Outdoorkit レビュヌ 

1,485
•
TrustScore 5段階評䟡の4.5

4.7

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Bought a pair of womens North face Sierra boots for my partner, they were cheaper than everywhere else and delivered super quick by DPD. Probably one of the easiest, hassle free purchases I've made f... もっず芋る

5぀星のうち5の評䟡

Not often I'm impressed with a retailer, but... I emailed explaining a RAB jacket was faulty on Sunday eve. They replied, providing a free DPD return label on Monday. I returned item on Tuesday and... もっず芋る

5぀星のうち5の評䟡

I bought from Helly Hansen's online store a few days ago but wasn't 100% happy with the product so started looking for an alternative. Stumbled across this brilliant website, found an almost identical... もっず芋る

5぀星のうち5の評䟡

Bought a pair of north face trousers when they arrived they weren't a right fit for me so I phoned up and spoke to a guy named nick and asked if he could put a pair of Montane trousers to one side re... もっず芋る

䌁業情報


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4.7

優良

TrustScore 5段階評䟡の4.5

1485件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.7

すべおのレビュヌ

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過去12か月のレビュヌ数: 9ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Customer service to be proud of

I Ordered wrong item for hubby.. sent it straight back which was dealt with swiftly & easily money refunded without issue .. correct item ordered & delivered next day! .. second time ive bought from this site and items arrive fast but to know their customer service team deals with things easily is a massive plus point as well.. so thank you

2025幎1月22日
自発的なレビュヌ
5぀星のうち5の評䟡

Fantastic experience

Outdoorkit were the only retailer I could find with the Gilet I wanted in my size - not only that but it was £20 cheaper than in the sale at other retailers. Ordering was straight-forward and it came early the next afternoon. Brilliant service!

2025幎1月2日
自発的なレビュヌ
5぀星のうち1の評䟡

Really poor service from this company

Really poor service from this company. They took my order for a Jack Wolfskin jacket over the Christmas period with an expected delivery date of 31/12/2024. I hadn't received the item or any updates apart from the order confirmation by 01/01/2025 so contacted them by email that day. The response on 2/01/2025 was
"Hi
Thank you for your email. We are currently processing any return received by us between the 24/12/24 and the 31/12/24 . We hope to have it processed by the end of 03/01/25. You will receive an email to confirm you refund when it has been processed."

I phoned them and they said my order was in the warehouse over the past few days and they've been searching for it but can't find it anywhere so would have to cancel.

I really wanted the jacket and to add insult to injury they're saying the refund will take 2-7 days to appear in my account. What a shambles of a company!

Their reply below says "We did get back to you reasonably quickly", lol They didn't get back to me at all (apart from an email saying "we cancelled your order AS REQUESTED") I had to phone them to find out was going on with my order so yes, their "bad" indeed, AVOID.

My Revolut card transactions are also instant so please don't blame the credit card company for taking until 7/01/2025 to process the refund, that was your bad too and you also didn't reply to my email about the slow refund processing.

2025幎1月2日
自発的なレビュヌ
Outdoorkit ロゎ

Outdoorkit からの回答

Hi Gary,

this one was totally our bad! We do very occasionally have items in the warehouse that we can't find, we'd spent two days trying to find it for you,
but unfortunately couldn't. We did get back to you reasonably quickly that we couldn't find your item, but unfortunately it looks like we unhelpfully sent
you the wrong email. Apologies for that, we get such an avalanche of returns after Christmas, it looks like our poor customer service team were struggling a little bit that day!
With regards to the refund time, the vast majority of our refunds go through within 2 days, but there are just a few smaller credit card companies that take
up to 7 days to process them for some reason. Therefore we do have to state 2-7 days. I hope your refund cleared quickly!

Kind regards,

Nick.

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