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I’m sharing this review to highlight a very frustrating experience with this property management company concerning my son, who was a tenant through this agency.

From the beginning of the tenancy, the property was unclean and in poor condition, upon arrival there was a fridge free standing in the middle of the kitchen with an electrical cable plugged into an extension lead hanging across the kitchen several feet off the ground. However, the situation worsened significantly when a pigeon got into a vent and died. it was discovered in the flat roof void space, leading to a severe maggot infestation in the bathroom air vent. A contractor assured the tenants that this would be a temporary issue that would resolve as the maggots died off, but this did little to address the significant discomfort my son faced during this period, and left the property in breach of Health & Safety legislation.

Communication from the landlord and property management was lacking. They suggested covering the fan as a temporary fix but failed to follow up effectively or provide clear guidance, leaving my son to deal with the ongoing problem without adequate support. It felt as though their approach was to dismiss the issue, knowing that student tenants might be less inclined to challenge them.

The claim that the property was "habitable" because there was an additional bathroom available was a poor excuse for the ongoing distress and inconvenience. Their dismissive attitude and refusal to acknowledge the impact of these issues when it came to the deposit return were both frustrating and unjust.

Overall, this experience has been deeply disappointing. The property management’s failure to properly maintain the property and their inadequate handling of tenant concerns reflect a lack of respect and consideration. I would strongly advise prospective tenants to be cautious before renting from this company, as my experience reveals a troubling disregard for tenant welfare and proper property management.

I had been looking for a flat for months, but the rental market is so competitive it’s been such a stressful process - until I found Carla at Pat Robson! She ensured I did everything I could to find the right property and submit a successful application.

If it wasn’t for Carla, I’d have never have secured such a beaut rental. I’ve had to deal with awful letting agents throughout my years of renting but I’m so happy I’ve met Carla who managed to help me find somewhere that fit my requirements to a T!

Thanks again Carla for all the help and definitely going above and beyond helping me with queries and the application process (even when I pestered her out of office hours late into the evening) !

Real easy to work with

Excellent at customer service.Thanks for helping me to find such a beutiful house.

Easy to communicate and has answers to all queries.

As someone who finds moving very stressful, this process was by far one of the most quickest and efficient experiences I have had. Both Abbie and grace have been very helpful in answering any queries and concerns, would definitely recommend Pat Robson for anyone considering moving home

Moving is always stressful but Grace and Abbie have made it such an easy process and have answered any question without delay or confusion, incredible customer service and amazingly fast at processing our application. Would recommend Pat Robson to anyone because of them.

Excellent service and quick response. The coordinator Abbie Percival patiently answered all my questions and helped me to move in. And the property is great!
Highly recommend!

My experience was great from going to view the property with Carla to making application. The whole process was very transparent and quick. Well done to the team.

I had a leak from my toilet outside of office hours and Brad was super helpful with resolving this and very friendly. Thank you!

Good property management department, thank you to Laura

Abbie and Cameron Made the whole process so quick and simple, fast communication and answered any questions promptly.Thankyou for all your help and a very pleasant experience 😁

Georgie has been our property manager for our student tenancy and she was really helpful in our recent final inspection, making sure we knew where we need to be checking for cleaning or broken things before we move out next month to make sure we get our deposit back.

Brian helped with my enquires about a recent rental he was attentive professional and couldn’t have made the process any easier obviously very experienced in his field of work!!! Thanks Brian!

Abbie and Grace were great throughout our recent move, always available and very quick to reply. They made our experience very easy, straight forward, and super swift! We can’t recommend them enough! Thanks!

Abbie and Cameron were polite, helpful, swift and efficient.

Whole process was managed well from start to finish even with additional complexities of a company let. Abbie was helpful, polite and efficient. Many thanks!

I had an amazing experience working with Pat Robson agency. Our agent,Abbie, was really helpful and supportive. She replied my emails so quickly and did her best to help us to sign our tenancy agreement.

I want to thank Tania, Abbie and Cameron for their wonderful support in all aspects. Its rear to find a agent which work really hard for the client.

Thank you.