Tree perfect. Packaging could be improved as the packaging was slightly damaged, but we were luck the tree inside was alright. Might be a good idea to have slightly heavier cardboard to protect tr... もっと見る
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レビュアーのコメントを見てみましょう
Ornamental Trees are a good company. Easy to order, pay, etc. However the delivery company XDP swamp with emails before the package is even with them. I just want to know when the parcel is on its way... もっと見る
I am quite disappointed with the trees. Both of them arrived looking very shrivelled and in need of water. Even the delivery driver commented on their poor appearance. The netting they were wrapped in... もっと見る
Used this company before when buying a tree last year and was impressed with their customer service. The Jasmine arrived in a very tall cardboard box and the plant pot inside the box was well wrapped... もっと見る
企業が回答しました
企業情報
当該企業による記述
Quality plants delivered straight to your door. Here at Ornamental Trees we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. Based in the beautiful Yorkshire countryside, we have over 20 years of experience and have grown into one of the UK's leading online tree suppliers. Customer satisfaction is at the heart of everything we do, which is why we're proud to have received the Feefo Platinum Trusted Service award for six years running.
連絡先
River View Farm, Leathley Lane, LS21 2JR, Leathley, 英国
- 01943 660870
- www.ornamental-trees.co.uk
4.5
優良
2662件のレビュー
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ネガティブなレビューの 98％に回答しています
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Ornamental Trees からの回答
Thank you for your review. We are delighted to hear that your tree arrived safely and is now settling well into its new home. We hope it will provide you with many years of enjoyment.
If you require any further gardening advice or aftercare support, please do contact our team, who are always on hand to help.
I love this company
I love this company, the website is super simple to navigate and use to place an order. A great choice of japanese acers to choose from and customer services has been fantastic, quick to repsond very polite and are based in England, where so many centres are based in other countries and i can never understand what they are saying. I have already bought a couple of trees and will be back for more. Just wish i had a bigger garden. Thank you very much
2026年9月10日
Ornamental Trees からの回答
Thank you for your lovely comments. We are delighted to hear that you found our website and ordering process easy to use and that everything ran smoothly. We agree that Acers make a beautiful addition to any garden.
We truly appreciate your continued support and look forward to providing further advice and guidance in the future.
Great information
Great information on the website. Easy ordering process.
Expert packing and delivery services.
Thank you
2026年9月10日
Ornamental Trees からの回答
Thank you for your review. We are delighted to hear that you found our website easy to use and that it provided all the relevant information you needed. We are also pleased to hear that your tree arrived safely and is settling well into its new home.
If you require any further gardening advice or aftercare support, please do contact our team, who will be happy to help.
Order arrived well packaged and in good…
Order arrived well packaged and in good condition.
Strawberry tree was as described with plenty of new growth on it.
2026年9月9日
Ornamental Trees からの回答
Thank you for your review. We are delighted to hear that your tree arrived safely and is now settling well into its new home. We hope it will provide you with many years of enjoyment.
If you require any further gardening advice or aftercare support, please do contact our team, who are always on hand to help.
I can’t thank you enough for all help…
I can’t thank you enough for all help given to me with the after care of the tree.
Great company!!
2026年6月1日
自発的なレビュー
Ornamental Trees からの回答
Thank you for your great review. Our team takes pride in providing helpful advice and guidance, so we are delighted to hear they were able to assist you.
We hope your tree is settling well in its new home. If you require any further gardening advice or aftercare support, please do contact our team, who will be happy to help.
Just received my 5th tree from…
Just received my 5th tree from ornamental trees. As a result of previous orders I trusted them to deliver a good specimen and it's certainly that. A gorgeous little crab apple for front of house. I had several emails with the great customer service team about the order -they were really helpful and the dispatch team clearly ensured I got a lovely specimen. In the past when I have had concerns about older trees from them the growers have been most helpul too. A great organisation who care about their trees and provide ornamental trees at a very reasonable price!
2026年9月15日
自発的なレビュー
Ornamental Trees からの回答
Thank you for your lovely comments. We are delighted to hear that the quality and value of our trees, along with the level of service we provide, have consistently met your expectations. We truly appreciate your continued support and are pleased to hear that all your trees have settled well and are providing many years of enjoyment.
We look forward to helping you again in the future with any gardening advice or aftercare support you may need.
5 star customer service
ive given 5 stars for the excellent cusomer service i received...i won't comment on the product as i had to return them and think this would be unfair
2026年9月10日
Ornamental Trees からの回答
Thank you for your review. Although the trees did not meet your expectations, we are pleased to hear that our team was able to manage the return and refund smoothly and promptly.
If our team can offer any further help, advice or guidance in the future, please do not hesitate to contact us.
In the round a good company
In the round a good company. There had been a lack of communication on delivery for my last delivery other than that all good
2026年9月9日
Ornamental Trees からの回答
Thank you for your review. We have checked and can see that an email was sent regarding your delivery, so we are sorry if this did not reach your inbox.
We hope your tree is now settling well into its new home and will provide you with many years of enjoyment. If you require any further gardening advice or aftercare support, please do contact our team, who will always be happy to help.
Ornamental Trees からの回答
Thank you for your review. We are delighted to hear that your tree arrived safely and is now settling well into its new home. We hope it will provide you with many years of enjoyment.
If you require any further gardening advice or aftercare support, please do contact our team, who are always on hand to help.
Excellent packaging
Excellent packaging. A healthy tall tree perfect for the position in our garden. We will buy from you again
2026年9月9日
Ornamental Trees からの回答
Thank you for your review. We are delighted to hear that your tree arrived safely and is now settling well into its new home. We hope it will provide you with many years of enjoyment.
If you require any further gardening advice or aftercare support, please do contact our team, who are always on hand to help.
Thank you for sending my replacement…
Thank you for sending my replacement Magnolia tree as promised earlier this year. I am very pleased with it, it looks really healthy and ready to go into it’s new home, the original one which had sadly been mislabelled and was a variety that was too large for my garden is growing well too in my daughters garden. It will be exciting to see my tree flowering next Spring.
2026年9月9日
Ornamental Trees からの回答
Thank you for your review. We are pleased to hear that your replacement tree arrived safely and is settling well. We are also glad that our team was able to rectify the error of the incorrect tree being sent, smoothly and promptly.
It is lovely to hear that your daughter has also gained a tree that is growing well. If either of you require any further gardening advice or aftercare support, please do contact our team, who are always happy to help.
I was so pleased with my mulberry…
I was so pleased with my mulberry tree.It arrived in perfect condition and was even better than I had hoped for.
2026年9月9日
Ornamental Trees からの回答
Thank you for your review. We are delighted to hear that your tree arrived safely and is now settling well into its new home. We hope it will provide you with many years of enjoyment.
If you require any further gardening advice or aftercare support, please do contact our team, who are always on hand to help.
Purchase of trees
After looking through a very informative website, I ordered six mature silver birch and one evergreen magnolia. The delivery date was a bit muddled but when the trees were delivered they were of a very good quality I was very pleased.
2026年9月9日
Ornamental Trees からの回答
Thank you for your lovely review. We truly appreciate you taking the time to share your experience and are delighted to hear that your trees have arrived safely and are settling well. We are sorry for any mix-up with the delivery and will look into what happened to help us understand where this occurred.
We hope your trees continue to thrive and provide many years of enjoyment. If you ever need any further gardening advice or aftercare support, please do contact our team, who will always be happy to help.
The plant was good height but had a…
The plant was good height but had a small root ball for such a large tree. Also leaves were falling off it when it arrived. It got a good watering and revived.
2026年9月9日
Ornamental Trees からの回答
Thank you for your review. During transport, the box can create a humid atmosphere that the young foliage is not accustomed to, which can sometimes cause leaves to dry and drop. Watering the tree as soon as it arrives helps it recover from its journey and settle into its new environment.
We hope your tree is now settling well and will provide you with many years of enjoyment. If you require any further gardening advice or aftercare support, please do contact our team, who are always happy to help.
So happy with my purchase of the patio …
So happy with my purchase of the patio apple tree. Great company, the tree arrived in a good healthy condition.
2026年9月9日
Ornamental Trees からの回答
Thank you for your review. We are delighted to hear that your tree arrived safely and is now settling well into its new home. We hope it will provide you with many years of enjoyment.
If you require any further gardening advice or aftercare support, please do contact our team, who are always on hand to help.
Delivery was good and tee looked great
Delivery was good and tree looked great
With lack of rain I just need to keep it going.
Thanks
2026年9月7日
Ornamental Trees からの回答
Thank you for your review. We are delighted to hear that your tree arrived safely and is now settling well into its new home. We hope it will provide you with many years of enjoyment.
If you require any further gardening advice or aftercare support, please do contact our team, who are always on hand to help.
Paulownia tomentosa
Tree arrived, size & quality was far better than what I expected.
Very pleased with my purchase
2026年9月9日
Ornamental Trees からの回答
Thank you for your review. We are delighted to hear that your tree arrived safely and is now settling well into its new home. We hope it will provide you with many years of enjoyment.
If you require any further gardening advice or aftercare support, please do contact our team, who are always on hand to help.
GREAT ALL ROUND EXPERIENCE
The tree was a competitive price and when it arrived we were delighted with the size and having ordered a multi stemmed tree were pleased with the 4-5 stems. The pre delivery email contact was good and the on the day delivery info accurate. We would use the company again and would feel confident in recommending them to friends.
2026年9月9日
Ornamental Trees からの回答
Thank you for your lovely review. We are delighted to hear that your tree has exceeded your expectations and that the delivery went smoothly. We hope it is now settling well into its new home and will provide many years of enjoyment.
We truly appreciate your continued support and recommendations. If you require any further gardening advice or aftercare support, please do contact our team, who will always be happy to help.
Tree arrived!
Tree arrived within the time said, with all the other items ordered. Planted and settling in nicely!
2026年9月9日
Ornamental Trees からの回答
Thank you for your review. We are delighted to hear that your tree arrived safely and is now settling well into its new home. We hope it will provide you with many years of enjoyment.
If you require any further gardening advice or aftercare support, please do contact our team, who are always on hand to help.
Ornamental Trees からの回答
Thank you for your review. We are delighted to hear that your tree arrived safely and is now settling well into its new home. We hope it will provide you with many years of enjoyment.
If you require any further gardening advice or aftercare support, please do contact our team, who are always on hand to help.
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