Oxford Products レビュー 

I wrote an email to the Oxford customer service team asking for some information about where I can purchase a replacement screw for my HJC F70 visor screen, and I must say that I didn't have much hopes for a helpful response.
The customer service team responded the next day advising that unfortunately they don't sell these parts, BUT they have a set of screws and would happily send it to me free of charge.
To the Oxford Customer Team: thanks again for the kind gesture, much appreciated.

Just like to say thank you very much too customer service @ oxfordproductsfor a quick response dealing with my problem excellent

Bought screenscrews at £19.95 from a Yamaha dealership. They are made in China, so might aswell have bought cheaper ones as they are not any way superior. The first one I tried to put in started rounding using Allen key provided before it was even fully screwed in. Ended up using a weird sized Allen key to get them in. Was told by customer services to take them back. Couldn't be bothered with the grief. Not worth the extra money

Excellent Customer Service!!
Katie (customer services assistant) promptly responded to my enquiry and provided great customer experience.

Oxford Mondial Advanced jacket and trousers. Good product let down by terrible zips on cuffs and vents. Bought 5 years ago and the zips were never right, forever snagging and bursting open. One trouser vent zip could only ever be closed by feeding zip through a few teeth at a time. The cuff zips have never worked properly. Should have taken back to shop but instead have struggled for years. One cuff zip has now broken completely. Won't be buying Oxford again.

Great service from customer service emailed with problem on sun got a reply on Mon and replacement part arrived Tue morning thanks very much 👍👍👍

Ordered some items from oxford for my bike . All arrived promptly and very happy with their service .

For Xmas 2022 I received a pair of Alpinestars GP Pro R3 in Black, red and white. In May 2023 after wearing the gloves for a few rides I noticed the stitching was coming away on the palm of the gloves to which I made the supplying dealership aware of this issue.

Kindly Pxford products replaced the gloves for a like for like pair. I thought nothing more thought it was a faulty pair of gloves. However after receiving the new pair and on the 16th April 2024 they again ripped at the seam but this time on the side of the glove.

I again made the supplying dealership aware and mentioned I would not like the same glove again as I have had 2 faults with these gloves. I asked if I could order the newer version of the glove and offered to pay the difference as I didn't expect them without cost as they were more expensive.

I was told in April 2024 when I dropped the gloves off that the new pair would be ordered through Oxford Products as these were the supplier of the gloves.
I went for a month before being told it would be June 2024 before I would receive the gloves.

After waiting an waiting I had no contact or date from Oxford Products as and when the gloves would be supplied.

I then called into a separate motorbike clothing dealer where I found the exact gloves I ordered through the dealership to Oxford Products in the colour and size I wanted.

I made the supplying dealer aware to cancel the gloves from Oxford Products as they could not supply the gloves to me after a reasonable time frame.

To which after buying the gloves from the other supplier, Noel has informed the dealer I cant request my money back as it was replacement or repair only to which I was never made aware of.

Noel is stating that he will order the gloves in the colour and size I want, making me realise the gloves had never been ordered in the first place.
I am wanting my money back as I have been supplied with 2 sets of gloves which were faulty on the seams/ stitching of the glove to which I asked for the newer pair to the supplying dealer and offered to pay the difference. They had the opportunity to supply the gloves but could not supply and due to being peak motorbike season I have had to borrow gloves in order to go out on my motorbike.

Noel is refusing to offer me a refund and I will be taking the matter to a small claims court if this is not resolved satisfactory and a refund is given.

If this is resolved I will remove the review.

I just want to state I have no fault towards the supplying dealership as I have had to liase through them to speak with Oxford Products and do apologise if this goes back to them as its not aimed at them by any means.

During a recent Glasgow to Edinburgh ride in heavy rain my gloves were dripping black dye. I contacted Oxford who requested purchase details. As if hardly used them, I was shocked to find I'd had them 4 year's, they looked new still. Oxford asked if I would return them for quality checking.
I was delighted to receive a brand new replacement pair in the post.
This is above and beyond expectation and I shall continue to support Oxford products. A truly great British company.

Excellent customer service
Very helpfull

Having used these new Oxford Mondial trousers in the rain Im afraid I have to report they leaked worse than my old ones. Riding all day in wet gear is no fun and the ones I received are not fit for purpose. You never know when its going to rain whilst your out on your bike but you need to stay dry on the inside. So unfortunately I would only give the trousers a 2 star rating. Customer service originally was very good and deserved a 5 star rating. As per previous report they did try to resolve amicably maybe Ive just been unlucky.

Some time ago I purchased a set of Oxford Mondial motorcycle jacket and trousers. Recently the trousers started to let water in around the seat / groin area. After searching high and low for the original receipt with no success called the customer service to see if there was anything could be done to reproof the trousers. They were just outside the 3 year warranty but Katie asked me to return them so that they could take a look at them and advise further. Trousers arrived with them on Friday afternoon imagine my surprise when Wednesday afternoon a brand new pair of pants were delivered by their courier. No quibble no hassle just a first class absolutely fantastic after care service. Well done Oxford Products and special thanks to Katie and the team, a very satisfied customer.

Fantastic customer service/after sales from Chloe at Oxford Products. My husbands Oxford Stormex motorcycle cover had developed a fault. I contacted Oxford on the 9th May. Chloe instructed me to return the cover for further inspection. I sent the cover, the same day. Today, the 13th May, a brand new replacement cover was delivered from Oxford. Absolutely outstanding service. Thank you so much.

Had a problem with a motorcycle cover (one off) and customer services (Katie I believe) immediately responded and sent me out a replacement. Very proficient.

If you are lucky and don't have a faulty product then you will be fine. The issue arises when the product is faulty and you contact Oxford, they are not good at resolving the problem.

I had a faulty indicator. I had two sets, one front and one back. They were on a bike I was building. I didn't have the receipt anymore(who keeps them for every single thing they buy, they cost 20 odd quid). I spent many hours troubleshooting the problem including fully rewiring all the lights, tried a new relay but nothing worked. It didn't dawn on my that one of the indicators might be faulty but it turned out it was.

I was asked to make a video for them showing this which I did but after I went to the effort of that they then said I needed to send it in for investigation. Bare in mind this has taken many days of emailing back and forth. The indicetors are a low value item and my bike is now overdue for being on the road and can't be used.

I would have expected once they saw the indicator is 100% faulty they could have shipped out a replacement which at a cost to them of only a few pounds but no they would not do it.

If it was a high value item I could have seen the need to send it in for testing etc but it is not and postage costs to me would almost negate the point of shipping it to them. Utterly pointless. The main gripe being all the time my bike is unusable.

I have had a lot of Oxford products over the years on many different bikes but now I will have to think twice as if you have a problem with any then you are going to probably have lots of issues dealing with them.

It doesn't take much to have good customer service but Oxford have a lot of improving to do. They've just lost a loyal customer for a matter of a few pounds.

Called customer services when I found out part of my adjustable leaver guards was missing after a ride and they replaced it for me without question. Great service and very helpful. Couldn't ask for better.

This is the second cover that I have purchased for my motorcycle, the first one tore in the winter, I contacted the Seller and he informed me that it was small and that's why I would have forced it, I bought a larger one as suggested and after only months of use it has already been used. The lock broke, I contacted Amazon and they sent me to the brand, I contacted the brand who informed that the cover was suitable for my motorcycle, in other words, in any case, you (the customer) will be responsible for the poor quality. .

Emailed oxford as I brought solariser charger online from sportsbikeshop but it was missing some window sucker pads they looked through there return products and found me some as they don't sell the spare parts they sent them next day free of charge they went above and beyond will definitely be buying from them in the future there customer service is fatastic

Top notch, great product (the little explorer bike seat, it’s truly one of my favourite things, having my kid up front with me on a bike ride) and fantastic customer service. Can’t fault.

The covers they now produce are poor quality and will be lucky if they see two winters without falling apart,I have six of them stormex and rainex. First the tape on the seams comes off on the second year, after that the plastic window for the solar charger starts to disintegrate. and the rainex starts to rip on the lower sections. have used these for years but won't buy any more. But the chains,locks & side bags are good, still use these

Had an issue with my motorbike cover and Oxford resolved it promptly. Great customer service.