number for this hotel. This was the night I was to stay at the hotel. Again, my calls and email go unanswered. The next day, after my stay, I receive a rude email trying to tell me the room was booked and there was no refunds available.

Basically, they take your credit card information without your knowledge and try to charge you. Possibly respond after the booking night in question and act like you made an approved / confirmed purchase.

False advertising .
Misleading.
Scam your money.
Fake a confirmation to justify the scam.
Knowingly offer a fake phone number.
Do not respond to emails when you ask for details or proof.

They might let you hope for a lower price, but the hard money scam is not worth it.

Be wary of refunds with Travelocity. If for some reason you can't use a airfare in the time they alot, you lose. Be wary my friends be wary.

We spent the first 2 1/2 days at our resort waiting for Travelocity to pay the resort. The resort allowed us to check in late Saturday afternoon, later that night they said the room wasn’t paid for. The gave us till Monday noon to either pay $1400. Or check out (we were in Costa Rica). I was unable to physically talk to anyone with Travelocity (all conversations were done via chat). Extremely disappointed and will never book with them again. My brother and his wife had the same issue (same trip).

I booked through Travelocity a suite in Holbox (February 19–27) — a bright room with a kitchenette and balcony — along with a plane ticket.

Three days before departure, I find out on my own — by contacting the hotel directly on WhatsApp — that it is closed for maintenance, and that they are offering me a room in one of their other hotels: a real downgrade, meeting none of my criteria. Travelocity had not communicated anything to me.

What followed were 3 consecutive evenings in chat with different representatives — more than 6 hours of my time. Here is what I experienced:

• Their representatives were waiting for the hotel to respond — which never happened.
• Instead of researching and offering alternatives, they asked me to search for equivalent hotels myself. I did. My suggestions were refused, with no alternative proposed.
• Promised callbacks that never came — I had to follow up every single time.
• 24 hours before departure, they finally offered a refund — but only for the hotel. For the plane ticket, I was told to deal directly with the airline myself.
• When I refused this half-refund without having any accommodation solution, they informed me they would not cancel the reservation but would reimburse me anyway.

Had they told me this 3 days earlier, I would have been spared all of this stress.

I travelled anyway, in a state of extreme stress. Once on site, the replacement room was so inadequate that we had to find another one ourselves, after an exhausting day of travel.

We had been looking forward to this trip for months. It turned out to be a highly stressful experience, largely due to Travelocity and Expedia. Zero proactivity, zero solutions, zero consideration for the customer. Avoid at all costs.

A travelocity agent cancelled my flight and rebooked me for an earlier flight without my knowledge, resulting in no-show. I reached out to Travelocity. They confirmed the mistake and guaranteed a refund in writing, but warned me that if I pursue a refund with my credit card company, they would not honor the refund. To my surprise, after guaranteeing the refund, they submitted a claim to the courier stating that “I” requested the refund due to a death. This was a lie. I realized at that point that I had been scammed. When I reached out to my credit card company to dispute, Travelocity claimed that they had no responsibility as the travel agent and that it was up to the courier to refund. Based on that, I was denied a refund of about 5,200 USD.

I have no words to express my disappointment as they lied to the courier to cover a mistake that they made, then as a result I was denied the refund.

We’ve used Expedia companies since for over a decade. Until now. Military should not use them. Not military-friendly. Military schedules change constantly, even last minute. If you can’t honor that…sorry. We were within hours of cancellation window and my husband’s command changed his move date. The rental car was sure they would do what they did and honor the cancellation, and refund the partial payment. Nope. I spoke to a foreigner who was as helpful as they could be with a script—(so you know Expedia is paying Pennies on the dollar just to tell US consumers, “sorry we’re not refunding you. Their emails do not have adequate support contact information. They intentionally make contacting them shady and as labor intensive as figuring out the Sphinx. Email comes from CarRentalsBookings, transaction shows CarRentals.com, links take you to Travelocity.
That said I hope Enterprise can honor online and 3rd party pricing.

I booked a flight for a friend and I and my friend can't go due to financial struggles and they absolutely will not refund his ticket blaming the airline. The airline says only they can refund the ticket. I went round and round with both and the closest I got was a trip voucher for not me the guy paying but for the friend who can't go or afford to go anywhere.

This store is close to me,clean and fairly well supplied. I am so frustrated however because they NEVER honor their sales. Again today two of my four items were not honored as priced. Signs are very visible and I am told “”Oh no we cant give you that price. Pointing out the item is exactly as advertised means nothing. They just pull the signs and go about their business.

I did a booking at around 8pm while right near the hotel. I used Travelocity for find a hotel close by when we were done driving for the day. Seemed easy enough. I put in that day's date and searched. Found a hotel chain we like and booked. Paid online and immediately got a confirmation FOR TWO WEEKS LATER. I know I had input the right dates because my wife worries about stuff like this and asked me to make sure it was right before inputting my CC info.

I called Travelocity immediately and told her their system had rolled the reservation to a different date. Initially she told me it was because it had turned 8pm as I made the reservation and their system won't take reservations for the same night after 8pm. (not true) She then pointed out that I hadn't paid for cancellation, which wouldn't have made sense since it was after the last date you could cancel.

Clearly this was a glitch on their end, but she had no intention of helping. She said she could help only if I had taken screen shots each step of the way to prove it was their system. Who does that?!

I booked a car that clearly stated free cancellation. When I went to cancel, Travelocity said they would have to "check with the car company" and it would take 48 hours but they were sure they could help me cancel.

It should have been just a matter of a few clicks but somehow there was a glitch.

So I waited. THEY DID NOT HELP ME and I had to pay the full price. Couldn't even get a partial refund. Multiple lies and I was very unhappy. I contacted customer service later and they tried to say I was a no show. I sent them copies of our emails but Travelocity still would not help me.

In order to cancel a trip I booked (within 24 hours) I needed to cancel each part of the package I booked....a package of flights to and from and a car...one at a time. so I am out $1000!!! Will never use them again.

Over an hour wait for customer service, multiple non refundable flights. Can't even credit or move reservations properly.

I had paid for a round-trip flight to Dubai for a business conference. When all the news reported a war between Israel and Iran, I canceled my flight. Even though it was a non-refundable ticket they gave me credits and told me I should have waited until the airline canceled my flight which literally the day before my flight. I wanted a cash refund because who would fly to a country while there is a war going on and you don't cancel those flights.

Stay far away from this company. Customer service is a complete waste of time. 3 to 4 hour wait and all they do is apologize. Empty apology. Then they have these “policies “ in place to benefit them. Go figure. Had a trip planned to Puerto Vallarta, then the drug war broke out and I couldn’t even get a refund on my plane tickets. Their policy prevented that. Not a good experience.

Overall, the site was easy to use and provided adequate information and rates for flights, car, hotels I booked.

What was frustrating was how little information the airline, car rental, hotel knew about what I signed up for using Travelocity. It was as if they all knew I was coming but tried to sell me on things I had already purchased or signed up for using Travelocity. Each interaction seemed exasperating for me.

Notre Papa est décédé cela fait 1 mois nous avons beau relancer le service Client de Lasminute rien n’y fait, nous avons le droit à un remboursement en cas de Décès d’un proche
Je ne comprends pas cette façon de faire, peut être non t’ils pas de Parents…

This business is straight trash. Our trip to Bahamas was canceled due to no flight crew showing up. They won’t refund a dime after shelling out over $4k for a trip we can’t use now. Customer service sucks management is awful and it’s a straight scam. Last I checked when you pay for something you should receive it , if you don’t you should be reimbursed. Simple math

I've used Travelocity for at least 28 trips over the last 7 years for various hotels, car rentals, flights, and events all over the world. I've never had a problem. Sometimes using third-party booking agencies can make getting refunds or resolving disputes a little trickier, but that's the price of using a third-party booking agency - especially one that doesn't charge a booking fee.

There's just no reason for a Trustpilot score that makes them look like a fraud. Actually, makes me worry that I can't trust Trustpilot to differentiate legit services from scams.

Stayed at the blue dophin hotel in Etié Pa. Words Expérience ever. DONT GO THERE. The owners goss iIN your room and goes thRU YOUR STUFF. BAG LEAVES YOU NOTES ON YOUR STUFF SCARY FEARED FOR MY LIFE. NEVER TURNED THE LIGHTS OFF DE ONT GO THERE PAY EXTRA SONEWHERE ELSE. I HEARD FROM THEGUY NEXT DOOR .. DISCLAIMER NOT SURE IF THIS IS TRUE its just my expérience that he tried to get him toset the place on fore for insurancenfraud. If bə to afraid y closey êtes.