Party Delights  レビュー 

Party Delights からの回答

2026年9月21日

Hi.

We’re very sorry for the delay with your order and completely understand your frustration, particularly after waiting two weeks for your delivery.

Unfortunately, we are currently experiencing delays within our warehouse which have impacted some orders, and we sincerely apologise for the inconvenience this has caused.

We can confirm that we did respond to your email on 16th September at 11:28am. It’s possible our response may have gone into your spam or junk folder. We have re-sent the email today to ensure you receive the information and can hopefully get this resolved for you as soon as possible.

We’re genuinely sorry for the frustration and inconvenience caused.

Kind regards,
Party Delights

Party Delights からの回答

2026年9月21日

Hi Helen.

We’re very sorry that your order did not arrive in time for your fundraising event, and we completely understand how disappointing and frustrating this must have been, particularly as you had to make alternative arrangements at short notice.

Your order has unfortunately been affected by the delays currently being experienced within our warehouse, and we sincerely apologise that this has impacted your plans.

We would also like to clarify the email communication, as we can see that you first contacted us at 7:00am on 16th September and our team responded later that same day at 5:00pm. We can also see that you replied to our response, and that latest email is currently awaiting a response, which will be dealt with today.

We appreciate that this does not change the inconvenience caused by the delivery delay, and we are genuinely sorry that we have let you down on this occasion.

Kind regards,
Party Delights

Party Delights からの回答

2026年9月21日

Hi Abigail.

We’re really sorry for the problems you’ve experienced with this order, particularly as the items were needed for an event. We completely understand how frustrating it is to be left without your order and then experience further issues with the delivery address.

Unfortunately, your order has been affected by the delays currently being experienced within our warehouse, and we apologise for the inconvenience this has caused.

We have checked our records but unfortunately cannot locate the three emails you mentioned, so we’re very sorry that we have not been able to respond to them. We certainly don’t want this matter left unresolved, so I have personally asked a manager to contact you directly using the email address provided on your order so that we can look into what has happened and get this resolved for you.

We’re genuinely sorry for the frustration and disappointment caused and hope we can put this right for you.

Kind regards,
Party Delights

Party Delights からの回答

2026年9月21日

Hi Chan.

We’re very sorry for the delays and issues you’ve experienced with your order. We completely understand how frustrating it is to receive only part of an order and be left waiting for the remaining items, particularly when you’re looking for clear updates.

Unfortunately, your order has been affected by delays within our warehouse, and we sincerely apologise for the inconvenience this has caused.

We have looked into the email history and can see that you first contacted us on 7th September at around 7pm. Our team responded on 9th September at approximately 3pm, within 48 hours. We can also see that you have replied to that response and that there is an ongoing email thread with our team responding and attempting to resolve the outstanding issues with your order.

We’re sorry that you have been left feeling that you haven’t received support. We appreciate your patience while we work through the outstanding items and apologise again for the delays and frustration caused.

Many thanks
Party Delights

Party Delights からの回答

2026年9月21日

Hi Saira.

We’re sorry for the frustration caused by the delay with your order, particularly with your son’s birthday approaching. We completely appreciate that you ordered in advance expecting plenty of time for delivery.

We are currently experiencing delays with our warehouse, and we do apologise for the inconvenience this has caused. We do, however, clearly advise on our website that orders can currently take up to 7 days to be dispatched due to these delays. Your order was dispatched on the 5th day, so it was sent within the timeframe currently stated on our website.

With regard to your emails, I have personally responded to your original email today, within 24 hours of it being received, with further information regarding your order.

We’re sorry that your experience has been disappointing and appreciate your frustration. We are working hard to get orders dispatched as quickly as possible while the warehouse works through the current delays.

Many thanks
Party Delights

Party Delights からの回答

2026年9月21日

Hi Kellie.

We’re very sorry for the confusion and disappointment caused by the missing helium tank from your order.

Unfortunately, the helium tank has not yet been dispatched due to the current delays we are experiencing within our warehouse. We completely appreciate how frustrating this is, particularly as the helium was an important part of your order.

The tank is still due to be sent, and once it has been dispatched, we will email you the tracking information. We expect this to be within the next couple of days.

We sincerely apologise for the delay and inconvenience and appreciate your patience while we get the outstanding item sent out to you.

Many thanks
Party Delights

Party Delights からの回答

2026年9月17日

Hi Amy.

We are very sorry for the delay in responding and for the frustration this has caused, particularly given the original delivery delay and the time you have now been waiting for your refund.

We can confirm that your latest email was received on 15th September. Our current customer service response time is up to 72 hours, as stated on our website, and your email will be responded to today.

We sincerely apologise that you have had to wait for a response and appreciate your patience while our Customer Service team works through the current volume of enquiries. We will ensure your refund query is addressed in our response today.

Kind regards,
Party Delights

Party Delights からの回答

2026年9月17日

Hi Louise.

We are very sorry for the frustration caused by the delay with your refund, and we completely understand your concern.

At present, we have not been able to locate the returned item as received back into our warehouse. Although your tracking may show that the parcel has reached the warehouse, we need to be able to locate and process the physical return before we can issue the refund. We have therefore requested proof of postage from you so that we can investigate this further and work towards resolving this as quickly as possible.

We can also confirm that all of your emails to us have been responded to within 48 hours. We apologise that your return has taken longer than expected to resolve and appreciate your patience while we look into this.

Kind regards,
Party Delights

Party Delights からの回答

2026年9月17日

Hi Roisin.

We are truly sorry for the delay with your order and the frustration caused by the lack of a clear update. We completely understand your disappointment, and this is not good enough, particularly when your order was placed with an expected delivery timeframe.

Our warehouse team are currently working overtime and doing everything they can to get outstanding orders processed and shipped as quickly as possible. We sincerely apologise that we have not been able to meet the expected timeframe on your order.

We can also confirm that any shipping fees paid have been refunded to you.

We are very sorry again for the inconvenience and disappointment caused, and we appreciate your patience while our warehouse team work through the current delays.

Many thanks
Party Delights

Party Delights からの回答

2026年9月17日

Hi Kayley.

We are very sorry for the frustration and disappointment caused by the delay with the remainder of your order, particularly with your party approaching.

At checkout, we offer three shipping options, including delivery to InPost lockers. The delivery option selected at checkout was an InPost locker, which is why this part of your order was sent there. Customers also have 10 minutes after placing their order to make changes to their delivery details, as explained in the order confirmation email.

We can confirm that the first part of your order was shipped and was collected from the locker by you within two days of dispatch.

Unfortunately, the remainder of your order has been delayed due to issues within our warehouse, and we sincerely apologise for this. We understand how disappointing this is when you have ordered in advance for an upcoming event.

We can also confirm that you have received a response from our Customer Service team regarding your order. We are very sorry for the inconvenience and frustration caused by the delay.

Kind regards,
Party Delights

Party Delights からの回答

2026年9月14日

HI Harri.

We’re sorry for the delay in getting your order dispatched and for the frustration this has caused.

We have recently been experiencing a particularly busy period within our warehouse, and our website does advise customers to allow up to 7 days for orders to arrive during this time. That said, we completely understand that waiting longer than expected is frustrating.

I’ve checked your order and can see that your email has now been responded to with your tracking information, so you can follow the progress of your delivery. We apologise for the delay and appreciate your patience.

Kind regards,
Party Delights

Party Delights からの回答

2026年9月14日

Hi Oliv.

We are extremely sorry to hear about your experience and completely understand how frustrating and disappointing this must be, particularly as the order was needed for a specific event.

Unfortunately, there is no order information included in the review, so we’re unable to locate the order and investigate what has happened. We have therefore contacted you via Trustpilot to request your order details so that we can look into this for you as a matter of urgency.

We’re also very sorry to hear that you feel your messages have gone unanswered. Our Customer Service team aims to respond to all emails within 48 hours, and we would like the opportunity to check your correspondence and understand what has happened here.

We sincerely apologise for the inconvenience and disappointment caused and hope to be able to resolve this for you as soon as we receive your order information.

Kind regards,
Party Delights

Party Delights からの回答

2026年9月14日

Hi Jane.

We are extremely sorry for the delay with your order and completely understand how frustrating this must be, particularly as you paid for express delivery and were expecting your order sooner.

We have been experiencing significant delays due to the warehouse being exceptionally busy, and we sincerely apologise that your order has been affected by this. We appreciate that this is not the service you expected, especially when you have paid extra for express delivery.

I have personally checked order 16813 and have now replied to your email directly with further information regarding your order and its current status.

We are very sorry for the inconvenience and disappointment caused, and we genuinely appreciate your patience while we work to get this resolved.

Many thanks
Party Delights

Party Delights からの回答

2026年9月11日

Hi Lynsey.

We’re very sorry to hear about your experience and apologise for the frustration caused by the delay and difficulty contacting us.

Unfortunately, there are no order details included with this review, so we’re currently unable to identify the order or investigate what has happened. We have contacted you via Trustpilot to request some further information so that we can look into this for you.

We’re sorry again for the inconvenience and hope to be able to resolve this once we have the necessary details.

Kind Regards,
Party Delights

Party Delights からの回答

2026年9月11日

Hi.

Thank you for your recent review.

We’re sorry to hear that your order has not arrived when expected, particularly as you needed the items by a specific date. We completely understand how frustrating this must be, especially when you have been trying to contact our customer service team.

We’d really like the opportunity to look into this and find out what has happened with your order. Unfortunately, there are no order details included with the review, so we’re unable to identify it from the information provided. We have contacted you via Trustpilot to request your order details so we can investigate this further.

We apologise for the inconvenience and frustration caused and hope to resolve this for you as quickly as possible once we have the relevant information.

Kind regards,
Party Delights

Party Delights からの回答

2026年9月9日

Hi Morag.

We’re very sorry for the delay with your order and completely understand your frustration, particularly after waiting several weeks for your items to arrive.

Your order was unfortunately affected by delays within our warehouse, and we sincerely apologise for the inconvenience this caused. We have checked our records and can see that a response was sent to your email with tracking information. However, as it appears you may not have received this, we have emailed you again today with the details to ensure you have the information you need.

We’re sorry that your experience has left you feeling disappointed. We have been working hard to resolve the warehouse delays and get orders moving as quickly as possible, and we appreciate your patience and understanding.

Kind regards,
Party Delights

Party Delights からの回答

2026年9月8日

Hi Nadine.

We’re sorry to hear that you’ve been disappointed with your experience, particularly with your daughter’s party coming up this Friday. We completely understand how important it is to have your order in time for the occasion.

We have looked into order #16264 and can confirm that your full order has now been dispatched, with tracking details provided to you in our response to your email of 4th September. Your email was responded to within 48 hours, and the tracking is currently showing that your parcel should be with you within the next day or so.

We do apologise for the few-day delay in getting your order dispatched. We have experienced some delays within our warehouse recently, which has unfortunately impacted dispatch times. We do currently state on our website that customers should allow up to 7 days to receive their order while we work through these delays.

We appreciate that this is frustrating, especially when you have a specific date you need the items for, and we’re sorry for the inconvenience caused. We hope your parcel arrives very soon and that your daughter has a lovely birthday party.

Kind regards,
Party Delights

Party Delights からの回答

2026年9月7日

Hi Emma.

We are genuinely very sorry to read about your experience, and we can completely understand how frustrating and disappointing this must have been, particularly when you had received a damaged item and were trying to get this resolved.

We are especially sorry that you feel you were left without a response and that you were put in the position of having to contact your bank to recover your money. This is absolutely not the experience we want for any of our customers, and we sincerely apologise for the stress and inconvenience caused.

We do have a dedicated customer service team who respond to all customer emails within 48 hours, five days a week, and we are very sorry if this was not your experience on this occasion. We take concerns such as this extremely seriously and would genuinely like the opportunity to look into what happened.

Unfortunately, there is no order number or other order information included in your review, so we are unable to identify the order or investigate this specific case from the information provided. We have therefore requested your order details through Trustpilot so that we can locate your order and look into this properly.

Again, we are truly sorry for the experience you have had. We appreciate that you would rather support businesses and see them succeed, and we are very disappointed that on this occasion we have left you feeling that we did not meet the standard of service you should expect from us.

Kind regards,
Party Delights

Party Delights からの回答

2026年9月7日

HI Sarah.

We are so incredibly sorry for the worry and frustration this has caused, especially as you ordered specifically for a party and understandably expected your order to arrive this week. We completely appreciate how concerning it must be to see the recent reviews and then feel that you have not had a response from us.

Our delivery information page does clearly state that, due to the recent delays we have experienced within our warehouse, orders can currently take up to 7 days to be delivered. We completely understand that you were hoping for your order sooner, particularly with your party taking place on 13/09.

There is a possibility that the reply to your email may have gone into your spam or junk folder, although we completely understand that this doesn't help if you haven't been able to see it.

I have now asked our manager to send you a new email directly so that we can make sure you receive it and, most importantly, get this resolved for you as quickly as possible. We will also make sure your party date of 13/09 is noted when looking into this.

Again, we are genuinely so sorry for the stress and uncertainty this has caused you. We completely understand why you have contacted us through Trustpilot, and we really hope we can put this right for you and get your order situation resolved as quickly as possible.

Kind regards,
Party Delights

Party Delights からの回答

2026年9月2日

Hi Gemma.

We are genuinely very sorry for the frustration and disappointment caused, and we completely understand why you are unhappy with the experience you have had.

First and foremost, we sincerely apologise for the delay in processing your refund and for the difficulty you have experienced in trying to contact us. We can appreciate how concerning and frustrating it must have been to return your items on 31/07/2026 and then feel that your emails were being ignored.

We would like to reassure you that we have not intentionally ignored your correspondence. We can see that responses were sent to you on 16/07, 13/08, 20/08, 24/08 and 31/08. Unfortunately, it appears from the correspondence we have received that our replies have not been reaching you. We are extremely sorry that this has resulted in you understandably believing that we were not responding. If possible, please could you check your spam/junk folder, as our replies may have been filtered there. Alternatively, if you have another email address you are able to provide, we would be very happy to contact you there to ensure that our correspondence reaches you.

We also sincerely apologise for the confusion caused by the company, VAT and website information you have highlighted. There have been changes to the companies and administration behind the business, and unfortunately some of the information displayed on our website and within our emails was not updated as promptly as it should have been. We fully accept that this should have been addressed sooner, and we are sorry for the confusion and concern this has caused.

We have now updated the relevant website information and our email communications to clearly state that we are a trading company of Amscan International Limited, including the correct company and VAT details. We appreciate you bringing this to our attention and apologise that this was missed previously.

Most importantly, we are very sorry that your overall experience has fallen so far short of the standard we aim to provide. We completely understand your frustration, particularly given that you returned the items unused, in their original packaging and within the permitted return period.

Please accept our sincerest apologies for the inconvenience, confusion and frustration caused. We would very much like the opportunity to put this right and ensure that your refund and any outstanding communication are dealt with as quickly as possible.

Kind regards,
Party Delights