Party Delights  レビュー 

Party Delights からの回答

2026年7月8日

Hi Natalie.

Thank you for your review and I'm truly sorry that you had a negative experience with us.

Unfortunately, your order coincided with our warehouse relocation, which caused significant delays to both dispatch and stock reconciliation. While we appreciate your patience during this period, we completely understand your frustration that you had to contact us for updates rather than receiving proactive communication from us. We recognise that we should have kept you better informed throughout the process, and we sincerely apologise for this.

Once it became clear that we were unable to fulfil your order due to the stock discrepancy, we processed your cancellation and refund. We're sorry that the overall experience left you feeling disappointed and that we weren't able to provide the service you expected.

Our warehouse move has now been completed, our stock systems have been fully updated, and our dispatch times have returned to normal. We appreciate your feedback, as it helps us improve, and we're truly sorry that your experience during this exceptional period did not reflect the level of service we aim to provide.

Take care,
Party Delights

Party Delights からの回答

2026年7月8日

Hi Stephen,

Thank you for your review.

I'm really sorry to hear this, our customer service team respond to all email within 48 hours.

As you've not given any order information I'm unable to respond directly about your case, I've requested your order information privately through this review so I can investigate this for you and get this resolved.

Many thanks
Party Delights

Party Delights からの回答

2026年7月8日

Hi Nigel.

Thank you for your recent feedback.

We're very sorry that, although we were able to resolve the stock issue with a refund, the outcome wasn't the one you were hoping for.

Unfortunately, after discovering that the correct size was no longer available, we were unable to fulfil your original order and therefore processed a refund rather than leaving you waiting any longer. We appreciate that you had suggested an alternative size, and we're sorry that we weren't able to accommodate this before your required date.

To confirm our customer service team respond to all emails within 48 hours, working days only, this is Monday - Friday. We do receive 100s of emails a day so aren't always able to respond back the same day but I can see you were responded to within 24 hours.

We sincerely apologise for the initial packing error and for the disappointment this caused, particularly as the outfits were needed for a specific occasion. We understand how frustrating this must have been and regret that we weren't able to provide a satisfactory solution in time.

Thank you for your feedback, and we wish you and your family all the best.

All the best,
Party Delights

Party Delights からの回答

2026年7月8日

Hi Sally.

Thank you for your review.

We're sorry to hear you were disappointed with your experience.

Unfortunately, your order coincided with our warehouse relocation, which temporarily affected our usual dispatch times. We completely understand how frustrating this was, especially when you were expecting delivery within the original estimated timeframe.

We would like to clarify that we responded to your email within 24 hours, and, as requested, we promptly cancelled your order and arranged your refund.

The warehouse move has now been completed, and we're pleased to say that our dispatch and shipping times have returned to normal. We're sorry that your order was affected during this period and appreciate your feedback, as it helps us continue to improve our service.

Thank you again, and we wish you all the best.

Party Delights

Party Delights からの回答

2026年7月8日

Hi Tasha.

Thanks for your recent review.

I'm really sorry that you had a negative experience with us.

Unfortunately, there was an unexpected stock issue which meant we were unable to fulfil your complete order, and we sincerely apologise for the inconvenience this caused.

We would like to clarify that we responded to your email within 24 hours and processed your refund as soon as the issue was identified. If there was any delay in the refund appearing in your account, this may have been due to your payment provider's processing times.

We understand your disappointment and are sorry that this situation affected your experience with us. Thank you for your feedback, and we wish you all the best.

Kind Regards,
Party Delights

Party Delights からの回答

2026年7月8日

Hi Mick.

Thank you for your review.

We're sorry to hear you were disappointed with your experience.

Unfortunately, your order coincided with our warehouse relocation, which temporarily affected our usual dispatch times. We completely understand how frustrating this was, especially when you were expecting delivery within the original estimated timeframe.

We would like to clarify that we responded to your email within 24 hours, and, as requested, we promptly cancelled your order and arranged your refund.

The warehouse move has now been completed, and we're pleased to say that our dispatch and shipping times have returned to normal. We're sorry that your order was affected during this period and appreciate your feedback, as it helps us continue to improve our service.

Thank you again, and we wish you all the best.

Party Delights

Party Delights からの回答

2026年6月11日

Hi Shaneela.

Thank you for your review.

Thank you so much for taking the time out of your day to leave us a review - we really do appreciate this.

Yes, we have had some issues with a recent relocation of our main warehouse which has resulted in some delays but good new is that it's now been complete, we're shipping within normal timeframes and next day delivery is back available.

I'm so pleased that the customer service team were helpful and they'll really appreciate the shout out!

Take care and we look forward to you purchasing again with us in future.

All the best,
Party Delights

Party Delights からの回答

2026年6月11日

Hi Elizabeth.

Thanks for your review.

We’re sorry to hear you feel dissatisfied with your experience.

Having checked our records, we can confirm that we responded to your emails within 24 hours and were in ongoing communication with you regarding your order. When you advised that one item was missing from your delivery, we offered a replacement, which was accepted.

We always aim to resolve any issues as quickly as possible and are pleased we were able to put a resolution in place for you at the time.

If there is anything further you need support with, please don’t hesitate to contact our customer service team directly.

Kind regards,
Party Delights

Party Delights からの回答

2026年6月11日

Hi.

Thank you for your recent review.

We are very sorry to hear that your order did not arrive in time for your event and completely understand how disappointing this must have been.

We would like to clarify that the order was not dispatched within our usual timeframe due to unforeseen delays caused by a warehouse move, which impacted processing during that period. We fully appreciate how frustrating this was and sincerely apologise for the inconvenience caused.

As soon as our team was made aware that the order had arrived after your required date, we responded within 24 hours and provided a pre-paid returns label so the item could be returned to us at no cost. Once the return is received, your refund will be processed promptly.

We are sorry again for the disruption caused and thank you for your patience while this is resolved.

Many thanks
Party Delights

Party Delights からの回答

2026年6月11日

Hi Ingrid.

Thanks for your recent review.

We are very sorry to hear about the issue with your order and completely understand how frustrating this must have been, especially as the items were needed for an upcoming event.

We would like to clarify that we were first made aware of the issue on the Friday evening, and our customer service team responded on the following Monday morning as we do not operate over the weekend. As soon as the matter was reviewed, we processed a full refund for the order, including postage, without requiring the return of the items.

We sincerely apologise for the packing error and any inconvenience this caused. We appreciate how important it is for event items to be correct and delivered on time, and we are sorry we did not meet expectations on this occasion.

All the best,
Party Delights

Party Delights からの回答

2026年6月11日 に更新

Hi Jack.

Thank you for your receive review.

We are sorry to hear about your concerns regarding your order and understand how important it is to receive items in time for an upcoming event.

Having reviewed our records, we can confirm that we have an ongoing email correspondence with you regarding this order, and our customer service team has responded to all messages within 24 hours of receipt. In this case, the review was left at the same time as the initial enquiry was sent, prior to our team having the opportunity to respond.

I can see a cancellation request has been put through for the order and the customer service team will resolve this for you quickly and efficiently.

Kind regards,
Party Delights.

Party Delights からの回答

2026年6月11日

Hi.

Thank you for your recent review.

We are very sorry to hear that your order did not arrive in time for your event and completely understand how disappointing this must have been, especially with the timing of your party.

At the time of your order, we were experiencing unforeseen delays due to a warehouse move, which impacted dispatch and processing times for some orders. We fully appreciate how frustrating this would have been and sincerely apologise for the inconvenience caused.

We would also like to clarify that our customer service team has been in contact with you regarding this order, and we have responded to your emails within 24 hours of receipt. We understand that this situation has been upsetting and we are sorry for the impact it has had on your plans.

Kind regards,
Party Delights

Party Delights からの回答

2026年6月11日 に公開

Hi Becky.

Thank you for your review.

We are sorry to hear that you feel dissatisfied with your experience and understand your frustration.

We would like to clarify that a full refund for this order has been processed. There was a slight delay in completing the refund due to incorrect order information initially provided, which required additional time to locate and verify the order details. However, this has now been successfully resolved and the refund has been issued.

We also want to reassure you that we do not withhold legitimate refunds, and all valid refund requests are processed in line with our returns and refunds policy.

We apologise for any inconvenience caused during this process and appreciate your patience while this was resolved.

All the best,
Party Delights

Party Delights からの回答

2026年6月11日

Hi Casey.

Thanks for your review.

We are sorry to hear about your experience and understand how frustrating it is when an order is not received.

Unfortunately, we are unable to locate any order details from the information provided in this review, which means we are not currently able to investigate or verify the case.

We have had some delays but if a order isn't going to arrive a refund will always be processed - please get in touch with your order information and we can get this resolved for you.

Kind regards,
Party Delights

Party Delights からの回答

2026年6月11日

Hi Megan.

Thank you for your recent review.

I'm pleased to hear that you're happy with the order. We're terribly sorry for the delay in shipping your order, we have had a recent warehouse move and unfortunately, have had some issues that we didn't for see.

I'm pleased though that you're happy with the order and all arrived ok! We appreciate you taking the time to leave us a review.

All the best,
Party Delights

Party Delights からの回答

2026年6月11日

Hi Christine.

Thanks for your review.

We are sorry to hear about your experience and completely understand how disappointing this must have been, particularly as the items were needed for your daughter’s First Communion.

We would like to clarify that we have been in ongoing contact regarding your order and have responded to your emails throughout this process. While we no longer operate a telephone line, our customer service team has been available via email and has continued to provide updates where possible.

During the period in question, we experienced significant delays due to a warehouse move, which unfortunately affected dispatch times across a number of orders. We are pleased to confirm that both orders have now been fulfilled, however we fully appreciate the frustration caused by the delay and any inconvenience this created.

We are very sorry for the disruption and appreciate your understanding while this situation was being resolved.

Kind regards,
Party Delights

Party Delights からの回答

2026年6月11日

Hi Harriet.

Thanks for your review.

We would like to sincerely apologise for the delay with your order and for the disappointment caused, especially as the items were intended for your son's 2nd birthday. We completely understand how frustrating it is when an order does not arrive in time for such an important occasion.

During this period, we experienced significant disruption caused by a warehouse relocation, which unfortunately impacted the dispatch and delivery of some orders more severely than anticipated. While this was a temporary issue, we appreciate that it does not change the inconvenience caused to customers who were affected.

We regret that we were unable to fulfil your order within the timeframe you expected and apologise for the impact this had on your celebration plans. Since then, the warehouse move has been completed and our operations have returned to normal.

Thank you for your feedback, and once again, please accept our sincere apologies for your experience.

Kind regards,
Party Delights

Party Delights からの回答

2026年6月11日

Hi Sarah.

Thanks for your review.

We are sorry to hear that you were dissatisfied with your experience.

Having reviewed our records, we can confirm that your order was dispatched within the extended timescale that was communicated during our warehouse transition period. We can also confirm that all emails and enquiries received from you were responded to within 24 hours.

We take reports of missing items seriously and always work to resolve any issues as quickly as possible. As we do not discuss specific order details publicly, we would encourage you to contact our customer service team directly if there is still an outstanding issue that requires attention.

We appreciate that delays and order issues can be frustrating, and we apologise for any inconvenience caused during this period. We are pleased to confirm that our warehouse move has now been completed and normal service has resumed.

All the best,
Party Delights

Party Delights からの回答

2026年6月11日

Hi Kate.

Thanks for your recent review.

We are sorry to hear that your order did not arrive in time for your planned celebration and understand how disappointing this must have been.

At the time of your order, we were experiencing delays that affected the dispatch of some orders. We note that you contacted our customer service team seeking an update and then followed up shortly afterwards requesting a cancellation. While we always aim to respond as quickly as possible, our stated response time is up to 48 hours during busy periods. In this instance, we replied within 24 hours and confirmed the cancellation of your order in line with your request.

We appreciate that the delay meant the items were no longer required, and we regret any inconvenience this caused. Customer feedback is important to us, and we are continually working to improve both our communication and service.

Kind regards,
Party Delights

Party Delights からの回答

2026年6月11日

Hi.

Thank you for your recent review.

We are sorry to hear that you were disappointed with your experience and understand your frustration, particularly as the items were intended for your daughter's birthday.

During this period, we experienced unforeseen delays due to a warehouse move, which unfortunately impacted the dispatch of some orders. We appreciate that this caused inconvenience for a number of customers and sincerely apologise for the disruption.

We would like to clarify that information regarding extended dispatch times was displayed on both our delivery information page and at checkout while these delays were ongoing. Our customer service team also worked to keep customers informed and responded to enquiries with the most up-to-date information available at the time.

Unfortunately, as no order information has been provided with this review, we are unable to investigate the specific details of your order or comment on the status of any refund request. We would encourage you to contact us directly with your order number so that we can review the matter fully.

We are pleased to confirm that the warehouse move has now been completed and our operations have returned to normal. We apologise again for the inconvenience caused.

Kind regards,
Party Delights