Party Delights  レビュー 

Party Delights からの回答

2026年8月28日

Hi Diane.

We’re sorry to hear that you’ve experienced an issue with your order and understand your frustration at not receiving all of the items you ordered.

We would, however, like to clarify that this review has been left for Party Delights, rather than Ginger Ray. The company behind Party Delights did enter administration in 2024, but the business was subsequently acquired by another company and continues to trade as normal.

We’re therefore concerned that the information in this review may have caused some confusion between the businesses.

With regard to your order, we would be more than happy to look into the outstanding items and provide an update. Unfortunately, there are no order details included in the review, so we have requested these via Trustpilot. Once we receive the relevant information, we can investigate what has happened and assist you further.

We’re sorry again for the inconvenience caused and hope we can resolve the outstanding part of your order for you.

Kind regards,
Party Delights

Party Delights からの回答

2026年8月28日

Hi.

Thank you for your review.

We are truly very sorry to hear about your experience and, in particular, that your recent order arrived at the wrong address with two items damaged. We completely understand how disappointing and frustrating this must have been, especially after you had previously had such a positive experience with us.

We are particularly sorry that the items arrived damaged, and we absolutely appreciate your comments regarding the packaging. This is certainly not the experience we want any of our customers to have.

We have looked carefully at the email threads relating to your order and can see that our Customer Service team has responded to your emails within 48 hours, including those you have subsequently replied to. We are sorry if this has nevertheless left you feeling that your concerns were being ignored, as we appreciate how frustrating it is when you are waiting for a resolution.

We can also see that your case is currently being actively dealt with by our Customer Service team, and we sincerely hope we can get this resolved for you as quickly and satisfactorily as possible.

We are genuinely sorry that this order has fallen so far short of the experience you have previously had with us. Your feedback is extremely important, and we will ensure your comments regarding the delivery and packaging are taken seriously and passed on to the relevant teams.

Thank you for bringing this to our attention

Kind regards,
Party Delights

Party Delights からの回答

2026年8月28日

Hi Sanita.

Thank you for your review.
We’re sorry to hear about your experience with this order and understand how frustrating it must have been, particularly given the delivery timescale advertised on our website.

We have looked into this and can see that you contacted our team on the 27th. We’re pleased to confirm that the team will be responding to you today to confirm that a full refund has been processed.

We’re sorry that the delivery took considerably longer than expected and for the inconvenience this has caused. We appreciate that this has been a frustrating experience and is not the level of service we aim to provide.

Thank you for taking the time to leave your feedback.
Take care,
Party Delights

Party Delights からの回答

2026年8月28日

Hi Natalie.

We are very sorry for the experience you have had with this order and completely understand your frustration. We appreciate that the delays and the communication around your order have been incredibly disappointing.

Having reviewed the email correspondence, we can confirm that the original parcel was unfortunately lost in the post. When you requested a replacement, this was arranged; however, there was then an unexpected delay due to warehouse delays, which meant it was not dispatched within the timeframe originally advised.

We sincerely apologise for this further delay. We appreciate that, having already experienced an issue with the original delivery, you were understandably expecting the replacement to be dealt with much more quickly.

Following your request for this to be expedited, we have upgraded the replacement to next-day delivery, and it is now on its way to you, as mentioned in our emails. We hope this reaches you very shortly.

We are genuinely sorry that what should have been a straightforward order has involved so much inconvenience and waiting. This is certainly not the experience we want for our customers, and we appreciate your patience while we have worked to get the replacement to you.

Kind regards,
Party Delights

Party Delights からの回答

2026年8月28日

Hi Carolyn.

We’re sorry to hear that you’ve been disappointed with your experience, and we would very much like the opportunity to look into what has happened with your order.

Unfortunately, there is no order information included in this review, so we’re unable to investigate the specific issues you’ve experienced at this stage. We have therefore requested your order details via Trustpilot so that we can locate the order and review the circumstances fully.

For clarity, the company did enter administration in 2024. However, the business was subsequently acquired by another company and continues to trade as normal. We appreciate that the administration may understandably cause concern, but it does not mean that we are unable to take or fulfil orders.

We’re sorry that you have experienced a lack of clear delivery information and appreciate how frustrating it is to be left waiting for an update. We hope to receive your order details so that we can investigate this properly and provide you with a clear response.

Kind regards,
Party Delights

Party Delights からの回答

2026年8月28日

Hi Viv.

We’re very sorry for the frustration and inconvenience this situation has caused, and we completely understand how disappointing it must be to have been waiting for your refund, particularly after purchasing the next size up for your grandson.

We would like to reassure you that we absolutely do issue refunds. In this instance, the reason your refund has not yet been processed is because we have not received the returned parcel at our warehouse.

As mentioned in our numerous emails to you, we have requested your proof of postage so that we can investigate the return with the courier and, importantly, process your refund. As soon as you provide us with the proof of postage, our team can proceed with this for you.

We’re sorry that this has taken longer than expected and appreciate how frustrating it is to have to chase for an update. We certainly do not want you to feel that your emails have been ignored or that we are unwilling to issue your refund.

We hope we can get this resolved for you as quickly as possible once we receive the requested proof of postage.

Kind regards,
Party Delights

Party Delights からの回答

2026年8月24日

Hi Alison,

Thank you for the review.

We are extremely sorry if there has been any miscommunication given to you regarding the delivery charges.

Upon reviewing your order, you were charged £7.50 for delivery. As your order is being fulfilled from both warehouses, we do make a conscious effort to ensure these delivery charges are shown at checkout.

We have contacted you directly regarding the fulfilled part of your order which hasn't arrived, to ensure this matter is resolved by us as quickly as possible.

We thank you for providing this feedback and apologise for any upset caused.

Kind regards
Party Delights

Party Delights からの回答

2026年8月28日

Hi Lydia.

Thank you so much for taking the time to leave such a detailed review! We’re really pleased to hear that your order arrived on the expected day and that everything inside arrived safely and was perfect for your party. 🎉

We completely understand your concerns about ordering after seeing some of the negative reviews, so we’re especially grateful that you decided to give us a try. It’s fantastic to hear that the order confirmation, tracking updates, delivery emails and text notifications all came through as expected.

We’re sorry that there wasn’t more communication between placing your order and dispatch, and we appreciate your feedback regarding the tracking. We understand how reassuring it is to be able to follow an order, particularly when you have a specific date you need it for.

Thank you again for your honest feedback and for choosing PD. We’re delighted that everything worked out and hope you have a fantastic party! 🎈

Kind regards,
Party Delights

Party Delights からの回答

2026年8月24日

Hi Kirsty,

Thank you for the review,

We are sincerely sorry to hear that your order hasn't arrived in time for your son's birthday. This is naturally a very time-sensitive order, and for us to let you and your son down is unacceptable.

I can see that we did reply back to your email within 48 hours, explaining that due to a recent warehouse move, there have been order dispatch delays.

This doesn't excuse the fact that orders should be dispatched on time or at least communicate delays to customers.

We are working behind the scenes to improve our order dispatch time and value any feedback left by our customers.

Kind regards
Party Delights

Party Delights からの回答

2026年8月24日

Hi Sue,

Thank you for the review,

Unfortunately, I have been unable to find any emails from yourself by searching your order number and the email address connected to your order.

We of course want to ensure that all emails are being received to us and replied within 48hrs.

I have reached out to you directly and requested screenshots of your contact form for further investigation.

Kindest regards
Party Delights

Party Delights からの回答

2026年8月18日

Hi Naomi,

Thank you for the review,

We’re very sorry to hear that your order has not arrived in time for your party, and we completely understand how disappointing this must have been.

We have recently moved warehouses, which has unfortunately caused some delays while our new operation has been getting up and running. We appreciate how frustrating this is, particularly when orders are placed for specific occasions.

We can see that we have responded to your emails within 48 hours, but we’re sorry that you have not yet received the information you were hoping for. We will be contacting you again directly with a further update regarding your order.

Thank you for your patience, and we sincerely apologise for the inconvenience caused.

Many Thanks
Party Delights

Party Delights からの回答

2026年8月18日

Hi Claire,

We are very sorry to read your review and completely understand your frustration, particularly as the order was needed for a specific event and unfortunately arrived too late.

Your order was placed on a Saturday and was dispatched the following Wednesday. Unfortunately, the parcel then experienced an unexpected delay with the courier and was delivered approximately a week after being received by them. We fully appreciate that this was too late for the event and apologise for the disappointment and inconvenience this caused.

We are also sorry that you have been frustrated with the returns and refund process. Our returns are normally processed within 14 days of being received, and we can see that your email of 6th August was responded to the following day, requesting proof of postage so that we could investigate the return with our returns department.

We appreciate that you were expecting a refund and a quicker resolution.

We have sent you a separate email today to look into this return further, and we look forward to resolving this as soon as possible.

Kind regards
Party Delights

Party Delights からの回答

2026年8月18日

Hi Crewe,

Thank you for the review,

I'm sincerely sorry that your goods haven't arrived in time for the party,

I've requested order information via Trustpilot so that we can get this matter looked into as soon as possible.

Please feel welcome to either respond to the request from Trustpilot or email our customer service team partyteam@partydelights.co.uk with your order number, as we'd be more than happy to assist.

Many Thanks
Party Delights

Party Delights からの回答

2026年8月18日

Hi Heather,

Thank you for the review,

We are genuinely sorry to read this and completely understand your frustration, particularly as the order was placed specifically for your daughter’s birthday.

We sincerely apologise that we did not fulfil your order in time for the occasion and appreciate how disappointing this must have been, especially when party supplies are often needed for a specific date.

We have located your email requesting the cancellation, which was sent over the weekend. We are very sorry that you have not yet received a response. We will be responding to you today to confirm that your order has been cancelled and that a full refund has been issued.

We will continue to review our order fulfilment and customer service processes, as customer satisfaction is of the utmost importance to us.

Many thanks
Party Delights

Party Delights からの回答

2026年8月18日

Hi Ashley,

Thankyou for the review,

Thank you for taking the time to leave your feedback. We are genuinely sorry that we let you down on this occasion, particularly as the items were needed for your holiday.

We completely understand how disappointing and frustrating it must have been to place your order on 6th August and not have it dispatched until 14th August. Unfortunately, we did not fulfil your order within the timeframe you needed, and we sincerely apologise for the inconvenience and stress this caused.

We’re also sorry that you felt you were unable to get in touch with us. We responded to your email on the morning of 14th August, but we appreciate that this was not soon enough given the urgency of your order. We no longer operate a telephone customer service line and now handle customer enquiries by email, but we recognise that this may not have been clear or helpful in the circumstances.

We are continually reviewing our processes to make sure orders are fulfilled promptly and that customers receive clear and timely communication, particularly when an order is time-sensitive.

We’re very sorry that we didn’t provide the level of service you expected on this occasion, and we completely understand your disappointment.

Kindest regards
Party Delights Team

Party Delights からの回答

2026年8月14日

Hi Rose.

I’m so, so sorry about this. You absolutely should not have had to chase us repeatedly, especially when the order was a gift and you were up against InPost’s collection deadline.

There was unfortunately a technical issue with part of your order being dispatched, which meant the first parcel arrived without the QR code needed to collect it. We completely understand how frustrating and worrying that must have been, particularly when the second item was sent to a different locker and you were left without a way to access the first one.

We did reply to your emails, but from your responses it’s clear that our replies haven’t reached you — they may have been filtered into your spam/junk folder. We’re genuinely sorry that this meant you were left feeling ignored, because that absolutely wasn’t the case and, more importantly, it doesn’t change the fact that you were left without the help you needed.

We’ve now spoken with you directly via Instagram and are really glad we’ve been able to get this resolved for you, but we’re incredibly sorry for the stress, inconvenience and frustration caused in getting to this point.

We completely appreciate that this wasn’t the experience you should have had, and we’re very sorry we let you down here.

Kind regards,
Party Delights

Party Delights からの回答

2026年8月12日

Hi Sam.

I am so incredibly sorry for the experience you have had with us. Waiting nearly a month for your order, having the promised delivery date missed, and then being left feeling that your emails have gone unanswered is understandably extremely frustrating.

I have checked our records, and unfortunately, we have been unable to locate any correspondence from you regarding this order. That does not make your experience any less disappointing, and we are genuinely sorry that you have been left feeling ignored. We absolutely want to understand what has happened and why your order has not reached you as expected.

I have requested your order information via Trustpilot so that we can identify your order and investigate this urgently. As soon as we have the relevant details, we will look into this as a priority and establish what has gone wrong.

Please accept our sincerest apologies for the frustration, inconvenience and disappointment caused. We are very sorry that your experience has fallen so far short of the service we aim to provide.

Kind regards,
Party Delights

Party Delights からの回答

2026年8月12日

Hi Toni.

I am so incredibly sorry to hear about your experience. What you have described is absolutely not the level of service we aim to provide, and I completely understand your frustration and disappointment.

I would like to sincerely apologise for the stock issues, the missing items from your delivery, and the condition in which your parcel arrived. We also appreciate your concern that items you were advised were out of stock are still showing as available on our website. This is certainly something that needs to be investigated.

I have requested your order information via Trustpilot so that we can identify your order and urgently look into exactly what has happened. Once we have the relevant details, we will investigate this as a priority and work to resolve the issues raised.

We are genuinely very sorry that we have let you down so badly. Thank you for bringing this to our attention, and please accept our sincerest apologies for the inconvenience, frustration and disappointment caused.

Kind regards,
Party Delights

Party Delights からの回答

2026年8月12日

Hi Lara.

Thank you for your review.

I'm really sorry to hear that your order hasn't arrived with you yet and for the inconvenience caused.

Our customer service team have a response time of 48 hours so someone should be in touch with you soon to look into this.

I've also requested order information via Trustpilot so that we can get this resolved for you as quickly as possible.

Kind regards,
Party Delights

Party Delights からの回答

2026年8月10日

Hi.

We are truly sorry for the experience you’ve had with us and completely understand your frustration.

Your order was unfortunately caught up in delays caused by our recent warehouse move. We appreciate that this is no excuse, particularly when you had a party coming up and were relying on us to deliver your items on time. We’re especially sorry that you were left feeling you had no choice but to find an alternative at short notice.

We did communicate the warehouse delays by email, but we fully appreciate that this does not make the situation any less disappointing.

As requested, your order has now been cancelled. We are genuinely sorry that we let you down on this occasion. We understand that we have not provided the level of service you expected, and we sincerely apologise for the time, money and inconvenience this has caused you.

Thank you for taking the time to raise this with us. We completely understand your disappointment and are very sorr

Kind regards,
Party Delights