Pa In general are awful at getting any work done inside the property. Even in an emergency having to wait weeks for someone to come out to just look before any work even starts. If you want to make an... もっと見る
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Pilon were Very professional, informed who would be coming everyday whether am or pm. House was kept tidy and all who came to fit the kitchen were respectful and efficient . Was finished sooner than... もっと見る
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I would like to say a huge thank you to Linda for all her help and support. She was extremely helpful, patient and understanding throughout our conversation. She took the time to listen carefully... もっと見る
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general updates: * Maintenance seems to have picked up. There’s still some rubbish around, but things have improved. I still don’t quite understand what the high service charge pays for… still... もっと見る
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企業情報
当該企業による記述
We manage over 23,000 homes across the Midlands, London and the South East offering a range of solutions
連絡先
3 Bede Island, LE2 7EA, Leicester, 英国
- 0300 123 2221
- complaints@pahousing.co.uk
- www.pahousing.co.uk
3.6
まあまあ
648件のレビュー
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ネガティブなレビューの 72％に回答しています
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Thanks GINA and TINA from your rent…
Thanks GINA and TINA from your rent arives team they are very helpful,, wot a lovely team ,,THANKS PAUL KELLY
2025年5月20日
自発的なレビュー
PA Housing からの回答
Good afternoon Paul,
Thank you for sharing your great feedback with us. I'm really pleased that Gina and Tina (what a double act!) were able to provide you with support around your rent. I'll make sure that they hear your feedback and that they get recognition from around the business. Thank you, Paul.
Kind regards,
PA Housing Communications Team
PA Housing have been Absolutely…
PA Housing have been Absolutely Phenomenal Helping us with our Financially and with Living Help(20/10)
2025年5月19日
自発的なレビュー
PA Housing からの回答
Good afternoon Dave,
Thank you very much for your kind words about our services - including financial and living support - 20/10 is high praise indeed! I'm happy that you were able to find support with us and that you've found it to be helpful. I'll pass on your message to the team. All the best!
Kind regards,
PA Housing Communications Team
I had work done by Pilon and they were…
I had work done by Pilon and they were amazing both in their job and their communication about everything they were doing. I am very pleased with the work they have done and love my new bathroom.
2025年5月16日
自発的なレビュー
PA Housing からの回答
Good afternoon Saphiya,
That's fab to hear, thank you for sharing such lovely feedback for PiLON's work on your new bathroom. I'm glad you like it! It's always a pleasure to read success stories about great work and great communication. Thank you so much!
Kind regards,
PA Housing Communications Team
Circus of Clowns 🤡🤡🤡🤡🤡
I’ve had the misfortune of being a tenant of these clowns for eight years, nothing ever gets done when they say it will, 99% of their staff would be lucky to get a job emptying dustbins. I reported cracks appearing all over my property six months ago and they still haven’t sent a surveyor out to inspect them. They rely heavily on the fact that people get fed up with complaining and forget about it. 1 star is too good for them. 👎👎👎
2024年12月16日
自発的なレビュー
PA Housing からの回答
Good afternoon Robert,
I'm sorry to hear that you haven't had a positive experience with us over the years and that you feel as though promises aren't delivered on schedule - this is very disappointing and we want to make things right.
I've highlighted the issue of the cracks appearing around your home with our Repairs Team as a reminder to get a Surveyor out to you. I hope we can get this resolved for you soon.
Kind regards,
PA Housing Communications Team
Eden Park
I live at eden park and I really enjoy living here, staff are amazing and neighbours are lovely, will miss when leaving
2025年5月15日
自発的なレビュー
PA Housing からの回答
Good afternoon Sophia,
Thank you for sharing your kind words and feedback about our lovely team at Eden Park. I'm sure they'll massively appreciate hearing about this so I'll make sure it gets back to them! All the best for the rest of your time at Eden Park and far beyond into the future. :)
Kind regards,
PA Housing Communications Team
KITCHEN REVIEW FROM PILON/PAHOUSING
PA HOUSING you finally got it right this time with the company you have used for refurbishing the kitchens the company is called PILON and all credits going to there staff for how quick and tidy they work and don't even stop for a drink well done guys 100% happy with my kitchen started on 16th April 2025 now finished on 08/05/2025
2025年5月9日
自発的なレビュー
PA Housing からの回答
Good afternoon Paul.
Thank you very much for the review of your new kitchen and the work done by PiLON. It's important for us to hear your feedback about our contractors and the work they do, so that is much appreciated.
Most of all though, I'm glad you're happy with your new kitchen and the service you received. I hope you get a lot of enjoyment out of it!
Kind regards,
PA Housing Communications Team
Home survey
Wayne visited to complete a home survey. He was extremely personable and polite and explained the process to me on arrival.
He carried out the work professionally, answered my questions and was respectful of my property throughout.
2025年5月2日
自発的なレビュー
PA Housing からの回答
Good morning Scott,
Thank you for your review, we massively appreciate your feedback on your home survey with Wayne. I think Wayne will be delighted to hear what you thought of his behaviour, professionalism, and way of explaining the process. I'll be sure to let the rest of the business know what you thought too so Wayne can be recognised for his work.
Thank you!
Kind regards,
PA Housing Communications Team
The guys doing the kitchen were great
The guys doing the kitchen were great , sometimes a little late but always finished the job when they said , Jan always texted the night before to let us know what there doing the next day , Which was really helpful
2025年4月9日
自発的なレビュー
PA Housing からの回答
Good morning Clare,
Thank you very much for your review, it means a lot to us! I'm pleased that you were kept informed along the way and that you're happy with the work done in your kitchen. I'll do a special 'shout out' to Jan, I'm sure he'll appreciate your comments. I'm sorry to hear it wasn't always prompt, but I'm glad that your overall experience was a positive one. Thanks again!
Kind regards,
PA Housing Communications Team
I was informed every evening who was…
I was informed every evening who was coming the next day , and a rough time they were coming ,all workers were very hard working. Love my new kitchen, overall we are very pleased with how it’s turned out ,and nice to have phone numbers to ring if there were any problems
2025年4月23日
自発的なレビュー
PA Housing からの回答
Good morning Gina,
That's fantastic, glad you're happy with your kitchen and that you were kept up to date about when the workers were going to arrive. I'm also pleased that you have valuable contacts that you can get in touch with if you need to raise anything. Thank you so much for your feedback, it's massively appreciated by everyone here at PA.
Kind regards,
PA Housing Communications Team
This company is no good
This company is no good, I flagged a complaint officially by the phone it has not had a resolution yet. You sent out a surveyor who has confirmed my kitchen and bathroom are 16 years old and will not be replaced or updated. I have draughts from bathroom and 2 children in this house. With patio doors that don't keep cold out and windows that need to be lifted to be shut. Live here 10 years official tenant for 6 roughly. I've been given a new boiler but Your company did not even have it recorded that its been done. They have left a mess in the kitchen. I've reported the repairs by phone as app freezes out and you lose it all. Yet no one has contacted me about these repairs. Waiting on call back today. I will be looking into how long it is before it has to be changed by law as I have to live in a place that's far too cold in the winter. They rehung my patio door due to whistling as it was a bedroom about 5 years ago but still very cold when shut and locked. My 6 year old has to stay in that room now as I have had a baby and not enough space for us in the narrow room. Luckily my thermostat like to do it's own thing so we cook away all night and god knows how my gas bills have no been sky high but no one fitted the thermostat to the new boiler. So many things you are not doing right and still take our money. I'm asking for an escalation of my complaint today as its been over 10 days and no correspondence about it.
2025年4月23日
自発的なレビュー
PA Housing からの回答
Good afternoon,
Thank you for your review and for raising these issues with us. I'm deeply sorry that you haven't been happy with the level of service you've received in a number of areas, so I've been in contact with the relevant managers to get to the bottom of this for you.
I've contacted our Programme Delivery Manager about your kitchen and bathroom, our Repairs Manager about the doors and the mess left, our Complaints Manager about your ongoing complaint, and our Gas Manager about your boiler. I hope that we're able to reach some positive outcomes for you.
Kind regards,
PA Housing Communications Team
I report for repairing many times not…
I report for repairing many times not response Nobody was coming for repairing
2025年4月22日
自発的なレビュー
PA Housing からの回答
Good morning,
I'm very sorry that you didn't receive a response about your repair. Proactive communication is a key focus of ours that we know we need to improve. We need to do better, so I apologise. I hope your repair has now been resolved, but if you are continuing to report an issue without any response, you can submit an official complaint to us at the address below so the team can investigate what could've gone better.
www.pahousing.co.uk/contact-us/making-a-complaint/
Kind regards,
PA Housing Communications Team
Overall it was a good experience nce
It was a good experience. Wayne from PA came at the designated time frame. Wayne also helped me to install and use the PA application. He was professional and efficient.
2025年4月17日
自発的なレビュー
PA Housing からの回答
Good afternoon Norlia,
That's brilliant news, thank you so much for your feedback. It's great that he was able to sign you up for our app too. Hopefully it will make managing your home more convenient for you.
I'll make sure to share this with the business so Wayne can be recognised for his professionalism. Thanks once again!
Kind regards,
PA Housing Communications Team
PA Housing からの回答
Good morning Alison,
Thank you so much for taking the time to leave us a positive review! It means a great deal to us to read that you had polite and professional service from a PA Housing colleague.
Kind regards,
PA Housing Communications Team
Surveyor visited to check condition of…
Surveyor visited to check condition of house and was very professional and friendly.
2025年4月8日
自発的なレビュー
PA Housing からの回答
Good afternoon Lesley,
Thank you so much for sharing your experience of your recent survey with us, we're very grateful for your positive feedback. I'm glad it went so well and that you had professional customer service.
Kind regards,
PA Housing Communications Team
Wayne stock condition surveyor
Wayne stock condition surveyor came he completed his check well and thoroughly. Friendly and polite and came on time and rang beforehand. Thankyou
2025年4月4日
自発的なレビュー
PA Housing からの回答
Good afternoon Natasha,
Thank you so much for your feedback for Wayne's survey, I'm glad he was able to provide this service for you so effectively and in a friendly, polite way too! I'll share this with my colleagues so Wayne receives your review. I'm sure he'll be very pleased!
Kind regards,
PA Housing Communications Team
Richard was very thorough friendly and…
Richard was very thorough friendly and efficient
2025年3月31日
自発的なレビュー
PA Housing からの回答
Good afternoon Columba,
I'm very pleased that Richard provided a great service for you and that you found him to be friendly. Thank you so much for your review, I'll be sure to pass this on to the rest of the business so Richard can get the recognition he deserves for a job well done.
Kind regards,
PA Housing Communications Team
Very good service
Very good service. Room is warm . View is very beautiful through the window. Weekly cleaning is superb . Kitchen facilities is brilliant. I enjoyed my stay for 3 months.
2025年3月28日
自発的なレビュー
PA Housing からの回答
Good afternoon Setara,
Thank you so much for your feedback, it's excellent to hear that you were happy with your accommodation during your 3-month stay. It means a huge amount to us to hear that you were pleased with the kitchen facilities, cleaning, the view, and more! All the best fur the future.
Kind regards,
PA Housing Communications Team
Unresponsive
Unresponsive.
Don't help with issues, I.e. parking, which should sit with them but they won't help with bullying and horrible neighbours.
High prices that go up at least twice a year for rent and "maintenance". I've been here for nearly 8 years and never seen anything maintained!
2024年3月11日
自発的なレビュー
PA Housing からの回答
Good afternoon Mel,
I'm very sorry and am disappointed to hear that your requests about your neighbour dispute have not been responded to and that you feel like you don't receive value for money with our services. We have more information about neighbour disputes and antisocial behaviour on our website at the address below:
https://www.pahousing.co.uk/help-and-support/tackling-antisocial-behaviour/asb-toolkit/
I hope this is useful and helps you to resolve this situation. In regard to the charges you pay, this can be discussed with our Income Team or your local Neighbourhood Coordinator, who will be able to provide you with a breakdown of charges. We aim to make these charges fair, so please get in contact with them if you feel like you don't receive the services you pay for.
Kind regards,
PA Housing Communications Team
Service support review about shahaed Torafder.
I am truely grateful to the Management team speacially Shahaed Torafser, He is always been very kind full, thoughtful and caring to all the concerns regards my mother who was resident at 21 abbey park flat no 21. and Thankful to the entire team. I am returning back to Canada in two weeks once again highly appreciate your support and kindness. Thanks
2024年8月27日
自発的なレビュー
PA Housing からの回答
Good morning Bhavna,
Thank you for your comments, we really appreciate your feedback for the service that our scheme management team and Shahaed in particular gave to your mother. I'm sure Shahaed will be delighted when he reads this, so I'll make sure to share your comments with the business to give him and the team some well-deserved recognition.
I wish you well in Canada, all the best for the future!
Kind regards,
PA Housing Communications Team
Best of the best quick and friendly :)
2025年2月27日
自発的なレビュー
PA Housing からの回答
Good morning Mariusz,
That's excellent to hear, I'm glad you received some high-quality customer service! Thank you for your kind words, they're much appreciated.
Kind regards,
PA Housing Communications Team
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