Pavestone UK Limitedレビュー 

Pavestone UK Limited からの回答

2024年10月3日

Thank you so much for your Paul! We’re delighted to hear that you’ve had such a positive experience with Pavestone and that Steve Palmer has been a reliable support whenever you need anything. It’s wonderful to know our wide range of quality products has been a perfect fit for your projects, even for something as special as the 'BBC Gardeners World Fair'—It was an honour to have our porcelain tiles featured there!

Your feedback truly means a lot to us, and we're thrilled that people have noticed the quality of our products. We look forward to continuing to provide you with great service, advice, and support for all your landscaping needs. Thanks again for your kind words!

Jon Layton
Chief Executive Officer
Pavestone Group of Companies

Pavestone UK Limited からの回答

2024年10月3日 に更新

Thank you so much for your 5-star review! We're thrilled to hear we continue to please with our products and service. Your recommendation means the world to us, and we're grateful for your support. If there's anything else we can do for you, feel free to please contact me. We look forward to many more years of supporting you and your business!

Jon Layton
Chief Executive Officer
Pavestone Group of Companies

Pavestone UK Limited からの回答

2024年10月3日

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you’ve had such a positive experience with Pavestone. It's great to know that our samples arrive promptly and that our team in the office is always there to support you. We’ll make sure to pass along your thanks to Gary Wheeler—he’ll be so pleased to hear your kind words!

We’re proud that you consider our products the best quality, and we look forward to continuing to provide you with top-notch service. If you ever need anything, you know where to find us!

Jon Layton
Chief Executive Officer
Pavestone Group of Companies

Pavestone UK Limited からの回答

2024年8月27日 に更新

Thank you Penny. It's always pleasing to receive a lovely review. Jon

Pavestone UK Limited からの回答

2024年7月17日

Thank you, Craig, for taking the time to leave such a positive review. We are thrilled to hear about your great experience with Pavestone aftercare.

We understand the importance of promptly addressing customers concerns, and are delighted that our service agent Mark, was invited 'on site' to see your concerns first-hand, allowing him the opportunity to provide an effective and satisfying solution.

Thank you once again for your kind words and for choosing Pavestone.

Jon

Pavestone UK Limited からの回答

2024年6月27日

Thank you, Linda, for sharing your feedback. We are sorry to hear that your experience has not met your expectations. We value your opinion and take all feedback seriously, as it helps us to continually improve our products and services.

Porcelain paving is easier to clean compared to other paving products. This is because porcelain tiles are vitrified during the manufacturing process under extreme heat, which creates a “glazed” non-porous, hard as glass surface. In comparison, concrete and stone paving tiles have porous surfaces that allow dirt and algae spores to penetrate the paving, making it difficult to restore them to a ‘like new’ state, without significant scrubbing and applied chemical cleaners. Porcelain, conversely, can usually be cleaned with soapy water and with a patio cleaner, to remove any heavy soiling, relatively easily, to return it to a ‘like new’ condition.

However, it should be recognised that different environments and conditions can affect how often a paved area in the garden needs to be cleaned. For example, in wooded areas, especially when surrounded by trees, more frequent cleaning will be required when compared to less rural environments. The time of year also has an impact; for instance, in autumn, fallen leaves can temporarily stain if left to decompose, and bird excrement, especially after berry eating, can also necessitate the need to clean more frequently.

The choice of colour for a garden paving will also influence the amount of cleaning required. In wooded or rural areas, brown and grey colours will require less frequent cleaning as the colour will mask the accumulation. Conversely, white or light-coloured paving will be less likely to mask dirty marks and will necessitate more cleaning than the darker shades.

We are pleased to hear that your paving looks good when clean and that you find it safe to walk on in wet weather. However, I would like to send a representative to assess your paving and provide some tailored advice and product that hopefully will improve your experience. Please can you email me your preferred day and timing at jon.layton@pavestone.co.uk so I can arrange this visit at your convenience.

Thank you again for your feedback. We hope to have the opportunity to turn your experience around and ensure you are fully satisfied with your Pavestone porcelain paving.

Jon Layton
Chief Executive Officer
Pavestone Group of Companies

Pavestone UK Limited からの回答

2024年5月14日

Hi Linda. We are very sorry to hear you are experiencing problems with your porcelain paving.
Porcelain paving is the most stain-resistant paving material available, so we would like to understand more about the issues you are experiencing.
Please could you email me with the purchase details and your contact details. Also if possible please send me a photo example of the staining and marking. I will then arrange for one of our representatives to visit you. I'm confident we can get this resolved. Thank you Jon. email: jon.layton@pavestone.co.uk

Pavestone UK Limited からの回答

2023年8月15日

Thank you so much for your wonderful review! We're thrilled to hear that you're excited about your upcoming patio project and that you've chosen our porcelain slabs for your garden. It's fantastic to know that you've already noticed the great quality and stunning appearance of the slabs, even while they're still in their packs. We completely understand your anticipation to see the final outcome once they're laid down – we're confident they will transform your garden space into something truly remarkable. Perhaps you will share some pictures?

If you have any questions or need assistance as you work on your patio project, please don't hesitate to reach out to us

Pavestone UK Limited からの回答

2023年8月15日

Thank you so much for taking the time to share your wonderful experience with Pavestone products and services!

We're delighted to hear that your are so pleased with your driveway and paths and that you're receiving compliments from passersby.

We're also excited that we will have the opportunity to supply Pavestone landscaping products again for your upcoming patio and rear path projects!

Pavestone UK Limited からの回答

2023年8月15日

Thank you for your positive review Craig!

We're delighted that you found our products to be of great quality and that our prices are competitive.

We truly appreciate your recommendation and your support.

Pavestone UK Limited からの回答

2023年8月15日

Thank you for sharing your experience!

We're thrilled that your Pavestone, Dolomite Slate, porcelain installation looks amazing and that you are pleased with the quality and color of the paving.

Enjoy your new space!

Pavestone UK Limited からの回答

2023年8月15日

Thank you George!

Pavestone UK Limited からの回答

2023年8月15日

Thank you so much for sharing your experience with us!

We're so pleased that you chose our Discovery Origin Grande porcelain tiles for your garden, and we're even more delighted to hear that you're delighted with the results.

Should you have any more projects in mind or need assistance in the future, please don't hesitate to get in touch. We're here to help and support you every step of the way. Once again, thank you for your kind words and for choosing Pavestone.

Pavestone UK Limited からの回答

2023年8月15日

Thank you for your wonderful feedback. We're delighted that you found our product to be of top quality and that our service met your expectations. We're glad to hear that our online videos, particularly the one on laying a porcelain patio, were helpful to you. It's great to know that our in house landcaper, Mark Brown's detailed demonstration video made a positive contribution.

Should you wish for further information or assistance, please don't hesitate to get in touch. We're here to support you.

Pavestone UK Limited からの回答

2023年8月15日

Thank you Len. We're delighted that we could meet your expectations and deliver results that you're delighted with. Your recommendation means a lot to us.

Pavestone UK Limited からの回答

2023年8月15日

Thank you sincerely for your kind words and for taking the time to share your positive experience with us.

We're delighted to hear that our team was able to assist you in surprising your customer for her birthday, on short notice. Your wonderful feedback fuels our commitment and we're grateful for your support.

Pavestone UK Limited からの回答

2023年8月15日

We greatly appreciate your positive feedback and are pleased to hear how the Pavestone products have transformed your outdoor space and generated so much positive feedback.

It is also very gratifying hear that you used Chris Belcher, one of our Pavestone Preferred Installers, who never fails to provided a quality installation and high level of professionalism throughout the process.

Thank you for choosing Pavestone and for recommending Chris Belcher as an installer.

Pavestone UK Limited からの回答

2023年8月15日

Thank you for taking the time to share your experience.

We're absolutely thrilled to hear that you're enjoying the Pavestone porcelain slabs in your garden, as well as the satisfaction with our block paving for your driveway. Your kind words have truly made our day.

It's wonderful also to know that you're considering extending the elegance and durability of Pavestone to your downstairs flooring as well!

Pavestone UK Limited からの回答

2023年8月15日

We are truly grateful for your ongoing support and loyalty over the years! It's really rewarding to hear your comments.

Your satisfaction and continued business mean the world to us. Thank you for choosing Pavestone as your trusted supplier!