Just purchased a mobility scooter from the Retford branch, wasn't sure what we wanted. Was given a lot of help and advice from Ian he was very helpful and knowledgeable. He took time to explain how to... ãã£ãšèŠã
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Just purchased a mobility scooter. Had no idea about what we needed . From start to finish I felt we were in very capable hands. Thanks in particular to Darren who delivered our purchase and showed... ãã£ãšèŠã
Easy to arrange a scooter home demo which is great as my first choice would not have fitted through the door. Darren the demo man was very efficient and knowledgeable and asked me about my needs and h... ãã£ãšèŠã
My wife had a accident went to Davies Court Dinnington dealt with Parkgate mobility excellent staff friendly cheerful always there to help gave good advice had products delivered to Davies Court fo... ãã£ãšèŠã
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Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.
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Effingham Street, S65 1BL, Rotherham, è±åœ
- 08007720744
- headoffice@parkgatemobility.co.uk
- www.parkgatemobility.co.uk
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Very poor service
Very poor service, overcharged my elderly father for a scooter then would not help when we contacted them. Would not recommend.
2026幎7æ1æ¥
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Parkgate Mobility ããã®åç
Good morning Gary, customer feedback is very important to us at Parkgate, so firstly we ask that you accept our apologies, with regards to your experience. So as to look into this matter further, we would need more information, to help us understand the reason for your review. Could we ask that you contact our care team on 08007723858, with more details, re dates, times etc. Thankyou again on behalf of Parkgate Mobility.
Ian at Retford was extremely helpful
Ian at Retford was extremely helpful when showing us a Pride GOGO Ultra scooter. He patiently showed us how it came apart and was very knowledgeable about the product. We bought it on the spot. Ian was great, even giving it a polish! Great service! Highly recommended
2026幎7æ25æ¥
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Parkgate Mobility ããã®åç
Thankyou Angie for you lovely review. Customer care and customer experience is extremely important to all of us at Parkgate, so it is good to hear that Ian at our Retford store did not disappoint. We appreciate you taking time out to give feedback, and will pass on your kind words to Ian. We hope you enjoy your new purchase and Thankyou again for choosing to shop with Parkgate.
Welcoming staff
Welcoming staff, very friendly, knowledgeable.
Adrian and Nick very helpful and explained everything well.
2026幎7æ24æ¥
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Parkgate Mobility ããã®åç
Thankyou Julie for your 5* review with regard to our Wakefield store. Customer experience is very important to Parkgate Mobility, so it is great to hear that both Adrian and Nick were welcoming and helpful during your visit. We will pass on your feedback and Thankyou again for choosing Parkgate.
Extremely friendly and helpful staff.
A very kind and considerate young man called Kevin Anderson called today to take a look at my riser recliner as I was having problems. He looked at it and knew what the problem was straight away and rectified it. I couldn't have wished for a friendlier gent. I would highly recommend this company. Even the store staff in the Hillsborough Sheffield store went above and beyond to help me.
2026幎7æ23æ¥
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Parkgate Mobility ããã®åç
Thankyou Dorothy for taking time out to review our engineer Kevin. Feedback is very important to us, and it is so good to hear that your visit from our engineer was positive. We will pass on your kind comments to Kevin, who will be pleased that his kindness and consideration, didnt go un noticed.
Mobility Equipment
We bought a new mobility scooter for my husband about a month ago and today I purchased a chair. Berni at Batley was brilliant both times. She was helpful, friendly and professional. Berni seemed genuinely interested in our health issues and how she could help us to obtain the appropriate equipment. Definitely recommend this service
2026幎7æ23æ¥
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Parkgate Mobility ããã®åç
Thankyou Mrs Archer for your lovely review, with regards to Berni at our Batley store. We are so pleased to hear, that not only did your husband get what he was looking for, but you also returned to purchase a product for yourself. Customer experience is very important to our company, and we will pass on your kind comments to Berni. Thankyou again for choosing to shop with Parkgate Mobility.
Walking aids.
I went into the Castleford shop to get a walking aid for a family member. Keith was very helpful and guided me through the options. They had a 4 wheel Rollator in stock and was able to purchase it straight away and take it with me. In and out in 15 minutes, excellent service.
2026幎7æ21æ¥
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Parkgate Mobility ããã®åç
Thankyou David for your 5* review. Customer service is priority to all at Parkgate, so it is good to hear that your experience was not disappointing when you met Keith at Castleford. We will pass on your positive feedback, and Thankyou again for choosing to shop with our company.
Berni@Batley
Berni@Batley was great with my auntie when we were looking for a rolator frame, berni was very helpful and informative and advised us which frame was suitable for my auntie's requirements. Berni was chatty and friendly throughout. Excellent service.
2026幎7æ15æ¥
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Parkgate Mobility ããã®åç
Thankyou Melanie for your 5* review. Customer experience is very important to Parkgate Mobility, so it is so good to hear, that Berni at our Batley store, was helpful when it came to your aunt choosing a rollator. We will pass on your lovely feedback, and Thankyou again for choosing to shop with our company
I call in your Loughborough shopâŠ
I call in your Loughborough shop occasionally and Dion the manager is always kind and helpful,always polite and lots of knowledge. I went in this week and what a difference! The woman in the shop was most unfriendly and everything I asked about she contradicted my needs. She didn't listen to what I was saying and I left without buying what I came in for. Not a good reflection on your company!
2026幎7æ21æ¥
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Parkgate Mobility ããã®åç
Good Morning Harvey, thankyou for taking time out to write your review. Firstly can we apologise for your experience, whilst visiting one of our stores. Customer care and experience is extremely important to us at Parkgate, so we take any feedback very serious. So as to investigate this further, could I ask that you call our customer care team, with details of days and times etc, so as to speak to the correct team member, and allow us to give feedback with regards to this matter. As an existing customer, we ask that this incident hopefully does not reflect the interaction you previously had with Dion. Thankyou for bringing this to our attention. Our customer care team can be reached on 08007723858.
I canât express enough how helpful andâŠ
I canât express enough how helpful and quick to respond this company is. I lease a Mayfair 8 via the mobility scheme and have purchased a reconditioned smaller model that can be transported in my car so I can travel and be mobile elsewhere. Every point of contact has been polite, friendly and efficient from my initial enquiry, through demonstration, leasing and purchase. Today Wayne called for a minor repair and again met all my expectations. I would highly recommend Parkgate mobility to anyone.
2026幎7æ21æ¥
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Parkgate Mobility ããã®åç
Thankyou Alison for your lovely review. Parkgate pride themselves on making sure that customers get the best care from every department within the company. It is so good to hear that the team, work hard to make sure that they work together in a friendly and efficient way to resolve any issues. We will pass on your kind words to everyone and thankyou again for choosing our company.
Took my father today to upgrade his oldâŠ
Took my father today to upgrade his old scooter.
Adrian was very helpful and informative about which scooter was best suited.
Would highly recommend.
2026幎7æ21æ¥
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Parkgate Mobility ããã®åç
Thankyou Andy for your 5* review, with regards to Adrian at our Wakefield store. Customer experience is very important to all of us at Parkgate, so it is good to hear that Adrian was able to help in the search for a scooter upgrade, for your father. We will pass on your feedback and Thankyou again for choosing to shop at Parkgate Mobility
kev the service engineer came out todayâŠ
kev the service engineer came out today as my scooter wasn't working he quickly diagnosed problems the error code as well fitted the pair of batteries, the service was excellent I would recommend parkgate mobility to anyone
2026幎7æ20æ¥
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Parkgate Mobility ããã®åç
Thankyou Mark for your lovely review , regarding our engineer Kev. Customer experience is very important to all of us at Parkgate, so it is good to hear that the service you received was excellent. We will pass on your kind words to Kev. Thankyou again for choosing Parkgate Mobility
Disappointed after mobility scooter purchase.
I purchase a used scooter I was told the batteries should be 100% yet they didnât seem to last as long as my old scooter. From day one the back wheel squeaked (probably brake catching. I reported it No one got back to me or attempted to correct the fault. That is nearly 1 month ago, itâs is still squeaking. I thought using someone like Parkgate mobility I would get a better service than a local second hand mobility scooter shop. Sadly thatâs not my experience.
2026幎6æ27æ¥
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Parkgate Mobility ããã®åç
Thankyou Jayne for reaching out to us with a concern regarding your scooter. We have looked into this matter, but would appreciate if you would call our customer care team, so we can look further into this and get more information. We look forward to hearing from you, our number is 08007723858.
After speaking to Adrian at theâŠ
After speaking to Adrian at the Wakefield branch earlier in week i returned today with my 84 year old dad who as mobility and sitting issues. Great customer service. Choose the best riser recliner chair for dad's needs. Very friendly/knowledgeable. Would recommend visiting this branch.
2026幎7æ18æ¥
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Parkgate Mobility ããã®åç
Thankyou Victoria for your lovely review. It is great to hear that Adrian at our Wakefield branch was helpful in finding the right chair for your father. Customer service and experience is extremely important to Parkgate, so Adrian will be pleased to hear that your experience was a good one. We will pass on your kind feedback, and Thankyou again for choosing Parkgate Mobility.
The help and advice Keith gave me wasâŠ
The help and advice Keith gave me was very, very helpful. No pressure, just guided me through choice
Thank you.
2026幎7æ17æ¥
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Parkgate Mobility ããã®åç
Thankyou customer for your 5* review. At Parkgate , we take customer experience very seriously, and we are so pleased to hear that the advice you received from Keith@Castleford was very helpful, with no pressure. We as a company pride ourselves on making sure that customers feel welcome and receive the best in customer care. We will pass on your kind words to Keith.
Julie at Barnsley was extremely helpfulâŠ
Julie at Barnsley was extremely helpful and friendly in her efforts to find my mum some suitable slippers. Nothing was too much trouble for her and xhe spent a long time with us. She is a credit to your company.
2026幎7æ15æ¥
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Parkgate Mobility ããã®åç
Thankyou Chris for your 5* review, with regards to Julie at our Barnsley store. Customer experience is very important to Parkgate, so it is lovely to hear that the customer service you received from Julie was memorable. We will pass on your feedback to Julie, whom will definitely be happy that she didnt go unnoticed . Thankyou for choosing to shop with us .
Darren Menzies was so helpful andâŠ
Darren Menzies was so helpful and polite . He went way over his job description for me thank you so much Darren .I'm now able to be mobile and don't have to stay in anymore thank you parkgate mobility
2026幎7æ14æ¥
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Parkgate Mobility ããã®åç
Thankyou Carol for your lovely review of our Sales team member Darren. It is always good to hear of customer experience, and especially when our staff, go that extra mile to make customers feel satisfied with the service provided. We will pass on your feedback to Darren and hope you enjoy getting out and about with your new purchase.
Terrible Driving
It seems your customer service is much better than your van driving! I was aggressively tailgated by one of your van drivers down the Parkway from Sheffield down to the motorway roundabout. Being in a large vehicle youâd think the driver would have a clear view of the heavy traffic ahead of me and would refrain from driving dangerously close to my rear end. I canât go any faster than the traffic in front of me, so donât pick on me because youâre in a hurry!
2026幎7æ14æ¥
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Parkgate Mobility ããã®åç
Thankyou customer for reaching out to us with regards to your experience. So as to investigate this concern, would you kindly speak to our customer service team on 08007723858 with information, approx time, area of Parkway, and also if possible any information connected to the registration. We can then investigate this and give feedback. Thankyou again on behalf of Parkgate Mobility.
Reese brought out my scooter today andâŠ
Reese brought out my scooter today and suggested that a try a differant one which was much better than the one I had chosen thanks Reese he's a lovely person really helpful and we had a bit of a laugh .he us so nice helpfull and easy going great lad thanks so much for all your help 10 STARS IF I COULD
2026幎7æ14æ¥
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Parkgate Mobility ããã®åç
Thankyou Linda for your 5* 10* review. Customer experience is extremely important to us all at Parkgate, and it is so good to hear Rhys went above and beyond, making your experience a memorable one. We will pass on your kind feedback to Rhys, whom am sure will be much appreciative of your lovely comments. Thankyou again for choosing to shop with Parkgate Mobility.
Adrian in Wakefield is class
Adrian in Wakefield is an absolute star. Top bloke and excellent service every time we need anything from this shop. I would highly recommend.
2026幎7æ8æ¥
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Parkgate Mobility ããã®åç
Thankyou Chris for your 5* review with regards to Adrian at our Wakefield store. It is good to hear the service you received was excellent. Parkgate Mobility are proud of their customer service, and appreciate customer feedback with regards to their experience. We will pass on your kind words to Adrian.
Scooter Hire
We hired a scooter for a weekend away with my dad from the Wakefield shop. Adrian couldn't have been more helpful when initially enquiring about options and then when collecting and dropping the scooter back off. Would definitely return to either hire or buy. Thank you!
2026幎6æ26æ¥
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Parkgate Mobility ããã®åç
Thankyou Catherine for your lovely review. We all at Parkgate, pride ourselves on giving the the best in customer care, and it is good to hear that your experience with Adrian, was very positive. We hope you all enjoyed the weekend away and will pass on your kind comments to Adrian.
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