Original Mask Company レビュー 

Original Mask Company からの回答

2020年8月10日

Hi Sue,

Thanks for your feedback, and I'm really sorry that your experience with us hasn't been positive.

With regards to the quality of the masks, we're sad to see that you were disappointed. The majority of our customers have been really pleased with this economical option. The masks provide protection however they are not listed as, and indeed are not, 3 ply. We undertake regular quality control of the masks, and following customer feedback we now also stock a UK hand-made, cotton, 3 ply face mask, with interchangeable filters.

We aim to satisfy all customers through our products and our service, however here I see you feel we have fallen short of the mark. We have been corresponding via email, and I have issued a refund for your products.

Best,

Finn

Original Mask Company からの回答

2020年8月2日

Hi there Mrs Neilson,

Thank you for your feedback and I'm really sorry to see that there has been any confusion. We don't state anywhere on our advertising or our website that our products are made in the UK, unless it is on a specific product that is indeed made in the UK.

Following customer feedback, we now stock a UK handmade reusable 3-ply face mask. We state that this mask is made in the UK but only on adverts specifically for that product.

Regardless, we don't wish to mislead any customers and we'd love to help resolve this problem. If you email us at info@originalmaskcompany.co.uk, we can come to a resolution.

Thanks,

Finn

Original Mask Company からの回答

2020年8月2日

Hi James,

Thanks for this, and sorry to see that you haven't yet received your goods. I can only apologise for the frustrating delay on behalf of the courier. We have been speaking via email, and can continue to resolve this issue through there.

Thanks,

Finn

Original Mask Company からの回答

2020年8月2日

Hi Vishnu,

Thanks for your feedback, and I'm sorry that your experience with us hasn't been positive.

With regards to the quality of the masks, I'm really sorry that you were disappointed. The majority of our customers have been pleased with this economical option. The masks provide protection however they are not listed as, and indeed are not, 3 ply. We undertake regular quality control of the masks, and following customer feedback we now also stock a UK hand-made, cotton, 3 ply face mask, with interchangeable filters.

We aim to satisfy all customers through our products and our service, however here I see you feel we have fallen short of the mark. We have been corresponding via email, and I have issued a full refund for your products.

Best,

Finn

Original Mask Company からの回答

2020年8月1日

Hi there,

Thank you for your review, and we apologise that your order isn't with you yet. We would love to help out and take delays in items arriving with our customers very seriously. I've just followed this up with an email to you so we can remedy any problems!

Thanks,

Finn

Original Mask Company からの回答

2020年8月2日

Hi there,

Thanks for your feedback, and I apologise that you have had a negative experience buying with us.

Firstly, I'm sorry you didn't get your masks arrived a day late. We appreciate that many of our customers urgently need their masks and thus a days delay can be very frustrating.

With regards to the quality of the masks, I'm really sorry that you were disappointed. The majority of our customers have been pleased with this economical option. The masks provide protection however they are not listed as, and indeed are not, 3 ply. We undertake regular quality control of the masks, and following customer feedback we now stock a UK hand-made, cotton, 3 ply face mask, with interchangeable filters.

We aim to satisfy all customers through our products and our service, however here I see you feel we have fallen short of the mark. We have been corresponding via email, and I have issued a full refund for your products.

Best,

Finn