Rich Davies

Hi Rich, thank you so much for taking the time to share your feedback with us. We really appreciate hearing from our guests, as it helps us to continually improve the holiday experience we offer at Parkdean Resorts. As a family holiday provider, we take the safety and enjoyment of everyone on our parks very seriously, which is why we have various measures in place to ensure a secure and welcoming environment for all. One of these measures is our ID check process. We understand that this can be an extra step, but please be assured that we are committed to making ID checks as quick and straightforward as possible, so you can spend more time relaxing and making the most of your holiday with us.

The ID verification process definitely should not be taking you hours to complete, and we sincerely apologise for any inconvenience this has caused. If you have experienced delays or encountered any issues during this process, please don't hesitate to provide us with detailed feedback about your experience.

We truly hope that these procedures will not discourage you from choosing Parkdean Resorts for your future holidays, and we look forward to welcoming you again soon. ^AB

Thank you for your feedback! We're pleased to hear that you had a quick delivery and a pleasant experience during the handover.

Thank you for the 5-star review.

Thank you for your review.