Indigo レビュー 

They were absolutely appalling. We waited 40 mins for them to arrive to collect the car now we are waiting on our return….. 58 minutes wait on our return

Awful company, do not use. Landed at 22.05 Called them to say I haven’t got any luggage. They said they were busy and the car would be 30 minutes. They didn’t beg to me until 00.40. They said that the tunnel was closed. It wasn’t the traffics was flowing.

Absolutely horrendous experience. Parking with Indigo parking through compare your parking a few weeks back. When we arrived at Heathrow, no one knew who Indigo parking was. They have absolutely zero contact information online and when

I read their reviews, there were pages of negative reviews with some even saying they weren't even a business anymore. I tried 3 or 4 times to call compare your parking, each time I just got a voice mail and surprise no one bothered calling me back.

In the end, a friendly Heathrow person helped us book directly through them. I would stick to the official parking and pay the extra. It is absolutely not worth the risk.

When I called today, I finally got through to someone but they were the most unhelpful, rude person I'd ever spoken to. All they said was they would forward my complaint. Refused to give me a reference number, their name or any sort of time scale.

Dreadful! Really wish I'd read these reviews before choosing Indigo via compare the parking. Was charged £62.40 for a 5 day park at Heathrow. Had to then pay for the short stay on arrival £15. There was not enough people to collect all the cars so I was nearly late checking in, despite arriving early. On collection, my van was fine but then received a £80 PCN through the post because they had not paid the £10 pick-up / drop-off fee. Reduced to £40 if I paid within two weeks. total cost £117.40 for 5 days parking. Beware the small print. These guys are total scammers and should be taken out of circulation.

Rond 17u10 op datum van 27/09/2024 stonden we met verschillende wagens aan de uitgang te wachten, de automaat waar men het betaalkaartje moest insteken werkte niet.
Nadat vele wagens plaats maakte voor de persoon met het probleem, was het uiteindelijk aan ons om buiten te rijden.
Ook ons kaartje werd niet aanvaard door de automaat.
Heb ik uiteindelijk het gsm nummer gebeld omdat er (uiteraard niemand aan het loket zat, het mag niet teveel kosten he)
Kreeg ik ne onbeschofte boer aan de lijn (die uiteraard in een machtspositie vertoefde) en die wou me even komen vertellen wat ik moest doen.
Ik zou graag deze onbeschofte boer via deze weg laten weten, dat ik niets moet doen.
Het is aan u of uw organistatie om te zien dat alles deftig werkt en als dat niet deftig werkt, dan zorgen jullie ervoor dat de mensen deftig en optijd buiten geraken, want jullie worden daarvoor rijkelijk betaald aan die dure ticketten te zien.
Dus voordat jij denkt ons de les te komen spellen, had ik liever gehad dat je eens tot daar was gekomen en eens zien of je nog zoveel praatjes had, maar daar had je wrs de ballen niet voor he achter uw telefoontje.
Aan de laatste recensies te zien is er nog veel werkt aan de winkel, mss zouden ze best beginnen met u buiten te smijten en wat beleefder volk aan te nemen.
Ooit al gehoord van klantvriendelijkheid en klant is koning?????

Gelukkig kregen we later een vrouw aan de lijn die hem wel omhoog kreeg, waar meneerke niet in slaagde.

This company deserves zero stars. Absolutely diabolical. We wish we’d seen the other reviews before booking as it was similar poor service. Very disorganised. Hours of waiting. The company should be forced to close

ABSOLUTELY APPALLING. On drop off made us pay for coming early (to accommodate us for the extra 30 mins). On pick up had to pay extra to get out of short stay car park. Hidden charges aside, car came back with damage to bumper and alloys. Car was dirty and covered in bird poo. Getting no response from emails. Rude ‘controller’ on switchboard who just keeps fobbing me off every time I want to speak to manager. And this week a fine from APCOA as they’ve been driving in drop off zone. I paid £130 on booking, £20 in extra parking charges, £180 bumper damage. £40 in parking fine. Complete joke. Avoid these thieves at all costs!!

Absolutely useless. They went to the wrong terminal when I dropped off meaning a long wait and extra parking cost. Waited an hour for them in the carpark on return. Ignored my email. DO NOT USE if you want a decent start and end to your holiday

Disgraceful company.
Late collecting keys on stop off then I had to pay an additional £11 for parking in short stay where I was advised to drop off, no mention of this.

When collecting, multiple damage to my car following supposed vandalism from a break in at their car park, though they never advised me. Have been messed around regarding claiming through customer service, which doesn't seem to exist. Still chasing but they blocked my number.
Seems they will not take responsibility.

The police have now been contacted who are investigating, as are trade standards. I urge others to do the same as this company has history.

Further investigations show that this company dissolved in July 2024 so should not be operating.

I have since been hit with an £80 parking charge by Heathrow, upon collection of my car!

They should close the doors of the business forever 4 hours delay and 30 min when they where collecting the car plenty of excuses of all sorts, driver pay for carpark ticket nice gesture of him .

Indigo parking Appelmansstraat te Antwerpen (diamantwijk).
Zeer slechte parkeerplaatsen.
Achterruit kapot gereden bij achterwaarts parkeren. De parkingplaats heeft een betonnen rand die enkel op een hoogte van 1,5 meter uitsteekt. Zie je niet met achteruitcamera en wordt niet aangeduid met stickers of dergelijke. Werkelijk een verwaarloosde parking...

Ik betaal 9.7 eur om op de Indigo Neo parking van Mechelen te parkeren, van 11u tot 22u.
Ik rij de parking op om 10u59 en vertrek om 20u45.
Toch nog extra moeten betalen omdat ik enkele seconden te vroeg de parking oprij. Afzetterij. Ik parkeer nooit nog op een indigo parking.

Don’t bother. Car came back (after a long wait of an hour) dirty , covered in bird poo and with kerb damage to the wheels. Driver just walked off - no paperwork issued either for drop off or collection. No valid email address and no means to raise a formal complaint . Worst company ever.

Appallingly poor service for Meet & Greet at Heathrow T3 through Indigo/kar. Called as requested to be told it would be a half hour wait. Called again and driver had been stopped by the police! Ended up being over an hour as ‘busy time’ - the car park was practically empty. The tracker in my car said it was 3 miles away but over 20 miles of battery charge had been used. It was also covered in a fine powder. Wish I’d read the reviews. Also have to pay both parking fees entering and exiting but got the driver to pay exit fee as so late. Would not use again - ever! (Also their Terms & Conditions ensure they have no liability for anything - scratches, broken glass etc etc)

My wife and two babies attended Indigo on Granville today and we had a horrible experience.
A lady budged in front of us at the cashier and instead of the cashier offering to help us first. She chose to help the lady and kept us waiting.
We were returning a poor-quality, plastic $20 night-light that we had received as a gift. We did not have a receipt. The light was obviously purchased from Indigo and was on the computer system. We only wanted store credit to buy a book for our toddler instead. The cashier refused.
We escalated the matter to store manager (Gary Balaski). He did not recognize that the cashier did any thing wrong and backed her up. He could have checked the surveillance cameras for verification. He refused to give us store credit since there was on a change in store policy that was never advertised.
I asked the store manager to throw the night-light in the garbage and left the store.
I am planning on making negative reviews and I am going to discourage friends and relatives from ever shopping at Indigo again!

Won’t be using them again!
We booked indigo gold parking at Heathrow.
As requested we called when 30mins away before arriving at meet and greet zone. Was told no drivers available to meet us early. So after a 3 hour drive we had to drive around Heathrow for another half hour… this resulted in us going through the drop off zone occurring £5 charge.
We were asked to call back after 30mins which we did, and eventually told a driver was ‘on his way to meet us’. Again has to pay another £5 in the drop off zone.
On return we called after landing and following a 25 min wait at meet and greet zone… the driver drove into the drop off zone and we again had to pay another £5.
No where on booking did anyone mention we had to pay extra on top of our booking.
Disappointing… and not great service
Car also needed a good clean on the outside!

Worst experience parking with them in Paris, as all car parks are run, money grabbing thugs, avoid parking at these car parks.

Car came back dirty. On top of the £90 plus pounds I had to pay £7.50 for parking hand over plus a £40 late payment fine as I thought the fee of £5 (drop off pick up) at Heathrow would be included. Also why should we pay extra for a text and why a booking fee. All costs should be upfront on the comparison site.

Complete robbing company. Will never park in a car park with this company ever again. I parked on the redditch train station car park on the 9th march but then realised the parking machine was out of order so I downloaded the app to try and pay over that but it was not straight forward so I gave up in the end and called them instead. I spoke to a woman who asked me to pay over the phone so I gave her my long card number etc and then she said it was unable to go through because of the parking machine? Which made no sense but she assured me that I would not have a parking notice through and it will be written off as i had called. Yet a few weeks later i get a parking fine through the post, I appealed it twice to only get rejected. I have proof of the 6min phone call but they still rejected it. Basically the woman down the phone didn’t want to take my £2 payment because it’s more beneficial for them to get £60 instead so that’s what they have done. This so called company needs to be shut down, I will be seeking further advice from the ombudsman & small claims court.

excellent service compared to all other parking services I have used in the past. There was a bit delay at the collection time but that's ok. They told me in advance to stay in the terminal and not come to the parking until the driver called me and confirmed the ETA. They saved me from Chilly conditions at the parking level. The car was a little dirty but I get that these are outdoor compounds and my car was parked with them for over two weeks and I used their standard service. If you are looking for indoor parking then you need to stick with Heathrow's own parking which is f****ing expensive.