Party Delights  レビュー 

Party Delights からの回答

2026年8月18日

Hi Heather,

Thank you for the review,

We are genuinely sorry to read this and completely understand your frustration, particularly as the order was placed specifically for your daughter’s birthday.

We sincerely apologise that we did not fulfil your order in time for the occasion and appreciate how disappointing this must have been, especially when party supplies are often needed for a specific date.

We have located your email requesting the cancellation, which was sent over the weekend. We are very sorry that you have not yet received a response. We will be responding to you today to confirm that your order has been cancelled and that a full refund has been issued.

We will continue to review our order fulfilment and customer service processes, as customer satisfaction is of the utmost importance to us.

Many thanks
Party Delights

Party Delights からの回答

2026年8月18日

Hi Ashley,

Thankyou for the review,

Thank you for taking the time to leave your feedback. We are genuinely sorry that we let you down on this occasion, particularly as the items were needed for your holiday.

We completely understand how disappointing and frustrating it must have been to place your order on 6th August and not have it dispatched until 14th August. Unfortunately, we did not fulfil your order within the timeframe you needed, and we sincerely apologise for the inconvenience and stress this caused.

We’re also sorry that you felt you were unable to get in touch with us. We responded to your email on the morning of 14th August, but we appreciate that this was not soon enough given the urgency of your order. We no longer operate a telephone customer service line and now handle customer enquiries by email, but we recognise that this may not have been clear or helpful in the circumstances.

We are continually reviewing our processes to make sure orders are fulfilled promptly and that customers receive clear and timely communication, particularly when an order is time-sensitive.

We’re very sorry that we didn’t provide the level of service you expected on this occasion, and we completely understand your disappointment.

Kindest regards
Party Delights Team

Party Delights からの回答

2026年8月14日

Hi Rose.

I’m so, so sorry about this. You absolutely should not have had to chase us repeatedly, especially when the order was a gift and you were up against InPost’s collection deadline.

There was unfortunately a technical issue with part of your order being dispatched, which meant the first parcel arrived without the QR code needed to collect it. We completely understand how frustrating and worrying that must have been, particularly when the second item was sent to a different locker and you were left without a way to access the first one.

We did reply to your emails, but from your responses it’s clear that our replies haven’t reached you — they may have been filtered into your spam/junk folder. We’re genuinely sorry that this meant you were left feeling ignored, because that absolutely wasn’t the case and, more importantly, it doesn’t change the fact that you were left without the help you needed.

We’ve now spoken with you directly via Instagram and are really glad we’ve been able to get this resolved for you, but we’re incredibly sorry for the stress, inconvenience and frustration caused in getting to this point.

We completely appreciate that this wasn’t the experience you should have had, and we’re very sorry we let you down here.

Kind regards,
Party Delights

Party Delights からの回答

2026年8月12日

Hi Sam.

I am so incredibly sorry for the experience you have had with us. Waiting nearly a month for your order, having the promised delivery date missed, and then being left feeling that your emails have gone unanswered is understandably extremely frustrating.

I have checked our records, and unfortunately, we have been unable to locate any correspondence from you regarding this order. That does not make your experience any less disappointing, and we are genuinely sorry that you have been left feeling ignored. We absolutely want to understand what has happened and why your order has not reached you as expected.

I have requested your order information via Trustpilot so that we can identify your order and investigate this urgently. As soon as we have the relevant details, we will look into this as a priority and establish what has gone wrong.

Please accept our sincerest apologies for the frustration, inconvenience and disappointment caused. We are very sorry that your experience has fallen so far short of the service we aim to provide.

Kind regards,
Party Delights

Party Delights からの回答

2026年8月12日

Hi Toni.

I am so incredibly sorry to hear about your experience. What you have described is absolutely not the level of service we aim to provide, and I completely understand your frustration and disappointment.

I would like to sincerely apologise for the stock issues, the missing items from your delivery, and the condition in which your parcel arrived. We also appreciate your concern that items you were advised were out of stock are still showing as available on our website. This is certainly something that needs to be investigated.

I have requested your order information via Trustpilot so that we can identify your order and urgently look into exactly what has happened. Once we have the relevant details, we will investigate this as a priority and work to resolve the issues raised.

We are genuinely very sorry that we have let you down so badly. Thank you for bringing this to our attention, and please accept our sincerest apologies for the inconvenience, frustration and disappointment caused.

Kind regards,
Party Delights

Party Delights からの回答

2026年8月12日

Hi Lara.

Thank you for your review.

I'm really sorry to hear that your order hasn't arrived with you yet and for the inconvenience caused.

Our customer service team have a response time of 48 hours so someone should be in touch with you soon to look into this.

I've also requested order information via Trustpilot so that we can get this resolved for you as quickly as possible.

Kind regards,
Party Delights

Party Delights からの回答

2026年8月10日

Hi.

We are truly sorry for the experience you’ve had with us and completely understand your frustration.

Your order was unfortunately caught up in delays caused by our recent warehouse move. We appreciate that this is no excuse, particularly when you had a party coming up and were relying on us to deliver your items on time. We’re especially sorry that you were left feeling you had no choice but to find an alternative at short notice.

We did communicate the warehouse delays by email, but we fully appreciate that this does not make the situation any less disappointing.

As requested, your order has now been cancelled. We are genuinely sorry that we let you down on this occasion. We understand that we have not provided the level of service you expected, and we sincerely apologise for the time, money and inconvenience this has caused you.

Thank you for taking the time to raise this with us. We completely understand your disappointment and are very sorr

Kind regards,
Party Delights

Party Delights からの回答

2026年8月4日

Hi Laurie

Thank you for your review.

We are truly sorry to hear that you were disappointed with your experience, and we sincerely apologise for the frustration and inconvenience caused.

Having reviewed your order, we can see it was dispatched on the 27th and collected from the InPost locker on the 29th. We completely appreciate, however, that this doesn't change the fact that two items were missing from your order, and we're very sorry for that mistake.

We can also confirm that we have been in contact via email, and as discussed, we have now processed a full refund for the missing items. We hope this helps to resolve the issue.

We genuinely value all customer feedback, as it helps us improve, and we're sorry that we fell short of the standard you expected on this occasion. Thank you for bringing this to our attention, and we hope we'll have the opportunity to provide you with a much better experience in the future.

Many thanks
Party Delights

Party Delights からの回答

2026年8月4日

Hi Anisha.

Thank you for your recent review.

We are so incredibly sorry to read about your experience and sincerely apologise for the frustration and upset this has caused.

This is certainly not the level of service we strive to provide, and we're very concerned to hear that you feel your return has not been resolved. Unfortunately, we're unable to locate your case from your Trustpilot review alone, so we've reached out via Trustpilot to request some additional information that will allow us to investigate this as a matter of urgency.

As soon as we receive your details, we'll personally look into what has happened with your returned item and work to resolve this as quickly as possible.

Please accept our sincere apologies once again. We genuinely appreciate you bringing this to our attention and hope to have the opportunity to put things right for you.

Kind regards,
Party Delights

Party Delights からの回答

2026年8月4日

Hi Tatyana.

We are truly sorry for the experience you've had and sincerely apologise for the disappointment and inconvenience this has caused.

We completely understand your frustration, especially as you had paid for expedited delivery and needed your costume in time for a specific event. Unfortunately, we experienced unexpected delays as a result of a warehouse move, which impacted the processing of some orders. We did explain this in our email response, but we fully appreciate that this did not change the outcome for you.

In line with your request, we have now processed a full refund for your order.

We completely understand your disappointment and are genuinely sorry that we let you down on this occasion. Thank you for your feedback, and please accept our sincere apologies once again.

Many thanks
Party Delights

Party Delights からの回答

2026年8月4日

Hi Lisa.

Thank you for your review.

I'm really sorry to hear of the experience you've had with us and the issues surrounding your order.

This is certainly not the level of service we aim to provide. We've been unable to locate any correspondence relating to your order, so we've reached out to you via Trustpilot to request some additional information. As soon as we receive your details, we'll investigate this as a priority and make sure the missing items are resolved as quickly as possible, whether that's through a replacement or a refund.

We sincerely apologise for the inconvenience and appreciate you bringing this to our attention. We look forward to getting this sorted for you as soon as we hear from you.

Kind regards,
Party Delights

Party Delights からの回答

2026年8月4日

Hi Alexandra.

Thank you for your review.

We are so sorry to read about your experience and can only apologise for the disappointment and frustration caused by your order arriving with missing items.

We completely understand how upsetting this must have been, especially when you then felt you were waiting for a response. We appreciate that when you're missing part of your order, any delay can feel far too long.

We'd just like to clarify that our 48-hour response timeframe refers to working hours (Monday to Friday). As your email was sent on Friday, we replied as soon as our team returned on Monday morning. That said, we fully appreciate that this didn't make the situation any less frustrating for you, and we're sorry for the concern and inconvenience it caused.

Your experience is not the standard we aim to provide, and we genuinely regret that we let you down on this occasion. We hope we've been able to resolve the issue for you, and we sincerely apologise once again for the inconvenience caused.

Kind regards,
Party Delights

Party Delights からの回答

2026年8月4日

Hi.

Thank you for your review.

I'm really sorry to hear of the experience you've had with us and the issues surrounding your order.

This is certainly not the level of service we aim to provide. We've been unable to locate any correspondence relating to your order, so we've reached out to you via Trustpilot to request some additional information. As soon as we receive your details, we'll investigate this as a priority,

We sincerely apologise for the inconvenience and appreciate you bringing this to our attention. We look forward to getting this sorted for you as soon as we hear from you.

Kind regards,
Party Delights

Party Delights からの回答

2026年7月13日

Hi Lindsey.

Thank you for your recent review.

We are so sorry to read about your experience and sincerely apologise for the disappointment and frustration this has caused.

We do ship from multiple warehouses which is why orders can come in separate packages, this way it can get to the customer quicker than waiting for all to ship at the same time. Unfortunately, we have had some recent delays due to a warehouse move and I am truly sorry for the delay in shipping your order.

I can see you've emailed on Sunday evening about your missing item, again we're sorry that it was missed. I'll reply to your email this morning and get this refunded for you including the shipping cost due to the delay.

We take full responsibility for the experience you've had and are genuinely sorry that we have lost your trust and future custom.

Kind regards,
Party Delights

Party Delights からの回答

2026年7月10日

Hi Harriet.

Thank you for taking the time to leave your feedback. We are truly sorry for the disappointment and stress this situation caused.

We completely understand how frustrating it must have been to discover your order had been cancelled so close to your child's school event, especially when you were relying on it arriving in time. While stock discrepancies can occasionally happen, we fully accept that the delay in cancelling your order and the fact you were unaware of the cancellation fell well below the standard of service you should have received.

We sincerely apologise that this left you without enough time to source an alternative costume, and we're very sorry that your child missed out as a result. We appreciate that this was an important occasion, and we regret letting you down.

Your feedback has been taken seriously and will be shared with the relevant teams as we continue to improve our stock management and communication processes to help prevent this from happening again.

Once again, please accept our sincere apologies. We completely understand your decision and are sorry that we have lost your trust.

Kind regards,
Party Delights

Party Delights からの回答

2026年7月8日

Hi Sarah-Jane.

Thank you for taking the time to leave your feedback. We're sorry that your order was affected and understand how disappointing this must have been, especially with your celebration date approaching.

Unfortunately, the item you ordered was affected by a stock issue, and we contacted you to advise that the remaining 32 items from your order were unavailable. We can confirm that this was the same item, rather than different items from your order, and a refund has now been processed for the unavailable items.

We’re sorry for the inconvenience this caused and appreciate that this was not the experience you were expecting when placing your order. Thank you for your understanding.

All the best,
Party Delights

Party Delights からの回答

2026年7月8日

Hi.

Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.

We would be happy to look into this for you and assist with your request for a refund, however we have been unable to locate your order as no order number or details have been provided with this review.

Please could you contact our customer service team directly with your order number so we can investigate this as quickly as possible and resolve the matter for you.

We apologise for the inconvenience caused and look forward to assisting you.

Take care,
Party Delights

Party Delights からの回答

2026年7月8日

Hi Amy.

Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.

We would be happy to look into this for you and assist with your request for a refund, however we have been unable to locate your order as no order number or details have been provided with this review.

Please could you contact our customer service team directly with your order number so we can investigate this as quickly as possible and resolve the matter for you.

We apologise for the inconvenience caused and look forward to assisting you.

Kind regards,
Party Delights

Party Delights からの回答

2026年7月8日

Hi Emma.

Thanks for your recent review.

We're really sorry for the inconvenience caused to you in regards to your order.

Unfortunately, your order was affected by delays during our warehouse move, which temporarily impacted our usual dispatch times. We completely understand how frustrating this was, especially as you had a specific timeframe in mind for receiving your item.

We would like to clarify that we responded to your email within 24 hours and, following your request, your order was cancelled and a full refund was processed.

We apologise for the inconvenience caused and appreciate your patience. Our warehouse move has now been completed and our dispatch times have returned to normal. Thank you for your feedback, as it helps us continue to improve our service.

Kind regards,
Party Delights

Party Delights からの回答

2026年7月8日

Hi Natalie.

Thank you for your review and I'm truly sorry that you had a negative experience with us.

Unfortunately, your order coincided with our warehouse relocation, which caused significant delays to both dispatch and stock reconciliation. While we appreciate your patience during this period, we completely understand your frustration that you had to contact us for updates rather than receiving proactive communication from us. We recognise that we should have kept you better informed throughout the process, and we sincerely apologise for this.

Once it became clear that we were unable to fulfil your order due to the stock discrepancy, we processed your cancellation and refund. We're sorry that the overall experience left you feeling disappointed and that we weren't able to provide the service you expected.

Our warehouse move has now been completed, our stock systems have been fully updated, and our dispatch times have returned to normal. We appreciate your feedback, as it helps us improve, and we're truly sorry that your experience during this exceptional period did not reflect the level of service we aim to provide.

Take care,
Party Delights