Original Duckhead レビュー 

176
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I have had a query with Original Duckhead with regards to my recent purchase. They have been very quick responding to my query and have kindly sent me a replacement. They have been very understanding... もっと見る

企業が回答しました

5つ星のうち5の評価

I had a really great experience with Original Duckhead’s customer support. I purchased one of their umbrellas from a local boutique and unfortunately discovered it was damaged when I opened it. I reac... もっと見る

企業が回答しました

5つ星のうち5の評価

After just over a year, I noticed a non-structural component of my umbrella had come out. I reached out directly to the company and received excellent help and resolution, despite having bought the um... もっと見る

企業が回答しました

5つ星のうち5の評価

o Duckhead Original é um mimo, suas cores são incrivelmente alegres, dá vontade de ter todos, usar como uma peça do look é a solução! Estou no Brasil, comprei e em poucos dias recebi meus Patinhos, e... もっと見る

企業が回答しました

企業情報

  1. ファッション アクセサリー店

当該企業による記述

We are a woman owned and led Company dedicated to producing joyful, functional, and considered designs. We work with recycled, recyclable, biodegradable, and sustainably sourced materials.
 Our umbrellas are handmade using age old techniques adapted to our modern-day usage and built to last beyond the season. Our design ethos is simply that a well-made and fit for purpose umbrella can be both functionally useful and a coveted accessory cherished for many years.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

176件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

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ネガティブなレビューの 100%に回答しています

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4.6

すべてのレビュー

(176)

過去12か月のレビュー数: 40

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Love this brand

Love this brand. The umbrella is sturdy and cute

2022年6月30日
自発的なレビュー
Original Duckhead ロゴ

Original Duckhead からの回答

Hi Arthur

Thank you for your kind words and your review!

Best regards,
Original Duckhead Team

5つ星のうち1の評価

The order has not arrived

The order has not arrived, it's been almost 3 weeks since the initial order was placed.

2022年6月29日
Original Duckhead ロゴ

Original Duckhead からの回答

Hi Patrick, very sorry to hear your order has been delayed. I can see your order was dispatched 15 June. We have contacted Royal Mail and they have indicated your order is still on its way and is not lost. It will be with you early next week at the latest. We have just been notified that Royal Mail are currently experiencing delays dispatching to the US. Please feel free to email us at hello@originalduckhead.com. We apologies for the inconvenience. Best, Morgan

5つ星のうち5の評価

Lavender Duckhead Umbrella

I Purchased the lavender Duckhead umbrella. After much thought on deciding which colour to buy I got the lavender to match my phone 😁
The umbrella came perfectly packaged.
The umbrella is wonderful, I couldn't be any more happier. Thank you!

2022年6月26日
Original Duckhead ロゴ

Original Duckhead からの回答

Hello

Thank you for your review and we agree, matching your umbrella with your phone is a must!

Best,
The Original Duckhead Team

5つ星のうち5の評価

So happy with my new umbrella!

I’m so pleased with the experience I had when placing an order with Duckhead. The umbrella is amazing quality and a joy to use on a rainy day! It also arrived quickly and Gabriel provided excellent customer service when I had a few queries about the order. Highly recommend!

2022年6月22日
自発的なレビュー
Original Duckhead ロゴ

Original Duckhead からの回答

Hi Emily

Great to hear this, thank you for your review!

Best,
The Original Duckhead Team

5つ星のうち5の評価

Happy with my purchase!

Fabulous product, great service and I am super happy with my purchase. Quirky and fun!

2022年6月6日
Original Duckhead ロゴ

Original Duckhead からの回答

Hi!

Thank you for your order and your kind words!

Regards,
Original Duckhead Team

5つ星のうち4の評価

Duck head excellent customer service

Duck head were really helpful in answering my enquiry quickly and arranged for delivery to be switched to overseas at no extra cost, saving me time and money and worry. The gift arrived on time and was a big hit. Thank you so much for making everything so easy. And a great quality product that looks and feels excellent.

2022年6月1日
Original Duckhead ロゴ

Original Duckhead からの回答

Hi Monica

We are happy to hear that your gift was a success! Thank you for choosing our products.

Best,
Original Duckhead Team

5つ星のうち5の評価

o Duckhead Original é um mimo

o Duckhead Original é um mimo, suas cores são incrivelmente alegres, dá vontade de ter todos, usar como uma peça do look é a solução!
Estou no Brasil, comprei e em poucos dias recebi meus Patinhos, estou apaixonada por eles e com certeza vou comprar outros.

2022年6月1日
Original Duckhead ロゴ

Original Duckhead からの回答

Thank you for reviewing us!

5つ星のうち5の評価

from a customer who will definitely be back for more!

my order was shipped out to me very quickly and, on arrival, my items were well packaged (but not so well packaged that i had to fight tooth and nail to get to my goodies! 😆) i’m really happy with the service that i received and am sure i’ll be back for more lovely ducky brollies in the future - one in every colour/print is the long term goal!

2022年5月31日
Original Duckhead ロゴ

Original Duckhead からの回答

Hi Madeline

Thank you for your kind words and for taking the time to review us!

Warmest regards,
The Original Duckhead Team

5つ星のうち5の評価

Great product, great customer service

I bought an umberella from the online shop but was concerned when it hadn't been delivered after several days. I phoned them to let them know it would have to arrive within the next 4 days or it will be late for my wife's birthday. It seemed it was lost somewhere with Royal Mail so they sent a replacement first class and it arrived in time.
Very happy with the service and my wife loves the umberella.

2022年5月24日
Original Duckhead ロゴ

Original Duckhead からの回答

Hi Rich

Thank you for taking the time to review us! We are glad to hear the present was delivered on time!

Best wishes,
The Original Duckhead Team

5つ星のうち5の評価

Perfect

perfect fast and so cute

2022年5月19日
Original Duckhead ロゴ

Original Duckhead からの回答

Hello Mehmet

Thank you for your order and for taking the time to leave us a review!

Regards,
The Original Duckhead Team

5つ星のうち1の評価

Never arrived

Unfortunately till this moment have not received my order. I have contacted you since 03/May with the issue and till this moment it is not resolved. I find it quite awkward for an order of 86£ to be delivered with a simple Royal Mail

2022年5月7日
Original Duckhead ロゴ

Original Duckhead からの回答

Hello

Thank you for taking the time to leave us a review. We are sorry to hear about your experience. We have contacted Royal Mail as we can see that the order has been delivered to your address, but unfortunately, we are still waiting for a response.
We appreciate that this takes longer than usual and we are sending you a new order with a different shipping provider, hopefully, you will receive it by the end of the week.

Thank you for your understanding and patience.

The Original Duckhead Team

5つ星のうち2の評価

Cute but crappy quality

I ordered two umbrellas. One is faulty. I emailed ODH to find out how they are going t resolve the defective item they shipped to me. They are as silent as the duck head.
The umbrella is cute looking, but it is of poor quality, especially when it has a dodgy mechanism and they do not do anything to resolve the issue.

2022年5月3日
Original Duckhead ロゴ

Original Duckhead からの回答

Hello there

Thank you for getting in touch and for taking the time to leave us a review.

We are very sorry to hear about your experience and it's important we try to get this right for you. Please accept our apologies for our delayed response as our business was closed during the Bank Holiday.
I can see that our customer service has contacted you today regarding this and we will do our best to rectify this as soon as possible.
Please do not hesitate to contact us if you have any further queries.

Thank you,
The Original Duckhead Team

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