I bought a hoodie a little while ago, I needed an exchange for a different size but now I want a refund. I've written to them several times over the past few weeks, but I'm not getting any replies and... もっと見る
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レビュアーのコメントを見てみましょう
Ordered my California Schemin tshirt on 4/22. Arrived home and there it was on 4/27. EXCELLENT CUSTOMER SERVICE. I plan to wear this t shirt & rep the heck out of James McAvoy & California Schemin at... もっと見る
I've had a great experience with Parlez. So much so, that I place another order with them within 2 weeks of each other. The products themselves are of amazing quality. I will definitely be ordering fr... もっと見る
企業が回答しました
I’ve purchased a few T-shirts recently and have been thoroughly impressed with the quality. They’re exceptionally comfortable and well-constructed. In terms of sizing, I’d recommend ordering your... もっと見る
企業情報
さまざまな外部ソースから提供された情報
Parlez Clothing is a UK brand based in Bristol. Inspired by Streetwear, Menswear & Workwear AW16 Brings you a clean selection of outerwear, Sweats, Tees
連絡先
Croydon Street, BS5 0EB, Bristol, 英国
- www.parlez.co.uk
4.0
ほぼ満足
117件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Nice clothes but slow…
Nice clothes but slow delivery/refund/replacement service with lack of flexibility. I returned some clothes that were too big and emailed to say I needed the replacement fast for a particular event, got an email saying nothing could be done. I said ok then please just refund. Similarly no effort to expedite or change the process. Now returning items again, as I told them I would, because they arrived too late. Not sustainable and all quite annoying and inflexible.
2025年6月24日
Parlez Clothing からの回答
Thank you for your feedback – we're really glad to hear you liked the clothes, though we're sorry to hear about your experience with our returns and refund process.
As a small business, we work hard to offer a personal and reliable service, but we do have to follow certain procedures to stay sustainable. We’re unable to send out replacement items or issue refunds until the original items are received back with us. This helps us manage stock and avoid losses, something that’s especially important for small businesses like ours.
Larger companies like Amazon often operate with systems that allow them to skip these steps, but this model is only sustainable at their scale – and honestly, it’s not one that works well for smaller or growing brands. That said, we’re always looking at ways to improve what we can offer within our capacity.
We did process your exchange as soon as your return was received, and we’re sorry if the timing didn’t work out for your event. We also note that you are returning the items again and will endeavour to refund those as soon as they are received. We really do try to support our customers wherever possible, and we’ll continue working to improve our flexibility where we can.
Thanks again for your support – it really does mean a lot to small businesses like ours.
Exceptional clothing and customer service
I recently contacted Parlez regarding a button that had been lost from my husband's shirt. Let's just say the customer service was exceptional. They promptly located the shirt and button style, sending a replacement in the post the next day. I am so impressed. The shirt is fantastic quality and a personal favourite of mine. It always helps when the quality of customer service matches the superb quality of the clothing.
2025年6月1日
自発的なレビュー
Very Disappointed
very disappointed, ordered two tee shirts of similar style FMV £50 each, quality was awful, similar to something you'd get in Primark, send them back and then had to chase for a refund. Obviously then had to pay the return charge, wouldn't recommend.
2025年4月17日
自発的なレビュー
Parlez Clothing からの回答
Dear Annon
Thank you for your feedback.
We are sorry to hear that you were disappointed with your experience. Unfortunately, we are unable to verify your order details as they have not been provided. We would like to mention that we have received a large number of positive reviews and work hard to produce a product we are proud of — something many of our customers agree with, based on the feedback we regularly receive.
We take all feedback seriously and are always looking to improve, so if you have any genuine constructive comments that could help us further develop our products, we would be pleased to hear from you.
If you would like further assistance or would like to discuss your order in more detail, please feel free to reach out to our customer service team via our website — they will be more than happy to help.
Good service
Stock updates not too reliable.
But quick replies, problem solving team. Keep up the good work.
2025年2月26日
自発的なレビュー
Parlez Clothing からの回答
Thank you for reaching out. We sincerely apologize for the inconvenience regarding your recent order.
While we do our best to ensure stock availability, sometimes inventory can run out quickly due to high demand, even if an item appears to be in stock at the time of purchase. We completely understand how frustrating this must be and truly appreciate your patience.
Regarding your discount code, we would be more than happy to honor it for you. Please contact us directly, and we will assist you in applying it to a new order.
Once again, we appreciate your understanding and look forward to resolving this for you.
Parlez Clothing からの回答
We’re delighted to hear that you’re happy with both our products and our customer service. Your support truly means a lot to us.
If you ever need any assistance or have any questions, please don’t hesitate to get in touch.
Very happy with the product
Very happy with the product. Good quality, warm, fits me well. 5/5
2024年11月25日
Parlez Clothing からの回答
We’re so pleased to hear that you’re happy with the quality, fit, and warmth of your purchase. It’s great to know it met your expectations — your feedback really helps our team.
We hope you continue to enjoy it, and we look forward to seeing you again soon!
Parlez Clothing からの回答
Thanks so much for your support and for taking the time to leave a review!
It’s amazing to hear you're a regular customer and a big fan — we really appreciate it. We’ll keep working hard to bring you more quality products and designs you’ll love.
Parlez Clothing からの回答
We’re really happy to hear your trousers arrived promptly and that you’re pleased with how they look. Your support means a lot to us!
Hope to see you back again soon.
Parlez Clothing からの回答
Thanks so much for your kind words!
We’re thrilled to hear you were happy with the quick delivery and the quality of your clothes. We can't wait to have you shop with us again soon!
Love this brands stuff
Love this brands stuff.
Only thing is that I'm a medium but medium can be too small but if I go for large it's pretty oversized. You kind of have to go on what the model is like and wearing. Maybe sizing is something to look at a bit.
2024年4月25日
Parlez Clothing からの回答
Thank you for your feedback and review. Please feel free to contact us via email if you ever have any queries regarding sizing and we will do out best to help you. Much love
An absolute pleasure from start to…
An absolute pleasure from start to finish. The clothes are a joy, incredible customer service & speedy shipping. What's not to love
2024年4月24日
Parlez Clothing からの回答
That's great to hear, thanks for the feedback
I ordered from the website and my tee…
I ordered from the website and my tee shirt arrived within days of my order. No problem at all , great.
2024年4月24日
Parlez Clothing からの回答
Great to hear, thanks for the great review !
Great product again and swift service
Great product again and swift service. Fastly becoming my favourite label in the UK
2024年3月25日
Parlez Clothing からの回答
Thank you for the great feedback. Love it !
Customer Service Team
Disappointing Experience with No Refund or Response.
I am writing this review to express my deep disappointment and frustration with my recent experience. After returning my purchase, I have yet to receive a refund or even an acknowledgment of my return. Despite multiple attempts to contact customer service for updates, my efforts have been met with complete silence.
This experience has been especially disheartening as I am based in Europe, and it appears that international customers might face additional challenges with this company. I strongly advise future customers, particularly those from Europe, to reconsider making a purchase here. The lack of communication and failure to process a refund in a timely manner is unacceptable and reflects poorly on their commitment to customer satisfaction.
It's regrettable that I have to share this experience, but I hope it serves as a caution to others. Dealing with this company has been not only a financial loss but also a considerable waste of time and effort.
Update 12/3.
Hey Customer Service Team,
I just wanted to drop you a quick note to say a massive thank you for how well you’ve handled my recent issue. Honestly, I was really impressed with the way everything was sorted out, and I think it's only fair to let you know when things are done right.
Thanks a ton once again! I’m really looking forward to sticking around and seeing what else you guys have in store.
Greetz!
2024年2月26日
Parlez Clothing からの回答
Thank you for taking the time to leave a review.
We are really sorry to hear you are not happy with the customer service you have received. I have checked our customer service inbox and can not find any emails from your email address or containing the order number you have provided.
Please contact us on orders@parlez.co.uk and we will be able to sort this out for you straight away.
Low quality
Low quality. Bought 2 trackpants of 100 gbp each. Showing holes in a few months
2024年3月9日
自発的なレビュー
Parlez Clothing からの回答
Hi. Thank you for taking time to leave a review.
We are really sorry to hear you are having an issue with your garments. We would urge you to contact us to discuss the problems and allow us to assist you. you can contact Parlez directly at orders@parlez.co.uk
Excellent Service
Always great service from Parlez and quality is always absolutely banging
2024年2月6日
自発的なレビュー
Parlez Clothing からの回答
Great stuff, thanks for the great review!
Awful customer service
Returned a faulty item which Royal Mail tracking confirms as received but no acknowledgement from Parlez and no response to my emails. Furthermore, they have sent me a faulty item and have not offered to refund for delivery meaning I am now out of pocket just for receiving a faulty item. Absolute shambles. If I don’t get receive a full refund of all charges by the end of the week, I’ll claim it back via my bank.
Update. Very emotional response from Parlez. Perhaps they should have had a Snickers before replying. Funny how my “one” email gets acknowledged and refund gets processed only after I raise this publicly on Trust Pilot. Why would my initial refund request be raised here rather than with Parlez direct? You’re not fooling anyone. Embarrassing…
2024年1月30日
自発的なレビュー
Parlez Clothing からの回答
--UPDATE 31/01/2024 --
Thank you for your response. It is not emotional it is factually correct. We take our customer service seriously as we hope the rest of our reviews demonstrate. We are not trying to "fool" anyone we are just highlighting the timeline of events and based on that provide the best possible service we can.... we do not think that is embarrassing.
--UPDATE 31/01/2024 --
Thank you for supplying your information.
We have looking into your order and can see we have received only one email from you and that is today after you have posted this comment.
With regards to your return the warehouse received the item on the 29/01/2024 @10:34am. Your return was then Quality Controlled and processed and you were issued a full refund on the 31/01/2024 @9:42am... less than 48hrs after having received the goods. You have been sent emails throughout this process highlighting the delivery process, your tracking details and your refund status,
To address your comments in you review:
- "no response to my emails" - we received 1 email from yourself which replied to 17 mins after receiving it.
- "sent me a faulty item" - We have Quality Controlled the item and it has been deemed to be not faulty
- "have not offered to refund for delivery" - You have not requested any such refund but of course we are happy to refund you in full as you feel the item is faulty as a gesture of goodwill
- "Absolute shambles" - We are VERY disappointed that you feel like this as we do not feel that we could have acted any quicker in any aspect of this return.
We are a small independent brand and we strive to deliver the best quality product & customer service. We take it very seriously when a customer says we have not met these standards. Whilst we actively request & genuinely welcome all feedback, when we feel the criticism is not inline with the reality of events we do feel that this needs highlighting.
If you have any further questions or we can be of any further help do not hesitate to contact us.
31/01/2024
Thank you for your review. We are sorry to hear about your experience.
We have checked our customer service portal and we have no outstanding emails at all so we are not sure what has happened with your emails. This review is not linked to a specific order so we can not find your details without you contacting us again.
We are of course keen to get this sorted out for you as quickly as possible so if you would like to try again at orders@parlez.co.uk or alternatively we have requested further information from you via this platform so please reply to that. As soon as we have more details form you so we can find your order we will look to get this resolved for you as a matter of urgency.
Great Brand!
Been a Parlez customer for quite a few years now,Really nice good quality clothes and got free next day delivery, top marks as always!
2023年12月27日
Parlez Clothing からの回答
Thanks for the great review!
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