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I ended up calling to book as we wanted to book two caravans together and also enquire about the âall inclusiveâ which is advertised on the website but I couldnât see how to add it to my booking for... ãã£ãšèŠã
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Parkdean have lots of places to choose. The website is very easy to navigate, all the information you need to discover what is at each site. Last year we were so impressed with their park. We have... ãã£ãšèŠã
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Terrible paid £260 for gold caravan no balcony smelt like dog no travel cot also paid an extra £15 for this. First time and wonât return although will say amusement staff are lovely.
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I easily booked my caravan but needed to change the date. Every phone call on the numbers given was answered by a machine. It also says to contact via a webchat but for whatever reason it didn't show... ãã£ãšèŠã
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Holidays and short breaks in the UK. Our parks serve as a great base-camp for your getaway, with kids' clubs, entertainment and loads of great facilities on your doorstep. Find superb caravan and lodge holiday accommodation. Book direct for our best prices.
Parkdean Resorts, One Gosforth Park Way, Gosforth Business Park, NE12 8ET, Newcastle upon Tyne, è±åœ
3.4
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Few minutes after 10:00 (check out time) we came back to find our stuff in a garbage bags without calling us nor waiting for a few minutes
Not acceptable at all.
Very easy and a straightforward booking process.
The state of carvan couldn't sit on sofa all the 3 nites we stayed due to state of wet stinking of poo and stained to high heavens and curtains all stained couldn't dit on sofa heating wouldn't worked waiting 2 hours for someone to cone out
Site is very small. Boasts of fishing lake, actually a very small pond. On arrival the oven didn't work, and we didn't have any oven trays. Took neat 2 hours just be given a lighter and told to light the gas oven with that. Supposed to be a gold standard caravan, in reality was probably bronze. Didn't even have a freezer. On the last day we stripped the beds down ( I do this on every holiday to make the cleaners job a little easier) and we realised all the bedding had mould on. Pillows, quilts, mattresses etc. Even spare bedding in the cupboards were mouldy. Staff simply said park dean have changed the caravans standards so if it's a bigger van it's a gold. Found this a little strange because southview site has stunning gold caravans. Seems this one needs some investment. It's miles away from anywhere, and barely anything on site to do. Wouldn't return with our young children as they were disappointed.
The entertainment was good and had fun and was laughing and the cleanses of the caravan was great no issues there thanks for having us
I paid for hardstanding plus extra £10 to arrive earlier when arrived at my pitch someone else was innit so j ended up on grass was not able to put awning up as not enough room, a staff member was supposed to come and speak to me but no one came,I would not return, as the plots are very close to your neighbour so you hear every house from them very disappointed
Parkdean Resorts ããã®åç
Hi Sharon,
We are disappointed to hear your feedback today Sharon and we would like the opportunity to understand what happened on this occasion.
Please kindly reply to the private email we have sent you requesting your booking details so we can follow up on this. ^JC
Very bad customer service and very rude staff not recommended
Parkdean Resorts ããã®åç
Hi Mohamed,
We would like the chance to understand why your feel this way as we are concerned to hear your feedback.
It is certainly not the usual comments we receive on our team members and we are sorry you have been left feel disappointed.
We have requested your contact details privately. ^JC
Parkdean Resorts ããã®åç
Hi Daniel,
Itâs absolutely fantastic to receive your positive feedback today!
We truly appreciate you taking the time to share your thoughts with usâcomments like yours mean the world to us and inspire us to keep delivering the very best holiday experience :) ^JC
Terrible paid £260 for gold caravan no balcony smelt like dog no travel cot also paid an extra £15 for this. First time and wonât return although will say amusement staff are lovely.
Parkdean Resorts ããã®åç
Hi Michaela,
We always strive to provide an amazing experience, so it's truly disappointing to hear that we didn't meet your expectations this time around.
Your feedback is extremely valuable to us, and we will make sure to share it with our park staff so that they can make any necessary improvements right away.
Should you wish to share your feedback more formally, we kindly ask that you reach out via https://www.parkdeanresorts.co.uk/contact-us/holidays/complaints/ ^JC
Stayed at Cayton Bay lots of times now. Love the location. We bring our dog for the week and he loves it too. Itâs a shame the caravans we end up in are a far cry from the advertising photos! Ours is an older caravan and really quite shabby. Also, some things were missing which are usually here like a cheese grater and other utensils! It serves our purpose though. Parking was hard this time as there were a lot of weekend visitors but now theyâve gone, itâs fine!!! Paid for the WiFi as we always do, and the signal is brilliant. So, all in all, a good time. As I said though, the caravan couldâve been a bit nicer, especially since the site has piled a lot of money into refurbs etc.
Parkdean Resorts ããã®åç
Hi Elaine,
Thank you so much for taking the time to share your review with us.
We truly appreciate your feedback as we continuously strive to improve and enhance the guest experience.
Its great to hear you had a amazing stay overall and we would love to welcome you back again to hopefully restore your faith in your accommodations. ^JC
I booked an event at Sandford park
The staff are amazing, so helpful once at the park
Everything ran so smoothly
Food and facilities are fab
All my guests loved it
Parkdean Resorts ããã®åç
Hi Louise,
Thank you so much for taking the time to share such a wonderful review!
We truly appreciate your kind feedback as it means a lot to us.
Weâre absolutely delighted to hear you had a great experience at a group event, and we canât wait to welcome you back for another fantastic holiday in the future! ^JC
We love coming to park Dean my daughter looks forward to it every year and wants to be a trooper when she older.
Parkdean Resorts ããã®åç
Hi Peter,
We really appreciate you taking the time to share your great feedback with us today!
Our Entertainment team have obviously made a great impression on your daughter if he wants to follow in their footsteps :)
We're really looking forward to welcoming you and the family back again this year for another wonderful experience. ^JC
Great value, excellent resorts been to 3 different one, always chose parkdean when booking
Parkdean Resorts ããã®åç
Hi Pauline,
Thank you for the fantastic review!
We're over the moon to hear you always have such a great experience when holidaying with us. We can't wait to welcome you back again soon to create even more amazing memories. ^JC
One of the worst holiday parks . Very tiny caravans . No free activities even the swimming pool is really tiny and wonât take more than 15 person at a time .
The show at the end of the day is the worst ever I have been to. Most workers there deal with you as if you are there to big them for money if you asked for any service that you already paid for . They are really aggressive and vulgar and never know how to deal with little children . Never ever to book with them again .
Parkdean Resorts ããã®åç
Hello,
Weâre truly sorry to hear that you did not enjoy your recent stay, Hadeer. This is not the kind of feedback we typically receive about our resortsâespecially regarding our staff.
We would like to take the opportunity to follow up on this, so we have requested your booking and contact details privately. We hope to hear from you soon. ^JC
Booked online very straightforward process
Parkdean Resorts ããã®åç
Hi Noel,
Thanks for the great review of our booking process.
We are thrilled to hear you found the online system user friendly and straightforward :) We cant wait to welcome you on holiday with us. ^JC
Why the extra checks debit card details are surely enough. Not computer savvy so took me hours to comply with unnecessary checks. If you persist in these extra checks I wont be using you again.
Parkdean Resorts ããã®åç
Hi Rich, thank you so much for taking the time to share your feedback with us. We really appreciate hearing from our guests, as it helps us to continually improve the holiday experience we offer at Parkdean Resorts. As a family holiday provider, we take the safety and enjoyment of everyone on our parks very seriously, which is why we have various measures in place to ensure a secure and welcoming environment for all. One of these measures is our ID check process. We understand that this can be an extra step, but please be assured that we are committed to making ID checks as quick and straightforward as possible, so you can spend more time relaxing and making the most of your holiday with us.
The ID verification process definitely should not be taking you hours to complete, and we sincerely apologise for any inconvenience this has caused. If you have experienced delays or encountered any issues during this process, please don't hesitate to provide us with detailed feedback about your experience.
We truly hope that these procedures will not discourage you from choosing Parkdean Resorts for your future holidays, and we look forward to welcoming you again soon. ^AB
I ended up calling to book as we wanted to book two caravans together and also enquire about the âall inclusiveâ which is advertised on the website but I couldnât see how to add it to my booking for Aug.
Spoke with a lovely lady who explained this is just being trialled at off peak times (it doesnât state this on the website). But I cant fault the lady we booked with (Trecco Bay). She was wonderfully helpful. Weâve been a few times before
And really looking forward to returning in Aug!
Parkdean Resorts ããã®åç
Thank you so much for your fantastic five star review, Jodie. I really appreciate you taking the time to share your experience with us. I have requested your booking information through Trust Pilot so that I can make sure your wonderful feedback is passed along to the advisor who assisted you. Regarding our all inclusive food offering, at the moment it is only available to book during off-peak dates. I understand this information may not have been clear on our website, and I will definitely pass your comments on to the relevant team so we can look at improving how we communicate this to future guests. Your feedback is really valuable to us as we continually strive to improve our services. Thank you again for your review, and we are excited to welcome you to park. ^AB
Parkdean Resorts ããã®åç
Thank you so much for your five star review, David. We truly appreciate you taking the time to share your positive experience with our team. Your lovely feedback means a lot to us and motivates everyone here to continue providing the best possible service. ^AB
The description of caravans on website is misleading. Says "sea view" for a premium price but turns out to be partial sea view.
Parkdean Resorts ããã®åç
Hi Umair, I'm sorry you've had to leave us a negative review. We really value your feedback and want to make sure we fully understand your concerns so we can address them as best as possible. To help us investigate and resolve the issues you've experienced, we've requested your information via Trust Pilot. Thank you for taking the time to share your thoughts with us. ^AB
Membership passes.... been trying since we got our van last year. Tried everything added all that was needed hit SUBMIT doesn't ð€¬ now told no more temporary passes unless new owner. So pay ground rent pay everything all up to date, now to be told can't get owner discount can't get into clubhouse and if we want to take our grandkids swimming need to pay...... what a S***show.
No one rely anything this is just unbelievable.
I know im not alone on this..... its a joke
Parkdean Resorts ããã®åç
Hi Joanne, I'm really sorry to hear about the trouble you've experienced. To help us investigate your issue more thoroughly and provide you with the best possible support, I've requested your information via Trust Pilot. Once we receive your details, our team will be able to look into your case in more depth and work towards a resolution as quickly as possible. We truly appreciate your patience and hope to hear back from you soon so we can assist you further. ^AB
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