Pay Smart Carpets レビュー 

2,805
•
TrustScore 5段階評価の5

4.8

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5つ星のうち5の評価

I first heard about Pay Smart Carpets from a friend. After looking them up on Facebook and liking some of their work I decided to send a message on messenger to arrange a home visit, it was super easy... もっと見る

5つ星のうち5の評価

I don't usually do reviews BUT this company deserves my time. Chris the fitter has done an amazing job to quality standard that is rare to find these days.Polite,clean,freindly and focused on perfect... もっと見る

企業が回答しました

5つ星のうち5の評価

From start to finish the service has been smooth sailing - the chap that came to see us initially guided us to best flooring for us and went through all the payment options so clearly. Then Chris who... もっと見る

企業が回答しました

5つ星のうち5の評価

Charlotte was so personable, knowledgeable and professional. She explained the whole process so precisely and everything worked like a dream. Excellent service. I was really happy... もっと見る

企業が回答しました

企業情報

  1. 床材店

当該企業による記述

We offer quality Carpets, Vinyl and Laminate flooring with flexible payment options from just £10 a week. With no credit checks and 0% interest through our in-house credit, we make flooring affordable. Our services cover the North West, Yorkshire, Scotland, North East & South Wales.


連絡先

4.8

優良

TrustScore 5段階評価の5

2805件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

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4.8

すべてのレビュー

(2,805)

過去12か月のレビュー数: 1,244件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

The man they came out with the carpets…

The man they came out with the carpets samples was lovely made me feel at ease had all the information i required at hand.
The carpet fitters were lovely guys and done an amazing job can't thank you all enough.

2026年9月21日
自発的なレビュー
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Pay Smart Carpets からの回答

Hi Lynn. We really appreciate your fantastic review and great comments. Thank you.

5つ星のうち5の評価

Happy customer

The sales man was very pleasant and very helpful and explained all our options to us and the fitters done a great job and I am very happy with my carpets

2026年9月21日
自発的なレビュー
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Pay Smart Carpets からの回答

Hi Nicola. Thank you for your review and great comments. We love hearing great stories from our customers and that our sales representatives and fitting teams are friendly.

5つ星のうち4の評価

Easy and affordable

Lovely carpet and easy affordable payments. Customer service could be a little better

2026年9月21日
自発的なレビュー
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Pay Smart Carpets からの回答

Hi Porsha, thank you for your review and comments. We really appreciate it.

5つ星のうち5の評価

Excellent Service the Fitter was So…

Excellent Service the Fitter was So Professional and Friendly Brad did an Amazing job Top Quality Vinyl

2026年9月17日
自発的なレビュー
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Pay Smart Carpets からの回答

Hi Simon. We really appreciate your feedback and will pass on your comments to Brad. It's always good to hear good news stories from our customers.

5つ星のうち5の評価

10/10

Great company! The team made the process so easy to arrange, the fitters on the day were two lovely guys. Real quick fitting and my carpet is gorgeous! Would 💯 recommend :)

2026年9月18日
自発的なレビュー
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Pay Smart Carpets からの回答

Thank you for fantastic feedback Leanne. We really appreciate your comments and recommendation.

5つ星のうち5の評価

Carpet is amazing

Carpet is amazing! Everyone I have dealt with has been so polite & professional, would recommend.

2026年9月18日
自発的なレビュー
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Lacie, thank you for your great feedback. It's great to hear that you had a good experience with us. Thank you.

5つ星のうち5の評価

Great price flexible payments qaulity…

Great price flexible payments qaulity materials, great finish ,left clean and tidy fitter polite and helpfull overall fantastic

2026年9月16日
自発的なレビュー
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Terina, thank you for you excellent feedback and 5 star review. We really appreciate your feedback.

5つ星のうち1の評価

Awful company

Awful company. 4 years later. Still no carpet. Despite me having a whole receipt of £375 deposit paid and bank statements of them carrying on taking £10 every Monday. So £540 in total I paid, didn’t ever receive my product. I was robbed. Quite literally robbed! I kept asking for my carpet. They would refuse to give it me. Way before this, when I first got it and chose colour and stuff. I paid £375 deposit. Turned out it shouldn’t have been that. Only £40!!! Anyway, the carpet men fitting it. Refused to lay it because I didn’t move my double bed. Despite a week before they was told I’m severely disabled and can’t just move a whole bed.i was assured they’d tell carpet fitters this. So they came and seen I hadn’t taken the bed out. So they went away with my carpet. Is son even begged his dad to lay it for me, that it’s not my fault. I think the kid genuinely was embarrassed for the way his dad was going on. Anyway for weeks I kept calling asking for my carpet. Especially because they continued on to take £10 every week off me. For weeks. It totalled to £540. I was £200 away from the full ammount. But they wouldn’t give it me. So I stopped them taking payments from my bank (rightly so; I didn’t receive the product) they then called me and had the cheek to say I’ve missed 9 weeks of payments and to “trust me” if I paid that; they’d come lay it. Trust me? ME?! Are you crazy!!! I tried for a while to get it. For a year in total. Never got it. Still don’t have it and I’m a single mum with a kid disabled and this is how I was treated. I was robbed. They wouldn’t give me a refund. Because they was clever and out the £375 in the deposit section. When they wasn’t meant to. So that’s why they won’t give it me back. It was only mean to be £40 in that deposit section. 4 years on, I don’t have carpet. Only concrete flooring. Cos I was left this way. Please avoid. Please. I beg. This happened to another person, there’s a review on it. 2 people actually. Then other similar situations. I wish I looked into what I was doing first. I want my carpet I’m owed!!!!

2026年5月17日
自発的なレビュー
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Pay Smart Carpets からの回答

Hi Caitlin. We are sorry to hear that your experience with us hasn't been good enough. We have messaged you via email to get in touch with our Head of Operations who is keen to help rectify the situation. Thank you.

5つ星のうち1の評価

Money robbing theives

Money robbing theives. Was told from the man (steven copp) coming out to price and measure that if any circumstances occur and need to cancel your allowed a refund except the deposit. 4 monthly payments have been made so including the deposit thats £250 into it. We havent been able to book the flooring to be fitted due to poorly children and both dogs going to the vets, one including being hit by a car. Have emailed as asked to and been refused a refund so have put £250 with nothing to show. Absolutely digrace of a company stealing that much money from vunerable and struggling family.

2026年9月17日
自発的なレビュー
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Pay Smart Carpets からの回答

Hi. We are sorry that your experience with us hasn't been a smooth one and that there were issues with cancelling your order. We are currently looking into this and will be in touch shortly to discuss. Thank you.

5つ星のうち5の評価

Beautiful carpets again

Beautiful carpets again. The fitters were very professional & have done a fantastic job

2026年9月16日
自発的なレビュー
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Pay Smart Carpets からの回答

Hi Michelle, thank you for your feedback. It's great to hear that our fitters were professional and did a great job. Thank you.

5つ星のうち4の評価

Carpet fitted

Very quick service and the finished result is lovely

2026年9月16日
自発的なレビュー
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Pay Smart Carpets からの回答

Hi Brenda, thank you for your feedback. It's great to know that you love your new flooring.

5つ星のうち1の評価

Trust your gut ladies don’t do it!

Guy came out to measure up, threw some samples my way and then we got down to ordering.
Tell me why I couldn’t have the date I wanted in 4 weeks time unless I paid half upfront??
The website says £10 wk but then I’m told it’s £65 month, they upped the price apparently but failed to update the website.
£50 deposit, £90 to pay the fitter on the day with monthly payments being taken straight away yet can’t give me a date to fit the carpets but again can do it if I pay half now?
Proceeds to throw a tablet my way and told to sign here, ask what I’m signing and it’s the credit agreement, they won’t slot me in until the deposit and the first months payment it taken, why am I paying for a service you can’t commit to?
My gut was screaming this is dodgy and way to expensive for what it is, I’m guessing he thought as a single woman on a council estate i was dumb but I work in admin and purchasing I know a dodgy deal when I see one, having read the reviews I’m glad I trusted my instincts.

2026年9月16日
自発的なレビュー
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi, we are sorry that your experience with us hasn't been as smooth as we would have hoped. We would be more than happy to look into this further if you would like to get in touch. You can reach us at customerservices@paysmartcarpets.com where we will be happy to assist.

5つ星のうち5の評価

Worked really well and was done is…

Worked really well and was done is reasonable time. Floor looks lovely. Thanks.

2026年9月9日
自発的なレビュー
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Pay Smart Carpets からの回答

Hi Stacey, thank you for your excellent feedback. It's great to hear that you love your new flooring.

5つ星のうち5の評価

Glad I went with pay smart carpets…

Glad I went with pay smart carpets brilliant to speak to help you when needed thankyou will deffently be using again and love my new carpet

2026年9月16日
自発的なレビュー
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Lisa, thank you for your feedback. We really appreciate your feedback and look forward to working with you on your new project!

5つ星のうち5の評価

Absolutely amazing

Absolutely amazing. Had my living room carpet fitting yesterday, am in love with it😍 the fitters how arrived we professional, clean and tidy and done a fantastic job. Can't wait to get the rest of my house done now 🙌

2026年9月15日
自発的なレビュー
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi. Thank you for your amazing comments. It's great to know that you are over the moon with your new flooring. We look forward to working on your property again.

5つ星のうち5の評価

We love our stair carpet

We love our stair carpet, great communication these also done our kitchen floor.
Would definitely recommend 100%

2026年9月1日
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Amanda. It's great to hear that you love your new stair carpet. Thank you for your recommendation.

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